J R Furniture USA Inc

The General Manager, which helped the salesperson write up the order, the chest was not part of the order The sales tag on the furniture say's 4-pc set
which included the bed, dresser, nightstand, & mirror The customer signed two different sales order forms, neither one has the
chest on the paperwork

I have instructed my corporate office to issue a complete refund of $736.90. Thank you

I have attached the response from my factory authorized technician from his last visit Based on what he was told, and what his inspection showed, we will not replace or take this furniture as a return It is clearly stated that there is nothing wrong with this furnitureI was at his home two different times for inspections but both times, no problem was found as he describe to me that seat are breaking down, I see nothing wrong with itHe lays down on sofa and loveseat all time and his head feels wood frame while he sleepsAbsolutely nothing wrong with itLast time when I went to his home, he tells me that he did not ask for Boku’s inspection to you but he tell me that you wanted to send me for fix or inspection regardless of his ?????? I explained to him all inside built and he understood and he THANKS to me for second inspection

I got the run around from JR Furniture todaythey were suppose to deliver my paid couch set and never did after talking to them on the phone times being promised it would be here todayIt was scheduled but never showedThe first scheduled time was suppose to be between am and noonNever heard from them so I called and they changed the delivery time to between and pmbecause they say they made a mistake or typo on my phone #Again they didnt show in that time frame so I called again and they said they guarantee it will be here tonightNever received my furniture as I waited all day with their promises it would get hereThis was a scheduled delivery that never showedIts now 10:pmI talked to them days before delivery to confirm the day and timeTheres no excuse for such bad customer service

Jr furniture lied about couch and chair being leatherThey made of bonded leather and the coating is delaminating

Complaint: ***I am rejecting this response because: I do not believe this is an amicable solution The store manager wrote in her email that she was scheduling delivery She obviously knew before writing that email that I had not paid for delivery So lying is an approved practice? I believe the store should live up to what the store manager wrote, she should be the one paying the fee if she can't manage better than that not me And lying that the technician repaired/fixed the item is another show that she is trying to cover up to her corporate offices what exactly happened Sincerely,*** ***

I will not buy from JRs furniture ever againI purchased a couch the end of February it took two weeks to deliverTowards the end of April the stitching started to unravel on certain parts an what they did was sent some one to stitch, it's very noticeableNow in other spots it's starting to do the sameThey sale horrible quality furnitureI had my couch a month and a half brand new before it started to unstitch

I bought a love seat on February 19, I was told to come pick it up Tuesday February 27, by the salesman Brian R*** My husband works nights so he had to make changes to get up and go pick up the couch We get to the store and we were told the couch wasn't there and they couldn't tell us exactly when it would be there Their warehouse is in Chehalis Washington, minutes from the storeI asked if I could get free delivery whenever it came in and I was told No My only options were to wait for the couch or take the floor model with no reduced price I took the floor model but I'm not happy with they way they were or my options I feel if I'm told to come in on a certain day to pick up something that I paid for, then I should be able toAnd if they dropped they ball they should be willing to do something extra to make up for it I didn't ask for a lot I truly would have been fine with free delivery and I would have waited for the couchNow I have a couch that isn

Complaint: ***
I am rejecting this response because: Got call from store manager 3/19/17, he
stated he had new couch to swap out so set up appointment for 3/25/when I was available for inspection they removed 1st couch then brought in 2nd, upon inspection noticed it had layer of dust, a long scuff on side and would not recline on one side. I took pictures and called store manager who stated no problem he would order another and would call in to weeksHopefully the next one wont be one they found in back of warehouse and will inspect before delivery
Sincerely,
*** ***

The product was ordered as we do not sell our floor models It is sitting in the warehouse waiting for this to be resolved It clearly states on the policy sheet that was signed by the customer that all orders that are cancelled will receive a 20% restocking fee We have not charged the customers credit card anything as we don't keep the credit card numbers

This product was fixed by the technician but the customer was not happy with it So, we told him we would exchange it for him Since the customer picked up his purchase, he is responsible for bringing the damaged one back to us and picking up the new one We can deliver for $as
the customer has been told.

We purchased dining room furniture on 4/12/for $2,On 4/13/we canceled that order due to bad reviewsJR furniture's policy is that you cannot cancel after the three days so we made sure to cancel on the 4//& called JR;s they stated we could not cancel because the manager was not thereWe called visa and started a dispute and were credited back our $On our June 21st visa bill we were charged $for canceling our furninture on the second day of purchaseThis furniture did not have to be restockedThey are continuing to use our visa we no permission or explanation of charges we do not owe them anything and want the $paid this is terribly wrong what can we do?

I purchased some furniture and it smelled extremely toxicFamily members got severe headaches, vomiting and breathing problemsFurniture was moved to another room in order to off gas so that we would not be exposed to the dangerous chemicalsThe toxic smell of the chemicals did not dissipate over days of ventilating in a separate room with the window open and a fan goingThis smell is beyond any of the typical odors that come off of new furniture and is unlike any that I have ever encounteredIt is extremely pungent and causes me to almost vomitContacted the store to try to get them to take the furniture back and they refused, even offered for them to take the furniture back for free and they still refusedThe store offered the floor model, but the same issue could still exist with this as wellI have also contacted the EPA to see if there is anything that can be done about thisI have heard of other stores that would gladly assist with this type of thing and take back the

We got a sofa and loveseat set from this store, upon delivery we found that: - The two items have different colors - They are different from the set that we saw in the storeWe went to the store saying that we want to get a matching set that is the same as the displayed set, since this is what we have chosenThey offered to replace the loveseat that we have with another one that matches the sofa that we have, but we said no, this sofa is not what we want, we just want the same one as the displayed setThe manager of this store talked to us in a very rude way and he kept saying I don't have time for you, I will just give you a matching set, I will not do what you wantThen he said the only thing that I can do is to give you the displayed set itselfThat's really didn't make sense to us, they are offering us a used sofa for the price of a new oneIn order to get out of this situation and not deal with this rude manager anymore we said we can take this used sofa but for a lower

My apologies for not updating youThe sofa was delivered as schedule on Tuesday the 27th so the matter was resolvedI appreciate your continued follow up.
Thanks,
***

Complaint: ***
I am rejecting this response because: If you using the couch and feeling the framing of the couch is industry standards I beg the differ
Sincerely,
*** ***

According to the paperwork signed at the time of purchase, the company will do whatever it takes to fix the product that is damaged within their discretion The store that this bunk bed was purchased from has the parts ready to fix this bed for the customer; but at the customers' request the
company has delayed the service to complete this call We will complete this service as soon as the customer calls to let us know she is ready We do not refund money for product that is and has been in the customers' home

I ordered a couch and chairI was told 4-weeksAt weeks I told to see how it was goingI was told that the fabric for the chair is back orderedNo one called to tell us that We are at weeks and we call againThey day the couch was leaving the assembly line and should be there in daysCall on the 4th day and now I'm being told I was given the wrong date and we are looking at another 3-weeks for a grand total of over weeks! I asked for my money back and they offered me a loner couchNo wayI demanded my money backThey said the process could take weeks! They also refused to give me the corporate office numberI want my money back now!

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***I will except the full refundThe only problem I have is that the account number on the credit card was closed because I lost my wallet and I had to close my credit card and debit card accountTherefore, a new account number was issued for both cardsWhere do I go from here!

Complaint: ***I am rejecting this response because: I do not believe this is an amicable solution? The store manager wrote in her email that she was scheduling delivery? She obviously knew before writing that email that I had not paid for delivery? So lying is an approved practice? I believe the store should live up to what the store manager wrote, she should be the one paying the fee if she can't manage better than that not me? And lying that the technician repaired/fixed the item is another show that she is trying to cover up to her corporate offices what exactly happened? Sincerely,*** ***