J R Furniture USA Inc

Ordered mattress set and paid in advanceSix days later I received call to pick upI rented trailer and disposed of old mattress and went to pick up the new oneI signed for pick up and backed up to loading dock and dock hand and I loaded new mattress in trailerI informed him I had also ordered a box spring, and he told me I had notI stated I did and he told me it was not his department and walked offI went to the front counter again and told the sales rep on duty that I was short a box spring and we needed to figure out what had happenedShe told me I had ordered a mattress only, and I disagreed telling her that I had worked with another person and had been assured that I was getting both pieces that I neededI asked to speak to the manager and was told he was goneI asked for a corporate contact and she refusedI ended up paying for a new box spring that they had in stock because I needed oneAfter paying, she told me I needed to sign the pick up for stating that I acce

Revdex.com:
JR Furniture is now suppose to deliver my furniture this morning between and 11amI will contact you again if this doesnt happenThank you *** ***
My furniture arrived today @ 11:amAs far as I know all is now good and resolved Thank you
again*** ***Sincerely, *** ***

I came in to purchase furniture and found a set I liked, picked out materials, paid a down payment and financed the setThey said it would be delivered in two weeksI'd changed the fabrics several timesAfter two weeks, they said the order was delayed another two weeksIt has now been ten weeks and the order has been delayed four timesThe only option I am getting from the general manager is to change fabrics, and they will not cancel my order or give me a refund of my down payment because it is apparently a "special order" and it's already in the systemI ordered a service and product, and I have not received what I ordered so I'd just like a refund

On November I bought a coffee table from the Hillsboro, Oregon locationIt was delivered to my home on November and assembled there by the delivery menWhen the delivery men left, I noticed a dent on the corner of the coffee tableI immediately called Jr Furniture, and was told that they could send someone to repair it, and instructed me to email a picture of the dentAs soon as I got off the phone I wrote an email saying that I wanted the dent repaired, and attached its pictureI called the store back and was told that they had received my email and attached picture and that they would get back to me on when they could schedule a repair person to come overI waited and waited for the phone call, but one never came So I waited until after the holiday season, and until a severe winter storm passed, and still no phone callIn February, I decided I had been patient enough and re-sent my email with a new message asking when I could expect the repair Still, no phone ca

Sales Order: ***, Date of Purchase 03/04/
When dealing with our salesperson Asif, Khan we informed him that if we are going to order the items listed on our sales order that we need to have it no later then 03/23/as we wanted to surprise our daughter with a new bedroom, he informed us this would not be a problem as everything was in stock and should arrive no problem from California
Well when it came to such date just waiting for these items to finish the room and wanting to purchase a mattress from you also once the items came it this did not happenWe contacted on date referenced and we were told that it was still in transit and would be there 03/26/which wold technically be one day over the max week windowI informed the manager of the store that I would like my deposit back as now I need to find a bedroom set in a hurry, he informed me that this was not an option and I would have to wait and pay for the items when they came in, not willing to work with

On 12/31/I have went in and bought a Lift Recliner chair, when the chair was delivered I sat down and leened back and the back of the chair moved 2" so then I called the store and they set up for a in house techto come out and fix the chairWhen the in house techshowed up and worked on the chair he had founded that the scerws where the wrong ones in the chair so he replaced the them and then he had me sit in the chair.He had me put the recliner up and the chair felled back another 2" He then told me that the chair was needing all new works to make the chair work rightI called the store back and they hadn't got the report from the repair guy, so they called himThen I was told that I needed to call the manufacture to get the parts sent here for the repairman to fix the chairThe chair is over a year old that they sold meAnd I have all paper work on this chair with the date of 2016/01/stamped that shows when the chair was made by the manufacture

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We ordered a recliner and a coffee table and were told the recliner was in but the coffee table was 2-weeks outWe went and picked up the recliner on 1/after placing our orderWe waited weeks and heard nothing so we called the *** distribution center and was told it wasn't in and they weren't sure when it would be in but we could call back in a weekWe called in another week and got the same answerAt that point it had been weeks and we had no answer as to when we could expect our purchaseAfter weeks we had heard nothing and called the distribution center again to be told it was there and waiting for us(Although again, no follow up or phone call of any kind) My husband made a second trip to Chehalis to go and pick up the coffee tableWhen he got there they loaded it and that was thatNo apology for the delay or not giving us a phone callWhen my husband opened the furniture when at home he noted damage to the bottom corner (chunks of wood broken off) and mark

On Saturday April 16th we purchased a sofa love seat for our Daughter at $Invoice number ***The salesperson was great stating we have a bunch of those in stock and we arranged deliveryNo mention was made of return timelines or feesand we signed for delivery and the sofa setThe next day learning our daughters boyfriend had already purchased a sofa we decided to cancel our orderWe were under the impression the store was closed Sunday due to the fact the stock hours were scratched off the front door for Sunday, that was an incorrect assumptionWe called in what we thought to the earliest time Monday at 10AM and informed them of our decisionThe time we assumed them to be open at that point was hours after our purchase in fact it was hoursWe were told they were having computer issues and after two days of calls to make sure it was ok we got a call about their 20% restocking feeThe sofa wasn't a special order nor was it restocked, the explanation was that tha

BEWARE!!
I definitely do not recommend this place! I'd rather shop at *** or even go to *** *** before I ever go to this furniture place in my lifeI had ordered a chest and was told it would be there within two week so I was ok with waitingThe two weeks past and I did not receive a phone callSo I decided to call, and was told that they had to check and I will get a call within the next minutesI waited, and when I received the phone call they told me that my chest was there and ready to pick upI wondered how long it had been there already and why they didn't call, but that didn't matter as long as it was hereMy husband and I picked up our chest on December 26th, very excited, because this item was for our nurseryOnce we got home and opened it within the next few hours the back leg was completely brokenI got very upset, because this is something they did before it was packed, but they packed it and gave it to us anywayI called the store very upset and Antonio which is the salesperson who helped us said well you can bring it back and we can reorder one and it will be here in weeksI can't wait another two week I was do any momentSo I told him that I can't wait again and that I would like a refundHe replied with "ok we can give you a store credit." First of all why would I want to shop again at this horrible store and second why should I get a store credit when this was their faultI told him I don't want a refund and I want my money back and he told me that he can't do that only the manager who's name is also AntonioI went in that same day to drop off the broken itemI was not given any form of proof that I had dropped off the chest so I asked Antonio to write on the receipt that it was dropped off and to sign, and he did
My husband went back into the store on December 27th, and was told we will receive a refund within daysIt know has been two weeks since we were told we would get our refundOn January 8th, I called the Hillsboro store and was told the manager was a different locationSo I contacted the Hubbard store and was told he would call me back as soon as possibleI never received a phone call from him at allI had also previously called him the week before and never returned my call eitherI decided to call the Hillsboro store again to see if anyone can give me an update on my refundI was put on hold and Antonio who was the salesperson who helped us answered and said that they accepted and I should be getting it soon and he will give me a call back with an updateIt is now January 10th, still no refund and no phone call from themI will not let scam us or get away with thisI will keep calling them until they return my money back!

I purchased a sofa 1/2/from JR Furniture and financed with ZibbyThe 1st issue was it took a few weeks to get the sofaThe 2nd issue was the delivery process they fell though on delivering it times witch cause me to miss time from workOn the 3rd time the delivery was super UN professional and I received a damaged productEvery time I have contact the store by phone I get super rude people who say they can’t help me and a manager will call me back but no one ever calls backThe loan company Zibby advised me to not make payments on the sofa until the issue is resolved however the account is becoming very past dueThe 2nd delivery again was very UN professional and they showed up un-announcedAgain the 2nd sofa was damaged not as bad as the 1st but still damaged and it took them a little over a week to get the 2nd sofa outNow for over a month Zibby and I have been trying to get in contact with the store to get a return/refund processed or a discount on the damaged product

Sorry about this we are ordering a new part for the customer the back for her this will take us to weeks to receiveWe'll be in contact with her and let her know soon as the part arrives

After delivery of furniture we noticed issue with arms on sideafter several attempts to contact and set up appointment for repair with Antonio who we were told was the one to handle warranty issueFinally set up appointment weeks later, when they looked at issue he stated it was a factory defect, he took pictures and stated Antonio would be getting ahold of usAnother weeks went by and nothing so I contacted Antonio he stated he didn't no of any problem did have pictures and new nothingHe said he would contact repair guy and call me backweek later nothing so contact Antonio again and he said he would have repair guy call me, so I said what for when they already stated it was factory defect, He then said he would look at issue himself and set appointment for pm on Monday, when pm came around and no Antonio I calledAntonio answered and I said a call would have been nice if he could not make appointment, and he didn't no what I was talking about, then stated he would b

They will not return or even exchange furnitures that are on promotionCustomer service lady is not customer friendlyWe needed to exchange/return two of the furnitures because one of them did not match the color with the office tableThe other furniture piece which was worth more than $did not fit our entrance area and now that cabinet impedes our entrance so much that I am forced to go through our garage...They cannot exchange or return because it was on the promotion and that it was a "Free" furnitureThey did not give us a warning about strict return/exchange policy before the purchase

There was a dye-lot issue with the set not matching from the first deliveryWe did rectify the issue and delivered a new matching set to the customers home in the color they had wantedThe sofa/loveseat delivered the 2nd time did not come from our floor displayThere is no further discount we can
offer

The two pieces that are falling apart are the stationary piecesOn the chaise lounge the hardware is brokenSo it's three pieces that have damage in less than a year
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

I purchased furniture in the evening of August 6, and verbally cancelled August I cancelled within the three business days, I spoke with the representative and clearly told him to cancel my order on August via phone The delivery was not scheduled until August I have called to speak with the Manager Paul but he has been either with a customer or not availableThe option of reselecting was considered but for fewer items it was more expensive This company is charging me a restocking fee and a cancellation fee of $
With personal medical issues with my spouse, I have been unable to go to the store I’m their returning customer and I’m surprised they are charging $for a cancellation/restocking fee when I cancelled within the three days I disagree and I am disputing this amount
I would like a clear copy of the purchase agreement showing my signature and date

Ms*** will be receiving a refund of the original delivery charge in the amount of $All refunds that a debit card was used will recieve a written checkThe check must be processed through our Corporate Office According to our terms of service JR Furniture has a processing time of
days from the requested dateAlso, in our terms of sale the Pick up Hours are listed stating that the customer can not pick up on Mondays, there was a copy given to Ms*** on the day she orderedAttached is the terms of sale signed by Ms***. JR Furniture

To Whom it May concermWe are going to price match per the customers request the $

There was a sofa table on line on saleI called the store to see if I can get the sale in storeThe person that I spoke to said that I can get the sale price in storeI gave them my credit card information for a down payment of $leaving the balance of I contacted the store twice to send me a receit twice and no responseWhen I called back again, it turned out that they did not write my phone number down correctly and that is why there was no contactI became very ill and now I have to move to another state for health reasonsI called the furniture store to cancel the order and to get my refundThe person that I spoke to said that I could not get my down payment backI told the lady that They could take my money, but they cant give me a refund! Then she told me to hold on and when she returned back to the phone, she said that she can give me in store creditI can't buy anything because I am going to live with my daughterI just want my refund back, not store cre