JemJem.com

To whom it may concern,In apology to the customer below we do apologize for the inconvenience with their item but we do carry a day warranty periodAs his son returned the item in September that is out of the warranty period, but received the item here and still processed the RMAWe cannot do any refunds at this point which is the reason we processed the exchange with a replacement item

To whom it may concern,I highly apologize for the inconvenience with this order and the customer's experience with usAs I took a look at this order I do show a cancellation and a refundThere could have been a glitch in the system that prevented the refund to be processed right away, but it is set nowWe test our items out before sending them out to avoid future inconveniences, and none of the item had met our expectations

To whom it may concern,As I took a look at the order number we provided the customer the RMA for them to return the productWe do not have any proof that we received the package here at our facilityOur records do not indicate that we received itSince the customer cannot provide evidence that they sent back the item we cannot process a refund/exchange

Dear Revdex.com.Thank you for contacting Customer [redacted] We have been working with Ms [redacted] since 10/10/2014, when she purchased her IdolPadtablet from us on the Sears.com websiteAll of our brand new Idolian tablets come with a year manufactures warrantyBecause we no longer manufactures these Idolian tablets, we are only able to exchange the tablets for "refurbished" onesMs [redacted] contact us on 1/2/2015, to exchange her tablet because of charging issuesWe received her tablet here on 1/7/and it appeared to charge and function fine however we still processed the exchange for a manufactured Idolian tablet for herWhen she received her exchanged tablet, she was under the impression that she was going to get a brand new one, but instead received a refurbished oneOn 1/12/2015, Ms [redacted] contact us to return that exchanged tablet for a brand new one, so we exchanged the tablet for one that was brand new, however the color and model of the tablet was going to be slightly different but it was a newer modelMs [redacted] contact us again on 1/21/because she was not satisfied with the new model and the different color of the tabletSo we processed the exchange again for a "refurbished" IdolPad(which was the tablet she originally ordered.) however when she received it, there were some issues with the charging port and the functionality of the tablet On 1/24/2015, Ms [redacted] contact us again to process the exchange and she requested that we send her a brand new tabletWe informed her that the only brand new model tablets we have were the Idolian Mini studio tablets and that we would be happy to exchange the item for that tabletShe agreed to take the different model, so we went ahead and shipped that brand new Idolian Mini studio tablet to Ms [redacted] on 3/4/by UPSThe UPS number that the item was shipped out with was [redacted] The item was attempted to be delivered on 3/10/2015, however Ms [redacted] was not at her houseUPS left a notice for pick up instructions I have attached a copy of the RMAs (return merchandise authorization number) that we assigned herPlease let me know if there are any additional information that you need We can be reached by email at [redacted] or by phone at [redacted] We are open Monday through Friday from 9am to 5pm PSTHave a great day!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] *** I was told more than once through the business that my Tablet was on it's way but I still have no TabletTherefore, I am still not satisfied in the least

Hello!When a customer makes a purchase from our website they are aware of our day return periodIt is stated before they make the purchaseThis order was placed in November 30, and was received December 3, This order exceeds the days by a maximum periodWe offer extended warranties that go as low as dollars which the customer refused to purchaseAt this time we cannot replace, or refund the customer

To whom it may concern, I took a look at this order and the customer was provided with a replacement in the correct amount of timeOur RMA's state that it takes 5-business days for us to review our packages, inspect them and then send out the replacementIn very rare cases, due to our high amount of orders or holidays it may take longer than usualThe customer requested a refund after the inspection which does not allow us to change the request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I'm glad to see you are willing to resolve this, but I believe I'm not making myself clear An RMA label is fine, but require a SHIPPING label, which has never been included I'm not willing to pay for shipping that was JemJems mistake The error in the change was your error and clearly you are still confused ***, the person who placed the order clearly wrote, one iPhone and one tablet You sent me two tablets and zero iPhones Placing the new order is something I was always willing to do, but at the original purchase price, not your current advertised price That is the "bait and switch" part which is the dishonest and illegal part.Since this seems to be a problem that several other of your customers have experience, I might have to contact them so we can band together to pursue further action.I do not understand the reluctance to just let me buy the item you agreed to sell me and we can both move on

To whom it may concern,It is stated on our website that we provide days for all returns for refundsWe provide this customer with a day warranty for repairs and exchanges, and that RMA she received is for a repair/exchangeSo the help that the customer has received is accurate and on time We received their item recently at our facility and it is also sated that it takes 2-business days for us to process and revise our RMA'sSo in regards to being on time with this RMA we are up to date

To Whom it may concern, We spoke to this customer on September which we provided the RMA to themThey returned it and a replacement was sent out to themOnce we set a RMA for either a refund or an exchange, the RMA has to be done that wayAccording to tracking information the customer received itWe provided the customer with a different RMA along with a return label for them to return it as a refundAccording to UPS tracking information we never received the packageThe tracking does not even show any movementIn the RMA it states we only provide days for the RMA to be fulfilledAt this time we cannot provide the customer with either a refund or an exchange

To whom it may concern,In our listings we do state our warranty period, which is daysIt is stated everywhere in the JemJem website and the [redacted] websiteBeing an online order when a customer makes a purchase they get their order number and an email confirmation stating what they purchase, estimated arrival date and their order numberThis order is from June This makes it months oldSo even if they went to [redacted] to get help we are unfortunately unable to refund the customer, just because they went by the end of July, that is passing the daysWe are now in October

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below 8/8:44pm [redacted] receieved order confirmed back to me stating delivery 8/21-8/25.8/12:39pm [redacted] email adjustment made due to "ItemNotAsAdvertised"JemJem claims it was defectiveWho is lying?8/1:21pm [redacted] email refund8/2:32pm [redacted] USPS tracking details emailed to me.Mind you in the middle of the adjustment prior to the refund email I called [redacted] and JemJem! If the order was truely cancelled due because of a defective iPad, why did it take ALL day Monday 8/and half of Tuesday 8/before the adjustment email was sent? Mind you and adjustment email is NOT the refund email! The refund email was received well after I spoke to [redacted] and JemJem!Plus how is it that they put the item up for sale, and did not check it then? I believe that they realized how cheap they had it and decided that they were not willing to "sell it that cheap" so decided to claim it was defectiveeven though [redacted] was told Not as AdvertisedThey had from saturday even through Monday to let me know they were not willing to sell itInstead they waited till Tuesday and I had already ordered the caseThank goodness Amazon is such a great companyThey were able to get a hold of their vendor an cancel my orderHowever I still drove miles to BestBuy to buy a replacement iPad since [redacted] nor JemJem could get their ordering/email system to work.Last questionwhy exactly could JemJem not call me and ask if I wanted a replacement option instead of just cancelling the order? Regards, [redacted] ***

To whom it may concern,The first contact in regards to Ms [redacted] , was made from [redacted] on August 24, As I checked our records we responded giving them the ETA that was 8-26-We expedited this order for the customer for the inconvenienceWe are only a third party market seller from [redacted] so we have no control over how fast they deliver the message to the customerWe have no records of the customer ever emailing us eitherAs the customer refused the packaged it take us longer to process the refund due to a high volume of orders and our shipping department revising every single onceBut the customer was processed a full refund and notified

To whom it may concern,Looking into this order it seems as though the item was never shipped out.We have already started the process for refunding this order.It should be 2-business days from today that the customer will receive a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I sent it via ups on sept 23, It was received in your office and signed for on September 29, When does the day rule expire for you I contacted a full week on 10-6-after your company received it via ups to follow up To be told you hadn't received then through today you were still waiting on an update from shippingAfter I gave my tracking info to your coSo please tell me when the 2-day appropriate response time expires I understand your day return policy but the first days were lost after delivery took a week and a half for ups to deliver to my home So Jemjem nothing has been timely to date I am still without a computer and no eta of when a new item will be received at my home

To whom it may concern,When a customer makes a purchase onlineThey have to write their personal informationThat is the first and last name, billing address, shipping address, email, phone numberWhen the order is placed they receive a confirmation emailWe have sent out emails ever since we started businessI apologize for the inconvenience with the customer but as the listing states and our website states we do only have a day return period

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I accept the return, which was not processed on 7/when I was told it was being processed by April and SimiryIt was in fact processed 8/when I called to inquire about my refundWhat I do not accept is how the business is denying my complaintIn the response, Jemjem says it takes 24-hrs to send to the technician for inspectionThey had the iPad a full week before I heard anything and that was because I contacted themI also returned the iPad to them because the screen was unresponsive to touch; it took several attempts to enter a password before it would recognize you were attempting toI mentioned the bottom corner dent to verify it would not affect the warranty I purchasedI understand it is refurbished and purchased the iPad for my children with intentions to put in in a case anywaysThat point is not relevantI returned it because it was defective not because of cosmetic reasonsI also would like to question why they said the return process could take up to days when I was assured yesterday on the phone that funds would be back to my card in hrs and their email said 48-hrsThat's three different responses Regards, [redacted]

We recieved the order from [redacted] on the 14th as we are not open on the weekendWe are allowed hours to package and ship the item as per [redacted] 's seller agreementWe are only able to ship the exact make and model of what the customer ordered, so were not even allowed to offer different devicesThe issue is again that we were out of stock and could not send the customer a defective itemI am attaching an image to show you our inventory to verify that we are out of stockI am also sending another screenshot of the listing to show that we've been taken off of it because we are out of stock If we had the item we would have loved to sell it to the customerDuring the phone call on the 15th we tried to advise that they purchase another item or the same item from one of our competitors since we were out of stock