JemJem.com

To whom it may concern, Upon taking a further look into this customers order number we have provided them with the return merchandise authorization number along with a return labelWe did let the customer know that they are not able to contact us by our own e-mail or phone number because groupon does not allow their customers to have conversations with us unless it is all recorded through their websiteThis is the reason we told the customer we can only respond to their ticketHowever, we have a high volume of orders which prevents us from responding to them every minuteWhen we check the tracking number of the return label we provided them, they have not yet returned their package

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below July 19th first phone was ordered.July 30th received phoneAug 8th Informed them phone would not charge-included order #8-from JemJem-unable to pull up order need full name and alternate order #Aug What is the alternate order #-sent full name, address and sales receipt number8-13-please send email, full name and order numberAug -told them I already sent that informationAug 13- Informed them I did not wish to have the Iphone back, I would like different modelAug 17th sent copy of sales receipt8-will send you RMA number by email from USPS for you to print to return your itemAug 19soon as I get that email I will return the phoneAug 26- Never rec'd email from USPS- I paid to have the phone shipped back with day shipping-supplied tracking number8-28-Once they received the phone back they would take care of return.Sept 4-I haven't heard anything from you and it has been one weekYou should have had the phone last fridayWhat is the status of my order? I do not want the Iphone 5, there is a flaw with that phone charging9-You have exceeded the maximum number of messages for order # [redacted] Sept I am really starting to get ticked off You know you have gotten that phone backGetting a resolution from you is getting ridiculous9-6- You have exceeded the maximum numbers of messages allowed for order # [redacted] 9/second phone mailed from JEMJEM [redacted] tracking # [redacted] **Sept 13-had returned phone for not charging - The phone you sent me does not charge as wellIt only flashes the apple logoI want a refund-I will pay to return this phone-I just want my money backDo not tell me I can't return it,I will report you to Revdex.comThis has gone on long enough.9-You have exceeded the maximum numbers of messages allowed for for number [redacted] Sept Contacted [redacted] Marketplace since they allow him to do business on their websiteThey said they would email me after speaking with him.9-16- [redacted] informed me that he would not give refund because Item was more than days oldI said he is lying because He mailed this phone to me on 9-3/they said if I could prove that they would give me my money backI sent them a copy of the package to me and also told them I reported him to Revdex.comAt that time they said they would not be able to help me since I would be dealing with Revdex.com.At this time I still have the phone, which I went to apple store to see if it was me or the phoneI asked them if they could tell if phone was froze or didn't chargeThey plugged charger into phone that had a current reader and said it didn't pull enough current to charge Regards, [redacted] ***

To whom it may concern, Upon taking a further look into this customers order number we have provided them with the return merchandise authorization number along with a return labelWe did let the customer know that they are not able to contact us by our own e-mail or phone number because groupon does not allow their customers to have conversations with us unless it is all recorded through their websiteThis is the reason we told the customer we can only respond to their ticketHowever, we have a high volume of orders which prevents us from responding to them every minuteWhen we check the tracking number of the return label we provided them, they have not yet returned their package

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10820863, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company did provide a RMA number for return and they did receive the device for which they signed forI saved the email regarding my correspondence with the company in which they provided me a RMA number in order to repair/replace the item I also placed that same email in the package with the defective device I shipped the item priority mail with a tracking number and signature upon request of delivery for which the USPS has a record of There is a date and time for which they received the item I did not ship the item using their pre-printed label as I was unaware of their attachment until it was too late Regards, [redacted]

To whom it may concern, Upon looking at this customer order number, we do show that nothing was sent outWe have checked through our records and the refund has been adjusted for the customerjavascript:void(0)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Mr[redacted] received the package early in the morningHe did not email me until after 4:pm eastern timeWhen he emailed me the first time, his question simply was "What is your reason for the return?" After I expressed that I didnt not like it is when he decided to email me back and say it was damaged After reviewing the Revdex.com history on this company and seeing that he has done this to other customers as well at least since December, I came to realize this man is running a scam I filed a complaint with the CEO of Best Buy as well as the FBI's ICdepartment for FraudI also contacted Newport Beaches authorities reporting him I am a decorated officer of yearsI'd be a fool to lie in regards to this situation Attached are my photos of the laptop which is in tact Only a fool would purchase a laptop, damage it, then return it asking for a refund knowing that it is damagedThis guy needs to come up with better stories What occurred here is that Mr [redacted] was unhappy with the fact that I was not happy and disliked the itemTherefore either; Damaged the laptop himself then took photos as Mr [redacted] is an IT tech Took photos of an already damaged product which he will need to provide the serial number for Mr [redacted] has done this numerous timesIf this problem is not resolved, My wife an I will make it our priority to continue to pursue shutting down his businessMy wife is a Paralegal attorneyWe will get in contact with all other complainant's, we will build suit against Idolian with these complainants, and we will also involve my Sister in Law, who is the editor for NYC's very PIX news so that she may expose this crook Mr [redacted] should be very careful who he tries to double cross and steal from Regards, [redacted]

The order was placed on 11/and was shippedThe customer requested a return and said that it was locked and defectiveWhen we received and processed on 1/the item was not locked or defective, but we issued an exchange as our return policy states that customers have days from date of delivery to to send the device back to us for a refund, and days to send the device back to us for a replacement

To whom it may concern,It is stated on our website that we provide days for all returns for refundsWe provide this customer with a day warranty for repairs and exchanges, and that RMA she received is for a repair/exchangeSo the help that the customer has received is accurate and on timeWe received their item recently at our facility and it is also sated that it takes 2-business days for us to process and revise our RMA'sSo in regards to being on time with this RMA we are up to date

To whom it may concern, Ambere knox received package in houston tx Tracking number: [redacted] When Ambere tried to return the package she sent this package not to our return facility but to the vendor in Atlanta, GA Tracking number: [redacted] She called requesting a status update on her refund multiple times and her package has been basically lost in limbo with USPS We can not issue a refund without receiving the product in question first We are not sure what more we can do as we issued an RMA and return address to send item

To whom it may concern,In reference the the order of [redacted] , I cannot locate her order under that nameHowever, for our Macbooks we do take longer to process just because it is an item that needs to be taken with carebut if they do not receive any feedback by the end of this week we can expedite their shipping that same day

To whom it may concern, Upon looking at this customers order number they are within the day return period, so we will honor the refund once we have received the customers package back at our facilityThe customer did not try to contact us so we were not aware of their issue, however, we will contact the customer to return the package

To whom it may concern, This customer was refunded on 8-16-

To whom it may concern,
The time in which I sent the e-mail to Mr*** is irrelevantWe receive packages in the morning and they must be processed and openedHis package didn't make it to my attention until later that afternoon when I sent the e-mailThe reason why I asked about why he wanted to return the package without stating the damage was to see if in fact he had received it damaged or it was damaged in transitWe have a 30-day return policy, regardless of the reason (Even if it arrives damaged) we will return it for a refundWhen Mr*** stated the only reasons for return was he didn't like it and preferred windows that is when I asked about the damagesTo this he responded with accusations of fraud and theftI have already shown proof that the laptop he sent was the same laptop received damagedI am in no way implying it was Mr*** that received the laptop, damaged it, then tried to return it, but we cannot return an item with that damage that was not sent out in that conditionI only followed procedure that any business would follow if an item is damaged in transit and that is to file a claim with said agency
In response to his accusations:
I took the photos of the item directly out of the box with just as many witnesses as he claims to see him pack an undamaged item
I took photos before sending the laptop back of the same damaged laptop with the serial number (***) as the one provided during the return(see attached photos)
I am a customer service rep for my company and I am just following procedure
If we didn't send out the package damaged, and he has proof that it wasn't shipped out damaged
Just as he claimed "why would I buy an item, damage it, and return it" Why would I break a perfectly good computer if all that was wrong with it was he didnt like it?
I could easily resell the item to someone who actually wants itUsing his own logic against him
Then that leaves the USPS and him filing a claim against them for damage which is work he just did not want to do

To whom it may concern,We provided the customer the RMA and a return labelIt takes 24-hours for us to check and revise the RMA's and then send them to the technician that processes the exchanges.As we test out our devices to make sure they are fully functioning it may take up to a week to send
them outIf the customer thinks it is "ugly" for a cosmetic issue we are seller refurbishedSo we checked her item when we received it and it worked perfectly fineBut we still reimbursed all the funds back into her accountThis process can take up to days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
This is out and out falseI did contact youYou have no phone number, online chat or way to contact or request an RMA other than through email and your webformI completed both
Here are the email responses to the RMA requests, which were summarily denied and tickets immediately closed
Ticket ref #*** and ref*I DID reply even after the "ticket" was closed and and have not had a single reply
I had to threaten *** with a chargeback, after which they accepted a return and noted your vendor account for shipping non-qualified devices as "certified" and then not following through with support or RMA
0/Would not do business again and will never recommend
For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I'm glad to see you are willing to resolve this, but I believe I'm not making myself clear An RMA label is fine, but require a SHIPPING label, which has never been included I'm not willing to pay for shipping that was JemJems mistake The error in the change was your error and clearly you are still confused ***, the person who placed the order clearly wrote, one iPhone and one tablet You sent me two tablets and zero iPhones Placing the new order is something I was always willing to do, but at the original purchase price, not your current advertised price That is the "bait and switch" part which is the dishonest and illegal partSince this seems to be a problem that several other of your customers have experience, I might have to contact them so we can band together to pursue further actionI do not understand the reluctance to just let me buy the item you agreed to sell me and we can both move on

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Sent Beats pill plus back to Jem Jem for repair after being asked to accept the solution on the Revdex.com website in exchange for the repairWaited a few weeks called and found out they refunded the money to a bank account I no longer have, receptionist was unbothered by the situation and did nothing to try and resolve so now I'm out my money and my beats pill, thanks jem jem
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. This is out and out falseI did contact youYou have no phone number, online chat or way to contact or request an RMA other than through email and your webformI completed both. Here are the email responses to the RMA requests, which were summarily denied and tickets immediately closed. Ticket ref #*** and ref*I DID reply even after the "ticket" was closed and and have not had a single reply. I had to threaten *** with a chargeback, after which they accepted a return and noted your vendor account for shipping non-qualified devices as "certified" and then not following through with support or RMA. 0/Would not do business again and will never recommend. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

To whom it may concern, We process our RMA's in the order they are receivedWe cannot change the RMA after it has been processed, so the customer received a replacement as originally requested