JemJem.com

To whom it may concern, This customer was provided with a full refund and the funds have been added back into their account The listing we included was a seller refurbished Apple iPhone White Factory GSM Unlocked 32GBWe do not provide any original accessories and we notify the customer in regards to it as wellTherefore, we were able to refund him

To Whom it may concern,in order to process a refund we will need the package back at our facilityWhenever it is a return to sending, depending on USPS, it can take up from 7-business days for packages to arrive back to usThe reason the RMA was provided to the customer was because it will make the refund process quicker instead of having the package with packages with no information in themWe called USPS with the customer on the line, so she is aware we tried our best to help herThe package arrived at our location today, so her refund was processed todayDepending on the bank is depending when the refund will appear on her account

Hi Mr [redacted] ,I do apologize on behalf I was not aware of this case until late last night I wanted to get all the details before I proceed to take action on this claim What we can do now, is honor what you have requested (1-Iphone 4s 16gb AT&T black & 1-Android Tablet 8gb black, priced at $for both items) From reading through those emails between you and our CS Team, from my understanding, you still have 2-Android Tablet 8gb black, on hand? I do recall from the email, that CS Team had sent you a label to return 1-Android Tablet 8gb black, so that we can switch that item to replace you with 1-Iphone 4s 16gb AT&T black We will have to honor you the same price ($ per unit), since there were miscommunications on our CS Team's end Therefore, once you return one of the Android Tablet 8gb black (with our shipping label provided to you), we will send you 1-Iphone 4s 16gb AT&T black with no additional charge Your account will not be affected, and will remain the same total charge of $on the date (09/29/2015) you had originally purchased from us

To whom it may concern,In regards to the order number above the customer did return the package back to us and was received on 8-4-Due to our high volume of orders we have had delays on our RMA's, however this order has been successfully refunded

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [They are not telling the truth we could not download anything to this iPod as the password was required due to the security installed by the Anne Andundrel School Dept.] Regards, [redacted]

To whom it may concern Customer was told their replacement was on its way with tracking number: [redacted] It is currently in transit as of (3/28/14) Customer's resolution was to get tablet originally purchased which a replacement is currently taking place and in route

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I explained to JemJem Reps I was not aware of this being a Market place order as I DIDN'T ORDER THE PHONE AND THIS WAS FRAUD!!!I have made several calls to JemJem trying to get helpJemJem has the ability to sell this phone I do notAs a consumer I would think a business like JemJem would offer customer Service and resolve this issueI am the victim and JemJem is hiding behind the process of a day return policyThis isn't fair and should fix the issueI have not asked for anything special just simple return the phone that I never purchased and close the issueI have provided JemJem with copies of the charges, the fraudulent address to show when the issue startedStill JemJem will not fix the problemI have begged for help I am the person caught in the middleBestbuy, BestBuy credit and JemJem just seem to be saying its each others issuePointing me back to one department versus anotherI would appreciate this to be fixed and help in doing soI just want to move forward from this very bad experience of Identity theft and fraud.] Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Here are the date's and copy's of the email sent to JEMJEM and [redacted] was the person they were sent to As far as days??? Seriously???IPhone 5C D P Nov 17, 8:AM Nov 16, 2:PM The apple IPhone 5C you sent is defectiveThe phone will not stay onIt shuts down and reboots over and overThe brightness flutters/flickersI really wish it was working rightPlease tell me how to return this phoneOn the other hand it looks new...what a bummer!!! Do you have another one you could offer in the same condition? It looked new! How do I return it to you for refund or replacement?Thanks On Thursday, November 19, 1:PM, JemJem [redacted] wrote: On Friday, December 4, 9:AM, D P < [redacted] > wrote: Please send me a phone number so I can talk to someone.I want a full refund of my money for the phone.please call me @ [redacted] and send me a contact number of someone to speak to, not a machine[redacted] today's date is Dec 4th time 09:On Wednesday, December 2, 2:PM, [redacted] *(JemJem) < [redacted] > wrote: Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I accept the return, which was not processed on 7/when I was told it was being processed by April and SimiryIt was in fact processed 8/when I called to inquire about my refundWhat I do not accept is how the business is denying my complaintIn the response, Jemjem says it takes 24-hrs to send to the technician for inspectionThey had the iPad a full week before I heard anything and that was because I contacted themI also returned the iPad to them because the screen was unresponsive to touch; it took several attempts to enter a password before it would recognize you were attempting toI mentioned the bottom corner dent to verify it would not affect the warranty I purchasedI understand it is refurbished and purchased the iPad for my children with intentions to put in in a case anywaysThat point is not relevantI returned it because it was defective not because of cosmetic reasons I also would like to question why they said the return process could take up to days when I was assured yesterday on the phone that funds would be back to my card in hrs and their email said 48-hrsThat's three different responses Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] As of today I have not been refunded any money at all from this companyWhat type of company doesn't return money but they tell stories as if they have refunded my moneyI have confirmation they got their package back Aug and as of today Aug 16, I HAVE NOT BEEN REFUNDED ANY MONEY

To whom it may concern,Thank you for contacting customer supportThis customer was provided with a RMA along with a return labelWe take 5-business days to process RMA's Due to holiday season we take a few days more, however, this customer was set with an exchange for their order

To whom it may concern,We provided the customer with the RMA for him to use and place a new orderWe not only provided the RMA but we changed the items as he originally requestedWe have never denied any type of helpIf he is not understanding our emails we will be happy to resend them

To whom it may concern,As stated before we provide the JemJem box and slip saying it is sold and shipped by JemJem so the customer was aware this was not from Best BuyThis package was delivered in November 2015, the customer did not intend to contact us until February 17, After days we cannot take the item back because it is out of the return periodWe do not show any change of address or anything, Best Buy processes the orders and we receive them.At this time, we cannot refund the customer

To whom it may concern, Upon looking at this customer order number, we do show that nothing was sent outWe have checked through our records and the refund has been adjusted for the customer javascript:void(0)

To whom it may concern: In regards to this issue with [redacted] WadsworthWe have already applied his refund in full for $The reason his item was not refunded within 2-days of receiving the item was not blatantly but [redacted] has to understand when an item is refused it can cause complications in getting a refund when an RMA is not issuedThe shipment can be delayed in being returned by the carrier and it takes longer to process as a return as it has not been requested as a return Attached is a screen shot of the order being refundedPlease advise if further action is needed on our part as we will be happy to obligeThank you

To whom it may concern we have reached out to the client and have tried to reach a resolution with them even though the client is outside of our day warranty

To whom it may concern,We provided the customer the RMA and a return labelIt takes 24-hours for us to check and revise the RMA's and then send them to the technician that processes the exchanges.As we test out our devices to make sure they are fully functioning it may take up to a week to send them outIf the customer thinks it is "ugly" for a cosmetic issue we are seller refurbishedSo we checked her item when we received it and it worked perfectly fineBut we still reimbursed all the funds back into her accountThis process can take up to days

Bought a defective Ipad from Best Buy It turned out to be from Jem Jem When we sent it back, they lost it We are out the $because Jem Jem is just a crappy company and Best Buy is unwilling to take any responsibility because it's a "third party vendor" We ordered this product from the Best Buy website where there was no mention of Jem Jem As far as I'm concerned, it is Best Buy that deserves the bad review

Dear Customer, Thank you so much for your inquiry! Your request (***) has been received and is being reviewed by our support staff.***For expedited RMA requests please visit our support center at http://support.jemjem.com/hc/en-us/requests/new?ticket_form_id=and fill out an RMA request and your request will be replied to within hours [redacted] Our Customer Service Hours - Monday through Friday,JemJem 9AM to 4PM PST, **Have you included your Order ID & Which marketplace you had bought the item on your email? If not, please simply reply to this email with that info**We will require a SERIAL NUMBER of the device for all electronics if you need to return / exchange, please send it to us by replying to this emailIf you have additional comments or concerns, simply reply to this email and your ticket will get automatically updated! Please do not create another email when you have additional questions for the same order as it may cause a delay in response to your issueHELPFUL HINTS: Please get RMA before shipping any products back since it will cause delays and return processing address might be different than where products were shipped to you fromIf you are inquiring about the returned item, please allow us to process your return in 5-business days(normally in 2-days during non holiday season) from the time we have received the products and returns will be processed in the order they are receivedAll refunds take about 3-business days from the time we issue refund, refund time varies on financial institutionMacbook Password locked? Simply hit ENTER/Return key when asked for password for your refurbished laptopsIt's likely no/blank passwordNot sure what to do with your old phone or tablet? Visit www.ePelican.com today to trade in your device for cash!

The customer called and we tried to explain the situationWe do not capture funds or process payment as that is all done through [redacted] [redacted] gave them the estimated delivery time, as the 12th was a Saturday and we are not open on weekendsAre hours are Monday to Friday from 9am-3pm PSTWe did however send notice that their item was being shipped as tracking was being generated on the 15th during our business hoursThe item was defective upon inspection before shipping and we immediately canceled and refunded the item as we were out of stockTracking was generated on 8/at 12:pm (est) and we canceled and issued the refund at 12:39pm (est) that same daySince the item was canceled and refunded we couldn't offer to send any other kind of device as [redacted] policy states we can ship the exact make and model of the device orderedWe did ask the customer to place another order on [redacted] .com since we were unable to fulfill their orderI am attaching an image of the customers order on our end to verify the times