JemJem.com

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern,
In our listings we do state our warranty period, which is daysIt is stated everywhere in the JemJem website and the *** *** websiteBeing an online order when a customer makes a purchase they get their order number and an email confirmation stating what
they purchase, estimated arrival date and their order numberThis order is from June This makes it months oldSo even if they went to *** *** to get help we are unfortunately unable to refund the customer, just because they went by the end of July, that is passing the daysWe are now in October

To whom it may concern,As the customer stated they had problems with the ipad from the beginning, they could have very well requested an RMA for an exchange or a refund
They even stated they did not use the product until the 30th dayOur policy is days for a refund and days for an exchangeThey contacted us over days passed their order dateThe customer's negligence of the policy and their lack of urgency to use their product does not constitute us to change policies or make exceptionsAlso, a dollar discount was offered towards the purchase of another iPad mini of the same model but was denied

To whom it may concern,
There are a lot of e-mail correspondence between Mr*** and myself
Here are the basics to the problem:
We received his laptop he sent for return in terrible condition(See pictures attached)
When asked about why he wanted to
return the item he stated "I did not like itI prefer to use windows model."
When showed the pictures of how we received the laptop he stated he had witness' that the laptop was in good condition leaving his possession.
Therefore I advised him we were to send the laptop back and he must file a claim with USPS because we cannot accept items in such condition
Threats of jail, prison, fraud, and complaints started to come in as he states I am "trying to pull a fast one"
The bottom line is that we cannot accept a return of an item that is not in the condition that it was sent out
He said he has pictures of so called laptop pre-shipment and we took our pictures of the laptops as soon as it was received
Any other questions/concerns or need of e-mail correspondence please notify and I will gladly submit what I have

To whom it may concern,
I took a look at this order and the customer was provided with a replacement in the correct amount of timeOur RMA's state that it takes 5-business days for us to review our packages, inspect them and then send out the replacementIn very rare cases,
due to our high amount of orders or holidays it may take longer than usualThe customer requested a refund after the inspection which does not allow us to change the request

To whom it may concern,
Customer purchased the device last 11/30/and was shipped with tracking number ***For all of our orders we only provide our customers with a day return periodWithin the day return period if the phone malfunctions the
customer may either return the item for a refund or process an exchangeCustomer contacted us Jun 03:pm which was already months after they received the device, stating that they cannot activated the device because it was reported stolen, and on Jun 11:am we have responded telling the customer that we are sorry but its been months therefore we cannot process a refund or replacement

To whom it may concern,
We process our RMA's in the order they are receivedWe cannot change the RMA after it has been processed, so the customer received a replacement as originally requested

To whom it may concern,
In reference the the order of ***, I cannot locate her order under that nameHowever, for our Macbooks we do take longer to process just because it is an item that needs to be taken with carebut if they do not receive any feedback by the end of this week we can expedite their shipping that same day

To whom it may concern,
Upon looking at this customers order number the package was shipped outSince the package was shipped out to the address he provided when he made the purchase we were not aware that it was lost in transitThe customer did not contact us until recently,
and we opened up a case with USPSThe customer has no fault for USPS mistake in delivery, so the customer will be refunded

To Whom it may concern,
We spoke to this customer on September which we provided the RMA to themThey returned it and a replacement was sent out to themOnce we set a RMA for either a refund or an exchange, the RMA has to be done that wayAccording to tracking information
the customer received itWe provided the customer with a different RMA along with a return label for them to return it as a refundAccording to UPS tracking information we never received the packageThe tracking does not even show any movementIn the RMA it states we only provide days for the RMA to be fulfilledAt this time we cannot provide the customer with either a refund or an exchange

Horrible company that delivered a defective IPad That Doesn't Turn On Or charge. They claim to refurbish them to like new condition but they are just selling garbage to scam customers. There is no customer service and their link to it on their website doesn't work. Their phone number just leads to a recording. Don't ever buy from them.

To whom it may concern,We have contacted the customer directly. Provided to her was a Return Merchandise Authorization request and a Return shipping label. We have also come to a conclusion with the customer for there complaint. Thank you.

To whom it may concern,We did not issue the customer a refund because we have no tracking or proof that they send back the package. If they can provide the proof we can refund them.

To whom it may concern, I took a look at this order and the customer was provided with a replacement in the correct amount of time. Our RMA's state that it takes 5-7 business days for us to review our packages, inspect them and then send out the replacement. In very rare cases, due to our high...

amount of orders or holidays it may take longer than usual. The customer requested a refund after the inspection which does not allow us to change the request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Warranty or no warranty.  They sold a stolen device.  I believe selling stolen goods is a violation of the law and they should be charged for selling stolen goods.

Dear Customer,Thank you so much for your inquiry! Your request ([redacted]) has been received and is being reviewed by our support staff.[redacted]For expedited RMA requests please visit our support center at http://support.jemjem.com/hc/en-us/requests/new?ticket_form_id=51660 and fill out an RMA...

request and your request will be replied to within 24 hours[redacted]Our Customer Service Hours - Monday through Friday,JemJem 9AM to 4PM PST,**Have you included your Order ID & Which marketplace you had bought the item on your email? If not, please simply reply to this email with that info.**We will require a SERIAL NUMBER of the device for all electronics if you need to return / exchange, please send it to us by replying to this email.If you have additional comments or concerns, simply reply to this email and your ticket will get automatically updated!Please do not create another email when you have additional questions for the same order as it may cause a delay in response to your issue.HELPFUL HINTS:Please get RMA before shipping any products back since it will cause delays and return processing address might be different than where products were shipped to you from.If you are inquiring about the returned item, please allow us to process your return in 5-7 business days(normally in 2-3 days during non holiday season) from the time we have received the products and returns will be processed in the order they are received.All refunds take about 3-5 business days from the time we issue refund, refund time varies on financial institution.Macbook Password locked? Simply hit ENTER/Return key when asked for password for your refurbished laptops. It's likely no/blank password.Not sure what to do with your old phone or tablet? Visit www.ePelican.com today to trade in your device for cash!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

To whom it may concern,As I took a look at the order number we provided the customer the RMA for them to return the product. We do not have any proof that we received the package here at our facility. Our records do not indicate that we received it. Since the customer cannot provide evidence that...

they sent back the item we cannot process a refund/exchange.

To Whom it may concern, We spoke to this customer on September which we provided the RMA to them. They returned it and a replacement was sent out to them. Once we set a RMA for either a refund or an exchange, the RMA has to be done that way. According to tracking information the customer...

received it. We provided the customer with a different RMA along with a return label for them to return it as a refund. According to UPS tracking information we never received the package. The tracking does not even show any movement. In the RMA it states we only provide 14 days for the RMA to be fulfilled. At this time we cannot provide the customer with either a refund or an exchange.

I sent them numerous emails with tracking information as well as refund request emails....... explaining that it was a gift for my sons birthday and how disappointed he was and that I was even willing for them to just send me back the original ipad they had received back from me so that I didn't feel like I paid $200 and had nothing at all