JemJem.com

Review: I ordered and paid for a 15in MacBoook Pro Notebook for my son to take to college. The item came within the promised time, but I received a 13in MacBook. Called the company and I can exchange, but now my son has to leave for college without a Notebook.The company said it was just a human error, an expensive error I paid $1039.38 for the item.Desired Settlement: Idolian told me how to exchange, I feel they should upgrade to a 17in with no charge or a discount upgrade. The company needs better training for their employees packing and sending out the items.

Business

Response:

To whom it may concern,

Review: My bestbuy online account was compromised by fraud on 11.25.2016 and someone purchased a iPhone in the amount of $970.92 I was notified by an automatic email by best buy that my email address had been changed (which I had not) changed. When I called Best buy credit they confirmed that a phone had been purchased and was ordered for and address of 14422 Summerwood Dr, Westminster CA 92083 with a email address of ateve.[redacted]@gmail,com this was also the email address that was changed by the fraudulent order. Best Buy credit/Citibank opened a fraud case and credited my account.

In mid December the iPhone showed up at my house which I didn't at anytime order. I immediately called BestBuy Credit and the answer I received was “I don't know what to do” I was referred to Bestbuy Credit/Citibank Fraud department again and they state no longer fraud since I have the phone. I asked how is this possible to not be fraud I didn't order the phone and the computer system sent it to me. Fraud department Un-willing to help referred me to bestbuy online.

Bestbuy online referred myself back to fraud at Bestbuy credit/Citibank and after several messages and no response I then received a letter stating that I was being recharged for the item and I benefited from the fraud. When I was finally able to get ahold of a live person they again said nothing we can do and referred me to Bestbuy online.

Best online sent me to a local store in Stockton, California to return which I attempted and the store could not take it. The store referred me back to bestbuy online which I contacted and was told they would send me a shipping label in 48 hours. The label never showed up so when I re contacted them they now said we cant return it since it's a “Marketplace purchase” first I heard of this. I was told then to contact the Market place seller JemJem.

I contacted JemJem located in Newport Beach, California after a few calls and emails they state there is nothing they can do because its over 30 days. I tried to explain it was fraud and as soon as I received JemJem info I called. Again said they will not return it it's not fraud according to them as they only have my actual address it was sent to which is my real address. I sent JemJem copies of the orders from my bestbuy account that clearly shows the fraudulent order with a fraudulent address. JemJem again states they will not return.

Summary I have spent many hours searching for help with BestBuy online, Bestbuy local store, Bestbuy credit/Citibank and JemJem nobody will help. Nobody has offered any assistance to the point of what is called the bestbuy back office top tear support. I have been re-charged the $970.92 to my account and been told if I don't pay it they will put my account in default and ruin my credit.

The resolution I am seeking is to be able to return the phone which I never wanted and my account credited for the full amount of $970.92. I have sent letters of demand with no response at this time.

I have several notes of all conversations, dates, and addresses of all of these businesses I would appreciate any help in clearing this up as a consumer in the state of California should not be treated this way.

Respectfully

[redacted]Desired Settlement: The resolution I am seeking is to be able to return the phone which I never wanted and my account credited for the full amount of $970.92. I have sent letters of demand with no response at this time.

Business

Response:

To whom it may concern,For all third party marketplaces we only provide a 30 day return period. For all of our listings we state that there is only a 30 day warranty given to the customers. As for the shipping information we do not change any addresses, we use the one that the marketplace provides us. We do not charge the customer or process the order, we only receive them. When we ship out our items we use our JemJem logo box and we provide them with a slip stating that is is sold and ship by JemJem, so the customer was aware that this was from a third party market vendor. Also, because this order is from November we could not provide the customer with a RMA because he first contacted us in March, which passes the 30 day mark.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I explained to JemJem Reps I was not aware of this being a Market place order as I DIDN'T ORDER THE PHONE AND THIS WAS FRAUD!!!. I have made several calls to JemJem trying to get help. JemJem has the ability to sell this phone I do not. As a consumer I would think a business like JemJem would offer customer Service and resolve this issue. I am the victim and JemJem is hiding behind the process of a 30 day return policy. This isn't fair and should fix the issue. I have not asked for anything special just simple return the phone that I never purchased and close the issue. I have provided JemJem with copies of the charges, the fraudulent address to show when the issue started. Still JemJem will not fix the problem. I have begged for help I am the person caught in the middle. Bestbuy, BestBuy credit and JemJem just seem to be saying its each others issue. Pointing me back to one department versus another. I would appreciate this to be fixed and help in doing so. I just want to move forward from this very bad experience of Identity theft and fraud.]

Regards,

Business

Response:

To whom it may concern,As stated before we provide the JemJem box and slip saying it is sold and shipped by JemJem so the customer was aware this was not from Best Buy. This package was delivered in November 2015, the customer did not intend to contact us until February 17, 2016. After 30 days we cannot take the item back because it is out of the return period. We do not show any change of address or anything, Best Buy processes the orders and we receive them.At this time, we cannot refund the customer.

Review: I purchased an Idolian tablet from Buy.com. I also purchased an extended 3 year warranty for my tablet. After 5 months of use, the tablet charging port went bad. I emailed their support center and they got back with me, stating that the charging port problem was a known issue and it would be an easy fix, just send the tablet "in the original packaging" to them for repairs, they'll fix it and send it right back to me. It took 3 months for them to get my tablet back to me, but it wasn't even the same tablet I sent them, more on that later. In the meantime, while they had my tablet, they kept giving me the run around, saying they were waiting for parts from China, but always stating that "don't" worry, next week we'll ship it out to you." So, finally after 3 months, I did receive "a" tablet, though it was not the same tablet I sent to them. It was someone else's tablet, I know because it has a different screen protector on it than I had. Also, I sent my tablet back to them in the original packaging as requested by Idolian support center, when I received this tablet back, it was merely wrapped in bubble wrap, with a charger. No original packaging, no user manual, nothing! In the 3 months I was waiting, I repeatedly asked for a refund as it was taking far too long for a "simple repair" as stated by them. Now that I have received an inferior product back from them, I again asked them for a refund. Communication has all but stopped from them except for their automated emails stating they have received my request and it will be handled within 24 hours, which doesn't happen. This is unacceptable business practice! I just want my money back as I feel their company does not care about their customers or their products.Desired Settlement: I just want my money back. Their poor product quality and terrible customer service has left me with zero respect or faith in this company!

Business

Response:

I have attached the email communications with the customer.

We have repaired the tablet as requested in warranty period. Send the product back customer wants to get refund because we didn't send the Box with the tablet. We are more than willing to send the box. Per our return policy and warranty policy, refunding the customer is not possible.

Review: I purchased an Iphone-4 from Best Buy website on Nov. 30th. I received the phone on Dec.8th. I purchased an "unlocked" phone for my wife. The phone will not work because she has an AT&T phone. Her sim card can't go into the phone I purchased. Apparently this Iphone was a Verizon unit. When I ordered the phone, there was no question concerning carriers. I called Best Buy cust serv. They directed me to go into a store and assured me that I would get help. At the store I received no help. I was told to contact Idolian. Best Buy considers them a "marketplace vendor". Apparently this means that Idolian can be on their official website. But if you have any problems, they are officially not Best Buy's concern. I called Best Buy cust serv again from the store. They gave me Idolian cust serv # and email info.I called Idolian no less than 15 times. There were no answers. I got a recorded message saying to leave a message and they would call me back within 24hrs. But this was not possible because the mailbox was full and not able to take anymore messages. So I emailed Idolian and Best Buy and replied to the only email I rec'd from my transaction. I sent 3 emails asking for help and explaining this dilema. Nothing has been done on their end so far.I want an AT&T 32g Iphone-4. Or I want my $239 refunded. I'm not asking for anything more or less than what I orderedDesired Settlement: Money put back on my credit card. Or replace phone with Iphone 4/32g AT&T unit.

Business

Response:

Dear Revdex.com/Customer

Review: order number [redacted]

I ordered an iphone from [redacted] not knowing their horrible return policies. it came from a third party. did not work. turned off right after I loaded my info. never turned back on again. I took it into best buy that week twice...the first time they couldn't find the order (as it was also hard for me to find hte info about my order and it's not there on [redacted]...) so I had to go into [redacted] again. after a while they found the order and said oh too bad. you need to return it to jemjem. I emailed jemjem and they said oh too bad it's been over 30 days. even tho I took it into [redacted] twice within the 30 days. and it was so hard to figure out who to contact. I can't even find the full price I paid. which was around 300-350 I think. they need to refund my money. I had to order another phone from [redacted] which is great. I never used this phone. and I will never buy from [redacted] again! and jemjem seem like crooks. please help me get my refund!Desired Settlement: they need to take this broken phone back and give me my money back!

Business

Response:

To whom it may concern,

Review: I purchased an Apple Mac Book from Mr. [redacted] at Idolian. I did not like it. I chose to return it. The laptop was in excellent condition. Mr. [redacted] after receiving the laptop asked why the return and I told him I didn't like it I prefer windows. After this he decided to send me pictures of a "Damaged" laptop. Never informing me it was damaged to begin with.Mr. [redacted] fixes and rebuilds laptops for a living. After research it has come to my attention that I am not the first person that he has scammed using this same excuse. I have filed and IC3 complaint with the FBI against Mr. [redacted].Desired Settlement: I would like a refund if $384

Business

Response:

To whom it may concern,

There are a lot of e-mail correspondence between Mr. [redacted] and myself.

Here are the basics to the problem:

1. We received his laptop he sent for return in terrible condition. (See pictures attached)

2. When asked about why he wanted to return the item he stated "I did not like it. I prefer to use windows model."

3. When showed the pictures of how we received the laptop he stated he had witness' that the laptop was in good condition leaving his possession.

4. Therefore I advised him we were to send the laptop back and he must file a claim with USPS because we cannot accept items in such condition.

5. Threats of jail, prison, fraud, and complaints started to come in as he states I am "trying to pull a fast one".

The bottom line is that we cannot accept a return of an item that is not in the condition that it was sent out.

He said he has pictures of so called laptop pre-shipment and we took our pictures of the laptops as soon as it was received.

Any other questions/concerns or need of e-mail correspondence please notify and I will gladly submit what I have.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Mr.[redacted] received the package early in the morning. He did not email me until after 4:pm eastern time. When he emailed me the first time, his question simply was "What is your reason for the return?" After I expressed that I didnt not like it is when he decided to email me back and say it was damaged.

After reviewing the Revdex.com history on this company and seeing that he has done this to other customers as well at least 6 since December, I came to realize this man is running a scam.

I filed a complaint with the CEO of Best Buy as well as the FBI's IC3 department for Fraud. I also contacted Newport Beaches authorities reporting him.

I am a decorated officer of 17 years. I'd be a fool to lie in regards to this situation.

Attached are my photos of the laptop which is in tact.

Only a fool would purchase a laptop, damage it, then return it asking for a refund knowing that it is damaged. This guy needs to come up with better stories. What occurred here is that Mr. [redacted] was unhappy with the fact that I was not happy and disliked the item. Therefore either;

1. Damaged the laptop himself then took photos as Mr. [redacted] is an IT tech

2. Took photos of an already damaged product which he will need to provide the serial number for.

Mr. [redacted] has done this numerous times. If this problem is not resolved, My wife an I will make it our priority to continue to pursue shutting down his business. My wife is a Paralegal attorney. We will get in contact with all other complainant's, we will build suit against Idolian with these complainants, and we will also involve my Sister in Law, who is the editor for NYC's very PIX 11 news so that she may expose this crook.

Mr. [redacted] should be very careful who he tries to double cross and steal from.

Regards,

Business

Response:

To whom it may concern,

The time in which I sent the e-mail to Mr. [redacted] is irrelevant. We receive packages in the morning and they must be processed and opened. His package didn't make it to my attention until later that afternoon when I sent the e-mail. The reason why I asked about why he wanted to return the package without stating the damage was to see if in fact he had received it damaged or it was damaged in transit. We have a 30-day return policy, regardless of the reason (Even if it arrives damaged) we will return it for a refund. When Mr. [redacted] stated the only reasons for return was he didn't like it and preferred windows that is when I asked about the damages. To this he responded with accusations of fraud and theft. I have already shown proof that the laptop he sent was the same laptop received damaged. I am in no way implying it was Mr. [redacted] that received the laptop, damaged it, then tried to return it, but we cannot return an item with that damage that was not sent out in that condition. I only followed procedure that any business would follow if an item is damaged in transit and that is to file a claim with said agency.

In response to his accusations:

1. I took the photos of the item directly out of the box with just as many witnesses as he claims to see him pack an undamaged item.

2. I took photos before sending the laptop back of the same damaged laptop with the serial number ([redacted]) as the one provided during the return. (see attached photos)

I am a customer service rep for my company and I am just following procedure.

If we didn't send out the package damaged, and he has proof that it wasn't shipped out damaged.

Just as he claimed "why would I buy an item, damage it, and return it" Why would I break a perfectly good computer if all that was wrong with it was he didnt like it?

I could easily resell the item to someone who actually wants it. Using his own logic against him.

Then that leaves the USPS and him filing a claim against them for damage which is work he just did not want to do.

Review: I ordered a tablet case from this company. The first case I received was the wrong size even though I gave all the correct information. I called Idolian customer service and they sent a new one. This one was the exact fit for my tablet the only problem was the snap broke on it. So I called idolian again and they sent a return number so I could send both cases back. This happened on February 24 and I still haven't received any tablet case. I called customer service several times to try to get information on when I should receive it. Customer service tells me....I will call you back in an hour with that information. They have also said...I have your email and I will send you a tracking number for this item in 10 minutes. In both cases they never responded with any information and I am still without a tablet case. I have paid for this item and have nothing to show for it. Please help it would be greatly appreciated!!! Thank you!!Desired Settlement: I would either like my tablet case or money back.

Business

Response:

To whom it may concern,We sent out a replacement with tracking number :[redacted]Received on 3/13/14.Issue is resolved on our end.

Review: It's taken almost a month to receive a refund.Package keeps leaving their facility and going back to it's prof all vendor & still have not received a refund. Refuses to give name of the customer service representatives customers are speaking to, also refuses to let customers speak to supervisors or a higher authority to receive some satisfaction or clarity about the problem.Desired Settlement: Receive full refund for product that was purchased.

Business

Response:

To whom it may concern,

Ambere knox received package in houston tx

Tracking number: [redacted]

When Ambere tried to return the package she sent this package not to our return facility but to the vendor in Atlanta, GA.

Tracking number: [redacted]

She called requesting a status update on her refund multiple times and her package has been basically lost in limbo with USPS.

We can not issue a refund without receiving the product in question first.

We are not sure what more we can do as we issued an RMA and return address to send item.

Review: On August 15, 2015 ,my daughter purchased a computer through [redacted] Marketplace for a refurbished computer from Jem Jem. We were told that the computer would be delivered on August 21st. Then we received another email that it was August 20th. When the computer did not arrive I called [redacted] and Jem Jem on August 24th, even wrote an email to Jem Jem, never had a response, that the computer never came. Jem Jem had me on hold and never came back on the line, and [redacted] told me that they would contact Jem Jem. I received mutiple emails from [redacted] apologizing and reiterating that the computer was being tracked down. On August 25th, I called [redacted] to cancel and they told me that it would be taken care of. On August 26th I received another email that it would be delivered that day. The computer never came. Finally after mutiple emails back and forth to [redacted] and telephone calls the computer came on September 1st at 08:30 at night. I refused the computer and it was to be returned. On September 8th I received an email that my refund would be made. To date, it is now September 18th, this has not happened. I have accureded finance charge on a item that I never actually took possession of. I called [redacted] yesterday and the coporate office today to please resolved this issue and I get the some story. Until Jem Jem puts through the reund [redacted] cannot credit my credit card. This has been the worse experience ever from both [redacted] and Jem Jem.Desired Settlement: Refund to my credit card and interest taken off my account.

Business

Response:

To whom it may concern,The first contact in regards to Ms. [redacted], was made from [redacted] on August 24, 2015. As I checked our records we responded giving them the ETA that was 8-26-15. We expedited this order for the customer for the inconvenience. We are only a third party market seller from [redacted] so we have no control over how fast they deliver the message to the customer. We have no records of the customer ever emailing us either. As the customer refused the packaged it take us longer to process the refund due to a high volume of orders and our shipping department revising every single once. But the customer was processed a full refund and notified.

Review: I purchased a MacBook pro online w/ my sears credit card through market place to the company jem jem and received on May 14 2015. jem jem sent us the computer with a letter from jem jem company thanking us for our purchase and their telephone number incase of processing problems. Computer now does not have working screen and under jem jem policy it has a 90 day repair policy. I typed with an [redacted] on live chat thru jem jem and she said it is not covered. that sears is responsible. checked with sears and their policy is if a merchant sells their product thru marketplace consumer is to go by that companies policy. [redacted] says its sears policy even tho its not their product. I then called JemJem direct and spoke with [redacted] and a [redacted] who refused to listen to sears policy I was explaining to them and both disconnected my call multiple times. I am asking to return computer and full refund for the stress of dealing with rude company support and having to make multiple phone calls to be hung up on. im pasting a copy of sears/kmart policy for merchants who sell thru market place on sears/kmart site:Marketplace:Marketplace Items

Sears.com and Kmart.com both partner with marketplace merchants who sell items on our website. If your order contains an item that is NOT sold by Sears or Kmart, this item cannot be returned or exchanged at your local Sears or Kmart store. Your merchant’s profile, which contains their specific return policy, is available via the product page.

Return policies may vary for products sold and fulfilled by third-party merchants other than Sears and Kmart. See individual merchant profile, accessible from product detail pages, for applicable merchant return policies. All returns of products sold and fulfilled by a third-party merchant, including damaged and incorrect products, must be returned directly to such third-party merchant. Please note that both Sears and Kmart do not support returns for international orders sold or fulfilled by a third-party merchant at this time. All international sales of products sold or fulfilled by these third-party merchants are final.Desired Settlement: I am asking to return computer and full refund because I do not trust this company for the way they handled this situation and treated me on phone. This company and employees cannot be trusted and does not legally honor their 90 day repair policy

Business

Response:

To whom it may concern,We are a third market place seller through Sears. When it comes to another market place we only have a 30 day warranty. From jemjem.com we provide a 90 day warranty. With that being said the customer purchase this through Sears so they are out of the warranty period.

Review: Idolian, sold me a counterfeit/fake cell phone case for $63.35. When I purchased the case I was under the impression that it was a LifeProof Case for iPhone 4/4S. I purchased the case via the Internet through [redacted]' website. Before I knew that it was a counterfit/fake I was trying to get a refund because I broke the case one day after I got it (it fell in my back yard and cracked the case and my cell phone). Idolian said that since I broke it they coudn not give me a refund. I contacted the Manufacture and they send me an email stating that the cover was: "counterfeit or fake case. Genuine LifeProof cases have two serial numbers inside that are unique to that case only. Our serial numbers are never repeated. We have received quite a few inquiries from customers with these exact serial numbers, which verifies that this case is a counterfeit. Due to this ill-fated situation, we are unable to offer any warranty assistance. Without a genuine LifeProof case, there is no genuine LifeProof warranty. I apologize that you are experiencing this situation, but I would still like to assist you!" I have emailed and called Idolian requestign a full refund and have not heard back from them. The order number is [redacted]. Revdex.com Serving Chicago and Northern Illinois cound not help me with this issue and they refered me to Revdex.com of San Diego.Desired Settlement: I want a full refund for $63.35 and I think that IDolian shoudl contact all the cleints that it sold this cell phone cover to and informe them that they might of been sold a fake/ counterfit product.

Business

Response:

We were able to locate the order and the product customer order says GENERIC brand for Lifeproof case. However, we were able to get the full refund issued for this purchase since the case was supposed to be strong case like lifeproof case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. My credit company is conducting an investigation and if they agree with me they will give me full credit. Again I have not heard from idolia so I am not satisfied until my credit company concludes their investigation and I get full credit. Sorry that I do not trust idolian but I emailed them and called them at least 10 times and have not heard back from them. I will share Revdex.com info with credit company. Thanks for all your help - [redacted]

Idolian has not informed me of this full refund. They have never reasponded to my calls or emails.

Regards,

Review: We ordered a phone on 9/30/15 with an expected delivery date of 10/6/15. As of 9/12 we did not receive the phone and called to check on the status of the order since we had received an order number, shipping number and UPSP tracking number. Customer service told me she was unsure what happened to the order, and when I asked her to be sure it was in stock and able to ship she advised me that it was- she promised to get an answer before end of business that day and email me. When I received nothing on 9/13, I called back- at which time she told me that they did not have stock and would cancel my order. I told her this was not acceptable to me- I asked when it would be in stock and if there was a comparable item in stock they could ship (she did not bother to look). She told me she would check on the order and promised to email before end of business on 10/13. On 10/14 I still did not receive any update on the order. When I called for a 3rd time and asked to speak with a manager I was told they were on phone with a customer, I said I would wait but that did not work. I again explained the issue- I told them they should honor the order and fill with a comparable in stock item or backorder, regardless I should have been notified and not have to call 3 days in a row when I was promised a response by the company. Only when I threatened to report them to the Revdex.com did they even seem remotely interested in helping to resolve this issue. I believe they tried to do a bait and switch tactic with my order that I did not fall for. I am thoroughly disgusted that a company has be contacted by a customer for the status of an order, and then again 2 times because they did not do what they promised to do. I have not heard back from the manager as I was promised I would and have also read several complaints in the past few days regarding this company. I beg you to please help rectify this issue as this is a disgusting way of doing business, and should not be tolerated.Desired Settlement: I want the item that I order, or an in-stock comparable item delivered in a timely fashion. I clearly placed an order for an item I wanted and would like it delivered.

Business

Response:

To whom it may concern,I highly apologize for the inconvenience with this order and the customer's experience with us. As I took a look at this order I do show a cancellation and a refund. There could have been a glitch in the system that prevented the refund to be processed right away, but it is set now. We test our items out before sending them out to avoid future inconveniences, and none of the item had met our expectations.

Review: July 19th 2019 I purchased a refurbished phone from the [redacted] Market place/jemjem.com. When I got the phone it charged once and would not charge again., So I contacted them through the [redacted] marketplace website and it took several emails back and forth before they sent me another phone. I had to pay to return it because the email from usps that they said I would get never came. My envelope from him for the 2nd phone shows he shipped it Sept. 3, 2015. That phone doesn't work either. I tried twice to email him and I keep getting an email saying I have reached my 10 email limit on that item. No I haven't. this is a replacement item. I want a refund and said I would pay again to return the phone, but I want a refund. I had to call customer service [redacted] at [redacted] marketplace to see if they could reach him. Now I get an email from customer service saying that item is more than 30 days old and not eligeable for a refund or a return.Desired Settlement: I want him to take this phone back and give me a full refund.

Business

Response:

To whom it may concern,In apology to the customer below we do apologize for the inconvenience with their item but we do carry a 30 day warranty period. As his son returned the item in September 3 that is out of the warranty period, but received the item here and still processed the RMA. We cannot do any refunds at this point which is the reason we processed the exchange with a replacement item.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

July 19th first phone was ordered.July 30th received phone

Review: Purchased an IPad Air from this company for $269'on August 5th. Their website processed my order and charged my credit card however the IPad Air never arrived. now the company says they can't find my order. I followed up with them by sending them a copy of their order confirmation email, confirming my order. Further, I checked with my charge acct to confirm they charged my acct for the purchase ... They did. Now they won't respond to my emails, haven't sent the product, nor have they issued a refund ... In other words, they TOOK my money!Desired Settlement: Ship the IPAD AIR I purchased

Business

Response:

Dear Customer,Thank you so much for your inquiry! Your request ([redacted]) has been received and is being reviewed by our support staff.[redacted]For expedited RMA requests please visit our support center at http://support.jemjem.com/hc/en-us/requests/new?ticket_form_id=51660 and fill out an RMA request and your request will be replied to within 24 hours[redacted]Our Customer Service Hours - Monday through Friday,JemJem 9AM to 4PM PST,**Have you included your Order ID & Which marketplace you had bought the item on your email? If not, please simply reply to this email with that info.**We will require a SERIAL NUMBER of the device for all electronics if you need to return / exchange, please send it to us by replying to this email.If you have additional comments or concerns, simply reply to this email and your ticket will get automatically updated!Please do not create another email when you have additional questions for the same order as it may cause a delay in response to your issue.HELPFUL HINTS:Please get RMA before shipping any products back since it will cause delays and return processing address might be different than where products were shipped to you from.If you are inquiring about the returned item, please allow us to process your return in 5-7 business days(normally in 2-3 days during non holiday season) from the time we have received the products and returns will be processed in the order they are received.All refunds take about 3-5 business days from the time we issue refund, refund time varies on financial institution.Macbook Password locked? Simply hit ENTER/Return key when asked for password for your refurbished laptops. It's likely no/blank password.Not sure what to do with your old phone or tablet? Visit www.ePelican.com today to trade in your device for cash!

STAY AWAY FROM THIS COMPANY!! I BOUGHT A REFURBISHED GEEK SQUAD CERTIFIED IPOD TH GENERATION FOR MY DAUGHTER FOR HER BIRTHDAY WHICH WAS ON OCTOBER 20. I PURCHASED THIS IPOD AND RECIEVED IT ON 9/08/2015. SHE OPENED IT ON OCTOBER 20,2015 AND IT WAS STUCK ON HEADPHONE MODE FROM THE START!!! NO SOUNDS, NO NOTIFICATIONS. JUST STUCK ON HEAD PHONE MODE WITH OPUT EVER USING HEADPHONES!! I PURPOSELY BOUGHT A GEEK SQUAD CERTIFIED PRODUCT SO THAT I WOULDNT HAVE A PROBLEM AND HERE I AM WITH A PROBLEM. MY DAUGHTER WAS SO UPSET AFTER FINALLY GETTING AN IPOD AND NOW ITS NOT WORKING PROPERLY!! I WENT TO BEST BUY THE NEXT DAY AND THEY TRIED TO FIX IT AND COULDNT. WAS TOLD TO GO TO JEM JEM. I SPENT THE NEXT 2 DAYS CALLING A LEAVING MESSAGES FOR THE SUPERVISOR WHO NEVER BOTHERERD TO CALL ME BAK. TODAY WAS THE THIRD DAY OF CALLING AND SHE FINALLY CAME TO THE PHONE. SIMIRY TOLD ME THERE WAS NOTHING SHE COULD DO AND I WAS OUT OF THE $205.30!! THE PRODUCT IS LESS THAN 45 DAYS OLD AND WAS ONLY OPENED ON OCTOBER 20TH ..DAYS AGO FOR THE FIRST TIME. I EXPLAINED IT WAS A GIFT AND MY DAUGHTER WAS THE ONE TO OPEN IT. IT DIDNT MATTER, JEMJEM DOESNT CARE THAT THEY ARE SELLING DEFECTIVE ITEMS AND WOULNT GIVE ME MY MONEY BACK OR AN EXCHANGE. THEY HAVE A 30 DAY POLICY AND THAT GOES FOR DEFECTIVE PRODUCTS AS WELL. I TOLD THEM I WASNT GOING TO BE THE ONE TO OPEN THE IPOD AND SET IT UP BECAUSE IT WAS A GIFT!!!!!! I LEFT IT IN THE ORIGINAL PACKING, TOOK A PEEK AND WRAPPED IT UP FOR MY DAUGHTER.. SIMIRY/ JEMJEM BASICALY SAID TOO BAD , NOTHING THEY CAN DO ABOUT BEING DISHONEST AND SELLING PRODUCTS THAT DONT WORK AND TO ENJOY MY DAY!!!! I WILL BE FILING A COMPLAINT WITH THE Revdex.com!! IN THE MEAN TIME STAY AWAY FROM THIS COMPANY AND ITS DEFECTIVE PRODUCTS. THEY ARE A DISHONEST COMPANY AND STEAL YOUR MONEY !!!!

Review: I ordered a tablet from this company for a Christmas gift. I received the tablet and the charger cord was broke. I sent it back to them and they sent it back to me and it was used. I knew it was used because they didn't erase the last person's information off of it. It didn't come in a box. The memory was all used up. I called them and they told me to send it back. I sent that tablet back and they sent me back the same tablet. I called and they told me it was a mistake and to send it back. They told me they would send the original one. Three weeks later, they sent me another tablet without a box, no charger cord or instructions. I did everything they asked me to do but they didn't fulfill their promise. On Feb 2, I received the charging cord. I tried to charge it and it won't hold and the memory was full. They told me to purchase a SD card and I went and bought one. I went online to find some instructions. I have dealt with companies with three different names but they are apparently the same company. They told me different ways to make it charge. I have received 4 tablets from them.Desired Settlement: I would like a refund or a brand new tablet.

Business

Response:

Dear Revdex.com.Thank you for contacting Customer [redacted]. We have been working with Ms. [redacted] since 10/10/2014, when she purchased her IdolPad9 tablet from us on the Sears.com website. All of our brand new Idolian tablets come with a 1 year manufactures warranty. Because we no longer manufactures these Idolian tablets, we are only able to exchange the tablets for "refurbished" ones.

Review: This company sells refurbished apple equipment. We bought two mini ipads on 03/30/2015, one of which has given us trouble right from the beginning. The ipads were kept in survivor cases and gently used. The one mini ipad simply shut off in the middle of using it and is completely dead. They indicate there is a 30 return/exchange policy and there is nothing they can do for us. We didn't even begin using the product until after the 30 day time period. They told us that it's like buying a used car... it's our problem. We've bought from other companies before and never been treated so rudely. They sold us a defunct product and are keeping our $200 without even a concession! There are lemon laws for used cars and there should be for used technology. Selling me a defunct ipad that was obviously not refurbished properly and then keeping 100% of my money and offering me no concession is fraud/theft!Desired Settlement: We tried to be understanding and work with them to get at least a partial refund, credit toward a new product or send the item to them to be fixed. Frankly, I think they owe us a new ipad but any type of reasonable concession would be acceptable.

Business

Response:

To whom it may concern,As the customer stated they had problems with the ipad from the beginning, they could have very well requested an RMA for an exchange or a refund. They even stated they did not use the product until the 30th day. Our policy is 30 days for a refund and 45 days for an exchange. They contacted us over 60 days passed their order date. The customer's negligence of the policy and their lack of urgency to use their product does not constitute us to change policies or make exceptions. Also, a 20 dollar discount was offered towards the purchase of another iPad mini of the same model but was denied.