JemJem.com

Hello,The customer's order number does indicate that we provided them with a RMA, which is the authorization number that allows them to return it back to usIn this RMA we included a UPS return label because it was a defective item within the day return periodWhen we track
UPS *** tracking, which is the label we provided them, it does not show any movement.We cannot proceed with a repair, or exchange because we did not receive the package

To whom it may concern,As I took a look at the order number we provided the customer the RMA for them to return the productWe do not have any proof that we received the package here at our facilityOur records do not indicate that we received itSince the customer cannot provide evidence
that they sent back the item we cannot process a refund/exchange

To whom it may concern,
Upon looking at this order number I show that the customer was provided a return label with a RMA, (return merchandise authorization)Due to holiday season it is taking us 5-or more business days for the orders to completedHowever, this customer requested an exchange for their order that was sent out two days ago

OMG I hate this company!!!!! Do not buy there products! I bought a MacBook Pro less than a year ago and it's already brokeI seriously never use it ! I took it to a repair shop and it's the logic boardOf coarse I tried to contact jemjem to see if they offer any free repairs and there is NO WAY to contact them!!! They say you can email themDid that and after a week went by with no response from them I tried the live chatYup , still waiting on that I found a phone number only for it to automatically hang up on me Jemjem does not care about customer service and sells worthless products ! How are they still in business ?

To whom it may concern,When this response was sent to us it was the morning of 4/3/@6am.The package was delivered on 4/3/at 11am.Therefore I assume that the customer received their package.Hopefully this is resolved and we apologize for the inconvenience and appreciate the patience of the customer and Revdex.com

Hello!
When a customer makes a purchase from our website they are aware of our day return periodIt is stated before they make the purchaseThis order was placed in November 30, and was received December 3, This order exceeds the days by a maximum periodWe offer extended warranties that go as low as dollars which the customer refused to purchaseAt this time we cannot replace, or refund the customer

I bought my used iPhone at jemjem for my son and the phone wasn't working after weeks When I contacted jemjem, customer service was prompt to send prepaid label to send the phone back and get me the replacement few days after they got the phone back using priority mail Overall service was pretty good We will use them again for used apple products

To whom it may concern, For this order we have contacted *** and the customer has been successfully refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Warranty or no warranty. They sold a stolen device. I believe selling stolen goods is a violation of the law and they should be charged for selling stolen goods

To whom it may concern,As the customer stated they had problems with the ipad from the beginning, they could have very well requested an RMA for an exchange or a refundThey even stated they did not use the product until the 30th dayOur policy is days for a refund and days for an exchange
They contacted us over days passed their order dateThe customer's negligence of the policy and their lack of urgency to use their product does not constitute us to change policies or make exceptionsAlso, a dollar discount was offered towards the purchase of another iPad mini of the same model but was denied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did get a replacement, but it took way to long for a response, then I ask for a refund someone said send the phone back and I got a replacement, so I set up another return and now waiting for my refund
Regards,
***-*** ***

To whom it may concern, Customer purchased the device last 11/30/and was shipped with tracking number ***For all of our orders we only provide our customers with a day return periodWithin the day return period if the phone malfunctions the customer may either
return the item for a refund or process an exchangeCustomer contacted us Jun 03:pm which was already months after they received the device, stating that they cannot activated the device because it was reported stolen, and on Jun 11:am we have responded telling the customer that we are sorry but its been months therefore we cannot process a refund or replacement

Hello, We are sorry we are unhappy with your purchaseYou ordered a GSM unlocked device and it will not work on Verizon's CDMA networkWe have supplied you an RMA so you may return your device for a full refundOur apologies for the inconvenience that this may have caused you

To whom it may concern,We are a third market place seller through SearsWhen it comes to another market place we only have a day warrantyFrom jemjem.com we provide a day warrantyWith that being said the customer purchase this through Sears so they are out of the warranty period

To whom it may concern,We sent out a replacement with tracking number :***Received on 3/13/14.Issue is resolved on our end

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I sent it via ups on sept 23, It was received in your office and signed for on September 29, When does the day rule expire for you I contacted a full week on 10-6-after your company received it via ups to follow up To be told you hadn't received then through today you were still waiting on an update from shippingAfter I gave my tracking info to your coSo please tell me when the 2-day appropriate response time expires I understand your day return policy but the first days were lost after delivery took a week and a half for ups to deliver to my home So Jemjem nothing has been timely to date I am still without a computer and no eta of when a new item will be received at my home

Hello there, I have reviewed all of our e-mails corresponding to your order, however, there is no indication of tracking showing we received itMay I please have the tracking you were provided with to send us back the item? The UPS label that we provided you with does does show any movement. Return Shipping label generated with Tracking# ***The last e-mail that I show on file is how to remove the Apple ID password from the iPad

Hello Revdex.com, Thank you for contacting Customer Support at JemJem.com!
We have received a request for an RMA (Return Authorization Number) from this customer, Ms*** *** (
***) on 1/20/and sent an email with return instructions for the return that same dayCustomer shipped the iPad mini back to us (using the UPS return label we provided) on 1/22/and we received the iPad here on 1/28/at 11:23am PST.
We processed a full refund for Ms*** *** in the amount of $on 1/29/2015.
I have attached a copy of the email we sent the customer with the RMA information, the UPS return label, and also a copy of the refund we processed.
Please let me know if you need any additional informationThank you!
Best Regards,
JemJem.com
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We are open Monday through Friday from 9am to 5pm PST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did get a replacement, but it took way to long for a response, then I ask for a refund someone said send the phone back and I got a replacement, so I set up another return and now waiting for my refund
Regards,
***-*** ***

To whom it may concern,
This customer was provided with a full refund and the funds have been added back into their account The listing we included was a seller refurbished Apple iPhone
White Factory GSM Unlocked 32GBWe do not provide any original accessories and we notify the customer in regards to it as wellTherefore, we were able to refund him