JemJem.com

To whom it may concern,It is stated on our website that we provide 30 days for all returns for refunds. We provide this customer with a 90 day warranty for repairs and exchanges, and that RMA she received is for a repair/exchange. So the help that the customer has received is accurate and on time....

We received their item recently at our facility and it is also sated that it takes 2-5 business days for us to process and revise our RMA's. So in regards to being on time with this RMA we are up to date.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[They are not telling the truth we could not download anything to this iPod as the password was required due to the security installed by the Anne Andundrel School Dept.]
Regards,
[redacted]

To whom it may concern,
 
Upon looking at this customer order number, we do show that nothing was sent out. We have checked through our records and the refund has been adjusted for the customer.
javascript:void(0)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10820863, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I explained to JemJem Reps I was not aware of this being a Market place order as I DIDN'T ORDER THE PHONE AND THIS WAS FRAUD!!!. I have made several calls to JemJem trying to get help. JemJem has the ability to sell this phone I do not. As a consumer I would think a business like JemJem would offer customer Service and resolve this issue. I am the victim and JemJem is hiding behind the process of a 30 day return policy. This isn't fair and should fix the issue. I have not asked for anything special just simple return the phone that I never purchased and close the issue. I have provided JemJem with copies of the charges, the fraudulent address to show when the issue started. Still JemJem will not fix the problem. I have begged for help I am the person caught in the middle. Bestbuy, BestBuy credit and JemJem just seem to be saying its each others issue. Pointing me back to one department versus another. I would appreciate this to be fixed and help in doing so. I just want to move forward from this very bad experience of Identity theft and fraud.]
Regards,
[redacted]

To whom it may concern,I highly apologize for the inconvenience with this order and the customer's experience with us. As I took a look at this order I do show a cancellation and a refund. There could have been a glitch in the system that prevented the refund to be processed right away, but it is...

set now. We test our items out before sending them out to avoid future inconveniences, and none of the item had met our expectations.

To whom it may concern,The first contact in regards to Ms. [redacted], was made from [redacted] on August 24, 2015. As I checked our records we responded giving them the ETA that was 8-26-15. We expedited this order for the customer for the inconvenience. We are only a third party market seller...

from [redacted] so we have no control over how fast they deliver the message to the customer. We have no records of the customer ever emailing us either. As the customer refused the packaged it take us longer to process the refund due to a high volume of orders and our shipping department revising every single once. But the customer was processed a full refund and notified.

To whom it may concern,We provided the customer with the RMA for him to use and place a new order. We not only provided the RMA but we changed the items as he originally requested. We have never denied any type of help. If he is not understanding our emails we will be happy to resend...

them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I accept the return, which was not processed on 7/28 when I was told it was being processed by April and Simiry. It was in fact processed 8/4 when I called to inquire about my refund. What I do not accept is how the business is denying my complaint. In the response, Jemjem says it takes 24-72 hrs to send to the technician for inspection. They had the iPad a full week before I heard anything and that was because I contacted them. I also returned the iPad to them because the screen was unresponsive to touch; it took several attempts to enter a password before it would recognize you were attempting to. I mentioned the bottom corner dent to verify it would not affect the warranty I purchased. I understand it is refurbished and purchased the iPad for my children with intentions to put in in a case anyways. That point is not relevant. I returned it because it was defective not because of cosmetic reasons. 
I also would like to question why they said the return process could take up to 10 days when I was assured yesterday on the phone that funds would be back to my card in 24 hrs and their email said 48-72 hrs. That's three different responses. 
Regards,
[redacted]

To whom it may concern, Upon looking at this customer order number, we do show that nothing was sent out. We have checked through our records and the refund has been adjusted for the customer. javascript:void(0)

The customer called and we tried to explain the situation. We do not capture funds or process payment as that is all done through [redacted]. [redacted] gave them the estimated delivery time, as the 12th was a Saturday and we are not open on weekends. Are hours are Monday to Friday from 9am-3pm PST. We...

did however send notice that their item was being shipped as tracking was being generated on the 15th during our normal business hours. The item was defective upon inspection before shipping and we immediately canceled and refunded the item as we were out of stock. Tracking was generated on 8/15 at 12:17 pm (est) and we canceled and issued the refund at 12:39pm (est) that same day. Since the item was canceled and refunded we couldn't offer to send any other kind of device as [redacted] policy states we can ship the exact make and model of the device ordered. We did ask the customer to place another order on [redacted].com since we were unable to fulfill their order. I am attaching an image of the customers order on our end to verify the times.

To whom it may concern,
 
Upon taking a further look into this customers order number we have provided them with the return merchandise authorization number along with a return label. We did let the customer know that they are not able to contact us by our own e-mail or phone...

number because groupon does not allow their customers to have conversations with us unless it is all recorded through their website. This is the reason we told the customer we can only respond to their ticket. However, we have a high volume of orders which prevents us from responding to them every minute. When we check the tracking number of the return label we provided them, they have not yet returned their package.

Bought a defective Ipad from Best Buy. It turned out to be from Jem Jem. When we sent it back, they lost it. We are out the $300.00 because Jem Jem is just a crappy company and Best Buy is unwilling to take any responsibility because it's a "third party vendor". We ordered this product from the Best Buy website where there was no mention of Jem Jem. As far as I'm concerned, it is Best Buy that deserves the bad review.

To whom it may concern, Upon looking at this customers order number the package was shipped out. Since the package was shipped out to the address he provided when he made the purchase we were not aware that it was lost in transit. The customer did not contact us until recently, and we opened up...

a case with USPS. The customer has no fault for USPS mistake in delivery, so the customer will be refunded.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] As of today I have not been refunded any money at all from this company. What type of company doesn't return money but they tell stories as if they have refunded my money. I have confirmation they got their package back Aug 1 and as of today Aug 16, I HAVE NOT BEEN REFUNDED ANY MONEY

To whom it may concern,In reference the the order of [redacted], I cannot locate her order under that name. However, for our Macbooks we do take longer to process just because it is an item that needs to be taken with care. but if they do not receive any feedback by the end of this week we can expedite their shipping that same day.

To whom it may concern,
In regards to the order number above the customer did return the package back to us and was received on 8-4-16. Due to our high volume of orders we have had delays on our RMA's, however this order has been successfully refunded.

To whom it may concern,In apology to the customer below we do apologize for the inconvenience with their item but we do carry a 30 day warranty period. As his son returned the item in September 3 that is out of the warranty period, but received the item here and still processed the RMA. We cannot do...

any refunds at this point which is the reason we processed the exchange with a replacement item.

Review: My daughter got a tablet for her birthday over a year ago. The tablet worked for just a few months before she started having problems with it. We contacted the company and followed their instructions to the letter, and sent it back to get it fixed (in its original packaging), including the cost of shipping. We got one back, that worked for another eight months, before she started having more problems with it. She took it took her tech guy at school, (who also said it was a piece of junk) who contacted Idolian, himself, for help to try and get it fixed, and Idolian sent him useless information, including trying the "reset" button, that no longer worked. My daughter contacted the company again, with the complaint a few days later, but this time, they said the warranty had run out and we were out of luck. For the price we paid for the tablet, it should still be working without any problems. The tablet is a piece of junk and we want a full refund.Desired Settlement: We want a full refund.

Business

Response:

We are not able to locate the order under that name or email address [redacted]@hotmail.com. We will need order ID and where customer had purchase the item from in order to look up the order. Have traced back email search for more than a year and not able to locate under those info. If the order was placed on the May, 2012, it's not going to be qualify for a refund since it's been more than 1 year and 6 months which is way beyond 1 year warranty.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[We have already gone through this with this company ([redacted]), as we had been in contact with him since the problems started just a few months after receiving the tablet. Our first complaint email was sent to the company on 10/20/2012, about five months after receiving the tablet. As mentioned, this was a gift, so we could not provide an order number. Drew was able to trace the purchase back and confirm the order with the following information: RMA # [redacted]. Barcode # [redacted]. S/N # [redacted]. This was purchased before May of 2012, as the gift giver needed it before then for the birthday party. It has taken us this long to try and get this issue resolved through the company, so the warranty was still valid when we began the process of trying to get it fixed. The company fixed it the first time, by sending a new tablet, so the warranty should have started over upon receiving the replacement tablet. My daughter addressed that, but was ignored. When my daughter then had problems with the new tablet, the company wanted us to send it back again, but by then, she was so sick of dealing with it, she asked for a refund. The problems all started while the warranty was still good.]

Regards,

Business

Response:

To whom it may concern,

I have reviewed the case [redacted] for [redacted]. According to the customers original complaint they stated that they had the tablet for a few months, then had it replaced, then had it for another 8 months. The one year warranty of the product does not restart when each replacement is shipped. Also we are not willing to offer a full refund after using the product for over a year. If the customer does not want to go through the procedure to get her replacement “My daughter addressed that, but was ignored. When my daughter then had problems with the new tablet, the company wanted us to send it back again, but by then, she was so sick of dealing with it, she asked for a refund.” Then what else are we supposed to do? We are not willing to issue a full refund for a product replaced and used for over a year and passed warranty.

Review: My son ([redacted]) purchased a gift of a mini studio tablet from this company in June/July of last year. By September, it would not boot up. I began an email dialog with them in October regarding return and refund. I heard nothing but auto email saying they received request. In November, I was sent auto emails saying they were too busy with the Christmas rush. In January I was sent an email that said the order was too old to send a refund. Finally I began and email dialog with someone willing to research the purchase and was told a 50% refund was processed. Two months later, in March with no refund issued, I was told they no longer had a relationship with [redacted] (thru whom it was purchased) and couldn't process a refund and offered me a replacement(although [redacted] still has idolian tablets for sale). Two and a half weeks later after receiving nothing, I tried to call and was on hold, waiting for 40 minutes. This is a terrible business with a bad product. I have finally lost patience, thus this complaint. I hope you can convince this company to do the right thing and send a replacement. (they have refused any kind of refund) thanks for your help in this matter.Desired Settlement: I would prefer a full refund for a poor product that just froze. However, since I have been denied even a 50% refund in any form (I suggested they refund my son with a check since they couldn't/wouldn't refund his credit card) A replacement is all I can hope for.

Business

Response:

To whom it may concern,

We are shipping out a replacement mini studio to:

Amherst, New York 14226

As of today 4/18/14.

We apologize for this inconvenience about the mass confusion.

Tracking information is as follows: