JemJem.com

Review: I mailed my tablet for repair as directed by Idolian and on 7/18/13 it was received by them, after I have not heard anything from them on 9/3/13 I emailed them with a update request, reply email stated that they are waiting on parts, but tablet should be repaired and shipped in few weeks. After another 4 weeks waiting I emailed them again on 10/7/13 with update request. They replied back 10/11 with the statement that now the tablet looks like it was dropped and Ill have to pay for the repair. I disagreed with this statement as tablet has been with them for 3 months nobody said anything about tablet being dropped and it was not at least by me, issue that tablet was send for repair was it charger connection, so they agreed and said they will fix it for free and ship it first week of November this was 10/25/13. I emailed them again on 11/12/13 reply was automated that Ill get customer service to reply to my request within 24 hrs. did not get the reply so I emailed again on 11/14/13, but now they dont even reply to my emails.This is like pretty much stealing my tablet they dont fix or send it back just kept a $170 tablet that was probably already repaired and resoldDesired Settlement: I would like to have my tablet fixed/repaired or I request to be refunded for the price I paid

Business

Response:

Revdex.com

4747 Vlewridge Ave Ste 200

San Diego, CA 92123

Dear Revdex.com,

This letter is regards to compliant# [redacted], I have contacted the ###-###-#### to get this

compliant resolved and I was informed by the representative that we have to send in the proof

of resolution so I have forwarded all the emails that our customer support and the customer

had to [email protected]. The representative also informed me to mail in the print of the

copies of the conversation that the customer and our customer support was having and told me

to also include a short brief letter to explain the situtation so that these documents can be

directed to the appropricate person.

Thank you for your time and please feel free to contact us at ###-###-#### or

[email protected]. I will be more than happy to cooperate and provide any other

information that is needed for resolution. Thank you.

Regards,

ldolian Customer Support

###-###-####

[redacted]@idolian.com

[email protected]

Review: I bought a refurbished macbook. I was traveling for work when it was delivered. So the quick 30 day return policy was gone before I knew of the issue. The macbook turns off and needs to reboot whenever you are using for a period of longer than 5 minutes loses what you are working gives no warning and takes 4-5 minutes to restart in a safe mode. I tried to download the newest iOS operating system and then see if it still happens it does. I made an appointment with Apple took it on and was told of an issue with the mother they could repair for $300. This was an issue on the motherboard before I purchased this mac. I called JemJem they said the return period had ended but I could exchange for another of the same model. I was happy and prepared for mailing the UPS label and mailed it back in. I have the delivery confirmation receipt back to Jem Jem Details are Tracking Number: [redacted]

Delivery Date / Time: 29-September-2015 / 11:32 AM

Delivery Location: FRONT DESK

Signed by: [redacted]

I called to inquire this Wednesday 10-7-2015. First I was told they hadnt received the order. DId I use their return label. Then I provided my confirmation of delivery they said they would inquire with shipping there were no notes the laptop had in fact been received they would call me after speaking with the shipping dept. they have not called I received an email again asking for my name, the website I purchased from and the order number. I provided all this info and have heard nothing. I spent almost $1,000, I have paid the credit card bill and I have no computer and no one will provide me an update. [redacted] now known as [redacted] purchased with order number [redacted] from Jemjem.com with a [redacted] email address [redacted]Desired Settlement: At this time I would like my money returned a credit to my visa. I have waited patiently and been giving the runaround they were notified of the issue on 9-21-2015. I overnighted the next morning. They have had the computer for over 12 days now and pretend they don't know what I am talking about. They have the computer that was used for a total of less than 4 hours since it never worked properly.

Business

Response:

To whom it may concern,It is stated on our website that we provide 30 days for all returns for refunds. We provide this customer with a 90 day warranty for repairs and exchanges, and that RMA she received is for a repair/exchange. So the help that the customer has received is accurate and on time. We received their item recently at our facility and it is also sated that it takes 2-5 business days for us to process and revise our RMA's. So in regards to being on time with this RMA we are up to date.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I sent it via ups on sept 23,2015. It was received in your office and signed for on September 29, 2015. When does the 5 day rule expire for you. I contacted a full week on 10-6-2015 after your company received it via ups to follow up. To be told you hadn't received then through today you were still waiting on an update from shipping. After I gave my tracking info to your co. So please tell me when the 2-5 day appropriate response time expires. I understand your 30 day return policy but the first 11 days were lost after delivery took a week and a half for ups to deliver to my home. So Jemjem nothing has been timely to date. I am still without a computer and no eta of when a new item will be received at my home.

Business

Response:

To whom it may concern,

Review: I purchased a refurbished iPad and warranty. When the iPad arrived, it was defective; the touch screen was unresponsive. It took several days to obtain an RMA and return label. The company received the iPad to be exchanged 7/20. Follow up emails were responded by Jemjem with "it takes 24-72 hours". One week later, 7/27 I called and was told the exchange was denied because the product I received worked fine; it did not. I was given the option of refund or the exact same model returned to me. I argued for a new refurbished iPad and was told I would receive a call back within the hour. Two hours later, I called back and requested a refund instead. I was told the refund would be processed (full refund, not with a restocking fee) and I would receive an email. I have no email, no refund, and no iPad and it has been a full week. The warranty that I purchased though a different company (who I contacted after I got off the phone with Jemjem for the return) was credited back to my card Thursday 7/30. This company has been hard to contact and correspond with and I feel that they have had adequate time to refund me for the defective product.Desired Settlement: I was told 7/27 that I would receive a full refund (without the 15% restocking fee) for the amount of $159.99 back to my credit card. The company needs to follow through with their promise.

Business

Response:

To whom it may concern,We provided the customer the RMA and a return label. It takes 24-72 hours for us to check and revise the RMA's and then send them to the technician that processes the exchanges.As we test out our devices to make sure they are fully functioning it may take up to a week to send them out. If the customer thinks it is "ugly" for a cosmetic issue we are seller refurbished. So we checked her item when we received it and it worked perfectly fine. But we still reimbursed all the funds back into her account. This process can take up to 10 days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I accept the return, which was not processed on 7/28 when I was told it was being processed by April and Simiry. It was in fact processed 8/4 when I called to inquire about my refund. What I do not accept is how the business is denying my complaint. In the response, Jemjem says it takes 24-72 hrs to send to the technician for inspection. They had the iPad a full week before I heard anything and that was because I contacted them. I also returned the iPad to them because the screen was unresponsive to touch; it took several attempts to enter a password before it would recognize you were attempting to. I mentioned the bottom corner dent to verify it would not affect the warranty I purchased. I understand it is refurbished and purchased the iPad for my children with intentions to put in in a case anyways. That point is not relevant. I returned it because it was defective not because of cosmetic reasons.

Review: My wife and I bought an I pad mini from this company (jemjem) as an authorized seller on the [redacted] website. The pad as of the date of this writing(Jan20 2015 )is still under the 45 day warranty. The pad is broken and any attempt to contact jemjem is met with no reply in fact upon calling the company a message from the company plays informing the customer that they will be closed for the Christmas holiday which was almost a month past. Upon contacting [redacted] I was told they were not liable and to " read the fine print " I am wondering what is benefit of being a [redacted] authorized dealer under the banner of [redacted] on the [redacted] website to the consumer? I suppose my complaint is realty twofold then, anyway thanks.Desired Settlement: A refund would do so that I may go consume elsewhere.

Business

Response:

Hello Revdex.com, Thank you for contacting Customer Support at JemJem.com!

Review: I purchased an Iphone 5 through the Best Buy website from their Market Place Center September 9, 2015. The seller was JemJem.com. They incorrectly sent me an Ipad. My attempts to contact JemJem were not responded to, after soliciting help from BestBuy customer representatives, JemJem finally sent me an RMA to send back the Ipad.

I returned the Ipad and requested a refund. Instead JemJem sent me an Iphone 5.

I attempted to send it back for a refund and JemJem passively refused to send me an RMA number. In other words they kept saying they would but never did.

I elevated it with BestBuy customer service but still got nowhere. I gave up and decided to give the Iphone as a gift. I wrapped it and saved it for Christmas. Christmas morning when the receiver attempted to turn on the phone it would not turn on, charge or connect to Itunes.

I went into a local BestBuy store to see if they could help and the Geek Squad manager told me " we can't help you with items ordered from Jem Jem, it says that in the fine print when you order items."

I just want my money back. JemJem is a scam outfit who does not value BestBuy's customers. I would never have ordered from them if BestBuy wasn't backing them. Then when there is a problem I am told BestBuy does not care.

Based on the events, poor customer service and unwillingness to refund. I believe that JemJem knew this Iphone did not work when they sent it.Desired Settlement: I would accept a refund, or an Iphone 5 that works.

Business

Response:

To Whom it may concern, We spoke to this customer on September which we provided the RMA to them. They returned it and a replacement was sent out to them. Once we set a RMA for either a refund or an exchange, the RMA has to be done that way. According to tracking information the customer received it. We provided the customer with a different RMA along with a return label for them to return it as a refund. According to UPS tracking information we never received the package. The tracking does not even show any movement. In the RMA it states we only provide 14 days for the RMA to be fulfilled. At this time we cannot provide the customer with either a refund or an exchange.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

To whom it may concern,We had spoken to the customer about this issue. We issued him with a RMA along with a return label. He send back the item and we had sent him a replacement. With that replacement that the customer received we provided him with another return label and a RMA. The customer did not send back the RMA to our facility which is the reason why his refund was not processed. The RMA is only valid for 14 days and this order is from September, 2014.

I CAN NOT stress enough how HORRIBLE the service is at JemJem. I bought an IPAD air from them before Christmas. My daughter opened it up excited like they are on Christmas morning and the thing did not work. I returned the IPAD back to them asking for a replacement. Went through 16 emails with customer support and 15 phone calls. Now mind you I did wait a week or so before calling them asking when I will receive the replacement. When I called I was told numerous different things. First they say that they are extremely busy and don't know when I'll get one. Then they state they are expanding so it will be awhile. Next I was told it would be shipping very shortly and that I would get a tracking number that day. Well needless to say never got that tracking number. My daughter is being very patient which makes me proud but this is ridiculous. The last email I received stated I will get a refund. I didn't ask for a refund. So once again I called. The reply was they didn't have that specific IPAD to replace mine. But they might have it in another color or size. Well I don't care about the color but since they messed up why not upgrade my IPAD. No, instead here is your refund and you can buy another one on our site. Not a chance. I will never buy from them again. Your product didn't work and it seems like their company isn't a damn. Take your business elsewhere. Horrible horrible horrible. This is my first review of any product so that should tell you how much I dislike this company!

Review: The apple IPhone 5C you sent is defective. The phone will not stay on. It shuts down and reboots over and over. The brightness flutters/flickers. I really wish it was working right. Please tell me how to return this phone. On the other hand it looks new...what a bummer!!! Do you have another one you could offer in the same condition? It looked new! How do I return it to you for refund or replacement? This is what I sent to JEMJEM on the 16th of November. No reply on a refund from these people. Also the comment from other buyers state the same....POOR CUSTOMER SERVICE!!!!

Here is all the information from the back of the phone.Desired Settlement: I would like to have all my money refunded ASAP!!!!

[redacted] This is the noted Iphone ID from the back of the phone and it has been returned to them and delivered. Had it tracked for delivery.

Business

Response:

To whom it may concern,

Review: On or about 11/15/14, I bought a refurbished Apple174Apple MC207LLA MacBook, and got an email that it was shipped out on 11/17/14, and was given a tracking number of [redacted], but when tracking package it didn't show that it had been scanned yet. It only showed the label was created. So, on 11/20/14 I called their customer service line and after waiting 20 minutes on hold. I just hung up and sent them an email telling them to cancel my order. They replied saying that they had already shipped it out and were unable to cancel it. I emailed them a few more times letting them know what I thought about their service, and that I was just going to refuse the package and send it back to them. Per UPS, they had not shipped package out until 11/20/2014 at 8:40 P.M, but they sent me an email lying to me saying that it was shipped out on 11/17/2014. I refused the package that was attempted delivery to my home at 11/25/2014 at 5:25 P.M. I had not even opened the package. They got the package returned to them on 11/28/2014at 10:42 A.M. They sent me an email saying because I did not get a RAM (Return Merchandise Authorization) that they will be purposely delaying my refund of the order. I think that this is unacceptable! It says on their website at http://www.jemjem.com/return-policy "If you have requested a refund, depending on the credit card company, you will be refunded within 2-3 days of receiving the product and you will get refund notification from us via email." Since, I did not accept delivery of package and returned it to them unopened. They should not require me to have an RAM number in order to return a package. I did tell them via email that I was going to refuse the delivery of the package. Actually, I did email them on Nov 20 at 08:48 PM, and said, "I got email that order was shipped, but tracking number doesn't reflect this. Just cancel my order, and refund me. I called you today and held for over 20 minutes..."Desired Settlement: I demand full refund with 2-3 days that is promised on their website at: http://www.jemjem.com/return-policy. It states, "...you will be refunded within 2-3 days of receiving the product and you will get refund notification from us via email."I sent them the required email on canceling the order, but they still shipped it out after I had emailed them asking them to cancel my order.

Business

Response:

To whom it may concern:

Review: Placed a order on 4/07/15. Was told item would arrive on the 16.

called the 17, was told item was never shipped per a mistake shipping had made, told it was shipped again, called back and was told they don't have the item in stock and are unable to refund my moneyDesired Settlement: My money back

Business

Response:

To whom it may concern,Looking into this order it seems as though the item was never shipped out.We have already started the process for refunding this order.It should be 2-3 business days from today that the customer will receive a refund.

Review: Idolian is a vendor affiliated with Best Buy and I ordered a product from this vendor through Best Buy's website. My order was processed and my credit card was charged. I received an email that my order had shipped on Dec 2, 2013 with an invalid UPS tracking number. I never received my order and trying to contact this vendor was difficult. The if called directly phone # provided by the Best Buy automated system was not in service. The Best Buy automated system did connect me but I received a recording stating the "Customer Service" voice mail was full. There was no way to even know if I was calling the right place as the company name was not on the voice mail and what business voice mail is full and cannot accept message? I then had to track down how to email this vendor and have sent 2 emails which received auto response to give them 24 hours to send me a response to my inquiry. I have not received a response yet and that was 5 days ago.Desired Settlement: I would like my order cancelled and my money refunded.

Business

Response:

We need to get tracking number for the 4. [redacted] - BBY01-[redacted]279 - [redacted] case since the portal doesn't show any number anymore. Please get the correct tracking and get the status and reply back to us.

Consumer

Response:

Please cancel my request as the matter has been resolved.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On Sep 30th29th I purchased 2 iPhones 4S Refurbished Apple iPhone 4S AT&T Black 16GB (A1387) iphone4sattblack16. I received two NEW 7" Google Android 4.4 on 5 October. I contacted JemJem and they refused to honor my order and only offered a refund of the items if I returned them at my cost. The items are still for sale on their website but at a different price. I offered to place a new order and they could just credit me the purchased price when I returned their item. They did not answer my question, instead repeated that I return the items for a refund. I've contacted them via email a total of 16 times and 3 times via phone. The following is the text of the 16th email,

Thank you [redacted], but this email doesn't say what is happening. Am I placing a new order for the iPhone or are you exchanging the tablet for the iPhone 4s?

Hi [redacted],

Upon confirming this concern to our higher department, they said that we will be going to process a refund for you.

Thank you for understanding this issue.

If you have any other questions or concerns, please feel free to reply back to us with an e-mail at [email protected]. Our office hours are Monday- Friday, 9AM to 4PM PST .

Have a great day!

Thank you!

Best Regards,

Customer SupportDesired Settlement: I would simply like my original order that they charged me and I paid for. If they wish to have their items back, I will gladly send it back to them, provided they pay for the shipping of their mistake.

XXXXXXXXXXXXXXXXXXXXX

XXXXXXXXX [redacted] United States

Item Sku Qty Subtotal

Refurbished Apple iPhone 4S AT&T Black 16GB (A1387) iphone4sattblack16 2 $78.00

Subtotal $78.00

Shipping & Handling $3.98

Discount (EMAIL10) -$10.00

Grand Total $71.98

Business

Response:

To whom it may concern,We provided the customer with the RMA for him to use and place a new order. We not only provided the RMA but we changed the items as he originally requested. We have never denied any type of help. If he is not understanding our emails we will be happy to resend them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I'm glad to see you are willing to resolve this, but I believe I'm not making myself clear.1. An RMA label is fine, but require a SHIPPING label, which has never been included. I'm not willing to pay for shipping that was JemJems mistake.

Review: I sent my tablet out for repair on the 24th of February. It was still under warranty. It's been over a month and I still don't have my tablet. I have contacted them by phone 3 times and by email quite a few times as well. They sent me a UPS tracking number [redacted] .. on the 14th of March. This tracking number still says that it is invalid or hasn't been shipped yet. I spoke to someone about this issue just the other day and I was told it would be shipped that day which was Monday I believe.Desired Settlement: At this point I don't want to have to deal with them or their products anymore period so I'd rather just get a refund for the product. Although it's been a while since I've had the Tablet that I received damaged so I might only be able to get a replacement which is what I was hoping for from the beginning.

Business

Response:

To whom it may concern.

Customer was told their replacement was on its way with tracking number:

It is currently in transit as of (3/28/14)

Customer's resolution was to get tablet originally purchased which a replacement is currently taking place and in route.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] I was told more than once through the business that my Tablet was on it's way but I still have no Tablet. Therefore, I am still not satisfied in the least.

Business

Response:

To whom it may concern,When this response was sent to us it was the morning of 4/3/14 @6am.The package was delivered on 4/3/14 at 11am.Therefore I assume that the customer received their package.Hopefully this is resolved and we apologize for the inconvenience and appreciate the patience of the customer and Revdex.com.

Bought a defective Ipad from Best Buy. It turned out to be from Jem Jem. When we sent it back, they lost it. We are out the $300.00 because Jem Jem is just a crappy company and Best Buy is unwilling to take any responsibility because it's a "third party vendor". We ordered this product from the Best Buy website where there was no mention of Jem Jem. As far as I'm concerned, it is Best Buy that deserves the bad review.

ordered an refurbished iphone 5S on their website on Sunday. received it on

thursday in NYC area. opened box looked it over, it was scuffed up on frame of phone but not too badly to care. tried to hook it up over phone, with provider AT&T, with provided sim card. after hour and a half SIM was not working. went to AT&T storefront got new card and phone was working. go home and notice that there is no fingerprint touchID option to set up. then compared it to my own broken 5s and see that it doesnt match. They sent me a iphone 5 not a iphone 5s. I looked over my order conformation and it states 5S-. I call them at 3pm CA time and speak to a person there. I was kinda feeling like maybe jemjem.com might be a doing a bait and switch scam. they offer a very minor credit if I was to keep the wrong phone. I was not interested in keeping a 5 no matter what they offered me, (once u TouchID you cant go back.) . I was told they dont have the 5s in the color I wanted. so they offered to send another color. which I agreed to.

now the kicker. the supervisor who needed to approve it was gone for the day. so I was told to call back in AM. (now its friday 1pm NY time). I call back and was on hold for over 20 mins. got Matthew who I had spoken to the day before. and he put me on hold for 5mins while he explained to his supervisor "the debacle". she picks up and and tells me the only way to send back the phone is w UPS ground, (not the 2day w post office the way it was sent). I did not want to wait a week or 2 (maybe 3) for them to get and exchange the phone. and then send back. bc I was told that it takes 3 days to take a phone out of a box, and then two more days for them to take the right phone and put it in a box, mail it again. maryjane or what her ever name was, told me there was no monday UPS deliveries in NEWPORT BEACH, CA EVER. and also since it is friday it would just sit in NY if they sent air mail instead of ground shipping and it will get there at the same time any way. bc she sayes"air mail doesnt move with ups on the weekends at all" HUH? okay doubt that- or actually know that is just plain wrong.

the supervisors BIG FAVOR to me that was offered was, they wanted me to sign a form and send it back signed. then I should go to paypal and put a hold on my card for the new phone and they would send it out before they received the other one back, I just dont want to do that bc WTF? I could understand if it was sent correct and was damaged, or something else. BUT They as a company should air mail when they mess up and try get it taken care of as quickly as possible. It already looks shady you sent wrong and a cheaper phone. and a lot of what is on their site Matthew didnt have in-stock. when I agreed to a 5s in an opposite color then I had ordered, the day before. I am also glad I didnt agree bc I have been looking at some other reviews out there and seems like a common issue is waiting over thirty days for a refund after they receive back the merchandise. the supervisor was rude and and a snot. she made it seem as if they were doing me a favor and hung up the phone mid-conversation. SO in the long-run, RUN far from this place, bc they are not what they say or seem and can become huge waste of time, in your life next.

never once did she apologize for their mistake. and see for yourself this place has plenty of similar stories out there on the web. which has me thinking they may want to rename themselves scamscam.com. IF THEY DONT REFUND THE $ in the 3days after they get the product I WILL MOVE on to the complaints.

Review: I bought a iPad which did not work properly. I returned the item to them after receiving a authorization number for return. It's has been over 2 months since I returned the iPad and have still not received my money back. So I not only don't have the ipad but I'm also out $200Desired Settlement: Receive my $200 back for iPad that was returned. I have all email conversations between what seems to an automated email return. Phone number just rings and no one answers.

Business

Response:

To whom it may concern,As I took a look at the order number we provided the customer the RMA for them to return the product. We do not have any proof that we received the package here at our facility. Our records do not indicate that we received it. Since the customer cannot provide evidence that they sent back the item we cannot process a refund/exchange.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10820863, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Consumer

Response:

I sent them numerous emails with tracking information as well as refund request emails....... explaining that it was a gift for my sons birthday and how disappointed he was and that I was even willing for them to just send me back the original ipad they had received back from me so that I didn't feel like I paid $200 and had nothing at all

Business

Response:

To whom it may concern,We did not issue the customer a refund because we have no tracking or proof that they send back the package. If they can provide the proof we can refund them.

Review: I bought an Idolian Mini Studio tablet in Jan 2013. After about 9 months I started having problems with it. Idolian has a firmware update on their site, but I couldn't figure out how to do it myself. So I just kept using it without the update. About a month later it froze after I turned it on an would not go past the Android screen. I contacted Idolian and they said all it needed was the firmware update. I could not do it myself because it would not boot up all the way. So I paid to have it sent in for repair. A few weeks later I got it back and after a couple days I started having problems again. It froze a few times and I had to use the reset button to restart it. Eventually it got stuck on the Android screen again. I contacted Idolian and they told me to send it back again. I paid once more for shipping to get it fixed.A few weeks went by and I got what I thought was my tablet back. I opened the box and noticed right away that it wasn't my tablet. The back of the tablet had scratches all over it. Mine might have had one scratch. I knew for sure that it wasn't mine. I turned it on and I immediately noticed a dead pixel on the bottom center of the screen. I could not believe that they sent me a tablet in such poor condition. I contacted them right away letting them know how disappointed I was. After a week or so I paid to ship the tablet back for the third time.Idolian contacted me on Jan 2nd 2014 saying they received the tablet. They claim there was nothing wrong with it and didn't know why I sent it in. I was told by them to send it in after explaining to them the situation. So I had to explain the situation all over again. A few weeks went by and I heard nothing. On the 23rd I emailed them asking for an update. I got an email back on the 24th saying I was going to receive a replacement. They said I need to send it in again but they would pay for it. I already sent it in! I replied and explained they already have it. I haven't heard anything since. I've never experienced such bad service.Desired Settlement: I want the brand new Mini Studio I was told I would receive. I also want another one year warranty. All of this happened in less than one year. I do not want it to happen again. I want to be contacted by Idolian letting me know they are ready to resolve this issue as soon as possible.

Business

Response:

To whom it may concern,

I have reviewed case [redacted]. In reading over his case it seems as if the item was sent back but the shipping department had no records of receiving it. I would like to send a replacement tablet to the customer. I don’t think we could restart a 1 year warranty but I would like to at least replace their sent in tablet. Does the customer by chance have the tracking number of the last item sent in?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This company sells products on Rakuten.com under the name Digitz and I purchased a MacBook Pro 15.4" Notebook from them on the 26th of November. I then received a shipping label on the 29th of November only to find out that it was bogus because they have never delivered the product to UPS for shipping and it is now the 13th of December. The tracking number at the UPS site states that a label was created and will only be updated when the product is received by them and is shipped. which has not happened! I have made several attempts to resolve this issue with no success, the seller has not returned any emails to tell me what the status is of my product, but they have taken the money from my account! The amount of the purchase was $1298.24, they have my money and there is no product even being shipped, I don't know if this was a scam or they just stole from me!! Actually from my mother-in-law, because she is the one that payed for it with her card on my Rackuten.com account. I don't recommend ever buying anything from these is ever, I will never deal with them ever again, Digitz or Idolian Mobile Inc which is the parent company. I now have my doubts about Rackuten.com as well because they are keeping me on hold for 20 minutes trying to get to their claims department about this issue. I think this will be the end of this account all together.Desired Settlement: I just want my money back so I can get the computer from someone that is more honest and won't screw me over and someone that will actually send the item to me when they get the money. I don't want anything these people are willing to send me, it will more than likely won't be what I ordered or worth the trouble.

Business

Response:

Customer has received the laptop https://[redacted]

We did contact with customer today and confirmed that the item was received.

Horrible company that delivered a defective IPad That Doesn't Turn On Or charge. They claim to refurbish them to like new condition but they are just selling garbage to scam customers. There is no customer service and their link to it on their website doesn't work. Their phone number just leads to a recording. Don't ever buy from them.

Review: This Complaint is in regards to Idolian and Best Buy because Idolian is a reseller for Best Buy and Best Buy seems to condone their actions. Below is two of the communiques I sent (more examples if needed on hand). To whom it may concernI was notified by your reseller that I would have my computer sent today on Friday Oct 25th. Today I get another communication from them that states that they are currently out of stock and have to issue me a refund. This is completely unacceptable that you adhere to such high standard and allow someone to sell on your site with such poor standards. I have been waiting for my product since Oct 16th and now have no computer and further more have to wait for a refund.I must tell you this has been such a poor buy experience I am tempted to shop elsewhere from now on. Thought you should know that this is happening and hope that you take action to avoid future issues.On 10/25/13, [redacted] :I have been trying to get a hold of the company that I purchased my refurbished MacBook from. They have been impossible to get a hold of andI thought that you would like to be aware that this is happening. There have been several complaints of poor customer service, wrong products (or missing products), and in my case (as in several others) tracking codes with no shipment and lack of communication. You may want to reconsider using them as a market-buyer for Best Buy. You are a much larger entity that has the ability to find a reseller that will comply with Best Buy's high level of customer service. I spend thousands of dollars at Best Buy each year and want nothing more than the people you work with to treatYour customer with as much respect as you do.Thank You!A loyal customer;[redacted] Product_Or_Service: 10/13/2013

Order_Number: Order number: [redacted]-Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to get a like to receive the product, or a like product, that was sold to me at the price I purchased it at.

Business

Response:

To whom it may concern,

I reviewed case [redacted] for [redacted]. The customer stated “This is completely unacceptable that you adhere to such high standard and allow someone to sell on your site with such poor standards.” The customer ordered a product, we did not have the item in stock, and we don’t want to hold onto the customer’s funds if the order cannot be fulfilled in a timely matter. I’m not sure if at the time the option was given if the customer wanted to wait but my guess is if she wasn’t given an option then it would have been awhile before the item was in stock again.

Review: I purchased an iPad from JemJem via [redacted] on 12/18/15. I realized I ordered the wrong item and called Newegg customer service to cancel the order. This was all done within 10 minutes of ordering. Newegg sent JemJem an email for cancellation and they also gave me the number to JemJem customer service to call when they actually opened. I called JemJem customer service to confirm cancellation. The CSR stated that orders from Newegg can't be seen for 24 hour, but assured me that the order would be cancelled. Two hours later I received shipping confirmation that the item had been shipped. I called JemJem back and spoke to [redacted], the supervisor. I explained that the order was supposed to be cancelled and that I spoke to customer service earlier and they assured me it would be cancelled. [redacted] told me that it was nothing that could be done it had already left (it did not, I called at 12:35pm and it did not even make it to the post office until after 6pm). [redacted] told me that when the package arrived, put return to sender on the package and a RMA #. She said that she initiated everything. When the package arrived, I called and spoke to [redacted] to confirm instructions again. Once confirm, I took it to the post office on 12/23/15. On 12/29/15 I called to see if package had been received, they said it had not. I was told that I needed to go to the post office and see where the pop package was. The post office told me that the package was in California. I called JemJem back and they told me to call back after the holidays. I did, they told me that they could not locate it. [redacted] told me he would personally look for it. This went back and forth a couple of days. I was asked to fill out a JemJem claim form which I submitted. I still did not get my refund I went back to the main Post Office and was told it was delivered to JemJem. I got the print out and emailed it to JemJem. [redacted] filed a claim with the post office. She said she would call back in 48 hours. Still waiting!Desired Settlement: I want my refund ASAP. This is ridiculous. Horrible customer service! I just want my money back. It has almost been a month since this transaction. I followed all instructions and did everything I was told. It was not my fault and I want my money back.

Business

Response:

To Whom it may concern,in order to process a refund we will need the package back at our facility. Whenever it is a return to sending, depending on USPS, it can take up from 7-14 business days for packages to arrive back to us. The reason the RMA was provided to the customer was because it will make the refund process quicker instead of having the package with packages with no information in them. We called USPS with the customer on the line, so she is aware we tried our best to help her. The package arrived at our location today, so her refund was processed today. Depending on the bank is depending when the refund will appear on her account.