Jiffy Lube

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

***, I have spoken the District Manager and the Regional Manager over this store on [redacted] ? issueI have given them all the information with the complaintThey will be going the Milford store and see what is going on with this accountThe Regional Manager Lee F [redacted] will be in contact with [redacted] ? soon.Sincerely, [redacted] ?

Thank you for your letter regarding the proposed payment arrangements
for the above referenced account We
hope that the following information and explanation will answer the issues
addressed in your Revdex.com complaint
We appreciate you taking the time to speak with us regarding
the status of your referenced account.
As we discussed on December 16, 2014, the following arrangements have
been made to assist you with bringing your payments up to dateBMW Financial
Services has deferred your October and November payments to the end
of your financing agreementYour next payment will be due on December 20, 2014. As agreed, you have also scheduled a payment in
the amount of $264.51, to be posted on December 26, This payment will
satisfy your December 20, due dateAfter this payment is posted to your account,
you will have a remaining monthly balance due of $This amount consists
of late charges and returned item fees
Ms***, again, it was a pleasure speaking with you and if
you have any questions regarding the outlined arrangements, please contact me, *** *** at (*** *** *** ***, Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter

I would highly recommend this team; the building was well maintained and requests were addressed and fulfilled within hours

I went into have my engine oil,filter and transmission fluid changedIt looks like only the engine oil was changed.On 3/23/16, I took my truck to a transmission shop and they said the transmission fluid was black and it was not changedThe transmission shop changed the fluid.I went back to Jiffy Lube and the manager said they could not warranty the job because the transmission shop touched the vehicle

Complaint: ***
I am rejecting this response because:Revdex.com Agent,*** had indicated he would be sending the video, over night, by the first of last week, the working week began 6/22/The video was to be sent by his IT guysUnfortunately, USPS attempted to deliver the video Saturday, 6/27/I was out of town attending a weddingTomorrow, I will pithe video and review it for the third timeIf I did not feel the engine cover was damaged and repaired during the oil change, I would not have spent time filing the complaintI have photos of the top and bottom of the engine cover, it was obviously repaired hastily from the topI would be happy to supply my photos to the Revdex.comCurrently, without reviewing the video, I can not respond to ***'s time lineI can respond to his accusation that I called them "liars" actually, I indicated to ***, via the phone, that Jiffy Lube's representatives were calling me a "liar"I would like to request Jiffy Lube send the Revdex.com of New Mexico a copy of the video for your review.Thank you for your attention
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

I would like to apologize for our apparent lack of tack and scarring your wife, this was never our intent I have read your complaint several times and can not find fault in our service however.
With our service we will do a safety inspection and look for things that may become a problem and bring them to your attention. As you state in your complaint we noticed the serpentine belt was showing some signs of age, and brought it to your wife's attention. She asked what would happen if it broke and we told her. (Most manufactures recommend your belt be change every 50-60K, it runs your A/C, Fan, Water Pump, Alternator and Power steering.) If it fails you might be able to drive 20-more minutes before the vehicle will stop. Best case the battery goes dead, worst case the vehicle overheats and the engine will fail. The vehicle is not broken and will continue running, but the belt may become a problem and if it does, it will become a major problem in the future. We never told her it was un- drivable.We do not and never will target women for special treatment when getting a service with us, and this review would have been the same should you have been the one bringing the vehicle in, our your wife.True our # complaint is that we try and sell people things they do not want. However our #complaint is that we did not sell them the things they needed after the vehicle has a problem. If we have to error I would rather error on the side of your safety and tell you about a potential problem ( even if risking your thinking ,we are trying to take advantage of you) than ignore it, as I suspect your would also. It is your job to decide if you think action is warranted.I am also sorry that you did not contact us directly so I could have talked to you in person vsthis message board.Virginia Lube

The Regional Manager Lee F* spoke with *** *** and extended her months same as cash option due to getting behindHe worked a pay out with Jamie of $to pay off the account by 9/12/The customer seems to be happy with the resolution.Thank you,Nancy D***Facility Manager

Jiffy Lube International does not own or operate this locationThe owner and operator is ** *** *** that is who this complaint needs to be directed to:
*** *** *** *** *** *** *** *** *** ***

Dear Dr***:
Thank you for giving us the opportunity to address your issue regarding the end of lease charges through the Revdex.com complaint processWe hope the following information and explanation will answer the issues addressed in your complaint
As of the
date of this response, the outstanding balance on your account is $This sum includes charges for the vehicle’s missing cargo cover, excess mileage and the disposition fee, plus applicable sales tax
Pursuant to of the terms of your Motor Vehicle Lease Agreement (Lease), you agreed to pay for any costs related to excessive wear and useSpecifically, Section of your Lease lists examples of what is considered excessive wear and use, including inoperative electrical parts, scratched or pitted glass, scratched body parts, paint, trim or grill work, and missing equipment, parts, or accessoriesAs you can see from the enclosed inspection report, the items that you are being charged are stipulated in your Lease
Your complaint states that after the return of your vehicle, the cargo cover for which you have been billed was returned to your retailer, Park Avenue BMWIn an effort to resolve your request, we contacted Park Avenue BMW directlyUnfortunately, Park Avenue BMW has no record that the vehicle’s cargo cover had been returnedBecause we cannot confirm that the vehicle’s missing cargo cover was returned, we are unable to remove the end of lease charge assessed to you
Dr***, the mileage allotment over the lease term was 12,miles per yearBecause there were miles on the odotmeter at the inception of your Lease, your Lease allowed for a total of 36,milesOur records indicate that when you returned the BMW Xon October 24, the odometer reading was 36,miles and you have been billed for the difference of miles
The disposition fee is a contractual fee disclosed in Section and further discussed in Sections and of your LeaseThe disposition fee is a typical fee, assessed by BMW Financial Services to compensate for the expenses of selling or otherwise disposing of the vehicleThese expenses may include vehicle cleaning and reconditioning costs, vehicle inspection fees, transportation costs, storage fees, auction fees, administrative costs and funding costs until the vehicle is finally sold
Dr***, because our efforts to resolve the outstanding balance of your account have been unsuccessful,, we placed the referenced account with the third party collection agency, Vital Recovery Services, IncPlease contact Vital Recovery Services at (866) 312-if you would like to discuss making payment arrangements
We regret to learn your end of lease experience did not meet your expectationsHowever, collecting all valid charges ensure that we can continue to provide our customers with the high level of service they expect and deserve from their vehicle financing providerAfter reading your complaint, reviewing the account, and speaking with Park Avenue BMW, we feel the charges are fair, valid, and should not be waived
We are committed to providing our customers with the highest level of serviceIf you have any questions, please contact us at *** ***, Monday through Friday, from 9:a.mto 9:p.mET, or by mail at either address listed on this letter
Yours sincerely,
*** ***
End of Term Collections Specialist
BMW Financial Services NA, LLC
enclosures: inspection report
Lease

I have reviewed the Revdex.com complaint from *** ***. When pulling the vehicle into the bay, prior to our service, the technician noticed the brake pedal felt soft. It was not discussed with the customer, and it absolutely should have been. We do agree on that. That
was a mistake and a safety concern. We will review our procedures and take steps to ensure that in the future, if and when problems are noticed on a customer's vehicle our employees will alert the customer immediatelyAfter the oil change, the customer returned complaining of trouble with the brakesAfter looking over the vehicle, it was found that a brake line was rusted and leaking brake fluid. She then explained that she had previously had the same trouble with her brake lines and they were replaced by a shop. We told her that she could take it to her repair shop that did the work, and if they believed it was something we caused, we would take care of it. The customer then told us that her repair shop went out of businessThat is when we mentioned our shop as an alternativeUpon closer inspection of her brake lines it was noticed that her repair shop which "replaced" her brake lines, only replaced a portion of the line. The entire brake line was not replaced, only a section was cut out and a new section patched in. This is an unsafe method of repair. It is not recommended that brake lines be cut and replaced in sections. They are made of metal and are located under the vehicle, exposed to rain and snow, road salt, etcWhen a certain part of the line is rusted, you can be sure that the rest of the line will need replaced in the near future as well, therefore when a line is rusted and leaking, the whole line should be replaced to prevent another leak in the futureThe customer is accusing us of "trying to produce business for our other companies." This is not true. We have successfully been in business for over years with an excellent standing in the community and with A+ ratings with the Revdex.com. We do agree that the customer should have immediately been made aware and would like to apologize for not making sure the situation was handled correctly. The only thing we initially noticed was a soft brake pedal which could potentially indicate a few different things. We did not discover the brake fluid leak until she returned We reject any notion that we caused the brake fluid leak to "produce business for our other companies." However, we do guarantee customer satisfaction. Due to the circumstances, we would be happy to refund the customer's money from our service performed on 2/2/

Thank you for giving us another opportunity to address your issue regarding your credit application through the Revdex.com complaint processWe regret our previous responses did not resolve this matter entirely
Mr***, we appreciate your offer to send to us supporting documentation in association with the credit applications we previously received; however, our response remains unchangedWe are unable to edit or disregard information previously submitted to us on your credit application from a third party since we are an indirect lender in this circumstanceIf you would like to submit a new credit application for financing, please contact a Finance Manager at your local BMW center

Thank you for giving us the opportunity to address your issue regarding your end of lease charges through the Revdex.com complaint processWe hope the following information and explanation will answer the issues addressed in your complaint. Upon receipt of your complaint, we
reviewed your account and confirmed incorrect information was provided to you during your conversation with our representative on December 2, and in the correspondence issued to you later that day, stating that your account was closedAt the time of your conversation, the end of lease charges had not yet been billed to your account While the billing amount of $is correct and should be due for the 36th payment of your Motor Vehicle Lease Agreement, we agree to honor your December 2, conversation and close your account less the 36th monthly lease payment in the spirit of maintaining good customer relationsA refund of your February 21, payment in the amount of $will be issued to youPlease allow seven to ten business days to receive the refund at the billing address associated with your account We are committed to providing our customers with premium service and apologize for not delivering that level of service to you during your recent experienceWe appreciate you bringing this matter to our attention and hope that our resolution restores your faith in BMW Financial ServicesIf you have any questions, please contact us at (800) ***, Monday through Friday, from 9:a.mto 9:p.mET, or by mail at either address listed on this letter

What Jiffy Lube can not seem to grasp, is the fact that *** is about one half mile away from the Jiffy Lube *** in Bethel ParkWhen I left Jiffy Lube, I had only Lug nuts holding my wheel onUNSAFE from any point of view! I could not drive, on a Saturday, from Bethel Park to Pleasant Hillson lug nuts, I was NOT taking my life into my hands, and had no other choice than to go to ***At least they were able to make it so I had lug nuts holding the wheel on, and I nelieve they did the best they could in a bad situation.How would Jiffy Lube have felt if I had attempted to drive to Pleasant Hills, the wheel happened to come off causing a multi-vehicle accident in heavy traffic, and possibly inuring people severely? How about law suits Jiffy Lube?Again I had no choice, and no matter what Jiffy Lube thinks, this was a result of incompetent work to begin with, and they are at faultPeriod
Regards,
*** ***

The dealership had already serviced the vehicle before we were able to see itThis has prevented our efforts to do a proper investigationIt clearly states on our invoices that we need to be contacted
When we did inspect the vehicle it was running so smooth that you could barely tell it was
runningNo damage or issues were noticed

Thank you for giving us the opportunity to address your issue regarding your end of lease charges through the Revdex.com complaint processWe hope the following information and explanation will answer the issues addressed in your complaint. Upon receipt of your complaint, we reviewed your account and confirmed incorrect information was provided to you during your conversation with our representative on December 2, and in the correspondence issued to you later that day, stating that your account was closedAt the time of your conversation, the end of lease charges had not yet been billed to your account While the billing amount of $is correct and should be due for the 36th payment of your Motor Vehicle Lease Agreement, we agree to honor your December 2, conversation and close your account less the 36th monthly lease payment in the spirit of maintaining good customer relationsA refund of your February 21, payment in the amount of $will be issued to youPlease allow seven to ten business days to receive the refund at the billing address associated with your account We are committed to providing our customers with premium service and apologize for not delivering that level of service to you during your recent experienceWe appreciate you bringing this matter to our attention and hope that our resolution restores your faith in BMW Financial ServicesIf you have any questions, please contact us at (800) ***, Monday through Friday, from 9:a.mto 9:p.mET, or by mail at either address listed on this letter

Sir,I am so sorry that you had this experience in my service centerI will handle the team appropriately, I assure youPlease go in and speak with our manager, ***, and he will take great care of youI will send you a free oil change for your next serviceThank you so much for taking the time
to let us know about your experience. Sincerely,*** ***Operations Manager***

I will get them up there as soon as I can. I am not happy thoughI took one there that was working but needed repair, I was told it was fixed and it was given back to me and didn't work at allIt required administrator access - I'm not an administrator, this was done in your store
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
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Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

I have not been made aware of any payout offer as of 1/8/and second the store as yet to mention the attempted withdraws without my authorization for the stove that was agreed to be picked up on Dec 1st two weeks a ahead of time. I would like to see the actual rental agreement with me signature on it not some layout. It sounds to much like a scam when the customer calls in to set up a pickup on an item that he no longer needs then the store fails to do so for whatever reasonThen R2O claims the customer is responsible for merchandise while hiding behind there policy then attempt withdrawals without customer authorization. So R2O basically said lets not pick up the merchandise even though we were advised in enough time he was leaving and the place would be condemned and then we will try to get money out of him because its policyAccording to R2O I am responsible for the screw ups and mistakes! This is theft no matter how you look at it. This isn't the first time Rhas made and attempt at getting more money out me without cause just the first time I have put me foot down. When I lived in Rush we had a nice warsher and dryer nearly paid off we had the store hold it while we moved not late on payments but currentR2O agreed to hold said items then two days later when we showed to pick up our warsher and dryer the store had sold em already. So we were forced into a brand new contract and start over from scratch sounds like another scam to me. Its about time R2O starts paying for their mistakes not us!