Jiffy Lube

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] on behalf of [redacted] ***

To all concerned: I truly empathize with Ms [redacted] and agree that she “feels” that “we” caused damage to her vehicle but “feeling” something does not make it so The proof is all in the video footage There is really nothing to respond with at this time since Ms [redacted] has still not viewed or responded on the viewing of the camera footage but yet continues to assess the blame in our direction Once the video footage has been viewed, I will gladly assist Ms [redacted] in backing up the footage to whoever the responsible party turns out to be Ms [redacted] purchased the vehicle brand new and has taken impeccable care of her Volkswagen so it should not be too difficult for her to contact everyone who has every worked under the hood provided all receipts are accessible, and then hopefully the guilty party will admit their misstep to her A covlike this one is so unfortunate and has caused so much unwarranted anger at an innocent party Hopefully the third time will be the charm in viewing the footage I’m in hopes that once the video is viewed by Ms [redacted] , without the lens of anger, then she will surely see that she has been mistaken this entire time I will be awaiting a response Regards, [redacted]

we spoke with the driver the next dayshe claims that we hit the rack on top of her truck with either the building or door of the storewe asked if we could look at the damage and she said the owner would be calling to schedule a timethe owner never did callthe driver called back the next day and said that they had already fixed the rackapparently the fixed it at their own place of businesswe examined the store and saw no signs of the rack hitting the door or walls of the storewe asked why we were not allowed to look at the vehicle prior to the repair and the driver said they needed to fix it right away

June 3, Via Email Revdex.com [redacted] E4th, Suite Cincinnati, OH Re: [redacted] Dear Mr [redacted] Thank you for contacting us concerning Ms [redacted] ’s complaint Our customer service representative spoke with Ms [redacted] on June 1st and our company has accepted liabilityShe sent in her repair bill from Kings Ford and we paid for the repairs and refund of the Jiffy Lube serviceWe mailed her a reimbursement check for $We apologize for Ms [redacted] ’s inconvenience Thank you for your time and if you have any questions please feel free to contact me at 800- [redacted] Best Regards, [redacted] Customer Service Manager

A complaint was filed with Jiffy Lube #in Yuba City, CA on 6/7/regarding a service performed upon customer request on 5/13/ The customer (Gerald [redacted] ) alleged that the transmission fluid used while servicing his automatic transmission in his [redacted] Explorer (187,miles) was contaminated with water We immediately inspected both our bulk transmission fluid tank and transmission fluid machines for any evidence of water contamination and found none Nor have we had any other complaints of water contamination in our transmission fluid.Mr [redacted] had another shop replace his transmission fluid twice at another repair facility since the service at Jiffy Lube and continues to get water contamination This indicates an issue with an internal cooling system leak These facts were explained to Mr [redacted] , the claim was denied.During one of the inspections at the other repair facility Mr [redacted] was advised that his fuel line had been repaired at some point near the fuel filter Mr [redacted] brought this to our attention as his fuel filter was also replaced on 5/13/ This repair to the fuel line was not performed by our technicians during the service on 5/16/ After further inspection of the service history at Jiffy Lube it was determined that the fuel filter was replaced multiple times previously under the previous ownership of the Jiffy Lube in Yuba City, perhaps the fuel line could have been repaired at that time.We contacted Mr [redacted] s repair facility and requested an estimate and offered to take care of a new fuel line as a good will gesture, in addition to the refund of his the original service $*Please note the Revdex.com has incorrect ownership information of Jiffy Lube in Yuba City

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below A "miscommunication" on the check resulting in its addressal to a non-existent person, so that it is unusable should not have required me to go through the delay of mailing the check back and your receiving it before issuing a new one If there were such concerns regarding my honesty, then you should immediately have canceled the check and then immediately sent out a new oneTo date, I still have not received a valid checkIt is now June 12.I did not admit to agreeing to anythingI informed Ryan Rthat the first time I spoke with his customer service manager Joe that I did agree that I wanted a check for the oil, but that due to disagreements with the refund over the botched oil change and the fact that I did not have time at that moment to discuss it further, we were going to have to continue discussing the oil change refund at a later dateI told Ryan Rwhen we spokeHe is correct that I refused both a mechanic's check and a gift cardI don't want either of thoseI want a refund for the botched oil change and I want the check for the oil itself to be sent promptlyThese demands are not unreasonableJiffy Lube took my money, but neither re-fastened the undercarriage properly nor replaced my oil capThis could have been disastrous; in fact, it could have caused my engine to catch fire on the highwayIn the end, it caused an extreme waste of time, at least additional hours total, for myself and family members, this is time we do not haveJiffy Lube agreed to perform a service- they did not, and I request that they take responsibility for that Regards, [redacted]

Thank you for giving us the opportunity to address your issue regarding the total loss of your vehicle and payments through the Revdex.com complaint processWe hope the following information and explanation will answer the issues addressed in your complaint Ms [redacted] , we regret to hear of the accident resulting in the total loss of your vehicleAs indicated in our September 4, Insurance Settlement Letter to you, at the time of the total loss of your vehicle, the payoff was $28,We are able to confirm receipt of a settlement in the amount of $21,from your insurance provider, [redacted] *** on September 3, At that time, we closed your account and billed you for the difference between your payoff and the amount received by your insurance providerThis difference is called a deficiency balanceThe deficiency balance for your above referenced account is $8,Because your account was closed with a balance, our records indicate that we are reporting your account has been transferred to our Recovery section, as well as assigned to internal or external collections Our records indicate you elected to purchase BMW Guaranteed Auto Protection at the initiation of your Contract; therefore, in an effort to expedite your settlement, we initiated a claim with your GAP insurance companyIn your complaint, you stated you were unaware your GAP insurance was administered by a third party companyWe have enclosed a copy of your original BMW Guaranteed Auto Protection contract demonstrating that Safe-Guard Products International, LLC is the administrator of this serviceAs an indirect financing provider, BMW Financial Services does not administer any warranties or optional products that may be offered to you by your retailer at contract inception In your complaint, you expressed your dissatisfaction with the service provided by Safe-Guard Products and the documentation they requested from youWhile we are sorry to learn of your dissatisfaction with the request they made from you, should you like to discuss your experience with Safe-Guard Products International, LLC further we would recommend contacting them directly Ms [redacted] , on October 27, we received an estimate in the amount of $6,This represents an estimate of the amount which your GAP insurance will coverUntil payment is received from Safe-Guard Products International, LLC, this estimated amount will not be reflected on your accountHowever, once the payment amount is received from your Safe-Guard Products International, LLC we will update your account accordinglyPlease be advised that you will be responsible for any balance remaining on your account In your complaint you also mentioned concerns regarding the credit reporting for your referenced accountBMW Financial Services furnishes account data to the credit bureaus in compliance with the Fair Credit Reporting Act (FCRA)The FCRA requires that the information provided by BMW Financial Services be accurateAccordingly, BMW Financial Services does not instruct the credit bureaus to remove derogatory information unless our reporting of that information is inaccurateIn this case, the data BMW Financial Services furnished to the credit bureaus is accurate Although we empathize with your situation and appreciate your loyalty, as a financial services provider we are required to report payment histories pursuant to established guidelines and therefore, are restricted from changing any payment history we have correctly reportedWe have made the decision to report to the credit bureaus and must report all of our customers based upon the same criteria to maintain the accuracy and integrity of our reportingBecause we have no evidence indicating that our reporting is not accurate, we are unable to we cannot remove the collections indicator from your credit report If you have any questions, please contact me, [redacted] Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter

Complaint: [redacted] I am rejecting this response because: They continue to lie about causing damage, they did service the vehicle, we made a second trip to show them the damage, and the frame was a customers property that was scheduled for a A.M delivery They made no attempt to look at it Regards, [redacted] ***

Mr [redacted] did have his vehicle service at our store in Rio Rancho, NM on 7-22- We performed a rear differential fluid change with 75/and a limited slip additiveThis is the required fluid for Mr***'s vehicle On his subsequent trip to Irvine the fluid leaked out of the pinion seal (unrelated to our service), it was this fluid loss that caused the noise and damage that required Mr [redacted] to visit the Jiffy Lube in California.The Jiffy Lube in California is not a part of our franchise They noticed the fluid was low (due to the pinion leak) and topped off the fluid with 75/ This is not the required fluid, but also would not cause damage in short amount of time The differential was damaged due to fluid loss from the pinion seal leak and not negligence on behalf of our service center We performed the service as prescribed using the correct fluid application for Mr***'s vehicle

This is in response to the claim # [redacted] with Rent-2-Own and [redacted] ***I have spoke to the regional manager Jeff B [redacted] in regards to the claimWe will be refunding the days of rental income to [redacted] ***A check in the amount of is mailing out of the Rent-2-Own Corporate officeOur apologies for any inconvenienceSincerely,Nancy D***Facility Manager

Pursuant to Ms [redacted] request, [redacted] , BMW Financial Services, Insurance and Title Release Team Leader, will be contacting her today to work out a mutually agreeable resolution on this matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I recieved a call from the regional manager regarding my complaintWe spoke about my car issue I explained to him what had happenedI did not say that I thought there was water in the oilI told him that the next day my had a loud noise coming from the engine so I checked the oil and it was clear liquid did not looked like oil to me , I was in shocked because there was metal speks from the internal surface of the engineHe said thats not there problem and that they did there job by putting oil inHe offered me to go jiffy lube and change the oil but it wont due me any good because it sounds like a engine problemI Don't have no choice but to stay put because don't want to be stuck on the road due to engine problemWhat im upset is due to the fact that my car is 30yrs old and they treated me like my car is junk just by the appearanceI have taken my other car to jiffy lube which is the same model and is 29yrs oldBut looks better then the one that got damageAnd they know what to do with it they confirm with the type of oil it should need for that yr of car which is high mileage oilWhen I took my car to Sherwood they just looked up the kind of oil and went with thatKnowing how old it was and how may mileage it hadThey did not put high mileage oilThat's why I believe I was miss treatedAnd they should pay for a new engine nt into jiffy lube for a oil change I was asked what kind of service I wanted and I reply that I wanted the $service with the recommended oil for my carI understand my car is 30yrs old but that's no way of solving the problem I drove my car from Hillsboro to SherwoodAnd had drove it well before thenDid don't have a any engine rattling.Sincerely, [redacted]

They are putting extremely statements in their responsesThey are only telling more liesTheir first lie to falsey gain access to my hime when I would not accept Regional Manager [redacted] brush under rug agreements she lied to me then had the delivery guys that had delievered my new uninfested bed bug bed that they were just told to pick it up no reason or they would have to call policeThen ***s story wa she was filing claim and it coukdnt be in here when adjustor was items couldnt be which was another lieIn which now there main woman [redacted] at their corporate office continues to lie on this page to try to cover their butts Ive responded to their response with the screenshots from their accounts manager who said I was credited overly until was taken care ofI didnt even have the items taken bc of bed buggs they didnt retreat my home as they were supposed toThey totally after admitted guilt has really hurt and caused out family so much emotional distressMedical distress a long whole list and to see them to continue to lie when there is proof against every thing they try to come back with only proves this business is a scam! And they obviously do not follow health department laws! Thanks I just want this added since ***s story and [redacted] and [redacted] insurance lady [redacted] can be contacted and lawyer also and will provide same evidence.?

my thanks to all for making my two years so pleasant and enjoyable

[redacted] is a customer with our Marietta Rent-2-Own storeShe has 3? rental agreements? with themThe 1st agreement? started 1/23/for a washer and dryer and it is almost paid forThe 2nd agreement 9/18/for recliners and a sofa and the 3rd agreement started on 3/17/ for a 32" TV [redacted] usually makes her payments with debit cardIn April 14th, her card was ran for $to bring her account currentThe accounts are again behindThe store has left several messages and door hangers for her to contact them about her accountMike V [redacted] has seen [redacted] at the Family Dollar store a few times and ask her to stop in and see him about her accountHe is willing to help her with getting back on trackShe never came in or has not responded to any of the messages left for herThey ran her card yesterday for 290.00? the balance owed on her agreementsI spoke to the manager today and he backed the payments off her account and applied the refund back to her cardThe agreements as of today are days lateMike the store manager is willing to help her outShe needs to stop by the store and speak to himHer washer and dryer is almost paid in full and he doesn't want her to loose itSincerely,Nancy D***Facility Mananger

On November 6, MsS [redacted] brought her Honda Civic into our service center in Simi Valley, Ca on ELos Angeles Ave for a Signature Service Oil ChangeAs part of our Signature Service Oil Change vehicles undergo various test including checking for copper in the brake fluidAlthough we test brake fluid for moisture and its boiling point, copper testing is the only method recognized by the Motorist Assurance Program (MAP)The new MAP guideline requires brake fluid replacement for vehicles with ppm or more copper in the fluidMsS [redacted] ’s vehicle test for more than ppm copper in the brake fluidThis was shown to her using Phoenix Systems Brake Test Strips and its rating chart.We also reviewed the surveillance footage from the time of the service and found our technician verifying and signing the oil filterThe filter is then given to the technician under the vehicle for installationThe oil filter that we stock for this vehicle is blue in color similar to that of the dealershipsI attempted to get the oil filter that was removed at the dealership, however, it had already been discardedIt is unsure why they assumed the filter had not been changed beside the similarity of the color and sizeAs a gesture of good faith I offered the customer a full refund as well as the opportunity to review our surveillance footage and various brake fluid testing techniquesThe customer accepted my offer for the refund and declined to review the footage or testingA check was in the amount of $(forty-one dollars and seventy-nine cents) was mailed to the customer on December 7, Sincerely, J [redacted] Area Manager

[redacted] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ? NO, this is a LIE? I spoke to Carrie on the phone - they were to have the paperwork signed when they delivered to my sonMy sons girlfriend gave them HER bank card number which they charged until [redacted] ? cancelled it.? They took MY INFORMATION off past accounts and started charging me.? I want to see this contract I didn't sign.? I will take this to courtThis is fraud and I will sue

I want to first apologize for the delay in responding I have been out of the office and the store manager is out on vacationI have worked with our Sales Assistant Manager yesterday afternoon to see how we can assist with [redacted] and her accountShe did make a deposit on the headboard that did come in damagedOn 10/31/was applied to her rental agreement on the mattress and platformThe remaining balance is getting applied to her pending rental agreement for the sofa, chair and 55" TV which set up for delivery from the Amelia store this SaturdayBoth of her current accounts: the mattress and platform and the other rental agreement for a laptop are currently due for February 5th, We have extended her due date? on both accounts plus the new rental agreement on the sofa, chair & TV to February 21st, This is giving her days free on her accountsSo all three accounts are due on February 21stAnd they have been set up so the due dates are on the 5th and 21st of the month for all three accountsOnce the furniture is delivered and the rental agreement is signed, if she still wishes to have her account moved we will do so at her requestShe will need to speak to Amanda at the store to work this outAmanda was to call and go over all this information with [redacted] We apologize for the poor service she has received in pass and strive to better in the future.Thank you,Nancy D***Facility ManagerRent-2-Own

Please close the caseThere is no resolution that I’m happy with, but I’m sick and tired of dealing with BMW FinancialI’ve learned a valuable lesson about how they value their customers and as soon as my lease is finished, I’m done with them