Jiffy Lube

I am rejecting this response because I did what I was told to do by the Inspector who Inspected my car before I returned the lease.While on a three way call between BMWFS, [redacted] and myself (after I had already returned the car) [redacted] asked for the location of the car so that they may replace the windshieldI was no longer in a binding contract with BMWFS at this pointBut anyway, during that call we were informed by a leasing agent at BMWFS that they had sold the car to the dealership where I returned the car in Spring Valley, NYIn our next conversation with the Manager of that dealership we were told that the car had been sold to a consumer already and he advised us to talk to the Service Department Manager and try and obtain from the Service Department either a work order, invoice or receipt for the replacing of the windshieldHe said "if they replaced the windshield they should have a bill or something that you can use to collect on your windshield replacement claim"Ultimately, when we spoke with the Service Department Manager he confirmed that the car was cleaned and sold without the windshield ever being replacedFor BMW to now come after me for this $is nothing short of a robberyI will not pay this and will hold on to the $Disposition Fee (which I am responsible for)Had I known that replacing the windshield was what I should have done then that is what I would have done! My inspection took place four days before the return of my car on 11/and by the time I found out that I was being charged $dollars for a new windshield on 11/the car had already been cleaned and sold with no new windshieldObviously the barely noticeable chip did not hinder the sale of the car! And just for the record: [redacted] was willing to replace the windshield if they knew where the car wasThey tried hard (through me) to locate itSafelite is a National Company and they would have gone anywhere to replace it but no one could tell us where the car wasClearly, as we know now, it was already in the possession of its new ownerIf BMWFS feels this strongly about windshields being replaced then they should create a policy where it instructs Inspectors to demand Lesees replace entirely and not repair their windshields when there is a chip the size of a dust particle on itLet it also be known that I returned this car 2,miles below the 36,miles that I was allowed

Thank you for allowing Alphera Financial Services, a division of BMW Financial Services NA, LLC, the opportunity to respond to your concerns regarding collection activity on your account through the Revdex.com complaint process Upon receipt of your complaint, we reviewed our account records and confirmed that the above referenced vehicle was repossessed based on your failure to make timely monthly payments At the time your vehicle was repossessed, your account was over days delinquent with a past due balance of over $3, For your convenience, we have enclosed a copy of your payment history In your complaint, you referenced Section (Balloon Payment Options) of your contract, which contains a provision for the refinancing of any balloon payment, if applicable Unfortunately, per Section (Payment Schedule) of your contract, you did not select a financing option that contained a balloon payment when financing your vehicle Because of this, the refinance option, which is available only for balloon payments, was not available to youWe have enclosed a copy of your Motor Vehicle Retail Installment Contract- New York (“Contract”) for your convenience According to our account records, we permitted you to defer the following monthly payments: · January 26, · February 26, · May 26, · June 26, · September 26, By providing five payment deferrals, we hoped to assist you in your time of hardship Despite these payment deferrals, you continued to make payments late In addition to making late payments, you failed to make all required monthly payments before the maturity date of your Contract Your contract was originally signed on July 12, and was scheduled to mature on July 26, After you elected to defer five monthly payments, the maturity date was changed to December 26, As of the date of this letter you still owe $1,in monthly paymentsYour remaining balance consists of collection, repossession, late and return check fees Your complaint also inquired as to why your account balance increased after your vehicle was repossessed The balance increased due to a $repossession fee charge that was added to your account following the repossessionThe itemization of your outstanding balance is as follows: Outstanding Payments: $1, Collection Fees: $1, Repossession Fees: $ Late Fees: $ Return Check Fees: $ Total: $4, As of the date of this letter, we have not sold the above referenced vehicle through an automotive auction Based on the Notice of Sale letter provided to you dated March 4, 2015, the vehicle was available for redemption at [redacted] ten days from the date of the letter, in the event that you paid your remaining account balance We have not received a payoff amount from you and plan to proceed with the auction Alphera Financial Services furnishes account data to the credit reporting agencies in compliance with the Fair Credit Reporting Act (FCRA)The FCRA requires that the information provided by Alphera Financial Services be accurate Alphera Financial Services has confirmed that we are reporting your account accurately and will not change any reporting based on your request If you have any questions, please contact me, [redacted] , Monday through Friday, from 9:a.mto 5:p.mET, or by mail at either address listed on this letter

Revdex.com spoke with *** from the company and he stated he would reach out the consumer to find other ways to get the parts needed for his car

I have contacted [redacted] ***We are in amicable agreementCustomer's complaint has been resolved [redacted] will also be contacting you to remove

Complaint: [redacted] I am rejecting this response because:First of all, I have been attempting to contact Jiffy Lube headquarters to explain to them and complain about the unprofessional service and staff they have at the site I went to. No one has responded or contacted me. I was given a case number and told that the franchise manager would contact me, which he\she never did. Secondly, no one at that site said anything about my wheel berrings it was not until after the SECOND TIME I took my vehicle to jiffy lube and they did fix the front rotors I took it to another mechanic obviously more qualified to work on my vehicle that I found out about the wheel berrings. It was after the third time I took my vehicle back to jiffy lube that they looked at the wheel berrings. Thirdly, after paying over 500 ALL OF THESE ISSUES SHOULD HAVE BEEN ADDRESSED AT THE FIRST INSPECTION OF MY VEHICLE. AGAIN, JIFFY LUBE LET ME DRIVE OFF IN AN UNSAFE VEHICLE AND PUT MYSELF AND MY DAUGHTER AT RISK. I had to pay another 550$ out of pocket to have a qualified mechanic look at my vehicle. If my vehicle had all these issues when I brought my vehicle in on 12/13/14 THESE SHOULD HAVE BEEN ADDRESSED!!!!! They were not. I drive a far distance and for Jiffy Lube to knowingly put me in a unsafe car on the road, is illegal. Finally, the fact the jiffy lube hires unprofessional staff who attempt to use jiffy lube merchandise and equipment for their own financial gain, and access jiffy lube costumers’ information to contact them personally is unprofessional and illegal! That should be an issue for jiffy lube as well. I certainly have the text messages sent to my phone that Jiffy lube staff sent after I had left the facility. Regards, [redacted]

Thank you for giving us the opportunity to address your issue regarding the extended Maintenance Program Upgrade Agreement for your above referenced account through the Revdex.com complaint processWe hope the following information will answer the issues addressed in your complaint and explain our position Ms [redacted] , MINI Financial Services is an indirect financing provider to [redacted] ***; therefore, considered a separate entity from this retailerAs an indirect financing company, the Retail Installment Contract (Contract) negotiated with [redacted] *** is submitted to [redacted] as your lender and we are asked to provide the funds necessary to complete the total purchase amount associated with your vehicle While your purchase may include optional products and services negotiated at the time of purchase and included in your Contract, [redacted] does not sell or administer any extended maintenance policiesThese policies are provided by third-party vendors and are sold through the independently owned and operated *** dealersUnfortunately, [redacted] is unable to accommodate your request to issue a refund for the Maintenance Program Upgrade Agreement (Agreement) included in your Contract Concerning the specific Agreement included in your Contract, the Agreement specifically states that refunds will be granted only if the covered vehicle is deemed a total loss while owned by youWe have enclosed a copy of the maintenance agreement for your review If you have any questions, please contact me, [redacted] at (866) [redacted] , Monday through Friday, from 9: a.mto 6: p.mET, or by mail at either address listed on this letter Yours sincerely,

Thank you for contacting us in regards to [redacted] complaint. Our customer service representative spoke with [redacted] on May 20th and agreed to refund her the $38.51 for the oil she purchased. He also offered her a gift card towards a future... Jiffy Lube service at any store and apologized for the situation. At that time, [redacted] refused the gift card offer but accepted the reimbursement check. Because of a miscommunication, the check had to be mailed back to our office and another reimbursement check written in her husband’s name was mailed on June 10th. I personally spoke with [redacted] on June 1st and June 5th regarding her reimbursement and again apologized for the situation. Additionally, I offered to pay for a mechanic to diagnose if there was any damage that occurred as a result of the incident. [redacted] told me she was too busy to have the vehicle diagnosed so she declined our offer. She did admit to me she agreed to our customer service representative’s offer during their conversation on May 20th. Based on the facts of the situation, we can still offer the Jiffy Lube gift card for $55.09 which is the amount she paid for her May 5th Jiffy Lube service. Please let our office know if she wishes to accept our company’s offer.

Thank you for giving us the opportunity to address your issue regarding how we have reported your account status to the credit reporting agencies through the Revdex.com complaint processWe hope that the following information and explanation will answer the issue addressed in your complaint.As a result of our recent investigation, we immediately sent a manual update to Experian, Equifax, TransUnion and Innovis, removing the collections indicators from our reporting of your above referenced accountWe received the insurance settlement from your insurance provider, State Farm, on July 21, As courtesy we have waived your remaining $insurance deficiency balance and will report your account as terminated and settled in full.Although it may occur sooner, please allow to days for all of the credit reporting agencies to change the information in their systemsPlease note that credit monitoring services may not be directly associated with the credit reporting agencies and may not have access to the most up to date information regarding your accountIf you need assistance with any lending institution while your file is being updated, they may send a faxed credit verification request to (800) [redacted] or to either address listed belowPlease ensure they include your signed authorization with their request.Mr [redacted] , BMW Financial Services prides itself in offering premium customer serviceWe regret we did not meet your expectations after the total loss of your vehicle and you thought we were attempting to recover more money than due to usWe hope our resolution has restored your faith in BMW, and look forward to the opportunity to serve your vehicle financing needs well into the future.We are committed to providing you with the highest level of serviceIf you have any questions, please contact me, [redacted] *** at (800) [redacted] , Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter

Thank you for giving us the opportunity to address the issues you experienced while attempting to file an excess wear and use claim, through the Revdex.com complaint processWe hope the following information and explanation will answer the issues addressed in your complaint Upon receipt of your correspondence, BMW Financial Services reviewed our records for the above mentioned account and confirmed there is an outstanding balance of $Our records indicate the billing address on file for your account at the time your lease end packet, maturity bill, and final demand letter were sent was [redacted] Additionally, according to our records we attempted to contact both you and [redacted] multiple times, using the phone numbers you provided, between August 28, and October 3, Your account was billed on August 4, and was not assigned to Vital Recovery Services until November 3, BMW Financial Services is a separate entity from both [redacted] BMW and [redacted] As a courtesy, BMW Financial Services reached out to [redacted] , Non-Mechanical Claims [redacted] at [redacted] on November 13, [redacted] advised an exception has been made to approve your claim without the requested imagesA check in the amount of $will be issued on November 14, to us to cover the right rear tire charge The Excess Mileage Charge of $(including applicable sales tax) was assessed because the vehicle was returned with 36,miles; over the contractually allowed milesExcess mileage is billed at $per mile in accordance with Section of your Motor Vehicle Lease Agreement (Lease) After receiving the check of $324.00, an outstanding balance of $will remain on the accountThis amount is comprised of sales tax associated with your final lease installment in the amount of $and excess mileage in the amount of $ If you have any questions, please contact me, [redacted] , Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter

Revdex.com: I finally received the title after making numerous of calls to the DMV and to the party in question, I am still very dissatisfied with the amount of time it took to get the title I hope that the company improves their customer service and provide proper training to their title departmentI will still rate this company a F- on their service

This is the response from the manager Mark M***:Hey Nancy she was told by Ashley when we ordered the camera because it was a special order and not something that we normally carry that she would have to put at least down to get the camera and it was non refundableWhen she came in to get the camera I listened to Josh show it to her and he put the things together and showed her how to use itshe said she was only using it temporary even though she told Ashley she was getting it to keepShe called me later that night and said that power cord wasn't in the box I told her everything was in the box we made sure she made us open it brand new right in front of herI asked her where she lived I was going to stop by and figure it out for her but she got mad and said she was just going to bring it back tomorrow .Now she is saying that it didn't do what she wanted it tooShe read the description with Ashley when ordered and said that was the one she wanted.? She came in and signed the agreement not only did we tell her but at the bottom of every agreement it states all payments must be paid in advance and there are no refundsWe told her we would give her an in store credit toward something else that is our programI will allow her the full amount to be applied to something else if something was actually wrong with the product or there was truth in what [redacted] is saying but I have heard to many different stories I would issue a refund but there's nothing wrong she used camera and now wants her money back.? Thanks Mark

I have spoken with Mr [redacted] about his accusation that we had added coolant to his brake systemI looked up camera footage and found that his brake system was never opened nor touchedI explained this to Mr [redacted] and he told me that he is not convinced that this occurred on his most recent visit to our [redacted] location (April 30, 2017)He told me he replaced his brake pads himself and when his friend was bleeding the system they found the issueI believe in taking care of our customers so I asked him if he would be happy to allow us the opportunity to provide a brake fluid exchange at no cost and he agreedCustomer is happyThank you

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find the offered resolution as acceptableHowever, I do NOT want to fully resolve my Revdex.com complaint until the title has been delivered to me at my officeOnce I have received the title, I will be MORE THAN HAPPY to consider my complaint resolved

Hello, In response to this complaint I have myself resolved our customer's issue. The vehicle in question has near 400,000 kilometers on it, and the event which occurred was as follows;Oil pan drain plug removed normally.Plug that was removed would not tighten, only thread to a point and loosen... again indicating drain pan thread damage on arrival.Opted to install new drain plug - tightened better but still not perfect; informed customer.Customer returned noticing dripping from plug - perhaps new plug installed was a dud - replaced again. No changeAssuming mileage and age of vehicle and experience of myself and my technician; we believed that there was no fault on our part and I instructed the customer on how to have the drain pan threads fixedin a manner I 100% believed would cost next to nothing.This was not the case however, and the customer reached out to the BBB before returning to the store once more.Upon learning that the fix would not cost the customer under $50 as I had previously believed, the customer and I worked out a way I could solve this problem for free.I opted to install a "self - tapping piggy back" drain plug (I don't normally offer this option because although it is a PERMANENT working solution, it damages drain pan threads further... and asI have stated before I once thought the fix to be much cheaper than the estimates I was shown.)Plug was installed correctly and the leak has stopped. Vehicle is still serviceable for the foreseeable future.Customer had left my shop happy and appreciative and I apologized for the inconvenience I have caused her and I believe the issue to be resolved 100% Thank you, -Will

Thank you for giving us another opportunity to respond to your issues regarding the way interest has been calculated, as well as how your payments have been applied, through the Revdex.com complaint processWe hope the following information will further clarify our position on this matter The type of financing agreement you have with [redacted] Financial Services is a simple interest loanAs a courtesy to our retail customers, we offer payment deferrals to assist with temporary financial hardships Originally, we allowed a total of four deferrals during the life of the retail contract, but recently we made the decision to allow one payment deferral for each year of the financing agreementSince your Retail Installment Contract (Contract) has a six year term, you would be allowed up to six payment deferrals Our records indicate a payment deferral was first discussed in October At that time, our representative advised each deferral would add one month to the end of the ContractAdditionally, you were given the option to pay the interest portion of your monthly payment or to defer the entire amountIn November 2009, you elected to defer two payments, and in December 2010, you deferred one monthly paymentIn both instances, you chose to defer the full amount, rather than paying the interest portionThe statement concerning any charge referred to the cost of processing a deferral Mr [redacted] , we can confirm that the amortization of your loan was discussed in December At that time, you were advised the Contract you have with us is a simple interest loanFurthermore, we advised that the time between monthly payments will affect the amount of interest paidWe explained the positive effect of paying early as well as the negative effects of late payments While we are unable to waive accrued interest, we have offered to defer two additional monthly payments in an effort to relieve some of the burden of having a large final paymentIf you request two additional payment deferrals, your maturity date will be pushed back to March Utilizing these deferrals would result in a small amount of additional interest accrual, but it would allow you to continue submitting your usual monthly payment amount in January and February, and then your final payment in March for any remaining balance We are committed to providing you with the highest level of serviceIf you have any questions, please contact me, [redacted] Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter

I am responding to the complaint # [redacted] for [redacted] and Rent-2-Own located in Zanesville, OHOn 4/11/ [redacted] rented from Rent-2-Own in Zanesville a MacBook computer # [redacted] He rented the computer until 7/9/when the agreement was terminatedHe paid a total of $1, in rent on the computerHe did not pay the computer off in full therefor there was no ownership on his partA month before the computer was terminated, 6/10/ [redacted] brought the computer into the store for a service issueIt was sent to our service department, repaired for overheating and was returned weeks later on the 29th to the customerThe customer stated to the store employees while the computer was in service they ruined it and didn't want it and cursed them outThe same computer was re-rented to another customer a few weeks later? and the only service issue with the computer was the battery was replaced and it is still on rent to the same customer sinceThe regional manager offered to [redacted] the first of July an offer of $to buy-out on another computerThis was $less then the original buy out priceThey said they were done with usIn October 2016, the customer came in and asked for their computer back, after the agreement had been terminated and after they had refused to pay on it anymore or take the reduced buy-out offer months priorThe computer they had rented was transferred to another store and was re-rented to another customer.? In November the customer called the corporate officeDustin C [redacted] a regional manager offered them another computer for the same buy-out of $On Black Friday the store called him to come in and pick up the computer, they came in and the manager gave the customer a better offer of $since they were short on cash for the $offerThey accepted it and thanked the store manager and leftWe feel the customer has been accommodated for the service issueThe customer did not keep his club program which covers an extended year on the merchandise once it is paid in full

12-20-16To: [redacted] Resolution and Review SpecialistWhen the customer first brought her car in my service tech as well as her discovered a leak that was coming directly from the thermostatWe replaced the thermostat as she wanted us tooWe never did an oil change so as far as the oil leaking that was not the issue the day she brought her vehicle inWe have decided to go ahead and refund the customer her money she spent on Dec1st of $We deeply regret any inconvienence that this may have causedThank youSincerely, [redacted] ***store manager [redacted] district manager

December 22, Via Internet [redacted] [redacted] [redacted] Thank you for contacting us in regards to Ms***’s complaintWe received her comments from December 21st I personally spoke with Ms [redacted] today and was able to get further details about the incident from September 19thI apologized for the incident and assured her the district manager would speak with the employee Ms [redacted] identified to meObviously the employee’s behavior was not acceptable and our district manager went out to the Jiffy Lube store this afternoon to investigate the situation furtherAgain, I apologize to Ms [redacted] and appreciate her letting us know of the incident so we as a company can prevent this type of situation from happening in the future Thank you again for contacting us and if you have any questions please feel free to contact me at [redacted] Sincerely, [redacted] Customer Service Manager

Thank you for giving us the opportunity to address your concerns regarding the amount financed in your Retail Installment Contract (Contract) through the Revdex.com complaint processWe hope the following information and explanation will answer the issues addressed in your complaint.Ms [redacted] we regret to learn of your dissatisfaction with your retailer Alphera Financial Services is an indirect financing provider to your retailer, Hyundai of Louisville and therefore, is a separate entity from this retailerAdditionally, we were not involved with the process of negotiating your ContractAs an indirect financing company, the Contract negotiated with Hyundai of Louisville is provided to Alphera Financial Services as your lender and we are asked to provide the funds necessary to complete the purchase of your vehicle We understand you also have concerns regarding the payments you have made on your accountFor your convenience we have enclosed copies of your Contract, transaction statement and amortization scheduleYour Contract provides detail on the amount financed and payment scheduleYour amortization schedule details the interest and principal portions of each of the payments you have made to date.Ms [redacted] a refinance would establish a new account for your existing ContractThe current payoff on your account, valid until February 21, is $22,We do provide refinancing options and would like to discuss this opportunity with you personally, if you would like to go over your refinance options, please contact us at (866) [redacted] Monday through Friday, from 9:a.mto 9:p.mET, or by mail at either address listed on this letter.We are committed to providing you with the highest level of serviceIf you have any additional questions, please contact [redacted] Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter

They have not given me an answer on what documents they sent to DMV. Also, I called the DMV on 12/08/2014 @ 12:50PM and spoke to technician G9, which states that they have not received the required paperwork. They are requesting a letter from Nevada stating that there was never a title issued in that state and a Vehicle bond to issue a clear title. With that said I have contacted [redacted] from BMW and they would not transfer the call so that I can personally try and resolve this ongoing issue. Legally we have the right to speak to the title department or a manager but BMW will not allow it. Please provide me with the following, the name of the documents sent to DMV, a direct number, e-mail or fax to a manager or the title dept.