Jiffy Lube

March 31, Dear [redacted] ,I am in receipt of your letter regarding the above listed complaintPlease be advised that the customer has the facts a bit distortedCustomer called on or about 3/15/and stated that His car was in a parking lot and the oil drain plug had fallen out and He had no oil in his engineThe Manager went to the vehicles location to evaluate the customer's complaintIt was noted that there was no oil drain plug in the engineThe customer stated that the drain plug fell out where the car was parkedWhen questioned about where the drain plug was, the customer said that plug fell out in the lotWhen asked again about where is the plugThe customer stated that the plug fell out while he was drivingIf the plug fell out while the vehicle was moving, the leaking oil would be evident on the undercarriage of the vehicleThere was no evidence of oil anywhere on the undercarriage of the vehicleThe manager then installed a new drain plug, added oil to the engine and drove it back to the shopNo special "Fix it" oil was added to the engineAn oil pressure test along with a cylinder compression test was performed and both test's results were within manufacture's specificationsPictures were taken at the claim location and of the undercarriage of the vehicle documenting that no oil residue was present on the underside of the vehicle which would be substantial if the oil plug fell out while the vehicle was being driven.The customer's vehicle has 246,miles on itMost engines never survive to that point and to have a valve tap is quite common with that mileageThe customer is driving the vehicle with no power loss or reduction in oil pressureThe customer's personal mechanic has not given a detailed explanation as to what is damaged nor the degree of damage.I can appreciate [redacted] 's position, but just because he thinks we caused the problem does not mean that we didBased on the findings associated with His complaint, The position of the company is to deny any liability for the claim.Regards,Tom R

I am rejecting this response because: my property has been damages for nearly months and the opportunity for a simple repair was granted, due to the handle damages the window of my driver side also doesn't work properly fineIs Jiffys Lube also a body shop ?

I spoke with Mr [redacted] about the new service we provide that exchanges the fluid in the brake systemThe brake fluid is a recommended service from the Manufacture that prevent any issues with the ABS systemWe use test strips designed to test for the copper in each vehicleBelow is a simple explanation of how the copper gets into the brake system:Copper Is a Big Problem and a Tell-Tale IndicatorBrake lines have a copper lining that begin a slow corrosion process from the time brake fluid is added during manufacturingCopper levels can actually predict when more damaging corrosion will occurIt’s like a wear indicator for your brake fluidCopper plays a vital role in brake system safety.Government studies have proven that copper can actually plate to ABS components causing them not to operate properly resulting in longer stopping distanceIn addition, copper can accelerate the corrosion of iron components used in the brake system I also explained to Mr [redacted] that we have each customer sign a written estimate before we perform any additional services to the vehicle to eliminate any surprise when it comes to the customer invoice Please contact me with any additional questions Jiffy Lube Operations ManagerJason C*** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever they need to make a practice of being honest with a customer and not let them leave their lot with problems with the brakesThis action could have killed or seriously injured me or other people if there was a wreck do to their practice Sincerely, [redacted]

We do indeed owe her $for the a/c [redacted] requested it to be picked up on 9-We also should not have ran her card for the additional amount without her permissionIf we have caused any overdraft fees will absolutely take care of those as wellThis type of transaction is not condoned and will be dealt with accordingly? ?

Thank you for giving us the opportunity to respond to your concerns regarding the repossession of your vehicle through the Revdex.com complaint processWe hope the following information and explanation will answer the issues addressed in your letter In your complaint you stated a change in your type of checking account impacted your ability to make payments in a timely mannerAlthough the banking changes you referenced may have temporarily impacted your ability to remit payments using that account, it is still your responsibility, as the account holder for the above referenced account, to ensure your payments are received within a timely mannerAdditionally, our records indicate you previously advised us the reason your account was past due was because you forgot to make your payments Our records confirm the above referenced account was in default, as described in Section of your Motor Vehicle Lease Agreement (Lease) and as a result of this default was repossessed by BMW Financial Services on September 5, At the time of repossession the account was days past due and no payment had been made on the account since June Enclosed is a copy of your Lease which outlines the remedies of default in Section 26, part (a) and (e) As you were advised, to redeem your vehicle, you needed to pay off your account in full by Western Union or certified check on or before September 18, Since we did not receive the payoff from you, your vehicle was to be sold at auctionOur intent to sell the vehicle is outlined in the enclosed Notice of Sale (NOS) letter, which was sent to you via certified mail on September 8, As indicated in the NOS, following the sale of the vehicle, you will be billed for the difference between the Gross Early Termination Amount, $28,951.13, and the price received for the vehicle upon disposition We understand your request to continue financing your vehicle with usHowever, BMW Financial Services will be unable to accommodate your request to accept the past due payments from you and continue to lease the vehicle to you If you have any questions, please contact me, [redacted] at (800) [redacted] , Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter

Complaint: [redacted] I am rejecting this response because: The auto was brought into the shop and had leaves and acorns on the front windshieldThe mechanic should have cleaned this up before opening the air filter upHe did not clean the area before taking the carburetor apart I did see the mechanic having a difficult time getting the air filter in place and I saw him pushing hard to get the filter situated into the chamber which may have broken the sensorThis auto is well maintained and is one and a half years oldThe auto was running perfectly going into the shop and was unable to run efficiency one half hour laterAll people make mistakes and in this case this mechanic should own up to it Regards, [redacted]

June 23, Via Internet [redacted] Re: [redacted] Dear Mr [redacted] : Thank you for contacting us in regards to Ms [redacted] ’s complaint I have reviewed the matter concerning Ms [redacted] and her Nissan AltimaHopefully I can articulate the basic issues of this case in an objective manner On June 3rd Ms [redacted] brought her vehicle into our Jiffy Lube location for serviceAt the time of the service her Nissan Altima had 207,miles on itAccording to our company’s service records, this was the first time this vehicle has been to any of our Jiffy Lube storesOur customer service department was made aware of the problems with the service on June 6th and we contacted Ms [redacted] on June 7th During conversations with Ms [redacted] , our customer service representative recommended to her the engine would need to be torn down to the point of failure to determine the internal cause of failure and determine how Jiffy Lube was negligentOf course there is no way to determine externally what could be damaged inside the engineWe did not hear from Ms [redacted] or any of her representatives from June 8th until June 22ndWe informed Ms [redacted] again the engine would have to be torn down to determine the cause of failure to the engine Once the engine is torn down, we would send out a third party mechanical inspector from a nationally known company, Executive Auto InspectionsAs of the writing of this letter, we have yet to be informed the engine is torn down and ready to be inspected We value Ms [redacted] 's businessFurthermore, we realize that we are human and sometimes make mistakesHowever, I hope you realize we cannot pay for damages or tear-down costs which we do not know if we caused or notIf Ms [redacted] would like to provide us with proof that explains how hervehicle failed due to the Jiffy Lube service we would be more than willing to send a mechanical inspector out to verify the cause of failureIf at that point, we conclude that our service did cause the failure, we will not only offer reasonable repair to her vehicle, but we will also reimburse her for charges related to the tear-down and diagnosis Thanks again for contacting us and if you have any questions please feel free to contact me at 919-828-Ext: Best Regards, [redacted] Customer Service Manager

Thank you for giving us the opportunity to address your issue regarding your vehicle’s title through the Revdex.com complaint processWe hope that the following information and explanation will answer the issues addressed in your complaint Your complaint explains your dissatisfaction with the processing of title documents for your above referenced vehicleWe realize you are pursuing resolution for the taxes requested by the Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration Unit After the inception of your financing agreement on December 23, 2010, our records indicate that we continually contacted you regarding the status of your vehicle’s titleOur request was for a Power of Attorney to be completed, notarized and returned to us to ensure our lien was properly placed on your vehicle’s titleWhile our efforts to contact you began after the inception of your financing agreement, our records indicate that the requested documentation was not returned to us until SeptemberWe understand you are stating that we lost the documents; however we have no record of receiving any documentation from you before that time Once our requested documents were received on October 2, we forwarded your vehicle’s title, reflecting the lien from your previous financing provider and both you and your mother’s names, to the Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration Unit to add our lien, or interest, to your vehicle’s title and requested the removal of your mother’s name On October 23, we received a title issued to us from the Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration Unit disclosing our lien but with both your and Ms [redacted] namesBecause the financing agreement was established in just your name, we returned the title to Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration Unit with an Affidavit of Fact requesting the removal of your mother’s name, demonstrating their error Our request was rejected by Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration Unit on November 14, Their office has stated that documentation was sent to us demonstrating their rejection at that timeUnfortunately, we have no record of receipt of that documentation until February 28, We have enclosed a copy of the rejection, previously forwarded to you for your review In their rejection, the Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration Unit stated they may accept an Act of Donation form as a demonstration of tax exemptionOur records indicate that we continued to contact you and perform research on your behalf until September regarding the requested taxes Our representatives worked directly with the Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration UnitThe Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration Unit determined the title transfer, or removal of your mother’s name from your vehicle’s title was a taxable transaction since the transaction did not occur between spousesDuring your conversations with us, specifically those on September 18, 2014, we notified you of the options presented to usThose options were to remit payment for the taxes directly to the Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration Unit; o to allow us to remit payment on your behalf and bill your account for the taxes paid; or to pay off your financing agreement with us and contact the Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration Unit to cancel the change of ownership Mr [redacted] , up2drive prides itself in offering premium customer serviceWe sincerely apologize for not providing you with the level of customer service you expect and deserve during your interactions with us regarding your vehicle’s titleWe value your feedback and the opportunity to improve our service, so that issues such as those that you experienced do not recurWhile we understand you may not agree with our decision regarding the taxes assessed to your above referenced vehicle, we hope this letter provides you with the information necessary to understand our position Our records indicate that the payoff of your vehicle posted to your above referenced account on October 10, We sent your vehicle’s title and a lien release confirming the satisfaction of our interest in your vehicle to the address referenced aboveWe would recommend working directly with the Louisiana Department of Public Safety and Corrections, Office of Motor Vehicles, Title Registration Unit to resolve your titling concerns If you have any questions, please contact me, [redacted] at (877) [redacted] Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter

Our position is that we are not overpriced and did not charge Mr [redacted] for anything that he did not agree to during his visit We presented the price, he agreed, and so we performed the work We also gave him 15% off the total bill that brought it down to $ We checked with the dealership in Roswell, and they would do the same work for $ We are nearly the same as the dealership We value Mr***'s business, and would like to do something for him However, a refund is not possible We quoted him a price, he agreed, and he had the work completed There are two new fuel filters on his Dodge Ram We could certainly offer him a discounted price on his next oil change if he would like to take this opportunity We do value his business and want him to be happy with our service Thank You,Chuck P***Jiffy Lube - Roswell

[redacted] has separate accounts with our Rent-2-Own storeOn April he rented a smart phone made one payment on itDue for April 21stWe try to make all accounts due on Saturdays because of paydays usually fall on FridaysHe then came into the Rent-2-Own store on April 14th and rented a recliner and an 40"TVHe made one payment on the recliner and it is due from April 21stThe 49" TV he has made weekly payments in the store and the last on April 25thThe store has made numerous attempts to work out payment arrangements with ***He has broken all of his commitmentsAll three accounts are past due nowThe address he has listed with you is not correct for himThis is the same address on his accounts but he has moved and will not give us his forwarding addressAs stated on all of our Rental Agreements the merchandise must remain at the address given unless notified of the changeThis is why the store is calling his references to locate our merchandise and [redacted] to work out his accountHe only responds via text or e-mailThe store will have no other choice if he does not contact them this week but to file charges for stolen property.? ? Sincerely,Nancy D***, Office Manager? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Cortnei Beavers

Thank you for giving us the opportunity to address your issue regarding the how we have reported your payment history to the credit reporting agencies through the Revdex.com complaint processWe hope that the following information and explanation will answer the issues addressed in your complaint [redacted] is committed to reporting accurate information to the credit reporting agencies regarding the payment experience we have with our customersIn an effort to resolve your request, we researched your account and verified that one payment was received 30-days past dueThe payment due on December 27, was received days past due on January 27, Mr [redacted] in review of your account we can confirm that [redacted] attempted to contact you by phone prior to the delinquency, on January 20, as well as twice on January 21, We apologize that these attempts were unsuccessful in reaching youAs a courtesy, [redacted] attempts to contact our customers when accounts go beyond their payment due date, however it is ultimately the responsibility of the consumer to remit timely payments on the accountWhile we were able to speak with you on January 27, our records do not indicate that your account was to be enrolled in EasyPayIt was during that call that our representative advised of how to establish your enrollment in EasyPayOur records indicate that we received your EasyPay application dated January 30, and your enrollment was established on February 6, Additionally, the statement dated January 8, indicates that there is a balance due of $due on your accountOn the back of every Account Statement is a notice to consumers about negative credit reporting in which it is made clear that any “late payments, missed payments or other defaults on your account may be reflected in your credit report.” We have enclosed a copy of your Account Statement for the January 27, payment for your reference [redacted] furnishes account data to the credit bureaus in compliance with the Fair Credit Reporting Act (FCRA)The FCRA requires that the information provided by [redacted] be accurateAccordingly, [redacted] does not instruct the credit bureaus to remove derogatory information unless our reporting of that information is inaccurateIn this case, the data [redacted] furnished to the credit bureaus is accurate Although we empathize with your situation, as a financial service provider we are required to report payment histories pursuant to established guidelines and therefore, are restricted from changing any payment history we have correctly reportedWe have made the decision to report to the credit bureaus and must report all of our customers based upon the same criteria to maintain the accuracy and integrity of our reportingBecause we have no evidence indicating that our reporting is not accurate, we are unable to accommodate your request to remove the delinquency from your credit report If you have any questions, please contact me, [redacted] , Monday through Friday, from 9:a.mto 9:p.mET, or by mail at either address listed on this letter

Dear Mr [redacted] : Thank you for giving us the opportunity to address your rebuttal to our response concerning your request for the refund of the Lease acquisition fee through the Revdex.com complaint processWe regret that our previous responses did not resolve this matter entirely Mr [redacted] our response remains unchangedWe are unable to accommodate your requests to prorate and refund the Lease acquisition fee of $or refund your monthly lease payment of $as these funds were collected pursuant to the terms of the Motor Vehicle Lease Agreement and in satisfaction of your financing agreement with BMW Financial Services Additionally, the amount received from your insurance provider did not exceed of the balance owed to satisfy your debt to BMW Financial ServicesBecause there was no overage on the payoff we received from your insurance provider, there will not be a refund issued to youIf your insurance company indicated to you they paid more than the amount owed, please work with them directly We are committed to providing our customers with the highest level of serviceIf you have any questions, please contact me, Marshall Brown at (800) 578-5000, Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter Yours sincerely, Marshall Brown Senior Account Specialist BMW Financial Services NA, LLC

Ms [redacted] , We have received your correspondence through our franchisor and remain in the position as we spoke over the phone in that we will not take responsibility for another entity removing your oil drain plug and thus attempting to skirt their responsibility in the matter Conflicting stories, number of services and lack of immediate contact are other deciding factors Your service with us on the 9th was completed in under minutes with no issues No issues in regards to your oil drain plug/pan were noted on the invoice as well We inspect the oil drain plug with every service and replace if needed and replace the oil drain plug gasket with every Signature Service that we perform We also us torque wrenches on every drain plug set to the manufacturer’s recommended torque specifications to ensure that they are neither overtightened or loose I empathize with your situation and understand if you choose to reach out to the Revdex.com or other similar avenues but simply cannot be held liable for work performed at another facility that has tampered with the damaged part(s) in question Regards, George B [redacted] Senior Customer Service Manager Lubricar Inc [redacted] ###-###-####

Initial Business Response / [redacted] (1000, 5, 2014/08/05) */ I have spoken to Mr [redacted] on the phone and have agreed to refund his money Final Consumer Response / [redacted] (2000, 10, 2014/08/20) */ On Aug18, 2014, we received the full refund check from the businessAt this moment my complaint have been satisfiedThank you to the business for this favorable solution

We are sorry that Ms [redacted] had this issue and that it fell thru the cracksHer problems had be told to a former employee who failed to take the needed action and has since left the company When I received this complaint from the Revdex.com it was the first time it had come to our attention Since that we have found the information regarding this issue and have cut and mailed the check to her as requested I also phoned her to apologize and to let her know the check was in the mail Sincerely [redacted] [redacted] VP of Operations,

Thank you for your letter regarding how we have reported your payment history to the credit reporting agenciesWe hope the following information and explanation will answer the request addressed in your letter BMW Financial Services is committed to reporting accurate information to the credit reporting agencies regarding the payment experience we have with our customersIn an effort to resolve your request, we researched your account and verified that one payment was received 30-days past dueThe payment due on April 18, was received days past due on May 19, We understand from your letter you claim a payment was made on the above referenced account on May 16, at 7:PTWe are unable to confirm a payment was made on your account on May 16, Our records do not match the referenced information in your letter and your enclosed correspondenceOur records indicate a payment in the amount of $was posted to your account on May 19, A confirmation email reflecting this information was sent on May 19, at 10:p.mET BMW Financial Services furnishes account data to the credit bureaus in compliance with the Fair Credit Reporting Act (FCRA)The FCRA requires that the information provided by BMW Financial Services be accurateAccordingly, BMW Financial Services does not instruct the credit bureaus to remove derogatory information unless our reporting of that information is inaccurateIn this case, the data BMW Financial Services furnished to the credit bureaus is accurate Although we empathize with your situation, we are restricted from changing any payment history we have correctly reportedBecause we have no evidence indicating that our reporting is not accurate, we are unable to accommodate your request to remove the delinquency from your credit reportBMW Financial Services has made the decision to report the payment history of our customers to the credit reporting agenciesDue to the guidelines provided to us as a financial services provider, we must report all of our customers in the same manner to maintain the integrity of our reporting and cannot make exceptions for certain customers due to brand loyalty or previous payment history If you have any questions, please contact me, [redacted] Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter

Thank you for allowing Alphera Financial Services the opportunity to respond to your recent complaint through the Revdex.com complaint process regarding your above mentioned account and our attempt to collect the outstanding balance We trust the following addresses your concerns We have reviewed our account records and confirmed that your account has an outstanding balance of $ At the time of the accident, the account had a payoff amount of $40, We received a settlement check from your insurance company, State Farm, for $39, After we applied this payment to your account, you had a deficiency amount of $1, Alphera Financial Services did submit a claim to the company that you purchased GAP Insurance from, and received a check in the amount of $1, This leaves a remaining balance of $on the above mentioned account The outstanding balance consists of accrued interest in an amount of $348.30and a late fee in an amount of $The accrued interest arose as a result of Alphera Financial Services receiving your last monthly payment on January 30, and not receiving the insurance settlement check until April 7, The late fee of $was applied on March 31, as a result of Alphera not receiving your March 18, payment of $ Alphera Financial Services has reported to the credit reporting agencies that this account has been transferred to collections based on the outstanding balance We have not reported any derogatory payment history information as of the date of this letter You have two options for to satisfy this account: Pay the outstanding balance of $ Or resolve this with the GAP insurance company If this balance is paid by you or the insurance company by December 1, 2014, Alphera Financial Services will close the account and report it to the credit reporting agencies as an account “paid in full” We apologize for the confusion regarding the outstanding balance On April 9, 2014, we sent you a letter that stated there was a deficiency balance on your account after we applied the payment from State Farm to your accountThis letter was mailed to the following address: Po Box Smyrna, GA We have enclosed a copy of the letter for your convenience In addition to your concerns regarding the outstanding balance, your complaint stated that you did not recognize the address below which is currently on fileThis address was discussed with you during a recent telephone conversation by one of our representatives Alphera Financial Services utilizes a service offered by the United States Postal Service called National Change of Address On December 5, 2013, we updated our account records to reflect the following address based on information provided by this service: [redacted] Based on your complaint, we have updated your address to the address provided on the complaint If you have any concerns with this update, please contact us as soon as possible with a valid mailing address If you have any questions, please contact Allison Chambers at (800) [redacted] , Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]