JKM Products Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is my only option to possibly get my money refunded I am extremely irritated that they still are waiting a month to give me half my refund and then another month for the other half How complicated can they make this? They've had my money since June THEY should be paying ME interest instead of acting like they're doing me a favor by not adding penalties It was Christmas ribbon ordered in June and order canceled Decbecause we no longer needed it for our retail business Yet this company still speaks to me like they're doing me a special favor by refunding me only after I take it up with the Revdex.com! Regards, [redacted]

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit was issued as the goods remained on back orderUpon reviewing the complaint, our customer prefers a refundJKM processed a full refund via check# [redacted] in the amount of $on 5/13/We apologize for the inconvenience and delay

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I am happy to know that JKM Ribbon and Trims will have to reverse the credit card charge They ought to be ashamed of themselves for NOT honoring my request to cancel my order Further, this product: [redacted] are made in China and [redacted] is located at [redacted] , MA There is NO documentation where they say they will honor my cancellation In fact, as the documents I have forwarded of all email correspondences, JKM quotes their policy of product delays and will not cancel one's orders I ordered from [redacted] the same product and I received it in daysI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me company has issues a full refused Regards, [redacted]

We sent the following email to the customer on 7/18/"Hi,Thank you for the inquiry We cannot get the appliques until end of August due to low demand.We can only wait for the order or give you the opportunity to cancel the orderPlease advise how to proceedWe apologize for this extended delay.Customer Service [redacted] "Serving our Customers for YearsFor a fast response, JKM appreciates your email."We did not receive a response from the customer from the 7/email until we received the Revdex.com complaintWe want to resolve this and we will cancel the order and issue a refund of $within days

JKM's policy is to give full store credits for canceled orders when the product is on back orderHowever, we want the customer to be happy and we will issue a refund to this customer for [redacted] and a check will be sent to her within the next five days since this is the second time the customer tried to order specialty trims which were on back orderThere is no further action required on this order

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit ( [redacted] ) was on file, good to be used on any new order without an expiration date The customer prefers a refund JKM is willing to make an exception to our sales policy and we will issue a full refund within the next business days We have now forwarded this to our credit department for processing We apologize for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I AM INTERESTED IN THE FULL REFUND IN TWO EQUAL PAYMENTS OF $ONE IN OCTOBER AND ONE IN NOVEMBER Regards, [redacted] ***

One roll of Light Blue grosgrain remained on back order with the manufacturer when the order shipped Unfortunately, JKM does not control the manufacturer's production schedules nor has any input with regard to when they decide to re-stock It is our practice to cancel back orders if they total less than $25.00, which is what we did and provided a refund check for the back ordered item However, in light of the customer's request, JKM will keep the back order open and ship the item as soon as it is available We would hope the customer will hold the refund check until they receive the back order and at that time destroy the check Thank you!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .Although I too received the same excuse, it was offered months after the initial order was placedRepeatedly I enquired after my order only to be told that it was on back order.coincidentally, my initial payment via a credit card was not accepted and I was asked to provide payment via [redacted] In retrospect, this was their was of protecting their best interests in my non-ability to stop payment.I have received the payment of $and I will not be satisfied until I receive the balance of my paymentI am still owed $towards the original payment made in January I do not require any interest, just reimburse me for the funds you withdrew from my [redacted] account[redacted]

The customer ordered two items of Double Fold Bias Tape in colors Kilarney and Denim The Kilarney is available to ship, but the Denim has been currently on back order Typically, on small orders, we hold the order and ship complete once everything arrives However, in this case we will ship the Kilarney and back order the Denim Once the Denim becomes available (ETA early October) JKM will fill the back order and ship at no further expense We apologize for the delay

JKM has been in contact with the customer via the following email trail and have come to a settlement:On May 11, 2015, at 1:PM, JKM Ribbon & Trims [redacted] wrote:Hi, Thank you for the responseWe want you to know we have no intention of taking your moneyThere are options we would like to offer you.First, we already put a credit on file for you that you can access with coupon code [redacted] for $for any new order without any expiration dateSecond, if you want us to get the products for you, we can have them shipped by mid JuneWe have checked with the supplier and they will be available by then.Third, if you have another trim(s) you can use, let us know and we will expedite getting them for you.Fourth, we are willing to make an exception to our sales policy and we will issue a refund to you in a six month payment plan starting this monthPlease let us know if one of these options work for you Customer Service [redacted] "Serving our Customers for YearsFor a fast response, JKM appreciates your email.From: [redacted] Sent: Tuesday, May 12, 11:59To: JKM Ribbon & TrimsSubject: Re: Order Confirmation - JKM Ribbon & Trims Thank you for your responseI would like option 4, a full refund from you on a 6-month payment plan.Please send me details of the dates and amounts of the depositsThank you, [redacted] From: JKM Ribbon & Trims [ [redacted] Sent: Friday, May 15, 02:49To: ' [redacted] Subject: RE: Order Confirmation - JKM Ribbon & Trims Hi, Thank you for the responseWe will implement the payment plan option and we will begin sending checks in June approxthe 3rd week in the monthAt any time, you can use the balance toward another order Customer Service [redacted] "Serving our Customers for YearsFor a fast response, JKM appreciates your email

Complaint: [redacted] I am rejecting this response because:I cannot wait any longer for this order, as I have an event scheduled and need time to produce my bows, so I must find and use an alternate productI must insist on full refund Regards, [redacted]

We have been in contact with the customer via email:Hi ***,Thank you for the inquiry As you know from a previous email, our area suffered much damage from a recent storm This storm caused power outages for daysOnce the power was restored we came to find the storm caused damage to our computers and filesWe are still trying to recover our Data Base of customersOur Credit Department has been behind since we are working manually to retrieve information needed for payments to vendors and customers.I have retrieved an email which was sent to you regarding your payment plan I have forwarded the email to my Credit Department which includes your address and the amount of the refund I also requested a check in the amount of $which totals two payments towards your total refund Your refund will be mailed by 8/4/15.Thank You for your patience and understanding[redacted] "Serving our Customers for Years"For a fast response, JKM appreciates your email

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as the business upholds it's commitment to send along the next three reimbursement payments on schedule You will be hearing from me again if there is a delay Thank you for your support in resolving this issue Regards, [redacted]

As the customer has been patient and understanding as we recover from our catastrophic problem with our web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,web pages, JKM has issued a full refund of $on check# ***, mailed 7/ We apologize for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We appreciate this resolution and the help from the Revdex.com on this matter Regards, [redacted] ***

JKM issued refund check# in the full amount of $as the customer prefers not to use the store credit that has been on file We apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate your intervention on my part I had been trying for two months for them to take care of this and they kept dragging their feet I apologize for not getting back to you before this Their check arrived in the middle of our packing for a vacation and I forgot to get a note off to you Thank you, again Regards, [redacted]

We apologize for the delay, but our company account was hacked and compromised which has led to delays processing refund checks as we had to move our banking to a new institution while we try to recover our funds Check [redacted] in the amount of [redacted] was mailed today We appreciate your patience and understanding