JKM Products Corporation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I sincerely hope that I start receiving my order or partial order as they have stated in their response Unfortunately, they have told me the same thing several times in the last year and a half As the email history can verify, they appear to just repeat the same thing over and over with no action taken on their part I have faith that THIS TIME they will follow thru on their promise of delivery
Regards,
*** ***

JKM notified customer via email that the items remained on back order and would be available within weeks (by end of February) as the items are custom made in Japan. The customer no longer needed the product and JKM has canceled the order. The customer initiated a chargeback with their
credit card processor that JKM has accepted. We apologize for the inconvenience

Customer's order was shipped on 1/28/via ***, tracking# ***. A couple of the items have been discontinued by the manufacturer and as a result JKM included a refund check in the amount of $with the customer's order. We apologize for the inconvenience

JKM is making a shipment within the next weeks and will issue a refund for all items that remain on back order. We have a container load arriving via sea from Asia approximately on August 19th. We agree we have completely mishandled the processing of this order and we are determined to correct our internal problems. We appreciate your understanding

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a *** update and applied the wrong codes to our approximate 10,web pagesThis was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and
continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. We routinely give store credits if an order is canceled because it is on back order since this is an exception to our all sales final policy on our websiteIn order to accommodate this customer in light of the company problems, we will implement a payment plan over months including 5% interest ($per month, ) starting by end of December to give this customer a full refund. We apologize for the inconvenience. The customer filed consecutive complaints on the same issue and one should be disregarded although we are responding to both

JKM Ribbon & Trims will send a money order to the customer on 3/26/for the full refundThere will close out the complaint and no further action is required by JKM

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This order was expected to ship in approxweeks from the
date of the orderHowever, since the customer ordered single spools of different
items, a number of them have been on back order due to low demandWe are a non stocking distributor and we produce
orders in batches to keep costs down
and provide the lowest possible prices to
our customers and our suppliers’ ship when we have about 95% completeOur
suppliers produce products when there is enough sales to a minimum production
runWhen a customer orders a large number of items but only one of each item
which is a very small quantity, this puts a special demand on our ability to
supply timely when each product is differentIn a series of emails to the customer, we explained this
situation and asked the customer if they wanted to wait for production or
cancel the orderThe customer asked to wait for the product on multiple
occasionsFinally, the customer decided they could not wait any longer and the
order was canceledJKM typically gives a full store credit for a canceled
order but the customer requested a full refundWe agreed to the full refund of
$over payments starting in October when the order was finally
canceledWe could not start the payments until December and we have offered
and the customer has accepted in a 12/5/email, a 5% increase in the refund
for a total of $at $per month on the following schedule.Three checks will be mailed as follows:The first postmarked between December 25th and December 31st
2015The second postmarked between January 25th and
January 31st 2016The third postmarked between February 23rd and February
29th 2016We apologize for the delay on this order but we cannot
control production schedules of certain products that take extended periods of
time before we can shipWe did give the customer the opportunity to cancel the
order. We will make the payments as
planned which will resolve this complaintThere is no further action required
by JKM

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, if they keep their wordThis is the second promise to refund my moneyThe money was supposed to be refunded Mar 5.
Regards,
*** ***

The customer was offered the opportunity to cancel this order when the goods were on back order. JKM canceled this order and gave the customer a full coupon code of *** for $with no expiration date and no penalty for cancellation. We cannot view the customer's order due to a
computer issue that wiped out data files including this orderWe can give the customer the options of emailing us the original order which we will fill within weeks or using the coupon credit on file or giving the customer a refund in equal payments October and November of $each. We will implement one of these options once we have the response from the customer on the option they prefer

We apologize for the delay on this orderWe put this order in our hold section when contacted by the customer to re-activate the order and inadvertently did not continue the process properlyThis was our error. We put your order back into process and we will ship all available items
by the end of next week and refund anything not availableAgain, we apologize for the error and we thank you for being so patientThis is not our usual way of doing business

JKM has been in contact with the customer via email and have agreed upon a payment plan over the next months (beginning in July) with the understanding that the complaint will not be resolved until all checks are received and cashed. We apologize for the inconvenience and appreciate the
customer's understanding

We have been in contact with the customer asking if there is a product(s) we could substitute as the item originally ordered has been discontinued. On Monday 2/22/16, our customer responded with a few different items to make the substitution. Those items are available and are currently in transit to our warehouse. We expect receipt of the goods within 5-days and will ship them to our customer that same day. We appreciate our customer's cooperation and understanding

All available items of the customer's order was shipped on 6/14/via USPS tracking* ***. Two items remain on back order as our supplier has suspended operations while they restructure under Chapter bankruptcy laws. Those items are expected to become available in
mid July as production re-starts under the appointed trustees recommendation. We apologize for the inconvenience

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit was issued as the goods remained on back order. Upon reviewing the complaint, our customer prefers a refund. JKM processed a full refund via
check#*** of $on 1/28/15. We apologize for the inconvenience

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a *** update and applied the wrong codes to our approximate 10,web pagesThis was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and
continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. We routinely give store credits, ***-$has been on file, if an order is canceled because it is on back order since this is an exception to our all sales final policy on our websiteIn order to accommodate this customer in light of the company problems, we will process a full refund within the next 7-business days. We appreciate your understanding and patience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I recieved the check in the mail today, 10/16/
Regards,
*** ***

Complaint: ***
I am rejecting this response because: days ago I received the following response from them when I asked where my order was again.On Feb 10, from JKM Ribbon & Trims
Hi, Thank you for the inquiry. We apologize for the delay but these laces are simply on back orderThey are not discontinued but are waiting for enough sales for a minimum production runWe will have them by mid MarchWe appreciate your continued patience on this order. Customer Service***"Serving our Customers for YearsFor a fast response, JKM appreciates your email.It appears to me that they are giving one excuse after the other. I would like a refund immediately
Regards,
*** ***

We apologize for the oversight on this refundWe reviewed our files and show the customer is due a refund of to be paid in equal payments of $However, this amount has been left as a credit on the customer's accountTo correct this, JKM will make one payment of $within days
and a final payment of $by end of August to resolve this complaintWe apologize for the delay in this refund

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a *** update and applied the wrong codes to our approximate 10,web pagesThis was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and
continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. We routinely give store credits if an order is canceled because it is on back order since this is an exception to our all sales final policy on our web siteIn order to accommodate this customer in light of the company problems, we implemented a payment plan over months. Check *** in the amount of $was mailed on 1/13. This check covered the first months of the plan, the remaining refund will be processed over the next two months. We appreciate your understanding