JKM Products Corporation Reviews (422)
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JKM Products Corporation Rating
Description: Ribbons, Quilting Materials & Supplies
Address: 50 Egg Harbor Rd Ste 14, Berlin, New Jersey, United States, 08009-2029
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Review: On Feb.27 2014, I ordered trim from jkm. they charged my credit card through paypal.
the order #[redacted] After two months I e-mailed them they stalled- I ask for my money back and to cancel my order(it took several e-mails before I got a response.)Its June 10-
no money yet. I would like my card credited for the amount-50.35.Desired Settlement: I will tell all upholstery companies I know not to use this business. There site is not clear
about delays in orders It should be taken down with this many complaints on your site
Business
Response:
JKM Ribbon & Trims routinely responded to the customer's emails and canceled the order when the customer could not wait for the back order. The order was canceled at the end of May and JKM stated the refund was in process to be completed within 21 days. The refund was completed this week as scheduled. There is no further action required by JKM Ribbon & Trims.
Review: The company agreed in writing to refund my purchase since the item ordered was never delivered and then was out of stock. They still have not issued a full refund after 5 months.Desired Settlement: As soon asossible.
Business
Response:
After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit ([redacted]-$76.34) was issued as the goods were discontinued by the manufacturer. JKM offered a similar product as a substitute or a refund. JKM processed a full refund via check#[redacted] of $76.34 on 3/26/15. We apologize for the inconvenience.