JKM Products Corporation

Review: I placed order[redacted] on November 19, 2012. I had email correspondence with the company in December 2012, January 2013, February 2013 telling me that my ribbons were on backorder. I emailed them again twice in April 2013, twice in May 2013 and once in August 2013. I did not receive responses to any of these emails. It is now October 2013 and I still have not received my order or heard from the company. I have also called numerous times and listened to their recording which says that customer service issues should be sent by email.Desired Settlement: I want JKM to refund the $102.68 I paid them 11 months ago for products I never received.

Business

Response:

After researching the complaint, JKM had originally cancelled the order and issued a store credit when we learned from the manufacturer that the [redacted] will no longer be produced in August. After reviewing the complaint, our customer has informed us that they prefer a refund, so JKM will issue a full credit of $102.68 within 14 business days. This complaint has now been forwarded to the credit department for processing and a refund check is scheduled to be mailed within that time frame. We apologize for the error and inconvenience.

Review: I ordered ribbons for my upcoming wedding in May 2013. After a month, I did not receive my products or any emails or forms of communication from JKM. I did however notice that they had already charged my credit card for the products even before shipping. I decided to cancel my order, they said it was then on back order and that I could not cancel it and that if I did not specify that I wanted the products expedited. I was fine with it initially not being expedited because I did not think that back order would take 1-3 months. Well, now its been over 3 months! NO PRODUCTS HAVE SHOWN UP. I am waiting on those ribbons and each time I ask for status, I HAD TO EMAIL THEM otherwise I would be in the dark about my order status. Now I email them again, they said another month. This is out of hand, they have collected my money and there has been no product for the last 3 months.Desired Settlement: I want either a refund if they're not going to ship it, or some product to show up, an apology and to change their policy. AND FOR THEM to outwardly say and warn customers that shipping time will take MORE THAN A MONTH. They need to run their business practices better. AND NOT TO Collect money from other customers when they havent even shipped!

Business

Response:

JKM has been in contact with customer via email on 7/30 explaining the goods have been on back order and are expected back in stock towards the end of August. Based on the customer's desired outcome, if the goods remain on back order beyond this time period, JKM will cancel the order and issue a complete refund. An [redacted] tracking number will be sent once the order is shipped. We apologize for the delay.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: They continue to tell me it will be in back order. Each month they tell me, their only response is that it is going to be another month, and then another month. After reviewing other Revdex.com complaints against JKM, this sounds to be a similar scam for them to say "if it doesn't arrive another month they will issue a refund and cancel". They should have done that a long time ago. Even then, from reading other Revdex.com reviews, it never happens and the products still never show.

Regards,

Business

Response:

JKM shipped this order on 8/30 via UPS, tracking number 1ZY14Y240340425423. We apologize for the delay.