JKM Products Corporation

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit ([redacted]) was on file, good to be used on any new order without an expiration date.  The customer prefers a refund.  JKM is willing to make an exception to our sales ...

policy and we will issue a full refund within the next 5 7 business days.  We have now forwarded this to our credit department for processing.  We apologize for the inconvenience.

JKM will send the 9/29 and 10/29 payment out on 10/29 to catch up on this payment plan with a final payment to be made on 11/29. We apologize for the delay in payments.

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit ([redacted]-$58.52) was issued as the goods were discontinued by the manufacturer.  The customer prefers a refund and JKM processed a full refund via check#[redacted] of $58.52...

mailed on 4/06/15.  We apologize for the inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  We appreciate this resolution and the help from the Revdex.com on this matter .  
Regards,
[redacted]

JKM issued refund check# 709 in the full amount of $48.77 as the customer prefers not to use the store credit that has been on file.  We apologize for any inconvenience.

The customer ordered on 8/7/14 and we expected to ship within approx. 4 weeks. The goods were on back order and the customer agreed to wait to end September for the goods to be shipped. The customer inquired on 9/29/14 by email whether the goods shipped and JKM responded the order was shipped on...

9/26/14 in the time frame we stated the goods would come of back order.  The customer received the goods by first week in October. In our sales policy we state the following regarding returns.
6. Return Policy
All JKM SALES ARE FINAL. THIS INCLUDES RIBBON, TRIMS & ALL OTHER PRODUCTS ON OUR WEB SITE.
The colors of any ribbon, trim or other product on this web site compared to actual product may vary depending on computer hardware and software used to view the product, and ribbon dye lot variations. JKM is not responsible for colors not matching the intended use and does not accept returns on this basis. If the ribbon, trim or other product is defective, please email [redacted] with details within 5 days of receipt of the product to obtain a defective product return authorization number. NO RETURNS WILL BE ACCEPTED WITHOUT AN AUTHORIZATION NUMBER from JKM. OurAll Sales Final Policy is necessary to maintain low minimum orders at wholesale prices in support of our customer base. We do not make any exceptions because of the number of orders we process which would force us to raise prices and minimum orders to provide a return/exchange service. We hope you can appreciate the need for this policy.
The customer notified JKM that the product was "poor quality" over 3 weeks after receipt of the goods and requested we take a return and also issue a credit for a gold club membership of $14.95. For over 5 years, JKM has been shipping hundreds of thousands of yards of this high quality bias tape and has received only great reviews on this product over these years. We have never received a complaint on this product quality since it is the best on the market and is made in the USA.
The customer did not notify JKM about any quality issues in accordance with our sales policy and all our sales show this product was of the highest quality and we will not accept a return of these goods. We did issue a refund to the customer's credit card of $14.95 and canceled the gold club membership. There is no further action required  on this complaint.

Our Credit Department informed me Refund Check #[redacted] in the amount of $109.66 will be mailed on 10/16/15. We apologize for the delay but we had a problem with our Data Base due to a severe storm causing us to lose our files. Thank you for your patience.Carmela[redacted]"Serving our Customers for 18 Years"For a fast response, JKM appreciates your email.

In order to speed the payment process up, JKM will pay 50% in September and 50% in November ($109.47 each) to complete this refund. This is the best offer we can make and JKM will proceed with this plan.

The customer's order [redacted], DEBORAH NOLTE,  DEB'S CRAFTS, was shipped on:  Ship Date: 10/21/15    Weight: 6 lbs 0 oz    From: [redacted]         Priority Mail® 3-Day        Regional Rate Box B        USPS Tracking®#  [redacted]

JKM has been in contact with the customer via email and is currently waiting on their response.  The email sent to the customer on 2/9 is below.  Upon their response, JKM will act swiftly to resolve the complaint.
Hi,
 
We wanted you to know that the 120 pieces of white Jeweled...

Sheer Bags 4” x 5 1/4” will no longer be produced due to low demand. This is the reason we have had a difficult time obtaining a firm production date for you. The manufacturer was determining if they were a viable product and decided to discontinue them.
 
Please let us know if you have another Bag you can use. It would be helpful if you can provide several options and we will immediately determine their availablity so we can supply your order. We apologize for the inconvenience on this order. Thank you for your cooperation.
 
Customer Service
[redacted]
"Serving our Customers for 18 Years
For a fast response, JKM appreciates your email.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

JKM's policy is to give full store credits for canceled orders when the product is on back order. However, we want the customer to be happy and we will issue a refund to this customer for [redacted] and a check will be sent to her within the next five days since this is the second time the customer...

tried to order specialty trims which were on back order. There is no further action required on this order.

Complaint: [redacted]
I am rejecting this response because: I have received the check in question. I have deposited the check in my account. When I am able to confirm that the check has cleared from their bank, then I will accept their response. The check was deposited on Thursday, October 8th. I will contact my bank on Monday October 12, 2015 to see if the check cleared.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and...

continue to make corrections.  The damage to the business has caused a major impact in our product supply timing and customer service.  We routinely give store credits if an order is canceled because it is on back order since this is an exception to our all sales final policy on our web site. In order to accommodate this customer in light of the company problems, we will implement a payment plan over 3 months including 5% interest ($32.97 per month, ) starting by end of November 2014 to give this customer a full refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the business upholds it's commitment to send along the next three reimbursement payments on schedule.
You will be hearing from me again if there is a delay.  Thank you for your support in resolving this issue.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have been ordering and re-ordering thru this company for several years.  Everything I have ordered has either become unavailable, discontinued or some other reason.  To date I have never received any items from this company and I am tired of having my money tied up with them.  It is not acceptable for me to choose another item yet again just to have it never ship.  I have tried numerous options for ordering, per their customer service, i.e. order fewer items, order more items, etc  I have tried everything and bottom line they have my money and I have no products.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have still not received the product or a check as requested.
Regards,
[redacted]