JKM Products Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

After researching the complaint, JKM had notified the customer that the order would become available in mid June. Unfortunately, the customer prefers a refund and JKM is willing to make an exception to our sales ploicy and issue a full refund. Our credit department has been in contact... with the customer via email. The email sent follows:Hi ***,Thank you for the inquiry. We have canceled your order and issued Refund Check # [redacted] in the amount of $91.56.The check was mailed to: [redacted] We apologize for the delay and appreciate your patience. [redacted] ***President

The customer ordered cotton bolo cord in colors which are in very low demand and have been on back orderJKM has sent two emails in mid December stating the product continues on back order and asked the customer if they wanted to wait or cancel the order but we did not receive a response so the order has been on hold Based on this complaint, we canceled the order and we put a coupon credit for the order's full amount of $ on file for the customerThe credit can be used on any new order using the code [redacted] There is no expiration date or penalty for this cancelation

Complaint: [redacted] I am rejecting this response because: I have to respond to the Revdex.com in ten days, making this seven business days from the time I got the response from JKMThe members of JKM have been telling me for over two years that they will send something in "X" amount of days and have yet to actually do soThey have three more business days before their response becomes another lieI will accept their terms once I actually see a check Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The customer's order was shipped complete on 3/10/via [redacted] tracking# [redacted]

We apologize for the delay on this orderWe put this order in our hold section when contacted by the customer to re-activate the order and inadvertently did not continue the process properlyThis was our error We put your order back into process and we will ship by the end of next week Again, we apologize for the error and we thank you for being so patientThis is not our usual way of doing business

As the goods remain on back order, JKM has processed a full refund via check [redacted] of $on 9/29/ We apologize for the inconvenience

After researching the complaint, due to a severe storm on June 23rd our power was interrupted for 4 days. As a result from the ongoing repairs from the storm, we came to find our computers and files were damaged and lost. As of today we are still operating with out our... database, which has caused delays in processing orders as we must manually research all customer's inquiries. The customer's original order was for $143.77 + $12.48 s/h totaling $156.25. However on 6/29 we applied a 20% discount to her order, already crediting $28.75 back to her card. The remaining refund of $127.50 was processed to her bank card on 9/29. We apologize for the delay and any misunderstanding. We appreciate your patience.

The complaint was forwarded to our credit department, at that time they contacted the customer via email with the following:From: JKM Ribbon & Trims [mailto: [redacted] ] Sent: Wednesday, April 27, 12:PM To: [redacted] Subject: FW: [redacted] Payment Plan REFUND CHECK Hi [redacted] , Thank you for the inquiry Refund check [redacted] the amount of $is scheduled to be mailed in one business day.This is the first payment towards your full refund of $The next payment will be mailed in May.We apologize for the delay and appreciate your patience[redacted] www.jkmribbon.com "Serving our Customers for Years" For a fast response, JKM appreciates your email

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,web pagesThis was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections The damage to the business has caused a major impact in our product supply timing and customer service We routinely give store credits if an order is canceled because it is on back order since this is an exception to our all sales final policy on our web siteIn order to accommodate this customer in light of the company problems, we will implement a payment plan over months including 5% interest ($per month, ) starting by end of November to give this customer a full refund

JKM notified customer via email that the items remained on back order and issued a store credit to be used on any new order, as is noted in our sales policy. The customer initiated a chargeback with their credit card processor that JKM has accepted, as we understand the customer does not... prefer the store credit on file. The customer's monies have been refunded in full. We apologize for any inconvenience this has caused.

Complaint: [redacted] I am rejecting this response because:I have been ordering and re-ordering thru this company for several years Everything I have ordered has either become unavailable, discontinued or some other reason To date I have never received any items from this company and I am tired of having my money tied up with them It is not acceptable for me to choose another item yet again just to have it never ship I have tried numerous options for ordering, per their customer service, i.eorder fewer items, order more items, etc I have tried everything and bottom line they have my money and I have no products Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: May I wait to accept the response until JKM ribbon has actually completed the resolution they propose? My prior history with this company indicates that they do not always manage to complete the solutions they suggest. Regards, [redacted] ***

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a *** update and applied the wrong codes to our approximate 10,web pagesThis was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and
continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. We routinely give store credits, ***-$has been on file, if an order is canceled because it is on back order since this is an exception to our all sales final policy on our websiteIn order to accommodate this customer in light of the company problems, we implemented a payment plan over the next months. Check# *** in the amount of $was mailed on 2/19. The remaining refund of $will be processed in March. We appreciate your understanding and patience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBut will if monies refunded are not received in the 7-business days another message or conpliant will be filedIs it possible to receive a email/document of proof that this refund has been sent from JKM?
Regards,
*** ***

JKM had notified the customer that the order had been cancelled and a credit will be issued within business days. Upon researching the complaint, we found the order was cancelled and you were given a STORE CREDIT rather than a refund. JKM has
cancelled the STORE CREDIT and issued a full refund via check# *** for $on 7/15/15. We apologize for the error!

We apologize for the delay on this orderWe put this order in our hold section when contacted by the customer to re-activate the order and inadvertently did not continue the process properlyThis was our error. We have expedited your order back into process and we will ship by the end
of next week or will issue a full refund. Again, we apologize for the error and we thank you for being so patientThis is not our usual way of doing business

We have been in contact with the customer via email. The customer informed JKM that they needed the product for 3/however, the items were on back order and not expected to later in March. JKM researched the request and found the order wasn't canceled from the system correctly,
therefore the credit was never generatedWe have canceled the order and forwarded your email to our Credit Department requesting the credit to be issued no later than 3/18/15. We will follow up with an email with the credit transaction on the day it is processed. We apologized for the oversight and delay

JKM processed a full refund via check#*** of $mailed on 8/31/15. We apologize for the delay and appreciate your patience