JKM Products Corporation

We have confirmed with the manufacturer, that the Ball Fringe has been sourced and expected in their warehouse within the next weeks as the product is made in IndiaWe expect to make delivery of the order within 2-weeks otherwise we will issue a full refundThe goods are expected to arrive
in our warehouse by the end of February. We appreciate the customer's patience and understanding

We have been in contact with the customer via email and they have agreed to delivery of the order in partial shipments as the goods arrive from our manufacturer. We expect the first shipment to be made within the next week as the goods are in transit from overseas and are expected to arrive
in our warehouse next weekWe appreciate the customer's patience and understanding

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***

We have been in contact with the customer via email and issued the refund on 7/28/16: From: JKM Ribbon & Trims [mailto:***] Sent: Thursday, July 28, 12:PMTo: ***'Subject: JKM RIBBON & TRIMS ORDER #REFUND ISSUED Hi ***,We have canceled your order and issued a refund. Please allow hours for the following transaction to post to your credit cardTransaction *** has been successfully ACCEPTED by the systemBelow is a summary:Transaction ID: ***Payment Method: ***Amount: USD (42.55)refundCustomer Name: *** *** Thank YouCarmelawww.jkmribbon.com"Serving our Customers for Years"For a fast response, JKM appreciates your email

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a *** update and applied the wrong codes to our approximate 10,web pagesThis was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and
continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. We routinely give store credits if an order is canceled because it is on back order since this is an exception to our all sales final policy on our web siteIn order to accommodate this customer in light of the company problems, we implemented a payment plan over months including 5% interest. Check in the amount of $was mailed on 1/and was deposited by the customer. This check covered the first months of the plan, the remaining refund of $will be processed during February. We appreciate your understanding

We want you to be satisfied with our actionsSince you cannot use the product any longer we will make an exception to our sales policy on our web site which is as follows: If you do not specify a date needed for expedited orders or any type order of any size, we will ship your order when the goods are availableThis applies to orders which are on back order due to product not being available in the expected time frameWe will give you a full refund of $in equal payments of $each over the next months (September and October 2015)The complaint will be complete after the 2nd payment is madeWe hope this is a satisfactory resolution to this complaint

Complaint: [redacted]
I am rejecting this response because: JKM Ribbons gave me the same answer in November 2014, and per the schedule JKM Ribbons set back then I should have been paid back by February 2015. Likewise, JKM Ribbons committed to this solution for a second time March 2015, for me to be paid back in full by July 2015. Therefore, I should have received the funds in full before this time, and a payment plan should not be required. I request a full, immediate refund, without payment plan, because JKM Ribbon promised the funds would be returned before August 2015, per two different previous payment plan commitments. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and the item has been shipped and received.
Regards,
[redacted]

Check# [redacted] in the amount of $43.50 was mailed over 2 weeks ago, we are just waiting on the customer to deposit it.

Per the customer's request, JKM will cancel the open back order and will issue a refund in the amount of $52.83 for those items not available when the order was initially shipped.  We have now passed this on to the credit department for processing.  Please allow 10-14 days for the transaction to be completed.  We appreciate your patience and apologize for the inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I AM INTERESTED IN THE FULL REFUND IN TWO EQUAL PAYMENTS OF $66.72 ONE IN OCTOBER 2017 AND ONE IN NOVEMBER 2017.
Regards,
[redacted]

For18 years, JKM has serviced a variety of markets from [redacted], our wholesale website supplying ribbons and trims to our customers.  However, JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a [redacted] update and applied the...

wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections.  The damage to the business has caused a major impact in our product supply timing and customer service.  Since you are requesting a full refund instead of the store credit which is our policy, we will send your refund of $218.93 in four equal monthly payments of $54.73 over the next four months starting in August.  We realize this is an inconvenience to you but we are making our best efforts to ensure you get the credit due to you. Your credit is on file with us and the balance can be used for any new order until the refund is complete. Thank you for your cooperation.

JKM had notified the customer that the order had been cancelled and a credit will be issued within 21 business days.  Upon researching the complaint, we found the order was cancelled and you were given a STORE CREDIT (JILL[redacted]-$40.67) rather than a...

refund.  JKM has cancelled the STORE CREDIT and issued a full refund via check[redacted] for $40.67 on 2/12/15.  We apologize for the error!

We have been in contact with the customer via email and our last correspondence was:For 18 years, JKM has serviced a variety of markets from [redacted], our wholesale website supplying ribbons and trims to our customers.  However, JKM experienced a catastrophic problem with its web site...

when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages. This was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and continue to make corrections.  The damage to the business has caused a major impact in our product supply timing and customer service.  Since you are requesting a full refund instead of the store credit which is our policy, we will send your refund of $123.94 in three equal monthly payments of $41.31 over the next three months starting in August.  We realize this is an inconvenience to you but we are making our best efforts to ensure you get the credit due to you. Your credit is on file with us and the balance can be used for any new order until the refund is complete. Thank you for your cooperation.

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit ([redacted]-$99.46) was on file, good to be used on any new order without an expiration date. The customer prefers a refund. JKM is willing to make an exception to our sales...

policy and we will issue a full refund within the next 3 business days. We have now forwarded this to our credit department for processing. We apologize for the inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The check has been received.Thank you for your help in this matter.Regards, [redacted]

The customer placed an order on 6/28/16 with expected shipment in...

approx. 4 weeks from the order date. The products were on back order and JKM shipped a partial order leaving a back order of $277.50 which the customer requested JKM cancel. The back order was canceled and a full coupon credit was put on file for the customer to be used for any new order with no expiration date. Order cancelation is an exception to the JKM sales policy which states that “all sales are final and if a customer does not specify a date needed for expedited orders or any type order of any size, we will ship your order when the goods are available. This applies to orders which are on back order due to product not being available in the expected timeframe.” JKM reviewed the customer order and there was no date needed on the original internet order yet we made an exception to the sales policy and canceled the back order. We want the customer to be happy and we are willing to give the customer a full refund by making 3 payments of $92.50 November 2016 through January 2017. We hope this is a satisfactory compromise to meet the customers’ requirement.

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit was issued as the goods remained on back order. Upon reviewing the complaint, our customer prefers a refund. JKM processed a full refund via check#[redacted] in the amount of $148.30 on...

5/13/16. We apologize for the inconvenience and delay.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is my only option to possibly get my money refunded.  I am extremely irritated that they still are waiting a month to give me half my refund and then another month for the other half ..... How complicated can they make this?  They've had my money since June 2014 .... THEY should be paying ME interest instead of acting like they're doing me a favor by not adding penalties.  It was Christmas ribbon ordered in June and order canceled Dec. 15 because we no longer needed it for our retail business ... Yet this company still speaks to me like they're doing me a special favor by refunding me only after I take it up with the Revdex.com!
Regards,
[redacted]