JKM Products Corporation

JKM notified customer via email that the item ordered was discontinued.  At the same time JKM offered a similar product substitute but the customer informed us that would not work, so JKM canceled the order and began the refund process with our credit department.  However, the customer...

initiated a chargeback with their credit card processor that JKM accepted and the monies were refunded to the customer.  We apologize for the inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit ([redacted]-$64.30) was on file, good to be used on any new order without an expiration date.  The customer prefers a refund.  JKM is willing to make an exception to our...

sales policy and we will issue a full refund within the next 7-10 business days.  We have now forwarded this to our credit department for processing.  We apologize for the inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,   I received the order on Fri Oct 23rd with a refund check for 2 items they did not have.  Thank You
[redacted]

The complaint was forwarded to our credit department, at that time they contacted the customer via email with the following:From: JKM Ribbon & Trims [mailto:[redacted]] Sent: Wednesday, April 27, 2016 12:40 PM To: [redacted] Subject: FW: [redacted] Payment Plan REFUND CHECK...

 Hi [redacted], Thank you for the inquiry.  Refund check [redacted] the amount of $54.03 is scheduled to be mailed in one business day.This is the first payment towards your full refund of $216.12. The next payment will be mailed in May.We apologize for the delay and appreciate your patience.[redacted]www.jkmribbon.com "Serving our Customers for 18 Years" For a fast response, JKM appreciates your email.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. What day can I expect the refunds to be credited to my credit card?
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
company has issues a full refused.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because    It wasn't that simple.   I emailed several times to get a refund, no response.  I finally had to get angry with them before they responded.  They gave me the run around about my refund, deflecting it to another department.  They had my money for over two months.  I only got my refund because I went to my credit card company.  The way this company does busy is criminal.  Look at all the complaints against them...we all can't be wrong.  My next letter is to the Attorney General of New Jersey to look into the business practices of this company! 
Regards,
[redacted]

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit (ALL[redacted]) was on file, good to be used on any new order without an expiration date. The customer prefers a refund. JKM is willing to make an exception to our sales policy...

and we will issue a full refund within the next 2 business days. We have now forwarded this to our credit department for processing. We apologize for the inconvenience.  The refunded was processed and JKM informed the customer via the following email:Hi [redacted], Our Credit Department issued the refund for $63.71.  Following is a copy of the transaction.  Please allow 48 hours for the transaction to post to your account. Transaction [redacted] has been successfully ACCEPTED by the system. Below is a summary: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (63.71)refund Customer Name: [redacted] Thank You [redacted] www.jkmribbon.com "Serving our Customers for 18 Years" For a fast response, JKM appreciates your email

JKM
Products has been in contact with the customer and the customer
accepted a payment plan which will resolve this complaint.  The credit department emailed the customer on12/17:Hi
[redacted],Thank you for the inquiry. We have
been behind in transactions due to our account being...

compromised.  Our Credit Department will
issue and mail your first refund check #817 in the amount
of $50.91 today.  The final payment will be mailed mid
January.  We apologize for this delay and
appreciate your patience.Customer Servicewww.jkmribbon.com

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit ([redacted]-$76.83) was issued as the goods remained on back order.  Upon reviewing the complaint, our customer prefers a refund.  JKM processed a...

full refund via check#[redacted] of $76.83.  We apologize for the inconvenience.

Customer's order was shipped on 11/14/14 via UPS, tracking# [redacted].  Two of the items remained on back order with the manufacturer until late January of 2015.  JKM cancelled these items from the order and included refund check #[redacted] in the amount of $108.50 with the customer's...

order.  We apologize for the inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this is satisfactory as long as it is completely fulfilled.  Since filing the complaint the business has refunded half of my money.  They state they will refund the rest in March 2015.  
Regards,
[redacted]

We apologize for the delay, but our company account was hacked and compromised which has led to delays processing refund checks as we had to move our banking to a new institution while we try to recover our funds.  Check[redacted] in the amount of [redacted] was mailed today.  We appreciate your patience and understanding.

Complaint: [redacted]
I am rejecting this response because:
 Hello again - I received partial payment from JKM Products Corporation dated March 6, 2015 in the amount of $92.04, with the balance of $92.04 promised in April - now it is nearly the end of May, and they have not sent the balance.  [redacted] 
Regards,
Sonya Bickford

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate your intervention on my part.  I had been trying for two months for them to take care of this and they kept dragging their feet.  I apologize for not getting back to you before this.  Their check arrived in the middle of our packing for a vacation and I forgot to get a note off to you.  Thank you, again.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me. Regards, [redacted]

As the customer has been patient and understanding as we recover from our catastrophic problem with our web site when our marketing company reacted incorrectly to a [redacted] update and applied the wrong codes to our approximate 10,000 web pages, JKM has issued a full refund of $105.54 on check# [redacted], mailed 7/15.  We apologize for the inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]