JKM Products Corporation

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a *** update and applied the wrong codes to our approximate 10,web pagesThis was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and
continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. We routinely give store credits if an order is canceled since this is an exception to our all sales final policy on our web site. The customer had a full store credit on file with JKM to be used for any new orderThe customer did not want the store credit and requested a full refund. In order to accommodate this customer in light of the company problems, we will be mailing a full refund of $within business daysThis complaint has now been forwarded to the credit department for processing. We apologize for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of a refund check is satisfactory to me
Regards,
*** ***

The balance of the credit owed, $92.04, was sent on check# ***. This completes the refund. We apologize for the delay

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is conditionally satisfactory to meHowever, I would like to keep this case open until the business has made good on their claim and completed all payments for the month period, starting in JuneThey originally stated they would start in May and they have already pushed it back by weeks for the first paymentConsidering their history of continually delaying delivery of my product for months now, I do not have faith they will complete all payments in the time-frame stated.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
This company has very
poor business practices, which explains its 'F' rating with the Revdex.com. I had asked the company for more than a month to ship my order and it was not until I filed a complaint with the Revdex.com and *** that they shipped my order. It should not take this level of action from a customer to receive an order they paid for weeks ago
Regards,
*** ***

Customer's order was shipped on 2/25/via ***, tracking# ***. One item remained on back order with the manufacturer. JKM cancelled this item from the order and included refund check #*** in the amount of $with the customer's order. We apologize for the
inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for your assistance in resolving my issueHappily the matter is concluded after nearly one year from the date of my original order!
Regards,
*** ***

Complaint:
I am rejecting this response because:
I sent a complaint about an order I had placed on-line with JKM Ribbon back in November. I thought the issue was resolved when JKM Ribbon agreed to refund my order in the form of a check for *** on Nov21. I have not yet received a check from them. In almost a yrperiod of time & after orders that they never sent, they were not good about taking care of this issue. I hope you can do something about this. I would greatly, greatly appreciate it. *** *** *** *** *** *** *** *** *** ***My phone number in case you need to reach me: ***
Regards,
Kathleen Edney

Complaint: ***
I am rejecting this response because:JKM does not have anything else that I wantI just want my money refunded.*** ***Sent from my iPhone
Regards,
*** ***

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit (***-$74.66) was on file, good to be used on any new order without an expiration date. The customer prefers a refund. JKM is willing to make an exception to our
sales policy and we will issue a full refund within the next 7-business days. We have now forwarded this to our credit department for processing. We apologize for the inconvenience

The customer's order was shipped via *** on 10/7/14, tracking number ***. We apologize for the delay

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The remaining balance due of $is being processed and will be mailed within 7-days. We apologize for the oversight by our credit department

The customer’s order was expected by early May as stated in our email confirmation and the timing on our web siteHowever, the goods were on back order and we state in our sales policy “If you do not specify a date needed for expedited orders or any type order of any size, we will ship your order
when the goods are availableThis applies to orders which are on back order due to product not being available in the expected timeframe.” We also state in our sales policy: “Due to the volume of orders across dozens of different manufacturers and the number of ribbons and trims we supply, we cannot provide an in advance follservice and continue to maintain wholesale prices and low minimum ordersOur web site is based on current product lines of our manufacturers which are adjusted dailyWe only know of delayed or discontinued items when we receive our large shipment which includes your orderIf your order does not arrive in the timeframe expected and is on back order, we can only follow up when we receive a customer email inquiry and as you know, we respond to all emailsOur sales policy as stated on our web site is all sales are final because we can get items when they come off back order but we made an exception to our policy and issued a full store credit to youSince you are not satisfied with this, we are going to give you a full refund of $in the spirit of customer servicePlease allow days to process this transactionThere is no further action required by JKM Ribbon & Trims

We sent an email to the customer on 8/7/with the following and we are now waiting for a response in order to resolve this complaint outside of the Revdex.com.We have been struggling to find a supplier who can give us the right satin to make the ruffleWe have been testing several suppliers and we have
finally found one that works and who has the quality satin we require. We would appreciate if you could give us to mid September to get this product back in shape for the futureYou have been very patient and we really appreciate itWe do not want to abandon the product because we feel it is the quality product in the market place once we get the satin supply corrected

JKM experienced a catastrophic problem with its web site when our marketing company reacted incorrectly to a *** update and applied the wrong codes to our approximate 10,web pagesThis was a major blow to JKM’s business which has not been easily corrected as we identify each code problem and
continue to make corrections. The damage to the business has caused a major impact in our product supply timing and customer service. We routinely give store credits if an order is canceled because it is on back order since this is an exception to our all sales final policy on our web siteIn order to accommodate this customer in light of the company problems, we implemented a payment plan over months. Check *** in the amount of $was mailed on 1/13. This check covered the first months of the plan, the remaining refund will be processed over the next few months

JKM canceled this customer's order on 10/as requested by the customer. We informed the customer our credit department put a store credit on file which can be applied to any new orderThis is the policy when orders are canceled due to being on back order and not discontinued as noted in our
sales policy since all sales are final. We informed the customer JKM can continue with the current order or the customer can place a new order and we will apply the credit to the order orthey can use coupon code (in all caps) *** for $to use the creditWe explained to the customer is subsequent emails why we give coupon credits which included the following:
In good faith, we assume you read our policies upfront before they order and support them or would not have ordered from JKMOur sales policy includes:
All JKM Sales are final. 2. We only cancel an order within business day of orderingAfter that timeframe, it is put into process and all sales are final. and 3. If you do not specify a date needed for expedited orders or any type order of any size, we will ship your order when the goods are availableThis applies to orders which
are on back order due to product not being available in the expected time frame
The customer can use the credit anytime for any orderThere is no expiration date on the credit

JKM Products has been in contact with the customer and on 9/17/the customer accepted a three month payment plan of $per month (total of $131.21) starting in September which will resolve this complaint

After researching the complaint, JKM had notified the customer that the order had been cancelled and a full store credit (***-$45.74) was issued as the goods were on back order with the manufacturer. The customer prefers a refund and JKM processed a full refund via check#*** of $
mailed on 4/01/15. We apologize for the inconvenience

Complaint: ***
I am rejecting this response because: I received some of the articles I ordered, but not all and only after I contacted the Revdex.com with the complaint. The remaining items on backorder are ELASTIC which I can get on ebay within business days. In short, I think they can find a new supplier or refund that portion of my order and let me get it faster elsewhere
Regards,
*** ***