Jones Auto Detailing Express Hand Wash

Pods customer service gives conflicting information that can lead to being overcharged for products and services November got a quote from Pods on container Was told I could extend the date of delivery which originally was February January extended delivery to March and dropped one of the original containersThey charged me an amount the day before delivery of containerGot the container and then called to schedule delivery to new addressWent through two CS agents that could not set up my account to reflect changes and then I was directed to Alex in the resolution departmentHe told me he would take care of all changes and make sure I would not have a charge on my accountI was on AutoPay and he told me he would take me offHe said he would call me back once everything was taken care ofI never received a callCalled him back three times and left messages...never received a call backSpoke with Paige in resolution center Tracking number XXXXXXXShe s

Cross-country military move with systematic failure of customer service to redress complaints and to issue refund On 05/13, placed order #XXXXXXX with PODS for cross-country military movePOD delivered for loading at origin on 05/Was counseled by sales associate that piof empty container at destination could be scheduled at later date and that it rarely takes > wkNo issue with movement / billing up to this point - paid on auto-pay via credit cardDelivered for un-loading at destination on 06/Same day called to schedule piof empty container but given only available date of 06/Called service line and counseled by associate (Juan, Clearwater, FL) that this was due to increased volume of pick-ups, but that this date fell within a "grace period" to avoid being pro-rated for additional storage time at destination and card would not be chargedAlso initiated process (at least calls, extended hold time, supervisor despite direct requests and promise of

Pick up time requested is after 2pm & the night before I am told they will be here between945- I am moving and I requested to have my loaded POD picked up after p,m on 6-1-when the POD was orderedOn May @ 4:50pm I called to confirm the pick up after 2pm & the rep did confirm thisAt 735pm I received an automated call that the POD would be picked up between 945am & noonThe movers will be at my home at 8am -to lead the PODI spoke with rep this evening Kelsey, Reggie & Leah and they have no solution but to pick up the POD emptyThis is completely unacceptable as I have to be moved out of my home on 6-

PODS OFFERED ME FREE PICK UP AND DELIVERY THEY PUT ME IN INSURANCE, TOLD ME MY ITEMS WERE COVERED THEY CHARGED ME 300% MORE THAN ORIGINAL, DAMAGE On 6/10/Sales representative Steve [redacted] offered me free pick up and delivery of PODs to store my items if I reserved PODS The cost $per month each I decided to have PODS delivered to my storage after month They added in $in pick up, delivery and rush fees and an extra month of storage They charged me $each month and said the other $30/month was for insurance My items were damaged $in television broken, stained sofas, smashed desk and scratched dining room table They revealed that insurance did not cover items only their container I reviewed policies and they would not honor the sales representatives offer of free delivery They persisted in charging my credit card multiple times forcing me to dispute these charges and change my card I am taking them to court for damage to my

I was scheduled for pick up of all of my PODS on 12/6/They only picked up I am not getting any resolution for the pick up of my PODS containers on 12/6/I had scheduled to have them all picked up on 12/6/and they only picked up I was informed by Joelle that there was nothing they could do to change the schedule since they did not put us on The schedule for all four pods I was also informed that there was no manager available do you assist me with thisThe manager and questions name is Jason F Due to the weather in our area I was informed that we were already bumped from Tuesday to Thursday for pick upI had scheduled a delivery for tomorrow December at AM of the materials required for my remodeling, and they will not be able to do this due to these containers remaining in my driveway I will incur a large fee to cancel this delivery

Bait and Switch Would add negative stars if possibleI am moving cross country and do not trust movers so decided to try PODSThey confirmed same day pick/delivery and took my credit card informationNever received a confirmation email so called back next day and spoke with supervisorThe supervisor filed a claim against the rep and also told me they never confirmed with the location on the time and they wouldn't be able to do my time but hours laterThey told me I will be assigned a customer service rep for the claim within hoursFast forward to past hours and no one has contacted meI called back and spoke with yet again another person who was going to contact the locationsThe location told her they stopped doing same day delivery and drop of! They pulled a classic bait and switch with me and provided no help in resolving the matterI now have to find another company and waste my time doing soI would like to seek legal damages for advertising since a cr

Horrible customer service and billing practices Waited on hold over hour to change date of reservationDecided that the level poor customer service warranted cancellation Any company who cannot answer your call after an hour does not need your businessWent online to cancel Website states the "chat" function is same as phone call Chatted with a "Chris", claimed all was taken care of and that he would follow up with an email and phone callOf course he did not I took a screen shot of conversation because it does not allow you to printWeekend comes and I am charged in full $for an order I was told was cancelledThey are closed on SundayWait until monday to call to ask why Waited again a timed hour on hold Spoke to a rep finally and after politely asking to speak to a manager because her answer to me was insufficient, I was placed on hold for another minutes (likely a stall tactic) and the same rep came back and stated everything was taken ca

Pods tried a Bait and switch tacticWhen I caught them they took over two weeks to determine they indeed screwed upI followed up multiple times without any resolveThey made me miss my delivery date twice so we had to wait for my things to arrive incurring additional costsFor the entire terrible experience all they were willing to offer was my same original contract priceThere was very little attempt to make right what they did wrong Product_Or_Service: Moving

Required additional payment before they would honor dates agreed upon on the original contract I had contacted PODS to arrange for one of their moving containers as I was moving from Washington to ArizonaVery specific dates for the delivery and pick up of the empty in Arizona were requested and the items loaded into the PODS were based on those dates being metThe loaded container was to be delivered on March 26th and empty picked up on March 28thThe PODS was not delivered on the 26th nor was I even contacted by PODS letting me know of a delayI had to call themPODS was able to get it delivered to me on the next day, the 27thI advised them that the empty container would need to be picked up no later than March 30th as we have HOA rules regarding items in driveways and parking on the streetPODS totally disregarded this requirement and set up the empty pick up date for April 5thWhen I called them to let them know the empty was ready for pickup, that was when they advised

Erroneous double-billing of my cardOvercharge refunded to someone else's cardPODS won't refund my card until amount recouped from other person Hello Revdex.com, the below text from a previous email to PODS provides the basics of my problem I have not heard back from PODS despite multiple similar emails and multiple phone callsRequest your help I will forward the full email with attachments and embedded pics to your Revdex.com West Florida email account Thanks in advance for any assistance you can provide [redacted] Hello PODS, Request your assistance with the following issue As indicated in the below email from December, I recently authorized for my visa debit card to be debited on behalf of my sister's PODS account (Acct #XXXXXXXXX) - so that she could finalize her move to Florida The associated signed authorization form sent previously is attached On the form, I provided clear guidance that a maximum of $was to be chargedUnfortunately

PODS failed to reserve my parking meters for my move after I gave them all the necessary information needed to reserve to meters PODS failed to reserve my parking meters for my move after I gave them all the necessary information needed to reserve to metersOn 5/I was told I needed to provide meter numbers as soon as I can (no specific timeline was mentioned)I provided the meter numbers on 5/My POD was scheduled to be delivered on 6/On 6/1, one day before my delivery day, I called to confirm my move and permit were all in good orderPODS told me that everything was in good order and that my POD will be delivered appropriatelyOn 6/the POD came and the meters were not reservedMy POD left and I called PODS asking them why it wasn't reservedThey said they did not know why and that it wouldn't be reserved until next weekI asked why the customer service representative said everything was in good order on 6/They said they didn't know why he said thatI asked wha

Over-billing for container rental they overbill everymonth then give a me the runaround for months trying to correct$over the agreed to amount adds up quickly Dysfunctional billing department on a national levelInitially over-billed close to $for just dropping off a storage containerThey corrected this billing issueUnfortunately PODS continuously bills me $over the agreed to amount on my lease every monthWhen I contact support I am referred to a "customer advocacy specialist"With a title like that the problem should be fixed immediately, right? wrongMore like trying to call to get your money back from a Ponzi schemeI will post a pic showing the specialists email with a warning in red "The average time for this entire process and resolution can take up to days or more, but that timeline may vary based on the specifics of your experience." I tried calling customer support all routes I try I am transferred back to my "customer advocacy speciali

A storage container delivered to your home is a wonderful resource, but PODS is NOT worth the troubleUSE ANOTHER CONTAINER SERVICEAfter my container was delivered, PODS cancelled the storage container transfer to my new address, without notification of mePODS did rectify the matter, resulting in a later move date for my familyFour months later, I am still trying to remove a $"uneven pavement fee" from my initial billI have contacted PODS (4) times by telephone, and each time I was told a credit or a check would be issuedNo credit or check has been issued Product_Or_Service: PODS Moving Container Order_Number: XXXXXXX Account_Number: Customer ID: XXXXXXX

I was charged twice for a move in which we used PODSOnce in April and then again in June when no service was renderedWe received a partial refund In April of 2016, I contacted PODS and advised them that we were ready for the POD we had rented to be delivered to our new address (order [redacted] )They told me that the total charges for the move would be $and this is what was invoicedThe POD was delivered and our account was kept current on auto-payment On June 4th, I contacted PODS for final pickup of the PODThere was not to be a charge for the final pick upThe representative that I spoke to scheduled the move for June 14th, within the current month so as not to incur further rental chargesShe also told me at that time that they were having technical difficulties with their software and the move was manually scheduledThis resulted in a new order being placed on my account (order [redacted] ) On June 9th, I received notification from my bank that $had been c

I was quoted one amount and was repeatedly charged amounts above my initial quote In order to speak to anyone, I was hold for hours at a time I initially placed on order in late January, I spoke with a very friendly gentleman who answered all of my questionsI needed 16' and one 12' container I was quoted $per month for months He ASSURED me that there would be no extra charges for delivery, re-delivery, pick-up, etc NO ADDITIONAL CHARGES because of the promotion I signed up with He also noted that the computer system would change the next day so I was lucky to get such a great deal Immediately, PODS began charging my credit card random charges On January I was charged $and then on January I was charged $844.94! Well above my initial quote After sitting on hold for minutes, which I DO NOT have time for, I was told that I would have to wait for someone to call me back to give credit back to my account That didn't happen, and after

Excessive Billing and Unauthorized Charges First, in February when the company changed their billing system, there were inconsistent billing issuesAt the time my account was up to date, and yet I received a collections call requesting payment for a month of free storage that was included in my original deposit for said storage timeThe call sounded "fishy", as the way to account rep explained it, it appeared that my account was charged twice for a month that should have been included in the original depositAfter continuously seeking clarity on the issue, because no one could clarify why the wording seemed to imply double charging, I moved on with paying on my account in the way that I understood my account should have been chargedBut I now find that I should not have moved forward, as my invoices and payment documentation do not properly reflect my initial payments and depositI still cannot put together what charge went where and how It was a disappointment to see that a

PODs lost data and ship datedays lateAgreed to sign "waiver" to not complain about service for reimbursementNever received $240+ Began claim issue FebMore than emails trying to get reimbursement for poor serviceWas told would get reimbursed if signed waiver not complaining about service on any social media, etcto any outside partiesSubmitted waiver and was never paidEmailed and called many times to two different customer service personnel, Charles Band Deanna [redacted] Charles Bsaid I was paid via emailNo one returned my phone calls I asked for date and last four digits of acct paid to prove payment and was ignoredCalled back and tried another customer service agent, Carl EAprilHe responded with emails and appeared to be helpful, but have not received payment still He sent up to his supervisor twice he has stated, but still have not received payment I have all the emails and notes on the case

PODS has continued to make unauthorized charges to my bank account PODS moving services has made unauthorized charged to my bank accountThey first charged an amount that was more than the agreed upon amount, then continued to make additional charges for services that were not requested or performedAfter our contract had ended and I was no longer using PODS I was still charged for services that were not requested or performedThe first charge was on 1/14/16, then 1/15/16, 1/16/and 1/30/PODS has accepted responsibility for these errorsThey claim it is due to a system update that messed up their billing departmentThey have guaranteed to make refunds but I have not receivedI was told that my account had so many errors, a billing supervisor would need to review and contact meI was also guaranteed to be contacted by 2/1/since the severity of my overcharges has left my bank negative with numerous over draft feesI have yet to be contacted by a supervisor regarding m

Automatic Insurance O/ Failure to Provide Itemized Bill in a Timely Manner Due to major billing and record-keeping issues with PODs computer system, I was not provided with billing or transaction information (paperwork, statements, etc) until over a month after the final billing In the statement I received, there were "contents protection" charges added on to storage fees and to the cross country transit These fees were never authorized be me PODs "looked into" the issue and, after "reviewing the phone call", told me that I never "opted out" of the insurance These are weasel words, they are used to smuggle in extra charges which were never authorized I asked for a recording of the conversation they used in their finding and was told that they can't and won't provide me with it nor will they play it over the phone for me

Disappointment in years of a great relationshipLack of communication on a major issue Our [redacted] has used PODs for over [redacted] years with great service year after yearThis year our POD never arrivedWe reached out to the company who told us they attempted to drop the POD but gates were lockedWe are an open [redacted] and this was business hours! SO that was the first lie! When I spoke with a manager he agreed that they would drop the POD the next day, we waited from 9am-7pm with no phone call and SURPRISE no PODI had to scramble to make alternate plans for my [redacted] I called this morning only to find out the distribution center ran out of PODsNo phone calls, no updates, no care for the client?! If I didn't call I would be left wondering what was happening with my order that I placed back in March to ensure I would have a POD, it is now July! I think what is worse is that I am still getting automated calls saying my POD will be picked up today between 2-5pmMy onlin