Jones Auto Detailing Express Hand Wash

They dropped off pod in the middle of the drivewayWhen I had set up for road dropAlso blocked a car in the garageAnd are trying to make me pay I had called them to set up a drop offHad it set up for a street drop offThey put it in the middle of the driveway instead not to one side or the otherAnd are making me pay to move it

I have a POD that I filled with my belongings for a cross country moveI was told it had been sold due to paymentsFound out last week that was fals I fell behind on payments after our move due to health issues but was keeping contactI was getting emails almost weekly and I called March so I could keep contactin April I get a call telling me my pod had been put to auctionThe last contact I had was an email on April telling me I was behind on payments but that was after I was called and told my pod had been soldFast forward to last week Octat 10:am PST to find that it in fact had not been sold and I now owed over $2,and either I pay or settle to get my stuffI had not been contacted by anyone till last weekThey said it was sent to collections but I never got a call from that eitherThe numbers I gave them when they could not contact me were never called eitherNo emails nothingThey said they had the wrong numberIf that was so they would not have bee

PODS guaranteed pickup of the rented pods on 06/15/ This guarantee was made on 06/10/ Service never performed On 06/10/I called PODS to request pickup of empty containers which were located on the street at [redacted] I was given confirmation that the PODS would be picked up on Wednesday 06/15/ On 06/15/I called PODS at roughly hours to verify pickup PODS said they had no scheduled pickups I was transferred to customer service and spoke to supervisor Michael H He stated that he could see in the system that I did call PODS on 06/10/16, but there was nothing he could do He told me he called the service center located at Horizon Drive in Suwanee to see if they could pick up the PODS I was informed after being on phone for hours that the earliest pickup would be 06/22/ Michael confirmed the phone call was recorded but refused to send the situation to the resolution department for reviewMichael Halso confirmed that my phone call

Horrible service, glitches in their system, my information being emailed to a complete stranger, I did all the work to make sure I received delivery I moved my family from NY to Ca and decided instead of driving to use pods because they have such a great reputationI ordered pods and 16' pod and a 7' podI was quoted $for the 7' pod but charged $and never refunded the difference and the charge was on 12/19/I spoke to a rep Corrine today who I have had encounters with in the past and she was very disrespectful and always over-spoke me the customer and wouldn't let me finish with what my complaint wasA supervisor was suppose to start a complaint for me and email me a verification that he started the process but he emailed my information to a complete strangerThey called me today to try and refund me $but I feel with the patience I showed for most of this nightmare of a move and for my work contributed to their company to have my pods delivered in the agr

Horrible every step of the wayThe guy I talked to while ordering had no clue what he was talking aboutFirst he quoted me the price without tax and said that it included taxI spent about minutes on the phone with him while he took down notes for the driver, I later learned he failed to actually take any notesSo when they came to pick up my loaded pod from my gated apartment complex of course they couldn't get in so they just leftI called and talked to at least different people including a supervisor and they all were extremely rudeThey said there's no way they can come back to pick up the pod until days later and insisted I was lying about giving the driver notesFinally they said they would review the issue and about days later after listening to the recorded call they say yes you did give the driver notes and the associate you talked to failed to put them inDuhAll they could give me was $back from my order of over $I was moving from Florida to Wisconsin and this really messed up my plansNot to mention the apartment complex was furious with me for leaving a pod taking up parking spaces in their lot for nightsHorrible customer service and I highly recommend against using themThis was only of many troublesWay better moving companies out there

Incorrect Billing, Overcharged, Poor Customer Service, Can not get anyone to help fix my account My initial payment and pick up went wellOnce at the storage facility my monthly bill began being charged for a higher amount that did not reflect a 10% and additional charges to protect the POD while in the company's possessionMy credit card was double charged for the higher amount, the double charge has been resolvedI received an email from PODS stating DO NOT CALL customer service to resolve the billing issueThe hold times were in excess of minsI began faxing requests to have a representative call me to fix my billingOn 02/Jeff DXXX-XXX-XXXX called me to fix the issueHe said that he needed to speak with billing to correct and would call me backNO RETURN CALLI phoned Jeff Davis more times over the next couple of weeks, left a message with cust#, name and phone#His message states that you will receive a return call within hoursI received NOTHINGI sent

We used PODS for a move from ArizonaWhen we initially called for pricing we received a quote [redacted] from Arizona to Florida (out of state move)The possibility of an in-state move became a possibility as well and I received a quote under [redacted] The move became an in-state move from zip code [redacted] to ***Apparently, I accepted the wrong quote the out of state moveI explained this to a customer representative who explained that was no problem we see it's an in-state move and the from and to addressesShe accepted my initial payment and explained that any overages would be refunded The move was completed with no issue (in-state)as was discussed with the PODS representativeI noticed afterward, I was billed as if we made an out-of-state moveI reached out to there customer care team and was told they would review the discrepancyThe person responsible for PODS Incident Report [redacted] was Adriana T [redacted] at [redacted] Almost two months later after trying to rea

Charged twice,for same service weeks apart and customer service does not follow up as promised! I ordered my POD as a convenience based on what the company says is the easiest way to move! My husband left packing our sq foot house to my month old son and I as he reported to recruit school in Washington, DC Although it was expensive, we chose PODS because of the "ease" of having it dropped off, packed at our leisure and picked up Simple as that Except it isn't I called to order the POD, spoke to a young man and went over the $+ a month storage fee, $initial delivery fee and $+ transportation fee from Myrtle Beach, SC to Washington DC He explained the billing as the following The company bills 5-days in advance of any "service" Now since I was ordering the POD on a Saturday, May 28th for delivery on Thursday, June 2nd, I was going to be billed the following day for the INITIAL delivery charge he said Fine Then I also asked him if we could set

Did not authorize a charge on my card, and also was told prior that my account was all paid in full but then a few days later they charged me again When I called into pods to make my last payment on my account I was told numerous times that yes this would be my last paymentOk so I made the payment and never gave permission to leave that new card info on file to keep it the same card that was already on file from previous when I set the account up in the beginningI would have no reason to need to change the card info as this was going to be my absolute last paymentWell then a few days later I had an additional payment on my card did a different amount of money that I did not authorized for pods to do plus why did they save that card info on my account when I never gave permission for that to happenI of course called in and set up a complaint and told them since all calls are recorded to please pull that call up and issue me my refund ok a few days later I get an email from an a

Please, do not trust this company to move your belongingsThey over-promise and under-deliver, quite literally They will tell you that they can get your POD to you with only hour noticeThen when you actually want to get your stuff back, "oops, it's busy season, that will be days." The cost was more expensive and far less convenient than promised I will not use this service ever again

I entered into a contract with PODS for a long distance move between Carlsbad and Bethesda MD as part of a military move. This facility was instructed numerous times, and confirmed numerous times, that a full weight ticket of he POD and truck MUST be performed in order to provide an accurate weight to the Navy House Hold Goods Division for reimbursement of the moving related expenses. The weight ticket was time stamped in the corporate office as having been performed. I called the national office every other day for 4 weeks (between April and May of this year) to confirm that it had been done, and to request that the weight ticket be sent to me. I was told multiple times that it had been done, and that it was being sent, but it never was. Now, after my POD was moved across the country to Marlyand, I called one more time and was told by the corporate office that it had not in fact been done, but that I had been lied to. The fact was that the weight ticket was performed as it had

Pods is unreachable to respond to an unauthorized charge on my credit card Pods cannot be reached to respond to an unauthorized credit card charge Left hours on wait time that my calls were not picked up Requests for a call back were not answered Unable to get Pods to respond to this billing issue

5/PODS took furniture to wrong placeDelivered to me in Orlando VERY DAMAGEDBought insuranceDenies claimsPOD was moved unnecessarily 5/22/delivered to homePacked by MOVING STAFFERS (recommended by PODS)Used BLANKETS (from PODS)bands, shrink wrap & ratchetsPacked securely.SPECIFICLY to go to MASSARO BLVD in TampaDID NOT WANT in HOLIDAY on GULF during hurricanes Pd $xtra per month for recommended insurance.Unsure of final destinationCalled in Oct; advised final destination is Csselberry, FlDrive is straight up I-On 10-12-17, they picked up POD from Holiday (WRONG PLACE), delivered it to Massaro BlvdOn 10-16-17, they took POD from Massaro Blvd by UNKOWN on flatbed and moved it to LONGWOOD so they could load PODS for profitOn 10/23/it was picked up again and delivered to me with a BULGE in the door causing the driver to TIP THE POD to move furniture so door could be openedI paid additional insurance for trip to OrlandoNOTE: POD should ha

Misrepresent the width/size of the container and failed on to contact the customer on four occasions with drop off and pickup times This is my PODS Cr: XXXXXXXXX Order Number: XXXXXX PODS indicated that the width of the contracted pod would be feet wideThe actual width (outside, maximum) was 7'8"I did take pictures documenting the actual size The inside dimensions between the 4xposts was LESS THAN feet! That is a major issue when your planning on an foot widthThis caused me significant problems as I had planned on placing a trailer on the pod which would not fit While the height and length were very close to the stated dimensions, and I have no complaints on those dimension, the stated width was significantly less than advertized Also, the cubic feet available was about 7% less (not 1024) Also, I was told they would send an email the day before delivery in AZ on March 10, they did not I was told they would call me on the day of deliver

Delivery Issues I set up my pod to be delivered on a certain dayPods does not give you the choice of when you want your furniture, that you are paying for deliveredFirst, they wanted to deliver it the container at nightWe already had the moving guys ready to for that dayThe next issue was, I specifically called and to let them know I wanted the doors of the pod turned facing the houseThe repwho handle the call made an error and placed the doors are to be facing the roadWhen calling them out on the issue, they made it seem as if it was my errorI then told them to play the recorded line back but of course that was not availableThen they wanted to charge me a replacing fee if they come out and move it againThis is totally unacceptable when they are the ones who made the mistake

Ordered a POD, and it was clear water had breached the pod from the wood stains inside For cancelling, was charged $

Property damage inflicted by driver of truck delivering PODCompany refused to repair damage On Aug13, a POD moving unit was to be delivered to the property I was renting and moving out ofThe property location was [redacted] The truck had been dispatched from Asheville, NCMy cr for this transaction was [redacted] The house was located across a small private bridge, crossing over a small river, as were all the homes in that locationWhen the driver arrived, I met him on the far side of the bridge to discuss placement of the unitHe asked me if he could drive over the bridgeI told him that a multi-ton propane delivery truck, Ftrucks, mail delivery and all manner of vehicles regularly crossed itI then walked back into the house, while he returned to his truck which he had parked across the roadWithin minutes, I heard a loud crack, engine roaring, and saw lots of smoke at the bridge entranceThe driver, whose name is D

The storage unit leaked and ruined my furniture and they said it didn't leak after pressure testing. This is a lie, they denied my claim and told me to contact my homeowners insurance, If I wanted to leave my furniture out in the rain, I could have done that for free. Stay away from PODS.Lousy customer service also expensive. Not only did this cost almost $600.00, I got accused of making a fraudulent claim and was told I should have purchased the extra insurance. The unit never left my driveway, I thought it would be safe from the elements. Word to the wise. if mine leaked, it is still leaking and you will have the same issue should you rent from the PODs in Clearwater Fl.

Inconsistent information, no follow through with customer requests, mysterious charges that can't be explained and withdrawn from my account. Spoke to a gentleman by the name of Charles to request to have my pod delivered to my new home. Once he informed me how much it would cost to transport the pod to 1st the facility then to my home, I decided to cancel the request and just request access for that Saturday July 16th. I called the next day to change my access date from Saturday to now Thursday July 14th. I spoke with a gentleman by the name of George. Before he could proceed to submit my request he informed me I had a $13 invoice on my account that had to be paid before moving forward with any requests. I informed him that that could not be possible. I just called yesterday and there was no pending dollar amount on my account. Why? Because I have automatic withdrawal set up. He could not explain the charge, and thought my account was recently set up. Immediately wanted me to go send

Pods sold a container to an address they knew they couldn't deliver to resulting in thousands of dollars spent to finish the job Pods knew my mother lived in a difficult area to deliver in and never said anything and sold it to her anyway resulting in them not being able to deliver her things, taking them to a storage area miles away, and then her having to spend an additional few thousand dollars to get it delivered by a moving companyThe driver said he had this happen at least 1x a week in my area so they clearly are ripping people off like my year old motherCr: XXXXXXXXX June 20,