Jones Auto Detailing Express Hand Wash

Horrible communication to customer about delivery timeline Merchant lied about reason for not delivering container out of forms of communication said the container delivery timeline would be XX:XX-X:XXpm on 5/ Pods attempted to deliver the item at 10am on 5/30, instead (driver called me at that time) Driver called and left voicemail only once Later when I called about the delivery, Pods told me that the driver spoke to the property manager who said driver could not [redacted] container anywhere I spoke to the property manager who confirmed multiple times that she did not speak to Pods today She also confirmed that not one of her staff members talked to Pods today She swears that she didn't even know about Pods until I brought it up to her Then when I called Pods customer service to escalate the issue, they tried to tell me that since the note about the property manager was put in the system at 2pm local time, that they may have tried to deliver the container durin

Our account with PODS was paid and full, yet our POD will be 14days late, and we are still being charged! On about June 10, I called and set up a PODS to move our furniture from North Carolina to Florida(We are Military) The POD was delivered on June 28, and picked up June 30, The POD was set to be delivered back to us on July 11, After not receiving any update I called PODS to check a time window for the arrivalI was told then that the location of my POD was unknown and that PODS could not tell me when it would arriveI was supposed to receive a call back from a supervisor Cedric who to this day did not call me, even after we left him countless messagesI then spoke with association (Rob) on July 12, who told me that the pod would not arrive until July 23, (days late)The reason behind the delay was said to be a "IT Glitch" which causes the system to cancel our accountI was even told that "PODS was going through growing pains and that I just had

Incredibly poor service was given, including double charges, uncommunicated changes, and failure to retain information over a number of calls On October 1, 2016, I contacted PODS for their servicesI was moving from [redacted] , TN to [redacted] , CADuring the phone call, we set the date in which the POD was to be delivered(Oct11), picked up(Oct13) from [redacted] I was told the POD would take days to be delivered in [redacted] and that I could expect it on October 24, With this knowledge, I scheduled my POD to be delivered on the 24th of October(Monday), and picked back up on the 26th(Wednesday) With this information, I was quoted for a total of $2580, including all fees and taxes On Saturday, October 22nd, I called PODS to check on my order; it was due to be delivered the following Monday(Oct 24) I was told that I had not yet set up a delivery date, or a place to have my POD delivered I explained that I had scheduled everything out, on October 1st, w

Overcharged $429.16, and still getting billed for a container we have not had since January 8, So far no at PODS can resolve this problem 12/10/2015, overcharged for delivery/use/pickup/transportation of one POD Container from Tampa FL to Salt Lake City UT, by $ Can no longer get access to my old customer ID, and the invoices I need for submission of an expense report to be reimbursed Filed three incident tickets with PODS Customer Service and still no resolution on this overcharge On 2/3/I received an invoice for $for rental/insurance of container from 02/16/- 03/15/ I removed all contents from the container at the PODS Service Center in SLC UT on 1/8/2016, have not used/accessed the container since The new online customer account shows final pickup of container on 01/008/2016, so why am I being billed again for use of the container I would like a credit for the overcharge, copies of all three invoices for the amount I agreed to pay and

When I ordered pods for my move, rep told me that a week's notice would be enoughAsked for delivery after 5/15, cannot do until 5/or later I am paying over $a day for a hotel and paying to keep my cats in a kennel When I rented the pods, the phone rep, as well as the man who delivered the empty pods told me that a weeks notice would be plenty to get the pods delivered to my new house because it was not a high volume area as myrtle beach was By the way, myrtle beach had a one day wait for delvery and pick up I am closing on my house on 5/and called for delivery ASAP after that I was told it could not be done until 5/or later I will have to continue to pay for a motel and kennel until then I told phone pods rep and supervosor I would take ANY day or time after the 15th, they said there was nothing they could do I asked for a discount off the thousands of dollars pods charged me to compensate for these extra expenses due to there delay in getting my

Company refuses to remove my name from their computer system On 3/7/I called PODS to close my account They informed me that since my account was part of their legacy system and has moved over they are unable to make any changes to my security PIN I asked if they could completely remove my name from their system and I was informed that they would notMy account# is XXXXXXXX I know someone that is not me has obtained my PIN and the company will not offer a way to prohibit this other person from accessing my account and creating new charges

PODS charged me $even though they confirmed I would not be charged for an additional month of rent I called PODS on 9-9-to ask about a pending charge of $dated 9-8- The CS rep told me that the charge was for a month's rent beginning on 9-9-I was informed that I would not be charged if the pod was picked up within the day grace period which ended on 9-13- I asked to have the pod pod picked up on the 13th, but the CS rep said the soonest available pickup date was the 15th He also told me that because the date I had requested was not available, that I would not be charged the additional month rent I later found out that PODS had charged me anyway

I was extremely frustrated with their unprofessionalism, incompetence, and inability to take accountability for their errors 9-29-problem date 8-5-purchase date Several employees or reps were communicated with Account-XXXXXXXXX I spoke with them about a past due statement sent in the mail in error because they had my grandmother's card on file and an agreement date to draft the fundsThe informed me that their system had a glitch and did not take the paymentOf course when they tried over the phone, it didn't go through because it was the end of the month and my grandmother is on a fixed income, so therefore the money isn't availableShe is coming upon another month which another bill wil be due and she can't afford to make a double paymentThey claimed the best they could do is put her on a payment planWhen I told them that she has a certain amount a month to work with and she is years old and can't afford to be inconvenienced by their errorAccording t

PODS delivered our storage unit nine days later than our scheduled delivery date, provided misinformation about its transit, and manipulated invoices We used PODS to move all of our things from [redacted] to ***, Florida, and our storage unit arrived nine days after its scheduled arrival In the nine days we were trying to track down and get our unit delivered PODS provided misinformation about the expected transit and delivery of our unit, refused to contact us with updates on its transit (we had to call them for any information, current information is not available online), billed us with erroneous storage charges, did not follow through on repeated requests to take our account off of autopay, and made no effort to have our unit delivered as soon as possible after their initial failure to deliver Additionally, PODS manipulated orders and invoices that prevented us from recovering costs through a dispute of charge with our credit card company The day our storage unit w

Multiple incorrect bills drafted from my account PODS has repeatedly drafted from my account in excess of $to move my container even though I have specifically instructed them to hold the container at the origin facility until I was ready to move it Call hold times are in excess of minutes every time I callThe last time I called I was on the phone for minof which was holding to speak to a representative, be put on hold again for another minutes

Pods Storage has been over charging my accountI have called on several occasions to get an issue resolved where I was billed twice for the same monthThis was supposedly fixed in JuneTherefore, I would have been current and only owed the month of JuneI called the [redacted] number and was transferred to my account manager (Vickie)I left several voicemail messages with herShe never returned my callI received an invoice on 8/14/for I called to inquire why I was not being billed my amount of I was told my account was in collections and no one could answer my questions as to whyI kept getting transferred to a woman in accounts receivable / billing (corporate office) who eventually returned my callInstantly this woman kept cutting me off telling me I was two months behind and owed June and JulyI tried to tell her this was not the case because my account was supposedly corrected from where I was double billed and received the credit to rectify the issue i

PODS has overcharged my acct days ago and refuses to refund my moneyOver $400, I have called almost everyday since, couple times a day I had pod delivered may 4th I paid all costs up front, $It included a $lock that wasn't delivered, I notified them after charging my acct 4x for it they credited back the lockOn May 18th I get a call saying systems are down and they reset my billing date for 18th of JuneThought that's great cause I don't haft pay an extra monththen the 19th they charge me for $I look at invoice for it and its for the same thing I already paid upfront forI notify them they say they will refund in to daysOn the 4th day we started our trip driving from wv to ca minus the $the next day I called cause money wasn't in there and did a yelp review on themthey said they forgot about it and it wold be pushed thru in hrsnext dayit wasn't in my acct and an additional was taken outthe yelp lady called said she was taking

I visited the PODS website and requested a quote Supplied all the information asked and assuming necessary to get an educated quoteNonsense quote On the morning of May 25, I requested a quote from PODS online I then receive an email stating that I must call for to provide additional information for a quote This is where they try to pull you in I call the number provided and get this fast talking sales person He starts by saying...."we're extremely busy as you would imagine" whatever that means...then he moves on to ask for the quote number provided in my email I supply it and then he proceeds to read back the information I had already provided I confirm the information and state that I'm getting a quote for a family member He proceeds to ask me a little about the move and again I state that I don't have information that I'm just getting a quote for a family member and he seems to get upset and replies "Ok never mind" in a very abrasive and rude manner I bring

Billing dispute was ignored for nearly days, requiring multiple phone calls, all of which were not addressed by PODS I ordered a POD for delivery and pick up with storage and destination delivery and pick upThis required an online profile creation and a phone call with a sale specialistOnce confirmed, the date and times for delivery AND SAME DAY PICK UP, as well as the included storage and final destination delivery and pick up, a total price was quoted, sent to me via email and confirmed by both partiesI was then charged an additional 110.00, three days later, without my knowledge or consentThis was described as necessary for the same day pick upI never agreed to the additional charge and it was never explained to me that an additional charge was necessaryI have had to call PODS times to try and get this resolvedI have also had to insist on an email contact to establish a paper trail of this incident

PODS gave me incorrect location of my storage unitThe PODS business isn't located at the address anymore; costing me time, $$$$, wks of planning I posted this at the PODS Facebook page COMPLETE INCOMPETENCE!! Your office can't even give a correct address to my PODS storage unit!! Because of that I WASTED a $ticket to LA, Calif., to clean out my unit and was unable to get to the post office in time to mail ANY of my belongings back to my home in Columbus, OH! I was too busy calling your office to track down the correct address, driving hours to get there the complete OTHER side of the city and scrambling to re-arrange all my plans! Your rep Zandra NXXXX XXX XXXX ext [redacted] told me my unit was at XXXXX [redacted] in Sylmar, CAI made ALL of my preparations including a piappt with [redacted] locations of nearest Salvation Army and Post Office based on travel time to this locationMyself and a friend of mine nice to enough to help based our entire day on

I have made repeated requests (faxes; e-mails and/or voice messages)asking for a refund of $with no responses Customer account # [redacted] Quote # [redacted] My two-sided Rental Agreement delivered with the POD on 11/17/doesn't have any amounts listed Due to an advertising special for $139.95/month (month minimum), I signed an agreement to rent a 16' POD Another condition of the agreement was to automatically charge my account for the monthly fee When the 1st bill was deducted at $193.89, I called Their explanation is it included taxes and a round-trip delivery charge Each month until 4/2016, I was charged the $193.89, plus additional delivery charge of $on the last pick-up/delivery My records show a total of faxes; e-mails and/or voice messages asking for an explanation on the charges with no responses On 5/18/16, I mailed a Certified Mail, Return Receipt letter to PODS headquarters Their representative Michelle S [redacted] signed the receipt for the

Sales/Customer Service lack of knowledge = Delivery and customer education problems My family was moving from Oak Park, Il to Kennesaw, Ga on 6/ I booked a POD on May 26th based on a referral in which the POD was delivered on 6/and packed and picked up on 6/ Per the rep I originally spoke with, I planned and asked for the POD to be delivered 6/ We set aside enough personal items for days and have had to sleep in sleeping bags on the floor No problem We can manage for days I've got three kids I book movers to come help unload the POD for today's delivery I have a new job which is the reason for the move and today is my scheduled day off to handle the unpacking I travel weekly and don't know the next opportunity I can be available to handle this since everything was already scheduled around today's due date I call to find out the delivery window time frame where I am told I will not have my POD until July 10th I have spent two hours at least on the ph

PODS is charging us an additional "storage" fee for their empty PODS sitting in front of our house because they are unable to pick them up sooner We are currently in the midst of a cross-state move (from [redacted] )Our house sold in [redacted] at the end of May, but we aren't closing on our new house in [redacted] until June 30thObviously, we needed storage as well as to move our things, so we decided to go with PODSWe did our homework and spent a great deal of time on the phone with PODS to learn about their services and if it would fit our needsWe explicitly asked about what a "month" is in terms of billing for storage and were told that we would have a day grace period before we were charged for a second month of storageOur PODS were dropped off in [redacted] on May 27th This means that we have until July 2nd before there should be any additional chargesI was also told that it would be no problem to schedule delivery and pifrom the Nebraska side as long as

This company practices in extortion and holding personal belongings hostage from consumers My family moved from Hawaii to Arizona and used PODS to move the bulk of our belongingsWe set up a delivery for our PODS container to a storage facility about miles from our new home because PODS won't deliver outside of a mile radius from their storage facility in PhoenixI was given an incorrect delivery time (window of hours) on the confirmation email from PODS for the container deliveryI immediately called back and asked them to correct the time to a morning delivery, since that was the original agreement when we set up delivery, and that was the time we were available to meet the deivery driver for the PODS containerThe PODS representative told me the delivery of our container would be between 7am and 10am on the delivery day On the delivery day, the 7-10am came and wentI began calling PODS to find out what was happening, and it turns out they LIED about when the deliv

Received an invoice for someone else's order, which resulted in over billing me for $4, After calling the PODS company numerous times over the course of the last month I have finally resorted to filing this complaintI have been told numerous times that the wrong invoice would be corrected to reflect my actual order, as of today I was sent the exact WRONG invoice againI can't seem to get anyone involved that understands my frustration and keep getting the run aroundI was originally billed $6,and on 3/I called to see why since my order was for a total of $1,I received a credit for the difference, but the invoice still shows that I owe $6,I need this corrected so I can be reimbursed for the moving expense