Jones Auto Detailing Express Hand Wash

Damage to possessions due to broken roof of storage unit, asked for refund and have not been contacted I obtained a pod on July 29,for a move to Florida Condition of container was good when it was delivered The container was in a POD satorage facility until 1/26/ Upon emptying of the container, discovered many items damaged by water Upon inspection,a huge crack in the ceiling or top part was found I immediately contacted Pods and I was bounced around and then told they would open a claim and I would be contactedNot only was there a crack but noticeable foot prints on the top Which means 1)they knew about crack and did nothing to fix it or notify me or 2) the damage was caused by someone at the Pod storage facility either way it was pure negligence on Pods part I paid $for storage of container and $for insurance to protect contents as well as taxI had to contact Pods again on 1/30th,I asked for refund on money I paid for storage as they were pa

To whom it may concern, I am writing this based on the lack of coverage for damage of personal goods that were stored in a PODS Unit for the period of late September through Early March.My Mother-In-Law, [redacted] filed a claim in March with the company concerning a leaking container that was stored by PODS from September to March 2017.When this container was delivered on March 10th 2017, it was immediately emptied that day by Myself and my wife and we found a mattress soaked and also water and snow in the PODWe took pictures and video of the issue and the claim was sent forward to the company.Recently my Mother In Law had not heard back from PODS on this claim and she called to find out what was going on after almost monthsAll she was told by MrMike W [redacted] was that the claim was denied and there was no explanation.At this point, My mother In Law asked me to look into this issue based on their lack of assistanceI placed multiple calls to MrWon the issue and only

After Failing to Meet Three Delivery Windows, Having to Pay Movers for Wasted Time,Pods is Charging For Cancellation Fee! I made the reservation with the numberI explained that I was having a remodel done on my house and would have both the Pod and portable dump in my two car drivewayI discussed with the customer service rep having the unit dropped feetaway from the garage door and which side of driveway it should be placedI was given a delivery window of 9am-12NI scheduled movers to arrive at I scheduled the movers for hoursI received a confirmation call with the time also All was well until at 12:I still didn't have a PodCalled the only number available and was told that the drop window had changed??? Now my window was from 11-Now I have movers waiting with nothing to move in to The movers proceed to wrap the furniture and move/stage the items into the garage and driveway At 1:I call "Customer Service" again to get an ETAThey cannot guaran

PODS used a credit card to take two monthly payments using a card that was no longer stored on my profile I changed the credit card on my profile to a a master cardYou can only have one card on your profile I did this on purpose so they could not use my debit cardOn 8/my debit card was usedIt is a VisaThey took two payments because my account was on auto payThe payment was processed for account XXXXXXXXX using my debit cardI have had this card on file with them for past payments BUT it was not the card on file the date the transaction took placeI filed a complaint with my bankPODS provided a screen shot of my card which they kept somewhere on fileI had no idea they still had access to this card to debit my accountI let them know on 8/that this was an unacceptable transactionI have filed two more complaints with my bank because of their business practicesI read the contract which does not state they can keep my card information nor use my card at their l

Failed to deliver POD within agreed timeframeAdmitted wrongdoing due to computer issueCost us moneyNo compensation or discountWaiting months PODS failed to deliver our furniture and belonging s from our [redacted] residence to [redacted] on the agreed date in February of Despite multiple phone calls, and multiple promises, the POD did not arrive until weeks after they told us it was "LOST"In the meantime, we had purchased basic household goods, and the basics for setting up my wife's home business in excess of $4000, based on there contention (recorded) that the POD was "lost" We paid via credit card, and they kept charging us multiple storage months despite the fact that they admitted (multiple times) that there computer system was faulty, CAUSING CHARGES AND DELAYS Even a cursory examination of their Twitter/Facebook Feed during this time proves they were dealing with multiple issues with an upgraded computer system, a fact confirmed by multiple customer service

A design flaw in the pod construction jammed the door The door was jammedThe company physically suspended the pod at a degree angle, shook, and dropped the pod several times at an angle to try to shift the contentsThe service person spent an hour doing this, possibly damaging the contentsHe took a prybar to the doorWhen this failed, he suggested his manager send someone out to remove the doorWhen I called customer service for a follow up about opening the door, they told me they would either take the pod an hour away from our home (the delivery location) and unpack it (which goes against our contract)I told them that was not acceptableThey scheduled a pick up of the container without our consent (which I refused)Eventually I spoke to a supervisor who gave multiple reasons for not opening the pod in our driveway, starting with "it will look unprofessional." When I refuted that, she said that it would expose trade secretsWhen I refuted that, she said the equipment

First and LAST time I will use PODS.The only positive experience I had with them was with the drop off and pickup Other than that, I have spent the last months fighting with them over billingFor a service that you pay $a month for, you would expect MUCH MUCH better back end system that wouldn't randomly charge your bank account for stuff that had already been paid for months priorI almost hated getting out of bed to check my bank account and POD account because I knew it would result in me having to call customer service and have them "fix the issue" by manipulating the numbers/charges/credits on the accountOnly to wake up the next day with a whole new set of issues I would NEVER use PODS again and I will be sure to go out of my way to make sure no one I know uses PODSAs if the experience of going through a move and building a house wasn't stressful enough, PODS made my stress level through the roof I have a few more weeks with the POD In my driveway, so the current $monetary loss could easily go up againand I suspect it will because of prior rebilling problems When I signed up for this service, I did it through a promotion that PODS was havingthe promotion was, that if I stored with them for or more months I would get a $creditI have never seen that credit to my account and I don't dare call or bring it up because I am sure that it will blow up and I will be charged randomly for something else As of today, while looking at the most recent debacle of being recharged for moving blankets that were never deliveredI noticed that my empty pod pickup date was not correctI scheduled for the 20th and the rep confirmed it would be the 20th, but on my account it says the 10th nowWell, I go to manually change it myself and the system spins and spins and then says that it may take 3-minutes to reflect the changes I madeit has now been 30+ minutesstill no update from the 10th of April I have verified each drop off with a PODS rep as well and how the container is to be placed, but both times they relayed this information to the loading folks incorrectly and the door to my POD was facing the wrong way, making things difficult to load/unload and also taking up more driveway space than initially intended*ISSUE [redacted] - Failure to communicate clearly I could go on and on and break down every detail to each phone call and each email conversation I had with a rep, but just typing this up is stressing me out as it is.I do not want to relive the entire last months of this nightmare

Over charged from start to final pick up Poor customer service We moved from Indiana to Florida needed extra storage While we unpack, we ordered a POD out of Ocala, Fl officeto be delivered days before our arrival time, In our phone conversation and online reserve initial fee 132$ 115$ drop off fee POD delivered day of our arrival, ok I except that at least it made it here before we pulled in, while traveling I'm not checking my banking but once I got to our home I did, Pod took 341??$$ dollars from my account not 247$ as expected!! This on July 27, on Aug 11th I called for a pick up, explaining to the customer service lady that since they took way more out of my account at drop off and that I didn't use it my full pd month, took use my credit towards the 98$ pick up fee, and 1st available pick up date was the 16th, and PODS does not prorateupset at the idea I told her to change the pick up date out to my full months rent and it could just sit here until then, I pref

Container days late, after PODS had failed to locate container Container was supposed to be delivered on 8/6/16, received a call from the driver that container was missing, called PODS customer service to let them know, was disconnected three timesFinally was able to speak to resolution team, who could not give us anykind of resolution as they did not know where the PODS were and that their logistics deptsomehow fstailed to have container shippedFinally received first container days later, second container the next dayReceived call from PODS resolution team a few days following offering me a $credit,then tried to charge me a redelivery feeToday on 8/15/find a charge of for another feeHorrible customer serviceThey are not willing to own up to their own mistakes and make it right for the customer

Billed in error for a second container I never ordered After receiving my PODS order and waiting for final pickup of my empty container, PODS experienced a computer error creating a second order for a containerDespite this error being validated and corrected by regional market manager Rico Borrazzo, I have been continued to be billed for this second container I have made dozens of phone calls to PODS trying to resolve the matter but have been sent to collection for an order I never made or receivedI am completely paid in full for services ordered and received Balance due is for an order that never happened, and was not generated by me

Was suppose to have pod delivered on July1,They did not let us know of truck breakdown until PM Pod did not get delivered until 12:on 7/ As stated above July 1,was delivery dateThey never called us on progress of deliveryMy husband and I both called to try and find outThe main office could not contact driver nor the pod location on two different timesWe did not hear from them until 7PM That evening that they wouldn't be able to make delivery due to truck breaking downSaid they would deliver it first thing on the secondWe told them we hired movers to move stuff out of the pod and into our new homeThey said it would be there by 11:AM Moving day July 2,the pod doesn't get delivered until 12:45PMMeanwhile we had to pay our movers for 1hour of no work since there was no podAlso it was very hard to get hold of where the driver was - bad communication and we weren't the first delivery

PODS overcharged us at least $ Their customer services did not review carefully and refused to refund We originally ordered two containers; then canceled the smaller containerOriginally, the total amount for part of the two containers $2,(not sure of the contents) was charged to the debit card (ending 1588)The amount for the canceled container, $1,should have been refunded to the same debit card (XXXX); however, we did not receive a refund We contacted customer service around 7/4/and was told that the refund was made to the visa card (ending 4203); so, we requested to fix the refund to be made to our debit card So, the person who we spoke to said that she would charge the refund amount of $1,to visa card (XXXX), then make a refund to the debit card (XXXX) The refund was made to the debit card (1588) on 7/4/18; however, later, we found out from visa that there were no refunds for $1,made at all to the card(XXXX) as the customer se

Continually charged for erroneous, unexplained charges This company has repeatedly charged my credit card for unauthorized transactionsI have called them numberous times for explanations and have spoken to multiple departmentsThis has gone on for monthsI contested multiple charges with my credit card and the charges were deemed incorrect, yet I just got charged two separate $Charles on 1/25, even though I have no pods with the company anymore as both were deliveredMy credit card isn't even stored and they still stored my number and charged it after the credit card company awarded me the moneyBefore these charges, I got charged for redelivery on 11/for $and 12/for $even though it was only delivered once, according to my invoicesI got charged $on 11/which was on none of my invoices on my accountWhat would this charge be? There is no breakdown on my account for thisI had pods, and each pod was "redelivered" only once after we moved, and yet

PODS failed to provide product as contractedCustomer called PODS repeatedly to get information when item was not delivered and received no response On April 26th, I entered into a contract (Customer NoXXXXXXXXX, Order NoXXXXXX) with PODS to move my belongings from Tucson, Arizona to Louisville, Kentucky in June, At that time I reserved two 16-foot pods, to be delivered to [redacted] Historic [redacted] around May 28thThe date was finalized as Friday, May 27th, and on that date one, not two, pod was deliveredThe following points document the series of issues I experienced in trying to get the PODS we had contracted for I called PODS immediately after the conclusion of the delivery window on Friday to inquire about the status of the second podI was assured that the second unit was scheduled and would be delivered on Saturday, May The second pod was not delivered on Saturday, May I called PODS twice again to re-inquireI was told that it would be del

A shipping container was mistakenly taken to the wrong location, They will not send the container back to right place unless charged $ A shipping container was mistakenly taken to the wrong location, but of the containers went to the right place We have tried numerous times to resolve this issue but they will not admit the mistake and now they want to charge an outrageous price of $to ship the container back to the right location We have paid them $1,dollars for these containers and have unloaded of the containers that were sent to the proper location We need to get this 3rd container back to the right location Please help us in this matter I tried many times to work this mistake out but have run into many road blocks by this company and didn't know who to turn to for help, so I'm contacting the Revdex.com for help thank you for taking the time to look into this matter Here is the cr XXXXXXXXX

In an email from my PODS customer service rep, it states the POD would leave [redacted] on 2/and arrive in [redacted] by 3/It never left [redacted] In an email from Debbie N(the PODS customer service rep I had been working with), she states my belongings would leave ***on 2/when they picked it up and arrive in [redacted] by 3/ I had movers scheduled for 3/ When I called on 3/(after two emails that week to Debbie that had gone unanswered) to get the address of the PODS facility where my belongings were being stored so that I could give that information to my movers for 3/10, I was informed the POD never shipped and they did not know why I now have none of my belongings so an empty apartment I also had guests fly in from [redacted] and had no lodging for them My wedding dress is in the POD and was supposed to be altered on 3/for our wedding I told PODS all of this including that the dress would have to be altered by 3/to ensure it was ready for the wedding and no attempt to expedite was made

Hi,I had the company drop off the pod and told them I needed it for a monthI am moving and need to be out by May At no time did they say to make a pick up appointment since they fill up fast.I call them May to have them pick up the pod to place it at my new house for May They said they didn't have any openings and that they could pick it up May and store it till June I was fine with that and got a confirmation saying they were going to pick it up on May On May they sent an email saying they couldn't and I need to have the pod of the property since it will not be inMyPossession Product_Or_Service: Moving and storage Account_Number: XXXXXXXXX

My pod was supposed to be delivered on June 14th between 2-5pm. I received no call from the driver. After 5pm, I reached out to corporate and they assured me my pod was still being delivered. We had a moving crew at our home waiting for this delivery. At almost 8pm I heard from the Wilsonville location that they were going to miss my delivery. Frustrated that I had spent money for movers for 6 hours, I asked for my delivery fee waived. He assured me he would credit it back and it would be dropped off first thing in the morning and picked up the same day. It was not picked up until Monday. I was still assured my fees would be waived. Two days later I received a call from the location asking about my experience. I explained it to him and he assured me he would credit me. Sure enough I was charged and after leaving multiple voicemails for who I spoke with. I finally reached him today, July 12th. He told me there was nothing they could do and I was out of luck. I asked for his supervisor,

Failure to deliver container in the timely fashion First of all this is worst moving company I have ever worked withInitially they were very nice saying that they will accommodate all our needs making moving experience easyAll they wanted was my credit card number that they charged two weeks before serviceI have agreed to pay dollars which super expensive for just moving the box from [redacted] I explained that I need the container to be delivered on Sep the 1stThe scheduled pick up of the container was Aug 24thI told them I need this to be picked up the lastest possible because I am working full timeThey did not care and scheduled pick up between X:XX-X:XXThe driver called me around 1PM if he can come now to pick up the containerHe asked if I need more time he can come laterI said sure, if can give me min everything will be readyI called him min later to confirm, he did not pick upI called him times until PM, he never picked upI called

I signed up for a PODS thinking I would need more than three monthsIn fact, we only needed it two monthsI understood when I signed up for three months that I was getting a special promotional rate that included free delivery(The delivery and final pickup fee is the same as a month's rental.) When I arranged to have it picked up, the CSR (Taneisha in Clearwater, FL) told me I'd have to pay the cost for delivery and pickupI expected that, but when I found out it was the same cost as keeping it another month, I suggested I should just keep it one more month, and it would be the same priceThen she told me I'd have to keep it two more months to meet the three-month obligation and get free pickup/deliveryThat confused me, because I would have made my third payment on the service in MayApparently, PODS time works differently than the rest of the world, because they bill in advance, so three payments doesn't equal three months of rentalsUm...okayNice math there To be clear, I expected to have to pay for an additional month, either as an actual month's rental, or as the deceptively described delivery/pickup fee, but their version of math and time astounds meIt's definitely something of which one should be aware before rentingKnow they're going to get an extra month out of you regardless of how long you keep it--but it doesn't really count, because you paid in advanceLOL