Jones Auto Detailing Express Hand Wash

Pods will not deliver to our house We had out household items shipped from TN to WA state where we would told by two customer service people that they would bring to our house once we had an address Now when we called them they say they will not deliver to our house On their website it says they will deliver Here is the link to the website http://www.pods.com/usa-container-moving-storage/services.aspx this does not say anything about certain areas

Damaged 60" Sony TV from extreme heat when stored at facility I have been calling for months regarding our 60" TV that was damaged while stored from extreme heat I was referred to their underwriter and she stated that POD is responsible for the damage but POD keeps sending me back to them They never return any of my many calls and refuse to help me with this matter My TV was damaged while at their facility and they should be responsible for replacing itIt seems like there is no one there that has the authorization to make a decision on this claim

Promised delivery on August 31..Had PODS..only delivered POD..driver said I was a pain in his [redacted] and it was too far to get the other ones We moved from Peyton Co on July 1st and had our storage at PODS to be delivered on August 31st.We had paid for PODS and th delivery driver only brought POD We had closed on the house the 31st and it was a day weekend so we wanted to get moved in ASAP The POD the deiver brought had all garage equipment We had no where to sleep I asked him where my other PODS were and he told me I was a pain in his [redacted] and that it was too far to drive to bring my other PODS and I would have to wait until the following Wednesday to get them when they had been promised for Friday the 31st I have just undergone 3rd state colon cancer and have a permanent colostomy and had a team waiting to unload for me when the driver told me I was a pain in HIS *** I was forced to get a motel room for me and my family for nights The account in is my nam

Not receiving invoices/receipts to allow reimbursement Customer account XXXXXXXXX Service 7' Pod container, delivery 12/22/2015, final pickup 01/08/ All service good Have been trying to get receipts/invoices to allow reimbursementThey changed software systems between the two dates above, so cannot access invoices online (says "contact customer service") Have phoned twice now, on hold for more than hours each time with horrible muzakNo other way to contactChat system never in operation Both times customer service agent says they cannot access the invoices since "on the old system" Both times refer to a supervisor or account manager who can _later_ print out the invoices, scan them, and send as a PDF to my e-mail Both times promised to send them by e-mail, both times nothing has arrived Cannot tolerate being on hold for more than two hours again without any guarantee that they will do what promised (or at least give me a direct contact line into the bus

My POD with all my household goods was scheduled to be delivered on 9/and PODS has changed the date to 10/4, and refuses to escalate#XXXXXXXXX I just left active duty in the USNavy, and moved to [redacted] on a military move My POD order number is XXXXXXXXX My wife and month old baby are now with me in ** The POD was scheduled to be delivered today 9/29/ It contains all our household possessions Yesterday, I received an email informing me that the delivery would be delayed until 10/with only a vague reference to a delay on shipping on PODS part We called and escalated it to Maya and Maria (Customer Service Specialist) in Customer Service who told us that was as soon as they could get it delivered They refused to escalate it further when we informed them their answer was unsatisfactory They said a complaint specialist would contact us within business hours (today is Friday) which is outrageousWe were informed that higher levels in the company don't concern t

Not adhering to the contract signed in regards to delivery of my personal property to my new address I hired PODS to transport my property from Georgia to CaliforniaThey agreed to deliver it on MOnday July On friday they called and said "delivery cancelled' no other information to report other than "detained at border crossing by Dept of AGriculture coming into CA from Arizona." Said they would call back with more information on MondayNo call on MOndayI called Dept of Ag and got information that an ant was found on a truck carrying PODS and turned awayManager at border crossing informed me 'this happens all the time with the company, they can fumigate the truck and send it back in the same day." On Tuesday I got a call from PODS "no info to report, logistics is handling this and NO you cannot talk to logistics, you only have me to talk to." I informed them I knew what had gone on and to please fumigate and get me my belongingsNo call for more daysI called and

Double charged on three occasions, one issue they refused to help me On November 1, I accept quote number [redacted] to have my container shipped from Ohio to North Carolina The total amount was $with tax and this included a re delivery fee of $ The total amount was paid for at that time Infact, they over charged me in the amount of $which was the amount of the first quote they gave me which had the wrong pick up location I called on 11/4/and spoke with Raquel and she refunded me they over charged amount of $ On 11/14/PODS charged me the re-delivery amount of $104.24, which I had already paid in the total amount when I accepted the quote I attempted to resolve the issue with their billing department today, 11/22/16, and spoke with a lady named Demaitra, and I told her I paid for everything at one time, she said I was wrong and that they have no record of the re-delivery fee being charged on 11/4/ I again explained that it was combi

Charging Credit cards removed from account This started in September 2016, PODS starting charging every credit card that was or is on my account Four of those credit cards that were charged were no longer on the account anywhere and were no longer in use by my familyHowever the point is that I removed them from the account, meaning that I remove my authorization for PODS to touch that card They OBVIOUSLY have a database where they store any credit cards that were ever used, and that is illegal! PCI regulations only allow a company to store credit cards with the users permission When I take a credit card off an account, that is in fact taking my permission AWAY from that company to use that credit card/debit card Now I am running into a issue where PODS is telling me that a charge on my account is because a bank is disputing a charge made to them In 12/I was charged an additional 170.26, when I called billing regarding this I asked for a detailed itemized statement

Increased Price for my Delivery Back in December I set up the Pods to assist me with my move across the stateThey gave me a great price and told me that everything would be fineI gave them the path to which the Pod would follow as I wasn't moving right away and would need it stored for a few months beforeNow I have tried to set up for the Pod, which contains near everything I own, to be delivered to my new address and they are telling me that "because it now qualifies as a long distance move" I owe them almost $more to get my stuff deliveredWhen I asked them to explain to me why I owe that much money when they have known from the beginning where the container would end up they do not give me an answer and continue to say that I have to pay the money to get my stuffI went into my account to see the original paper work that was submitted to verify that they have known from the beginning that the container would be shipped across the state after being stored for a few month

I was billed without my permission and then was never refunded I placed an order with this company and never confirmed my order and was still chargedI then cancelled the order and was told that I would be refunded within daysThen I called a week later after still not receiving my refund, and was told it would be another daysI called another week later and was unable to reach a repI was sent to billing to customer service back to billing and they were unable to determine why I hadn't been refunded

PODS did not pick up our POD when agreed upon, after which it was broken into and our belongings stolenWe are now being denied a claim or refund I am formally filing a complaint against PODS Moving & Storage due to several incidents that have occurred throughout our move from California to Texas First, I have a recorded phone conversation with PODS to have our container delivered on 5/and picked up 5/before my husband and I left [redacted] for TXOn the contract, PODS listed the container to be delivered on 5/28, but where it says "return to storage center" instead of it saying 5/31, it says "not scheduled"We've had multiple phone conversations with managers at PODS, and they have confirmed that they listened to the call recording when we booked the order and they confirmed that their sales rep did not book the POD for the 5/piwe scheduled Because our POD wasn't picked up on the 31st, it was broken into the evening of the 31st, resulting in $9,worth of our be

DO NOT use PODs, they are negligent and claim no responsibility for their actionsWhile trying to contact them, the customer service experience was almost as bad as the damage they caused to my home! When delivering PODs to my new address, the hydraulics on their truck BROKE my driveway (I'm talking 1/the driveway, sinkhole size hole AND the driver admitted damages) When calling to inform them (after over a week of trying to get a hold of someone and getting nothing but the run around from their call centers) I was told they are NOT responsible for damages doneThe refuse to even let me speak with a manager in the matterThis is the WORST customer service EVER, and I am left with a gaping whole in my driveway, which will cost in the thousands to repairI CAN NOT stress to you enough, DO NOT USE THEM! There are several other companies that will NOT damage your property and actually give you customer service!

I am being overcharged, unfairly and without my knowledge or consentI have tried to resolve this with many phone calls and numerous PODS staff ON 1/11/I placed an order with PODS Rep Tierra To have a pod delon 1/p.u1/and stored My rent was quoted $169a.mo + tax Also I would need to pay for the initial delivery ,pick up,& the final delivery of the PODAll of these fees including the first mo rent had to be paid in advance before any POD is DeliveredI agreed to these terms, and gave Tierra the VISA card info for payment The POD was delivered as scheduled, we packed it , locked itPods did not show up the 19th so I calledThey apparently had too many orders and said they would need a few more days to P.Uthe PODI had scheduled that date , and had given my word to the owners of the property the POD would be gone by the 2oth , as the property had been sold , and we stood to be charged if we had not vacatedThey said they would tryand picked up the POD

Pods has failed to deliver my personal belongings as promised, with having multiple confirmationsThe container is lost according to them I have paid Pods for my container, dealt with multiple issues regarding billing, they scheduled the container to be delivered to the wrong state, now they "can't find the pod" and that a form wasn't filled out that was never brought to my attn at allMy children are sleeping on the floor in my condo as I sit and wait for my furnitureI've hired movers twice and paid them as they did not have anything to move, twice! A driver calls me to come and pick up my Pod, yet it's nowhere to be found! I spoke to multiple people in the company, paid with my cap one visa, was then overcharged and refunded different amountsThis is a joke of a businessI need help!

Cannot get my things from storage as promised When calling to set up my account with pods, I was told that hours notice was needed to secure my deliveryNow that I've moved into my house I need my PODs out of storage I have an over we could wait until I can get my thingsThis is not what I was told when I signed up for podsI'm asking them to amend their schedule and squeeze us in or refund the cost we will incur because we cannot leave our temporary housing situationAgain this is not what we were told that we signed upBait and switch at its finestNot to mention the customer Service manager could have cared less about helping us (tonyia b)

Contracted for months, used for one month and they refused a pro rated refund PLUS charged me to have the container picked up! Rigid policy Contracted a container on October for months.I used it until I called to have it picked up on the 28th of NovemberWas told no pro rated refund because I did not call them before my billing date...How would I know my billing date? not only do I not get a refundI have to pay them another plus dollars to have it picked up! Which I thought was included in the original costDeceptive practice.s

There was water damage to my dining room table caused during PODS storage I used PODS service during April 2016-June during my moveI rented two PODS- one ft and one 7ft PODAfter getting my PODS on June 8th after being in PODS storage, there was water in the ft POD resulting in my dining room table being damagedI contacted PODS and they had determined that there was no way water could have gotten into my PODI disagree with thisThe table did not have any damage prior to being put into the PODThis was a direct result of something happening during the weeks it was in their careI entrusted PODS to secure my items and was not happy with the care taken, or resolution to my issue

PODS had delivered a 16ft and 7ft storage container on different days.The first delivery was the delivery of the 16ft container to the properties driveway with no issuesOn 1/27/the 2nd POD arrived which was the 7ft containerThe driver carelessly drove on the edge of the drive way and onto my grass which tore up the sod and cracked the driveway in spotsMy wife was outside watching and witnessed what the driver didThe driver admitted to my wife he made a mistake and took a photo of the damage and immediately sent it to his bossAs instructed by the driver, my wife immediately contacted a representative Alex who stated that PODS handles customer service issues and they would get it resolvedOn January 30th I received a call from customer service stating that as per contract, they are not liable Product_Or_Service: PODS moving Order_Number: PEIUXXXXXXXXX Account_Number: XXXXXXXXX

Rat fecal material an water damage on my stored items, refund, and replace I moved many items from my old house have been in a single POD storage unit for months Recently I went to retrieve some items, and opened the POD and found profound rat feces ant some water damage on many of the very furniture items I intended to put in my new home When asked about the damage POD referred my to an outsider Insurance vendor, who told me that in my contract it specifies that rodent damage is not covered , as for any potential water damage, once I remove my items the POD will one pressure tested, though otherwise, I am out of luckwhen looking on line many other customers states profound rat damage ( with PICS) , only to be told your out of luckI can't put these infested items in my new home, its a total lossI was sold on the advertisement of climate controlled environment for storage( yeah right)

They won't come pick up their pod even thou I have been told for a month they are coming to get it I purchased the house at [redacted] in [redacted] a month ago When I purchased the home there was a pod in the driveway I was told it would be gone soon Well over the last month I have called times and each time I am told that it will be gone the next day or that I would be called back asap and each time I receive no call and the pod is still there a month later