JPMorgan Chase Credit Card

We responded to our customer’s concerns during our conversation on August 8, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[ Chase has stolen my money, refused to let me speak to a manager and now have closed my account. They are threatening to report me to the credit agencies, which is illegal to do while under dispute. They are not responding to my attorney. Chase is unethical and have violated my financial security. They need to respond to my attorney or further legal action will be taken on my part against Chase.)
Regards,
[redacted]

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 6, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID 12596041, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
All Chase told me on the phone was ... if no "billing error" occurred, there's nothing else they can do.  Really?  What does "billing error" even mean?   Whose billing error? - A billing error had / has NOTHING to do with this complaint.  - Millions of us use credit cards to protect us from "unscrupulous" vendors.  This case has evidence we've supplied to Chase that PROVES that: ----- faulty equipment was sold to me and installed ----- the manufacturer confirmed the product does NOT work as advertised ----- the vendor refused to both pick up the faulty equipment AND refund my credit card AND check ----- the manufacturer picked it up and delivered it to the vendor ----- Chase HAS that evidence but refuse to even acknowledge  it! My  hunch is that the "disputes department",  is an outside company that is charged (no pun intended) by Chase and others to do their dirty work.  Disputes over a certain amount are NOT honored.  Chase refuses to honor this dispute as they claim they cannot find evidence the product was even picked up ... we have photos (they refuse to view them) and written docuementation! Within the past 2 years, I have also 2 filed disputes with Chase where furniture has NOT been picked up  yet they could care less.  $1,000 each time. YET suddenly they  care?  Why the double standard?    Regards,
[redacted]

We responded to our customer’s concerns during our conversation on October 6, 2017. To protect our customer’s privacy, we are not providing you with a copy of our letter/any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 13, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Chase has responded that they cannot honor my request.  They claim that I did not receive a December statement to apply a credit for 2016.  However, when I contacted Customer Service on April 1, 2017, Customer Service confirmed that my "December 2016 statement closed on the 6th."  I have the correspondence saved and can substantiate the representation made by Chase.  Again, if the eligible transaction occurred on December 10, 2016, which was on my December statement, and the travel benefit was applied on December 10, 2016 (also on my December statement), and the CSR confirmed that I did indeed have a December 2016 statement, why was the credit applied toward my 2017 travel credit benefit? It should have been applied toward 2016.  As mentioned earlier, Customer Service confirmed on April 2, 2017, that my December 2016 Statement contained both the eligible transaction and $300 Annual Travel Credit. Both occurred on December 10, 2016, and as a result, should not have consumed the 2017 Annual Travel Credit, but rather the 2016 Annual Travel Credit. There should have been an additional Annual Travel Credit issued in April 2017 for $300, when I made travel-related purchases totaling over $300. Chase should honor the statements made by its representatives. Regards,
[redacted]

We responded to our customer’s concerns in our letter dated December 7, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.[redacted]

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 20, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

We responded to our customer’s concerns in our letter dated February 27, 2018. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 8, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

We responded to our customer’s concerns during our conversation on February 21, 2018. To protect our customer’s privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 23, 2015.They should receive our correspondence within 5 to 7 business days.  Inorder to protect consumer...

privacy, they have been advised they may share theresponse directly with you.  Tell us why here...

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 27, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 3, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 21, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy,...

they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and although it doesn't say much, the corporate office has corrected my account to the original terms as I requested.  I have not seen the complete resolution yet since it can take a couple months, but I do have documentation stating it would be done.
 
Regards,
 
[redacted]

We responded to our customer’s concerns in our letter dated August 1, 2017.  To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 7, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 3, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.