JPMorgan Chase Credit Card

Review: I received an offer from Chase in the mail to open a credit card with 0% interest on new purchases and balance transfers till May 2015 and $0 fees on balance transfers. I called and went through the application process with a Chase sales representative on 2/1/14 noting that my intention was to take advantage of the balance transfer offer. The representative informed me that I was approved and that my balance transfers will go through as requested and that it would take up to 30 days. Because he noted that the balance transfers were approved for what I requested, I went ahead to open a credit card account with Chase. This past week I received a letter from Chase stating that the balance transfer that will go through was actually approx. $11k less than what I was informed on the phone during the application process. There was a huge disconnect in the information I was told on the phone versus what actually happened. I would never have opened a new credit card account if I knew they were going to change the amount of the balance transfer. I feel like I was deceived by Chase and as a result I'm left with a new open credit card on my credit report. I called Chase and spoke with two representatives on 2/5/14 who noted my complaint and informed me that I can close the account; however, that would only mean a ding on my credit report for having just opened and then closed a credit card account. They also said I could try to apply for a credit limit increase but they would have to pull my credit report again and that it wasn't very likely it would increase to what I was originally lead to believe I would get. If I was informed of this decrease in the balance transfer limit or even that they could change the amount of the balance transfer I would not have opened this account. I did state to the customer service representative on 2/5/14 that I am very unhappy with this situation and Chase and will go to the Revdex.com. I inquired about customer service training required at Chase as I was completely misinformed by their sales rep and cannot understand how they can provide such differing information. My options are very limited in what I can do now as I don't want any more hits on my credit report for pulling reports or closing accounts.Desired Settlement: Desired outcome of this would be that Chase honors the original balance transfer request I was informed that was approved.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 17, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have a Chase bank Amazon.com rewards credit card, and have had this card since 2005. I usually carry a balance on the card and have always made atleast the minimum payment due by the due date each month. Recently, I paid the card balance of in full based on the balance shown on my last billing statement. I submitted a payment online in the amount of $2003.64 on November 3 in advance of the November 8 due date. This payment also matched the full balance due as shown on the website. I assumed this meant my account was paid in full and at a zero balance. I then received a bill dated November 11 for what the card issuer calls residual interest in the amount of $22.24, based on a balance shown of $1435.86. I requested the company remove this charge since I did not agree with them charging interest after the balance was paid off, as most reasonable consumers would expect to no longer be billed once paying off the interest. This policy is not clearly disclosed on their website or billing statements, and after speaking with a customer service rep and multiple supervisors, no one was willing to listen to my concerns or remove what I feel is an unfair charge and billing practice used by this bank to deceive customers out of more money once they have paid off their accounts with the bank.Desired Settlement: I am simply requesting that Chase, as a courtesy, remove or credit my account for this residual interest charge. Because I was under the assumption that my account had been paid off, I did not expect to be billed for what I consider an unfair charge. I feel that this is not the norm as I have paid off credit cards with other companies such as [redacted] Bank and [redacted] National Bank and under the same circumstances was not billed for any residual interest.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov. 23, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: In late 2011 I completely paid off my Chase Credit Card and closed the account.

In January 2013 I accidentally sent an electronic payment of $76 from my bank to the closed account.

I contacted Chase on multiple occasions to request a refund and was told that my 'paid in full' account had been sold to a collection agency, Resurgent Capital Services, and that Chase had sent my $76 to them.

I contacted Resurgent and they will not refund my money.

Chase will not refund my money either

I contacted the Chase Payment Specialist on 1-800-945-2019, and although he has been very helpful and courteous, Chase has been completely ineffective at retuning my money to me.

I just want my money back!

Thanks for your help.Desired Settlement: I merely want the $76 I sent to Chase refunded to me.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 4, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I've had several issues with my Chase Freedom credit card. When customer service on the phone could not correct the issue I sent Chase a detailed letter of my issues on 10/27/2014 in hopes of resolving my issues. I have yet to get a response to my letter. In summary:

1) Chase made a billing error in my favor. I've contacted them twice about this already. Am I to assume we are settling this matter and I do not owe Chase for it?

2) Chase continues to forwarded my personal checking account details to another party and allows them to transfer funds out of my account without my permission.

3) Chase has issues sending me mail. They have done this 4 times now. I have explicitly asked to verify address before they sent the mail.

4) I had some bad customer service issues.

5) Chase switched my card to Visa from MasterCard.

It seems bizarre to me Chase wouldn't respond, especially when I'm trying to report and fix a billing error in my favor.Desired Settlement: Overall, they need to respond to my letter. I would like an explanation why they did not do this.

1) Tell me how this matter is settled. Stop ignoring it.

2) Don't let people make transfers out of my account.

3) Fix this and tell me what they changed on their end so that next time I need something mailed to me it will have the right name/address.

4&5) I understand these things happen. I was just providing my feedback on how inconvenient these are.

I understand Chase no longer offers joint credit accounts, but they can not abandon the current customers.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 18, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: **Please note that the zipcode for Chase is 19850, but the system gave an invalid zipcode address. Their zipcode is 19850.[redacted]I moved from WA to GA. I went online and change my mailing address from Seattle, WA to Atlanta, GA. I then called Chase Marriott Reward Visa and let them know I would be traveling for 5 days across country. I was traveling through some remote areas in ID and WY along the way and did not want any issues with my card being cut of due to it being used in a different state.1/2 way through my trip in Wyoming, my credit card was declined for gas. I tried again but it was declined again. I had no cell service. I used my emergency cash for payment. I tried to call chase from the gasstation, but they wanted me to verify the last 20 transactions on the account. I was unable to do that so they left my credit card disconnected. I called a few days later when I arrived in Atlanta, and closed my account. I wanted a refund of my annual fee since I was so dissatified with this service. The phone clerk said no. I am asking for a refund of my annual fee because I rarely use this card, and when I did need to use, it was useless.

Product_Or_Service: Annual fee Visa Marriott Rewards Credit Card chase

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Full refund of 85.00 annual fee.

Business

Response:

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 15, 2015.They should receive our correspondence within 5 to 7 business days. Inorder to protect consumer privacy, they have been advised they may share theresponse directly with you. Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have a Chase Sapphire card and the card advertised to award 6 points for every dollar spent at Brooks Brothers via their website. I purchased approximately $700 dollars worth of merchandise through their site, from Brooks Brothers but Chase Card refuses to award points because they "couldn't track the activity."Desired Settlement: Please award the points as advertised.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 28, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Going hungry cant even get my money for gas to go to the foodbankJ.PMorgan Chase is responsible for inaction that is slowly is hurting me
Chase currently runs my state of washington's DHHS disability funding I.Equest\snap cardI have waited a month to receive it to no availI'm starving, I have no gas, I can't even get to my local food bank without this cardI'm literally dead in the waterThey claim in most part to expedite all card services, I do not take that at face value anymore considering the fact that I've been waiting for a month, the sheer fact that their inaction is causing literal physical and mental damageAdd all that to the fact I am disabled and also receive food benefits through the SNAP programAll of said services are on that one cardI cannot stress the amount of harm this has caused meI really would like them to realise the effect it has on the destitute like myselfThere are hundreds like me without a voice, waiting with baited breath to make a hot meal, or afford my sons needsThere has to be some way for them to realize that waiting indeed causes duressAs of 12/23/(the original order date) to 1/21/(current timeI even had to go through the process of canceling and re orderingIt is impossible to reach the branch of the company myself and another person had to wade through the internet to find any kind of service numberWhen I found the number Hours later I was treated as sm of the earth when I did reach themWhat can a disabled man to do about this too big to fail financial institution? Absolutely nothingI'm powerless to their abuse and irresponsibilityIm begging for actionWeek by week I am losing weight rapidly in a unsafe fashionI cannot express to the Revdex.com enough how I appreciate you men and women for what you doYou help hold them accountable, not even the justice department can put their ceos to bankrupt the United StatesThank you for your time, Please help me.Desired Settlement: I just need my card overnighted instead of hanging On to the quoted day frame considering the month i've been waiting penn I deserve priority expedited shippingtoo simple? oh no
Business
Response:
This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer verbally via telephone on January 28, In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me

Review: I made a dispute In Feb. of 2012 against Web Media. I even made a Revdex.com complaint against them in March they never replied. I gave Chase all the info showing the company would not give proof of purchase, I received one check but it never was able to be cashed because there was insufficient funds and during the time of our fighting the comoany was closed down by the Arizona Attorney General due to unprofessional business. So I even lost my website which I had for less than a year. They could not get ahold of the merchant because the phone number on my statement went to a medical center. Chase called me and asked for a number I gave them two numbers but told them that I didn't think they would be able to get a hold of them because I had called many times and all that was on the phone was a recording to leave a message and they never returned it. I found out from them that they were never able to get a reply from the merchant and I told them, that if the merchant would not reply to them, then I automatically should have won, but no, they said it was valid because I had a service. I said to them how can you say that if I can't cash the check I received that it is a valid service. If they are mismanaging by not putting the purchase in my sales portfolio in my back office of the websiteas their sales manual says their supposed to do, nor the leads I purchased in the back office like the other 3 companies that I had websites with for the same type of business who put my leads in the back office. What is strange all companies were out of Phoenix, and all the companies were shut down by the Attorney General, 2 of the companies I did receive commission checks from but not for as much as I had spent with them. I disputed everyone of them because I lost every website business and all the money that was invested. Every credit card backed their card stating I was in the right and because the merchant did not reply back they saw to it I got my money back but not Chase. I went to Consumer Finance Protection Bureau and gave a complaint. They sent the complaint to Chase, in reply Chase said I had a service but gave me $1000 of their own money as a goodwill donation. I tried to tell them I was not going to take their bribe, but they paid what was on my account then closed it and sent a check for the rest. Later I went to my Attorney Gerneral and they agreed I was in the right and tried to reason with Chase but to no avail. They even went a second time, but I told them they would probably lose. I have helped several people get back their money from credit card companies where they had used their card for Web Media. One Lady I helped was able to get back $22,500 from Chase, because it was Chase's fault . Her husband who was not on her card signed the contract that Web Media had conned him to sign and he used her card. He made the deal while she was at the neighbors and he has alzheimers. She tried to get the money back but they told her if she did fraud, he would have to pay it back, so she disputed but they kept denying. When I found out, I told her to sue them for not notifying of such a large charge on her card by an unauthorized user and causing her so much mental hardship. Also make sure to let them know that when she takes them to court she will have a letter from her doctor stating her husband had a mental disease. Chase made the merchant settle. She even gave me the reply from the merchant about the settlement. Chase is almost as bad as the scamming company. They have just recently been fined by the federal goverment for billions of dollars, its no wonder they keep telling a bunch of bull, when I know the company committed Fraud not only against me but against several others.Desired Settlement: I want $6500, since they gave me $1000 as a "good will donation" which just proved that they realized I had been scammed but didn't want to pay the full amount. The total I invested was more than that but $7500 was what I had charged on Slate Chase card. If you need any documents or a copy of the check I couldn't cash (which I constantly called Chase where Web Media banked but they never had enough to cash a $150 check so I never sent it through and I still have it).Let me know if you need more I would be glad to fax or email. They will probably say that the reason they decided not to give me the money was because the contract said no refund, but when I first disputed the person I talked to agreed with me that they broke the contract when they did not give me proof of purchase when they would not put who purchased the $150 in the Sales portfolio which is stated in the sales manual that they have to do it and when I couldn't cash the check the contract was broken and was null and void. Also once I lost my website and no longer had a business all the leads I had purchased they could no longer call and do marketing with proved the company was scamming.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 7, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have no issue with Chase directly. I have held accounts with the bank three times, so far. I like the bank's deposit products and currently have a checking account I use primarily to pay bills and rent. I am actually reaching out regarding two credit card applications I filled out. They have both been automatically declined based on bankruptcy. One was for a US Airways promo and the other was the Chase Freedom. I know I filed bankruptcy and that right before I filed bankruptcy my accounts (none at Chase) went delinquent. However, I am asking to have someone personally review my credit report (aside from the BK and 3-4 mo's leading to that) and my checking account. As you can see, I made my payments on time, hardly ever used up more than 90% of my balances (I may have done it once or twice when I transferred balances or needed to make a large purchase), but for the most part paid on time.

I know that a credit decision is based on credit worthiness. I am asking that you please reconsider my application. I hate sharing this information, but I feel it will provide a clear understanding of what happened. Around February of 2013 my sister had a miscarriage which was followed with health complications, so I had to help her and my niece. I was making my payments on time and helping them both until it became too much for me. I started getting behind and eventually had to file bankruptcy to focus on her and my niece. I have since gotten two credit cards (one secured) and as you can see, I keep a low balance and make my payments on time either in full or a littlemore than the minimum required. I have been with my employer for 10 years next April and my salary supports my promise that I will continue to make my payments on time. The Reference Numbers for both applications is [redacted] Based on the information being an exact replica, I can only assume it was systematically reviewed and declined.Desired Settlement: The fact that it asks if I have had a bankruptcy and still allow me to apply is misleading and deceitful. I know that you are required to still accept my application, so I do not blame you. But I do ask that you please have someone personally review my credit history (before the BK and after) and my income and my situation and reconsider them for approval. If you cannot approve both, which I completely understand, as much as I would want them to, I ask that you please at least approve the Chase Freedom card. I bank with Chase and would appreciate the opportunity to expand my relationship. Thank you!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 18, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: My husband and I have been receiving numerous mailings from this company for the past month. I have repeatedly written Return to Sender (on mailings to our address but addressed to a person not living here) and returned their information to their company requesting they remove our names and addresses from their system and to stop sending unsolicited credit card applications. They have refused to do so and continue sending this junk mail to our mailbox. These types of mailings are easily stolen and having your identity stolen is a VERY difficult thing to repair.When a company receives their mailings back to them with requests to remove addresses and names from their system they should do so immediately!Desired Settlement: I want Chase to remove our address and all names associated with our address from their system immediately and I do NOT want to receive any further mailings from their company.Thank you.

Business

Response:

Tell us why here...?

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 16, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: To: Chase Corporate Office Headquarters HQAttn: CEO - [redacted]270 Park Avenue.New York, NY 10017RE: Credit Card Reconsideration Request for [redacted]Dear Mr. [redacted],I was surprised to receive in the mail a denial of my recent Chase Sapphire Preferred Visa card application.I am asking you to reconsider your decision based on the following facts:I am gainfully employed as an executive professional (and have been in my profession for over 16 yrs.) with a solid& strong annual income.As you can see from my credit report, I have never missed a payment or been late. I know this because I checked my credit score just before applying for your card to insure its accuracy. I note the current credit score is 774+ which is better than over 58% of the public and is considered excellent credit by the credit reporting agency.I am not a heavy user of credit and never plan to be, but have heard from many sources that your Chase Sapphire Preferred card is the best rewards card in the market today, and I believe I am a responsible credit risk and deserve a chance with your card. I was even recommended to apply for the card from many, many different sources including your chase.com website above all else!I do not need a large credit limit and would be happy with a small credit line at first to prove to you my reliability.I look forward to your reconsideration and receipt of my new Chase Sapphire Preferred Visa card.Respectfully,[redacted]Desired Settlement: Please rush mail and approve my Chase Sapphire Preferred Visa Signature Card. **No one called or emailed me regarding this initial request even after I certified mailed this letter to Mr. Dimon's office - which I received a signature receipt that the letter was received by the executive office at Chase Bank.

Business

Response:

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 26, 2015.They should receive our correspondence within 5 to 7 business days. Inorder to protect consumer privacy, they have been advised they may share theresponse directly with you. Tell us why here...

Consumer

Response:

Review: I have been a cardholder with Chase since 2011 and for the most part until recent months, have been satisfied.

In December of 2014, two payments I had made 2 and 3 months earlier, respectively, bounced. I talked to the bank and was informed the money would appear in my checking account soon, so I paid the balance and the banker waived the late and interest fees. I received the amounts back a month later and assumed it was a simple mistake. I had enough funds in my checking account at the time of both payments, and for some reason, Chase was informed that I had requested my bank to cancel the payments, which I had not. In Janaury of 2015, another payment I had made, this time, 6 months earlier, bounced. I was on unpaid disability at the time and unable to make good on the payment until the payment arrived back at my checking account. However, I have also yet to receive my money back, because I closed the bank account prior to this incident, as Chase had advised me to do given the possible fraud.

As a result, the payment has bounced and I am out my payment. For some reason, Citizens bank was told that I have stopped payment on my electronic payments to Chase, or perhaps Chase has my account information mixed up with someone elses.Desired Settlement: Please resolve the payment between Citizens (~$3,833 if I remember correctly), remove the associated fees and interest, and send a corrected final bill.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 1, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have been customer of chase for many services and credit cards. I recently decided after receiving a better offer for the Chase Freedom I have seen in the past decided to apply for a Chase Freedom and and allow Chase to preform a hard pull on my credit, after reading their reviews of the Chase Freedom and their policy on approval. I have had no problem in the past getting approved fro their Chase Sapphire Preferred and the Chase Freedom seemed to get a great card for me since it is offered with no annual fee (I pay the CSP annual fee already). I was surprised to be get denied for their card, not for anything to do with my credit payment history, but because they felt I had too many accounts in the last 2 years. I saw no were in the policy they provided me to read before applying that the number of accounts would matter at all. I would not have allowed Chase to preform an hard pull on my credit as I am very aware of how many accounts I have an when I opened them. I have tried to call Chase's Reconsideration line, but they informed me that this is a very new policy. If this is the case Chase should communicate this to consumers before asking them to do a hard credit pull.Desired Settlement: I would like my credit repaired for the hard pull or to be approved for the Chase Freedom, as there was no other reason for denying my application other than this rather arbitrary new policy.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 7, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I was scammed by a service provider with payment on my credit card and chase failed to recover my paymentDesired Settlement: refund the scammed money according to the credit card policy

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 18, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase/Bank One is reporting a collection account discharged in bankruptcy in November of 2013 on my 3 credit reports. This account is no longer collectable or verifiable and needs to be removed.Desired Settlement: The removal of this Chase/Bank One account from my 3 credit reports because it is no longer collectable or verifiable.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 3, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I tried to contact chase recently about my credit card and the representative was not helpful and didn't help my problem at all. My ex boyfriend was the one using my card without my authorization and I couldn't contact chase sooner because he was abusive. I finally was able to contact them and they didn't help me at all and pretty much just blew me off.Desired Settlement: I'm just hoping that they will close the card so I can stop making payments. I'm a college student with no job and I already used all my college savings to pay off as much as I can.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 06, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I bought a software that is defective. I asked Chase to recoup my money and they didn't do it. The bank did not ask me for documentation or provided me with any guidance.

They kept the vendor's response and they did not check the webpage where there is no mention of a return policy or anything regarding a time-frame to return the product. My claim number is [redacted] I returned the product but they refused to accept it (see complaint online).Desired Settlement: I want the bank to take this into consideration, they do not have any return or refund policies and I want my money back.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case # [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and verbally responded to the customer on March 26, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Review: I paid off my bill in its entirety and saw the balance of $0 on my account. I then called to verify that the account was indeed closed (which it had been to my use for over two years-while they were charging me an interest rate of 29.99%). Almost two months later I get a bill with interest and late fees. When I call to find out why they state that I paid my bill two days before they sent out their bill for the interest that was assessed for the previous month and I owed them $58.24. I guess to do me a favor they waived the $15.00 late fee after I explained that no mention was made during my previous phone call that I would be assessed further interest fees a week after paying it off.Desired Settlement: I would like that $58.24 waived/refunded as the CSR I spoke with made no mention that I would be receiving a bill two days later. As a matter of fact the language used was, "Congratulations for paying off your account." After the thousands of dollars I've paid to this company without even being able to utilize the card for over two years I think they can swallow $58.24.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 20, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: No fraud was committed on our credit card account. Chase due to their own technical issues suspended our online access to our account. Then demanded we drive 75 miles round trip to their bank to present 2 forms of ID. Impossible we don't have access.Desired Settlement: Re-activate our online access

Business

Response:

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 18, 2015.They should receive our correspondence within 5 to 7 business days. Inorder to protect consumer privacy, they have been advised they may share theresponse directly with you. Tell us why here...

Review: I requested physical confirmation on all my account that I reported fraud. However, staff member failed to document these cases when reported , but refunded my money. I need these documentation to prove that my DTE account was also a victim of fraud, and get a credit report to check further cases of fraud.Desired Settlement: replacement of all documentation of fraud reported to chase since 2009

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from S[redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on July 14, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Consumer

Response: