JPMorgan Chase Credit Card

Review: I telephoned Card member customer services to inquiry about the high finance charges I was assessed, after paying the balance in full. The first representative did not have the authority to remove the charges, but she was very courteous and appeared to try her best to help. When she was unable to remove the finance charges I requested to speak with a supervisor. The supervisor was very rude and matter of factly. She did not try to address my concerns but instead sounded like a well rehearsed script. I am a Gold Marriott member and I am sure that Marriott is unaware of how poorly their clients are treated by Chase bank employees.Desired Settlement: I want the finance charges removed.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 15, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Back in October of 2012 a charge was made to my Chase Freedom credit card that I did not authorize. Chase and the merchant caught the fraudulent charge and reversed it. Now 1 month shy of the one year mark for that charge a second Chase card I have has been compromised but this time Chase let the charge go through. When I complained that how could two separate cards that I barely use but both are Chase cards be compromised in less than a year. The CSR told me they had no breaches and this must be a result of my use. I rarely use these cards because I am a loyal American Express cardholder but I find it hard to believe that Chase does not consider the two breaches on my two separate credit cards a cause for concern. I find it a great cause for concern and obviously Chase does not want to do anything about it. I have even has bank accounts with debit cards with Chase that have been breached but I closed those accounts since they could give me no valid explanation on that either.Desired Settlement: I want to receive a valid explanation from someone at Chase as to how my credit cards and debit cards can be breached and how this could not be a cause for alarm.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 25, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In order to prevent further problems with Chase Credit Card customer service I have closed all of my credit cards and previously closed my checking account. I will no longer do business with Chase. Thank you.

Review: Chase has been sending emails about my credit card account to someone else's email address for over 6 months and has failed to act to discontinue these emails despite numerous requests to determine the reason and fix the problem.

Over 6 months ago, I contacted Chase customer service because monthly notification emails were being sent to my mother's email address about my credit card account without my authorization. The representative could not find anywhere that her email address appeared on my account and could not solve the problem. Since that time I have spoken to Chase numerous times about the issue and have been told that Chase is not aware of any reason why they are sending these emails, however no clear effort has been made to discover the source of the issue or rectify it.

On July 14 I spoke to yet another representative, who after yet again failing to identify the cause said she would open a research ticket to investigate and that I would receive a phone call in 24-48 hours. I never received any call.

On July 29 I called again to ask what the status was, though the representative had no information. Instead, after being transferred to multiple departments and representatives, another research ticket was raised and I was again told that I would receive a phone call regarding my issue in 24-48 hours. I never received any call.

On August 2 I spoke to another supervisor and informed her that I had twice been told I would receive a call and that Chase would try to resolve the issue, and I requested that she follow up on the issue and ensure that I receive some communication from Chase informing me that the issue had been fixed and what the problem was.

On August 6 a Chase representative called me and told me that I should call Chase customer service and they can try to fix the problem. As I have already called Chase customer service numerous times and have spent hours upon hours of my time I requested that Chase call me with a solution to the problem rather than just passing me off to another customer service representative. This agent gave no indication that she would help with that and terminated the call.

Chase continues to send emails about my credit card account to someone else without my approval and don't have any idea why this is happening. If Chase is not even able to determine that they're sending these emails about my account, how can I be confident they aren't simultaneously sending information about my account to other people without my knowledge? However, no one within Chase seems to feel that this indicates potential account security issues enough to follow up with it, which makes me question Chase's dedication to the security of my financial information.Desired Settlement: I would primarily like to have the issue addressed and resolved. I would like a full explanation of the cause of the issue to reassure me that Chase is truly dedicated to my account security and I can trust that they will not be sharing my account information with others without my approval in the future. I would also like an apology for the repeated failures to deliver on their promises to act and respond to me.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 13, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: At 5:44 PM on 3/11/2015, I called Chase via the number on the back of the card (1-[redacted]0)to ask to have my APR lowered. The first individual with which I spoke informed me he had no way to this, so I asked to speak with a supervisor. I was transferred over to [redacted] informed me that Chase does no lower rates. I asked why and did not receive a clear answer. I informed [redacted] that the current Chase Freedom credit card offer for new members has a three tier APR eligibility based on whether the applicant is above prime (13.99%), prime(18.99%), or subprime(22.99%). I asked [redacted] why my card is at the sub prime when my credit score falls within the prime bracket, and he informed me that the rate was calculated when I first applied for the card. I informed [redacted] that I had recently purchased a vehicle when I had applied in 2013 and that my payments have been on time to Chase, my auto financier, my other credit card companies, my student loans since I opened my first card 7 years ago at the age of 17. [redacted] informed me that my rate is based of off my date of application and Chase does not negotiate rates after application. I asked [redacted] what the benefit of possessing a Chase Freedom card over another card is if the rates are set in stone. [redacted] first told me that rates for rewards cards are designed to be high because consumers pay the balance off every month. I informed [redacted] that I already pay my balance every month, and my other rewards card started at a 16.99% APR and is now a 15.42% APR. [redacted] asked me why I cared what the interest rate is if I pay the balance every month. [redacted]'s tone was very rude. I asked again what benefit the stagnancy in the APR provided customers. This time [redacted] told me that the financial bureau does review accounts from time to time and would send me a letter notifying me of a lower rate if I were eligible. I pointed out that [redacted] first told me the rates were nonnegotiable and was now telling me the rates can be reviewed and lowered. [redacted] did not seemed pleased that I pointed this out as he had and attitude the remainder of our conversation that I would not appreciate from my friends and relatives, much less an individual supervising the customer service division of a financial corporation. I flatly asked [redacted] what the benefit of a Chase Freedom card over other cards was since my limit is unreasonable low and interest rate unreasonably high. [redacted] asked if I wanted a limit increase. I told him not at this time as I am not sure whether I would like to keep this card due to the unreasonable limit, APR, and customer service. I inquired again as to what changes would cause a review of my account, and that since opening my account in November 2013 I have maintained on time payments on all of my accounts, Chase and otherwise, and my credit score has risen into the higher end of the prime bracket from teetering just below the bracket. [redacted] told me it was good for me to have paid of my student loans, but he had no idea what causes a review, just that he could not do a review merely due to a request by the consumer. I informed [redacted] that I felt his customer service was bad because he had given me conflicting information by first telling me the APR can never be changed, then telling me the APR can be changed at their discretion, and also for having no answer when I asked why I would want a Chase Freedom card over another card. [redacted] said, "I won't lower your rate, so you think that is bad customer service?" with quite a smug attitude. This comment made me feel that [redacted] did not at all understand my concern and had not been listening at all during the over 15 minutes which we spoke. I informed [redacted] that the refusal to lower my rate had nothing to due with my comments; the inconsistencies in his replies and bad attitude are the reason I feel I am receiving terrible customer service.Desired Settlement: I would like my account to be reviewed for a lower APR. I would also like to know under what terms one's account can be reviewed for a lower APR, and why my account continues to have such a high APR. In summary, I would like the answers I did not receive during my phone call with Jacob. In addition, I highly recommend Chase provide Jacob with additional job training as his customer services skills are nearly nonexistent.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 19, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I began using the Chase debit card account as direct payroll deposit in June of 2013. On my original application I was given the option to recieve a monthly paper statement for a fee of $1.00 monthly. I declined that option. Chase has consistantly charged me $1.00 dollar each month since. Through persistance I have managed to have that charge reversed, I have to contact them every month to do so. I've also mailed in a complaint with copies of proof that I did not want the paper statement yet they still charge me each month.

In addition, Chase is now charging me a $5.00 fee for excessive withdrawals. My pay is deposited weekly and according to the card contract, I am allowed one free withdrawal per deposit and I have never exceeded that limit. The account transaction history verifies my activity. To date, two weekly $5.00 charges were made and one was credited. , the other is pending.

While apologies are offered and credit is being applied as required, no corrective action has been taken. I am required to closely monitor my account for their errors and spend my time convincing them to refund my account accordingly. It is extremely aggravating and inconvenient to have to constantly correct their mistakes.

I also spoke with someone in my employers payroll department about this and she noticed that she was also being charged for a monthly paper statement she did not request. I wonder how many others are unknowingly being bilked out of a dollar each month by Chase.Desired Settlement: My debit card account should be corrected in such a way that no fees are applied unless and until they are incurred by me.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 17, 2013. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

According to the Chase representative I spoke with on Sept. 17th, a proposed resolution is to be finalized on or about September 27th. The terms, if effected, won't be fully realized until October 13th. That is the earliest date that I will be able to confirm stoppage of non-incurred fees which is the basis of my complaint. If possible, please keep my complaint ID [redacted] active until October 13th.

Review: Chase credit cards, like most other credit card companies, commit daylight robbery and do it proudly. The post office lost my mail, so I was late on one payment. A little history first: I've been with Chase credit card ("Slate") for many years. I make large monthly payments (average $2,000 to $3,000) per month and I always pay IN FULL, and on time. Well, due to post office mishandling of our mail (and neighbors too), I was late. They charged me a late fee and interest charge which I promptly paid to a BALANCE of $0.00. Then, a month later, I open my bill and see that they are charging me another $44.47 interest charge despite the fact I had cleared my balance. They explained that this is how their "system work" that the computer "cycle was still open" and therefore continued to charge DESPITE the fact that balance was zero. This defies logic. I paid on Nov 18th, and the cycle closes Nov 23rd. For those 5 days they charged me interest even though my balance was nil. They refused to credit me this fraudulent $44.47; I spoke to a top manager, and they were "unable to." To me, this is fraud and robbery. It defies all common sense and logic that they would continue to charge me, then admit that the numbers are a figment of computer calculations that have nothing to do with real numbers/real charges, yet they maintain the charge. It is not the money that hurts, it is more so the principle, the ethics of it. This goes for Chase and most if not all credit companies. I single out Chase because they know in THIS particular circumstance they were dead wrong, yet they insist on "not violating policy." Robbery is robbery. Wrong is wrong. I advise customers to steer clear of Chase. Be weary of how credit companies work you. Once in a while anyone might be late, through no personal fault even (as in my case), yet it matters not. To them Money is God. Well, in the end every dog has his day!! I paid and closed the account immediately. I will end up paying several hundred dollars in charges/fees. END

Product_Or_Service: a list of different items.

Order_Number: n/a

Account_Number: credit card number 4Desired Settlement: DesiredSettlementID: Refund

I want Chase to pay me back the $44.47 and any and all other incorrect interest charges or late fees assessed to my account. I want a full refund for this fraudulent behavior. I would otherwise sue them, but I want Revdex.com to see if they can help me. I am sure I am not the only customer who has suffered like this. This kind of thing goes on all day everyday. It must come to an end. Will Revdex.com help?

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 9, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I had a bank account @ credit cards from chase bank , 1 day I got a letter in the mail that they r closing my bank account (not my credit cards) , so I calll them up @ they tell me that they cant give me an answer y they r closing it, so I went into my local branch where I am a customer a few years he should try to find out whats going on, he called them up together with me @ he got the same answer, so I told my branch manager he should try @ he got the same answer basically no reasen at all , so I asked him to ask if that has to do with my credit card or its a diff department, so they answered that it doesnt have to do anything with my credit cards and it will stay open, 2 weeks later I try using my credit cards @ it doesnt work so I call them up @they tell me that all my credit cards r closed @ I get the same answer that they cant help me I should wait in the mail there will be an answer y they closed my account, since then I only received a letter that all my credit cards r closed with no explanation y they closed it , my main problem is I had in my account over 400k points which I worked hard to collect it @ they dont want to give it to me back my hard earned points which I worked hard for itDesired Settlement: I need my hard earned points @ a explanation y they closed my accounts

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 13, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 7, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 7, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: [redacted] is not responding to any complaints that I send to them about a defective water Filter that was purchased on November 4, 2013. The tracking number is [redacted] does not reply about which address is the real physical address for returns, repairs, and replacements. For "contact us" info, the website shows nothing more than :National City, CA. [redacted] for the phone. Under Google Map's "Get Directions," the map does not pinpoint to a specific address, only the general area. 104 days ago on April 2, 2014, I asked for the real physical address and was denied this information. The true address is very well hidden. For example, under the "WHOIS" domain search feature, it is not possible to find the true address. I also got in touch with RVParts 81 days ago on April 25, 2014. I still did not receive any reply.Desired Settlement: I want a full refund for this defective part. I also want the original shipping fee to be refunded.

Consumer

Response:

[redacted]

Please reopen complaint# [redacted]. This complaint was filed against Chase because the item was purchased by credit card and a charge-back needs to be performed. Chase has not gone ahead with the chargeback. That's why I am complaining.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 18, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: On April 2nd I called Walt Disney at [redacted]. I wanted to reserve rooms for December 30th and January 1. I know this is irrelevant but my daughter is preforming in band on New Years with her High School and as a family we are going to see her. So anyways as I am talking to a rep at WaltDisney and she advises me that my hotel stay and my tickets are verified as qualifing for 0% intrest for 6 months, a 200 statement credit 10% off select merchandise, 10% off dining, 15% off non discounted price of select guided tours and recreation experience at walt disney world resort. The 200.00 stmt credit was only if you spend 500.00 on purchases within the firstt 3 months from opening the acct. the rep told me that I would get lots of perks. I said no, I am not interested. I have very good credit and would ust like to pay for my tickets and rooms with my own money. So I did. Then I was advised that I would get the welcome package and being a card member has many more perks and I said no thank you and finished my purchase with rep from Walt Disney and that was that. I few days later I get a call from Chase, Disney Chase. I was advised that my vacation package I bought qualifies for a Disney Visa Card at 0% intrest free and that I would get 200.00 back as a statement credit only by putting my package on this disney card if I was approved. So I thought about it and thought it wouldnt hurt to get all the perks. I have a credit score of 817 and I normaly do not do this but I decided that this would be ok. I was talking to [redacted]. She advised me of all the perks including the 0% and the 200.00 stmt credit. I was approved for like 10,000.00 and said ok. Then I was transfered back to Disney to have them refund my bank card and but the purchase on this card. So I was transferred. The lady at walt Disney did refund my card 0n 4-28-15 at 925 am and did charge the visa chase credit card. confirmation [redacted] Then I get my first stmt and its wrong. They charged me intrest and no credit was on the acct. So I called and spoke to [redacted] a senior rep superviser. I was on the call for over an hour. She said it would take 7 bus days and my acct would be corrected. I waited for the next billing cycle and still not corrected. Then I called into too chase and asked to speak to [redacted] again and was tolf its a call center and you cant get through to the same person. So I spoke to Kathy Phillips and I advised her to get the converation. I told her it was recorded and they need to pull the recording to hear what the rep said. She said ok but it takes 4 to 6 weeks to pull these calls. They sent me a letter advising they were going to locate the call and then call me back with the ingo. They called back the marketing depatment said they found the info about the 0% and the 200.00 stmt credit but that I did not qualify. I advised that Chase called me to sign up for this credit card not me calling them and the reason why I signed up for the card was because of the perks. I was told again athat it would take 7- 10 days and someone would call me. I wait two weeks and [redacted] calles me from Spring field MS on 10-19-15 at 1430 pm. She called me at work first of all and sec she was not very nice. She said that they searched for the call but it was lost and they are suppose to keep for 6 months but someone lost it..... She said to fax a letter to [redacted]. I asked to speak to a supervisor and she said she was. I asked to speak to her boss and she siad she is the boss. Then I asked for her number as a call back number and was refused. She said I could mail a letter to visa chase at [redacted] or fax them. Of course they make it hard. I have but in over 9 hours of calls and I am very upset to be lied to. Its not okay. They owe me 200.00 and that is what I am after. As far as the 0%. I called Walt Disney and this manager said he would give me 50.00 card at the desk at check in for all my isues. Its not 0% for 6 months but I excepted it.Desired Settlement: Visa Chase card owe me an apology and 200.00 credit on my visa chase card.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of

your correspondence. Chase takes consumer feedback very seriously. We have

fully reviewed this matter and responded to the consumer on October 28, 2015. They

should receive our correspondence within 5 to 7 business days. In order

to protect consumer privacy, they have been advised they may share the response

directly with you.

Consumer

Response:

Don't ever get blueprint. I set blueprint to FULL autopay in EVERY category there is. It was fine at first, all my charges were paid in full every month for over a year. Then this year, I had 1 charge apparently NOT in any category and BLUEPRINT wouldn't pay for it. I racked up interest on that single charge for 6 months thinking BLUEPRINT would PAY IN FULL on everything.

I ended up cancelling both my chase credit cards and cancelling my checking account. The customer service sounds like it's from India and it's horrible. They were both rude and didn't know what they were doing. NEVER GET CHASE. They just rip you off.

Review: Unauthorized credit inquiries on numerous dates (October 2013 and February 2014) this company pulled my credit without my authorization resulting in my credit score dropping. I have sent them a letter requesting them to furnish information as to why they have pulled the report and asked them to remove the inquiry but have received no response from anyone. Being a victim of identity theft I take this matter very seriously.Desired Settlement: Removal of all credit inquiries from any and all credit reporting agencies.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 3, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: My wife has an account with JP Morgan Chase and I am an authorized user. She is doing a credit resolution with Freedom Financial but my credit report is getting hit with no payment (going on day 150 according to Equifax). We have contacted JP Morgan Chase so that they can remove me from the account and they would only help if the account is brought back up to standings.Desired Settlement: Removal from account to stop hits to my credit.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 3, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: AS A JOURNALIST LIVING IN INDIANA, US AND I TRAVEL INTERNATIONALLY. FIRST I WENT TO CANADA, THEN I WENT TO MAKE REPORT ON CUBA ABOUT LIFTING EMBARGO DOCUMENTING FIRST AMERICAN FLIGHT LANDING IN CUBA AND THEN I WENT TO EASTERN UKRAINE TO PHOTOGRAPH WAR WITH PRO-RUSSIAN TERROSRISTS.

DURING MY TRIP IN CUBA SOMEONE GOT MY FINANCIAL INFORMATION WHEN I LEFT MY WALLET IN THE HOTEL AND AFTER MY DEPARTURE ON JANUARY 28TH PURCHASED A TICKET WITH MY CREDIT CARD ON BRAVOAVIA.UA FOR $494.64.

I SAW THAT MY ACCOUNT WAS CHARGED AND CHECKED MY ACCOUNT SEVERAL TIMES BUT HAD NO OPPORTUNITY TO CALL AND FILE A CLAIM DUE TO THE FACT THAT AT THE TIME HAD NO ABILITY TO MAKE AN INTERNATIONAL CALL (TOO EXPENSIVE PLUS I WAS IN WARZONE TAKING PICTURES). I CALLED ABOUT THIS CLAIM AND FILED IT 9 DAYS AFTER I SAW THE CHARGE ON MY ACCOUNT. AS I FOUND OUT THE TICKET WAS BOUGHT FOR FEB 9TH FOR THE NAME OF STEPHANO HERNANDEZ GOING FROM CUBA TO BARBADOS AND LIVING CUBA ON FEBRUARY 7TH. I CALLED AND FILED A CLAIM ON FEBRUARY 5TH. SO THE AIRFARE WASN'T USED AND I PREVENTED FRAUD. TODAT, FEBRUARY 9TH I WAS NOTIFIED THAT MY CLAIM CANNOT BE APPROVED DUE TO THE FACT THAT I SAW IT ON MY ONLINE ACCOUNT 9 DAYS PRIOR I CALLED ABOUT IT AND FILED CLAIM.

ACCORDING TO VISA CHARGEBACK RULES FOR FRAUDULENT TRANSACTION I HAVE 120 DAYS TO REPORT THIS TRANSACTION SO IT CAN BE GRANTED. CHASE REFUSAL TO GRANT THIS CLAIM VIOLATES MY RIGHTS FOR FRAUDULENT TRANSACTION CHARGEBACK AND I AM LOOSING ALL THIS MONEY EVEN THOUGH I PREVENTED FRAUDULENT CHARGE ON TIME AND WAS ABLE TO CANCEL THE FLIGHTS WITH AIRLINE. HOWEVER I WASNT ABLE TO RETURN THE MONEY THAT MY ACCOUNT WAS CHARGED AND WAS STRONGLY ADVICED BY TRAVEL AGENCY TO CONTACT THE BANK WHO ISSUED MY VISA CARD, WHICH IS CHASE BANK. AS A CUSTOMER OF THE BANK AND USER OF VISA CARD I HAVE THE RIGHT TO RECEIVE THE MONEY BACK THAT WAS FRAUDULENTLY TAKEN FROM ME.Desired Settlement: I WOULD LIKE AN APOLOGY FOR THE RUDENESS OF MANAGER WHO SPOKE TO ME ON THE PHONE AND I WOULD LIKE FOR MY CLAIM TO BE GRANTED ASAP SO I CAN RECEIVE THE MONEY BACK THAT WAS FRAUDULENTLY TAKEN FROM ME IN AMOUNT OF $494.64

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 23, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I would like to switch my debt into my friends name. She is a authorized card holder on the account and used the card to pay for services rendered.

I called Chase with my friend Louisa on the 3 way line and we explained that this debt is hers and she would like to take on the debt into her name. She explained that she, if needed will open an account with her husband and have the debt moved over. Chase said that they do not benefit from doing this so they have a in house policy to not do this. We asked them where is this policy written since we know personally that other banks do this. They said it is not in the card holders paperwork but it is a policy they have but can not send me the exact document stating this. We asked to speak to a manager and they said that the only ones that can make this happen is the corporate office. They said that it has been done in the past but only from corporate. They basically gave us no help and it is not stated so they should of went through the process to change the debt over to my friend Louisa.Desired Settlement: I want the corporate office to contact me at [redacted] and help resolve this by moving the debt into my friends name. It benefits both parties for this to happen.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 19, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I had in the past bought products from a company Synergy Worldwide. This company had on 4 occasion mailed me product that I have not ordered. I had refused the products when USPS had delivered the products to my home. I had also told the agent Mr Eddie Pula that I did not want the products that his company was sending me. Unknown to me, my account was not credited with the full amount and so financial charges and interest began to accumulate. Because I did not use that credit card, I did not know that my account was carrying a balance. So when Chase bank called me, I immediately send a dispute letter. I keep telling the bank that the charges were unauthorized, and they keep calling me and have been disregarding my explanation.Desired Settlement: I am hoping that Chase will reverse the charges and that this will not affect my credit report/score.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 25, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: POOR MANAGMENT OF DISPUTE BY CHASE CREDIT CARD DISPUTESUNFAIR MARKETING PRACTICES AND MONEY BACK GRANTEES BY [redacted] ARIZONA OWNER Ms [redacted]On 11th March 2015, I had an appointment with [redacted] Arizona in Scottsdale and I was informed over the phone that this appointment was free of charge.My consultation was with Ms [redacted], who is the [redacted] Franchise holder for [redacted] and she pressured me to sign up to the program and gave me free samples. She kept asking me for my credit card and I gave it to her, my understanding was that she was going to charge me the $99.00 appointment fee. I had taken medications on the day and was not in a stable mind to enter into any contract on 11 March 2015 and I am not sure what paperwork she asked me to sign on the day.Ms [redacted] indicated to me several times that I would be entitled to a FULL REFUND, if I cancelled or was not happy with the service. And I asked her this question twice and she said her business reputation was more important than refusing a refund.On 12 March 2015, my Chase Credit Card was charged $1566.60 and I called Chase Bank to dispute this matter.[redacted] Arizona states that it grantees customer satisfaction and will refund monies on their website and in their promotional material.Desired Settlement: Chase credit card disputes operator informed me that the merchant had indicated that I was entitled to a full refund, but they were not giving me a refund.Chase disputes has mismanaged this matter and I want this matter resolved please.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 12, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: On August 25th 2014 I paid off my credit card with Chase. On 10/06/2014 I received an email stating that a payment was due. When I logged into my online account I noticed that my account was past due but I was confused because I knew I had paid this card off back in August. I was charged $16.76 in interest plus a $15 late fee total of $31.76. I called on 10/06/2014 to get this cleared up and spoke to 3 people at Chase and I was told that I would have had to payoff my balance by August 2nd 2014 to have avoided the interest charges. No where on my statement is that date disclosed. The statement says that my balance had to be paid off by 08/2014 - which to me means I have until the end of the month. I believe that this an error on Chase's end and they should reimburse me a total of $31.76 as this is not my error. Had they disclosed this information correctly on my statement I would have paid within the time frame that they are verbally telling me.Desired Settlement: Refund of $31.76

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 13, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I had unauthorized charges on my account. I have dealt with fraud, dispute, executive office and have gotten no results.

I have had several unauthorized credit charges. I have be working with Chase since beginning of December to get them reversed. I have gone through several department and transfer back and forth. I ended up with Executive office only to limited conversation and no calls returned. I gave invoices and other info to explain my position. There is no proof that I allowed or implied anyone to use my card. I can seem to get anyone to help me. The investigating person will not call me back.Desired Settlement: I am looking for reversal of non authorized charges.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 24, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have requested assistance from Chase Cardmember Services after a faulty charge made by [redacted], a part of [redacted], Inc. Chase Cardmember services credited my account in January of 2013 to look into a resolution. By March of 2013 they had re-billed my account for the $519.45 given to [redacted] Services had provided them with fuzzy computer screen shots with writing at the top "Customer received services. Please see below for proof the CH did in fact receive service for purchase made on 1/08/13". Despite the information I had sent to Chase Cardmember Services and the illegible and difficult to see printouts from [redacted], Chase deemed this charge valid. On May 27th after I had spoken with a customer representative from [redacted], who had given me a date and a transaction id for a credit to my account, I called Chase Cardmember services to relay this information. I was then told to document this information and mail in into Chase Cardmember Services, so that if [redacted] did not follow through with the credit to my account, then Chase would dispute the charge. I followed through and sent Chase Cardmember Services a letter date June 23, 2013 stating the information given to me by both [redacted] Customer Service representatives and Chase Cardmember Services Representatives. I then received a letter on June 23, 2013 from Chase informing me that they would not dispute the charge, despite the fact that [redacted] had not reimbursed me and had given me a faulty transaction number. Only one person from Chase Cardmember services attempted to call me, leaving a voicemail. When I tried to return their call to seek their assistance, their voicemail was full and I could not leave a message. This person never tried to call me again, and each time I tried to call him ( [redacted]) he did not answer and the voicemail was full. I have received little to no help from Chase Cardmember Services, and really need for them to work on my behalf, as [redacted] Services ([redacted], Inc) is taking advantage of the fact that they aren't acting.

I called Chase Cardmember services on July 30, 2013 and was informed by a Customer Representative Manager that informed me that Chase Cardmember services could only act on my behalf if I had information from [redacted], Inc stating that they had, in fact sent a credit to my account. I have also requested that the case be re-opened and that someone call me, which has never happened.

On January 8th 2013 a charge for a year's worth of cell phone service for a new cell phone number was charged to my account, in the amount of $519.45. I called [redacted] Services the same day, within the hour of the charge, and made sure that this was cancelled. On my account it is listed as "charge back" yet I have never received the funds. Throughout the past 8 months I have tried desperately to resolve this situation, calling [redacted] Services over 15 times, each time resulting in a different story. The most realistic story I have received from a Senior Manager on May 17th was that it appears that my money financed service given to someone else. While this is not my fault, I would believe it to be appropriate for [redacted] to reimburse this amount. On May 17th I was also assured that the issue had been brought to corporate and would be resolved within 30 business days, and the reimbursement would arrive within that time frame as well. I verified this information on May 27th and also requested a transaction number. I was provided with the transaction number, a ticket number for the issue, and a phone number to reach them. When I called to verify this number on June 27th I was told that there was no such transaction ID. I asked to speak with corporate. When on the phone with corporate, they transferred my call, the woman asked me about the transaction number, so clearly it did exist. She said she would expedite the ticket, giving me the number for corporate, a new ticket number, and a time frame of 24-72 hours. I called July 2 to verify the details and was placed on hold for 2 hours! I was then told that the Manager was busy (for over an hour while I was on the phone) and I could not leave a message for them. I was told that I would not receive a credit for this amount.

I filed a [redacted] claim the same day, July 2, 2013. This case was open for approximately one month, but ultimately closed by the Revdex.com Complain Specialist for [redacted] I called [redacted] almost every day for two weeks and e-mailed her each time, to make certain that there would be a paper trail. She answered 4 of my 15 e-mails. She only responded to my voicemails twice, once after the Revdex.com reported back to her that I told them she hadn't been returning my calls. [redacted] informed me that there must have been a mix-up with the account and she would look into a resolution. The next thing I knew she was reporting to me that the credit had been made to my account in February 2013. I have no proof of this credit and have enclosed my MasterCard statements from January to present (August 7, 2013) to ensure to you that no credit has been made to my account. My Credit Card company disputed this charge once, but was provided with documentation from [redacted] Services ([redacted], Inc) in March of 2013 proving that the charge was legitimate. So why would a company that had already credited my account then dispute a claim with my credit card company? My Credit Card company will not act unless I have a document from [redacted] which states that they have, in fact, credited my account.

I have requested said documentation from [redacted] via e-mail, [redacted] Coroporate Headquarters, and [redacted] I have not received any response other than a verbal response from [redacted] when I called her 8/07/13 when she informed me that they will not provide a letter. She told me that there is no information on this account because the credit card that had been used in the transaction and allegedly received the credit in February, will no longer work on my account and is subsequently no longer in their accounting system. The problem with her new claim is that I pay for a monthly cell phone service, in the amount of $45.43 each month to [redacted] Services, with the same credit card (see credit card statements). So this claim is also not true.

I am requesting that either my money is credited back to my account, a check is written to me, or a letter from [redacted] Services/[redacted] Inc is written to me, documenting that a credit has been made to my account in the sum of $519.45, the date on which this was made, and the transaction number.Desired Settlement: I am interested in Chase Cardmember services acting on my behalf and investigating this charge more thoroughly. I am certain that a professional from Chase would be able to achieve a credit to my account more quickly than I, although to date I have worked more diligently on this than anyone at Chase. If they could work to either get a statement from [redacted] proving the credit to my account, the date, and transaction of the $519.45 credit, I would greatly appreciate it. If they would like to investigate internally and perhaps find out if the credit did in fact arrive and they forgot to credit my account, I would also greatly appreciate it. Mostly I am interested in obtaining my $519.45 and any assistance offered by Chase Cardmember Services.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 12, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I applied the business visa card, no. [redacted] from Chase United Mileage Plus on Oct. 2007. That card was reported missing and marked as a pending status on 2008. Since then, I haven't used the card and have forgotten the card. However, from 2008 to 2012, Chase kept charging me the annual membership fee which was automatically deducted from my husband's bank account. During such a long period, I have never received any letter or phone call from Chase to remind me about this inactive account. It was not until last year that my husband discovered the debit in his bank account, so then I reported to Chase to cancel this card.Desired Settlement: I requested Chase to investigate why this inactive account is charged an annual membership fee for so many years. If this is a policy, Chase should kindly send some notification to customers. Therefore, I requested Chase to refund all membership fees because I haven't received any qualified membership service from Chase.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 21, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.