JPMorgan Chase Credit Card

Review: Upon noticing multiple credit inquiries made by Chase, I sent a letter on 6/30/13 asking that all credit inquiries be deleted from my credit reports. I was unaware that I had given permission to Chase to access my credit file at any time and asked that they remove or provide me with information detailing that I had authorized the action. The credit inquiries are causing irreparable damage to my credit score and have caused me to be denied a mortgage. As I do not have an account with Chase, there is no reason why these should not be deleted.Desired Settlement: All credit inquires made by Chase must be deleted immediately from my credit reports.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 8, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I chose specifically to open a Chase Marriott credit card to get the 70k bonus points that was offered through chase. I clicked through the specific link that offered 70k points if I spend $2,000 within 3 months of opening the card. The link I used (I save them all for reasons like this) was found here:

http://www.doctorofcredit.com/public-chase-marriott-premier-70000-point-offer-af...⇄ />
I verified that the bonus offer was for 70k points on Chases site as well before applying. Though upon calling chase near the end of the three months I was informed that I was only given an offer for 50k points for spending $1000 instead of the 70k points for $2000 in spending that I had signed up for. That to me seems like a bait and switch and seems be, though I am no legal expert, illegal. I called chase and asked them about this, and they told me they would have to send it to their "marketing team" for approval. I called back today and was told they would not honor the offer. This is a deceptive business practice and should not ever happen. I save all the links I click to apply for credit cards in case something like this happens and this is the only time it has happened. I want the points I was promised for the spending I did. I held up my end of the deal. Chase did not.Desired Settlement: I would like the additional 20k points credited to my account that I signed up for and spent the required amount of money for within the designated period. In all honesty I deserve more than that for all the damn time I spend on the phone with your unhelpful agents and having to go through the Revdex.com to get what I actually was offered.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on August 27, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Consumer

Response:

Review: I have excellent credit. I explained to Chase that I was traveling and might have a late payment. I did not understand the late payment would be posted to my credit report and I would just be subject to late payment. I now have one late payment on my credit report out of 400 payments I have made to various businesses, I have never been late. This late payment will be on my credit report for 7 years. This is harsh and is not a sign of customer service. Since that time, I have paid my balance completely off and I approached the company in goodwill and it would not even be discussed. I have never been late before and this business practice is unethical.Desired Settlement: Remove the late payment notification off of the 3 credit bureaus in which they were reported.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 10, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: My husband and I signed up for the Southwest Chase Visa card in March 2014. The promotion said if you spend $2,000 in the first 3 months you receive 50,000 southwest airline points as an incentive. Both my husband and I had already had these type of cards in the past, so we called Chase to confirm our eligibility. The representative said we would be eligible for the points as long as we are approved, and that we should go ahead and apply. We both applied and were approved. I spent $2k on the card very quickly, and was also charged the $100 annual fee. Chase sent my husband and I a letter shortly after that said we were not eligible, but they waited until we both spent the $2k on the card and of course they went ahead and charged the annual fee. My husband made a complaint with the Revdex.com and Chase contacted him. They did research and determined that he was in fact owed his 50k and issued them to his account. He asked about mine and they told him to have me call back and they would take care of my account. I called and spoke to a representative that informed me that she would not be awarding the points that are owed, even though this is the same exact scenario they just awarded to my husband. I would like what is owed to me for holding up my end o the bargain. It is not fair for Chase to charge me the fees and reap the benefit of my expenditures on their credit card, just to reneg the bonus and entire reason I signed up.Desired Settlement: 50,000 Southwest Rapid Rewards points that are owed.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 10, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Chase/JP Morgan reported negative information to the credit bureaus about my payment history without sending me any notification that I had an outstanding interest due (in the minuscule amount of roughly $15) and regardless of my multiple attempts to reach out and convey my issue, I was continuously told they would not adjust the negative report to the bureaus. I contacted Chase earlier in 2013 to terminate my card with them and shortly thereafter I transferred the balance to another card. I then made another small payment of interest that I saw was due after that and then never heard another word from Chase. Apparently there was more interest that posted to my account and they never alerted me via email, mail, phone, or otherwise (regardless of what they claim but have not proven) that I had a $15 balance of accrued interest. Instead, they just continued to let it sit unpaid and report delinquency to the bureaus. I have never had a late payment or delinquency hit on my credit until this incident. It was only when I tried logging on to my Chase Freedom online account and logged into Chase Slate by mistake that I saw there was a balance. I immediately contacted them to resolve the issue and have not been able to reach anyone who understands the problem. I have worked in the financial industry for over 10 years and know the importance of healthy credit and will not stop until they fix their mistake.Desired Settlement: I would like written confirmation that the integrity of my credit has been restored.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 22, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: The strip on my card doesnt work...I called last week to have the card replaced...the person I spoke with assured me that my card would remain active until the new one arrived....they cancelled my card...I called back to have it activated...the person I spoke with said that they can activate it but I would have go to a chase near to me inorder to have another assigned...I found out the nearest bank to me is over 50 miles away....I called back and another representative said that they will rush a card out to me UPS and it will arrive by weds morning...not sure as to when they would arrive I tracked the card....the UPS tracking said the address was incorrect...I called the UPS 800# and they said a completely wrong address and that the sender requests the package to be returned to them and I couldnt pick it up...even with id

tracking # [redacted]Desired Settlement: This has completely ruined my plans....I was to be in vermont...I had to get info from the dmv so I can switch my license to ny...I cant take cash out...and even simply grabbing groceries at the store is inconvenient..causing lines as they punch in the numbers so I can make my purchases....outcome....something...anything...especially after I always commend them on their app. ...and its conveniencesconvenience

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 14, 2014. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I called Chase on or before 19 January 2015 to request that a replacement MileagePlus Club card be sent to my international address by UPS or FedEx. The CSR agreed to send one out, and quoted a timeframe of 2-3 business days. I called on 22 January 2015, and was provided a UPS tracking number ending in 2494. I was able to track it together with the CSR, who agreed that Chase had not properly declared the package to US customs, making the package with my card inside undeliverable. The package was returned to Chase. UPS states: "A missing commercial invoice is causing a delay. / The package will be returned to the sender.", and subsequently, "Invoice and receiver federal tax ID # required for submission to U.S. Customs. / The package will be returned to the sender." This entire situation was a total waste of my time, and if I did not call in to check where my card was, I may have never gotten my card. Chase has fallen short of the high expectations I have with them, and this incident does not live up to the standards of service I have seen from Chase. Chase should provide more training to those in the outgoing mail/parcel department, and train staff to make proper customs declarations when sending items overseas, as this is required by most countries that are not Canada or Mexico.Desired Settlement: Please see that a card is sent to me properly and in a reasonable timeframe. Thank you.

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 6.2015 .They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been ad,ised they may share the response directly with you.

Review: I applied for a Slate card with the understanding that I would combine my other credit cards and have a 0% interest charge for the first 15 months. I spoke to people on the phone who advised me this could be done if I moved $5000.00 to my orginal acct to the new one. They advised me to wait 48 hrs and then I could set up the balance transfers. Within that 48 hrs I rec'd a letter from Chase stating that they did a balance transfer to my citi bank card. It stated in the letter that I had a certain amount of time to contact Chase to cancel. It seems that the phone call I made did NOTHING. I did contact Chase the day I rec'd the letter, July 7th and spoke to a woman who had a very hard time speaking english. I advised her her that I did not want $1960.00 pd to my citi card as it made no sense to only pay a partial of my card and she placed me on hold and came back and stated that she had completed the cancellation and it would not touch my citi acct. She went on to try and tell me that she could apply the balance transfer to the account that I wanted it for in the first place, but she stated that it would not be for the total amount. I advised her that I did not want any balance transfers as none of this was what I had intended it for. Today, I went online today to pay my Citi card and it seems that Chase went and did the balance tranfer that I cancelled. I contacted Chase right away and again I get a man that does not speak english telling me, it's ok, I can put it back into your [redacted] acct. As I no longer trust people that do not speak english, I requested an american supervisor. The person who says his name is [redacted] and has a indian accent advised me he is an american supvisor. [redacted] seemed to have a lots of humor at my expense and accused me of not really calling anyone to cancel the transfer balance and then gave me 0 options and stating that he would take full responcibility as he now does realize that I probably did speak to someone that failed to cancel the balance transfer. Now, I had to contact Citi and tell them how incompident Chase was as they did this balance transfer in error. They are unsure that they can do this as they put in a request and will let me know in about 5 days. Now if this goes thru, I have to pay all the interest on this. Chase should be paying the intrerest and not em.Desired Settlement: Chase needs to step up to the plate and pay any cost to me on their error.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 1, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Review: I logged online to my checking/debit account on Friday, March 28th. There was a message stating my account had been suspended and to call an 800 number. I called and spent nearly 40 minutes on the phone only to be told by the representative that he could find no information and I needed to go a local branch to speak with a representative. The representative was very helpful but couldn't find out any more information but promised to do further research and would call me back on Monday (03/31/14). I received a call and he couldn't provide any more information other than my account was closed and I needed to come and retrieve any money I had in the account and the decision was irreversible. He provided me another 800 number and I spoke with a representative and was told that my account went into a random review and was closed due to factors. But no one can provide my any factors or any information and no one bothered to contact me beforehand. I was notified that I will receive a letter and that it might provide more information about the review and factors.Desired Settlement: The bank recently charged me a monthly $10 fee due to not having a direct deposit of $500 or more for the month. I would like this refunded and an apology for the lack of professionalism this was handled.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 2, 2014. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution as expected was poor in customer service. However, at this point I'm done with dealing with JPMorgan Chase Bank, N.A.

Review: My credit card was compromised on 9/22 and a new credit card was shipped to me. On 9/24 two charges were marked as fraud without my approval for the vendor Gameforge for 19.39. These charges should have occurred on my new credit card but for some reason a letter was sent to me by chase marking these charges as fraud on 9/24 and stating they were still on my account ending in 0254 instead of my new account ending in 4898. This cost me access to a Kickstarter account that I paid $750 dollars to get special rewards. Gameforge says that I falsely reported these charges and they have permanently banned my account. I have tried to get confirmation that this was done by Chase for over a month now and 3 times I have been told a letter would be shipped to me and nothing has ever come. The charges have already been fixed by Chase but without a letter stating they made this mistake I will remain permanently banned for a game account with life time rewards and benefits that provide $7 of game content weekly for the life of the game and other special benefits.Desired Settlement: I want a letter shipped to me confirming that the two charges reported as fraud on 9/24/2015 for the vendor Gameforge was inaccurately reported as fraud by Chase. If this can't be done than I would like to close my $10,000 credit card.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov. 19, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: was billed interest for a o% offer that has a month and year end date, not a spacific day month year end date on billing statement, balance was paid in full in the month and year stated. advertisement states until may 1st 2014, was paid in full on april 29, 2014.Desired Settlement: feel it was misrepresented in the advertising.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 3, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Review: Chase closed all my credit cards because of the community I live in.Desired Settlement: You should reopen all my accounts.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 7, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I had a emergency kidney stone situation and while at

the hospital I gave my credit card to a guy to take my

little kids to the airport and ended up with 4 surgeries

in 1 week and then a loose screw in my spine tore me

apart so I had to get 14 more surgeies ...but this guy

took my credit card and went on a shopping spree

and charged 23,000 and Chase ruined my credit and

9 letters to Chase did no good.Desired Settlement: Take the bad info off my credit report....which was perfect

before this event....

Review: I actually won my dispute on 2 charges of $59.99 and one charge of $79.99 for transactions at Playstation dot Com site~ then all of a sudden the charges appeared back on my account again~ they tell me they gave me a double refund on the charges but~ as they appear on my account slip it clearly shows that I am paying for the 3 transactions that I already won~ I don't care whose mistake it is~ but regardless I am don't feel that I have to pay for either ones mistake either the person who charged on my account by hacking chase's customers cards or if they gave me a double refund~ I can't tell that all I know is I am paying again for charges that are not clearly mine~ and I should not have to pay for any one's mistake even it's Chase's for giving me a double refund~Desired Settlement: I want the two transactions of $59.99 and the one for $79.99 off my bill~ a refund total of $199.97 back on my account~

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 22, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase closed my account without any commen sense reeason,let alone they way of non-loaylty..........I had 175,000 points/miles with them that was transsfered from my other accounts or my wifes accounts and they locked all, they claim I have to pay my balance even it clsoed since the charges occured before it was closed, why should they desirve the same to give me my points from usage before it was closed????

Product_Or_Service: Ink bold business cardDesired Settlement: DesiredSettlementID: Replacement

just need my points I already had to be transferred to my other account

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 21, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I have paid this account balance off, was charged a late fee in February/march 2015 requested in writing to have fee waived, received letter advising fee will not be waived. I have been a customer for some years and have had 1-fee waived and since I paid balance off, requesting this fee waived. No satisfaction with Chase.Desired Settlement: requesting $25 fee waived and the company has since charged finance fee, requesting both fee waived and balance zero.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 17, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I specifically opened this account to use it outside the US as it doesn't have international transaction fees. When I went overseas for the whole month of October I specifically notified the company about my plans. I notified them about leaving the country and let them know the countries I would be visiting for the duration of my trip. They were not supposed to block any transactions I made overseas. Unfortunately the very first transaction was declined. I called them right away to make sure no other transactions would be blocked again. The representative assured me that that would not happen again. However, it kept happening almost every time I try to buy something using the card. I had a few more conversations with the customer service when I was overseas and every time I was assured that that would not happen again. Kept happening up until I came back to the US. I thought that Once I was back the card wouldn't work properly. I will wear the very first transaction in US was also declined. I had to call customer service again and the person on the phone assured me one more time that everything was going to be fine. However the next transaction was also declined. A few days later when I completely gave up on the card I received a notice that the card was closed permanently. I am completely unsatisfied with the service I was provided. No one could explain what was happening and could not give me any solution to my problem.Desired Settlement: I need someone to call me right back and explain me what was going on. I need to reopen my account immediately. And transfer my points to my airline mileage account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 12, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I am submitting this claim against JPMorgan Chase for failure to accept a request to lower my slate credit cards interest rate. JPMorgan Chase claims that they do not have the ability to submit a request to lower current interest rates. I was also lied to when I called a week ago to customer service. The representative told me that my interest rate was currently the lowest available for any slate card. However, upon visiting a local branch of Chase I was informed that my current credit card has always had an interest rate between 12.99% variable and 22.99% variable. Things that place this into account are credit score and length of time that I have been a customer with credit. My credit score ranges from 700 to 723, yet I have never been offered a lower interest rate since I have been a customer with Chase 9/1/2006. After talking with the Chase representative today I was informed that Chase does "review" my account every six months to see if I "qualify" for a lower interest rate. I have never seen or heard about one of these "reviews". This has lead me to the suspicion that Chase does not give lower interest rates to customers, even though a contract suggests that a variable interest rate will change according to payment history, and credit reports/ scores.Desired Settlement: The desired outcome is simple. I would like my interest rate to be re-evaluated, and to be presented with the opportunity to have the lowest interest rate available since I am long due for an interest rate reduction. In addition to my rate reduction, I feel as though it is in the best interest of the consumer to be informed (and given copies) about these "scheduled reviews" for APR changes, and to provide criteria to meet qualifications on lower interest rates. I should also have the option to have my APR reviewed at any time upon request. My self and thousands of other hard working Americans have earned our great credit and should be able to utilize it, especially since so much depends upon credit.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 11, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I have repeatedly attempted to pay the credit card and set auto-pay. I have also worked with Chase to establish that in fact I am not just an employee but an owner of the company and the authorized card holder has provided the appropriate authorization. Yet, we go through this every month.Chase is perhaps the most poorly managed company I have worked with.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Contact by the Business

To complete the processes that we understood we had completed on several occasions. To eliminate any late fees that may or may not apply (I can't access as an employee to figure it out).

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 10, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have an account with Chase Cardmember service Cardmember service Po box 15153 Wilmington DE 19886 On 6/9/15 a payment of $2530.40 then on 6/26/15 they charge me $18.78 in interest on a balance of $8.98 This is an invalid charge after the payment was made I called 6 times but get no helpDesired Settlement: Remove the $18.78 fee and all later fees Then I will make a payment

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 30, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.