JPMorgan Chase Credit Card

Review: I have received information from chase that my mother's estate will be receiving a 1099C form. they sent the letter to my home address instead of my mother's address which was 6 Old Meetinghouse green, Norton Ma 02766. My mother passes away on 12/22/11My home address is:[redacted] have contacted chase multiple times to tell them to stop sending these statement to my home address. they said they got my address from the death certificate. can you please have any correspondence stopped because there is no estate.My mother's name was [redacted] accounts ended in [redacted]the number on the letter is [redacted]Any help would be appreciated since she never lived at my address.Desired Settlement: I would like my address removed from my Mother's accounts that she had with Chase asap. thank you.I do not want any 1099c forms sent to my home address. they said that they would not change the address

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 27, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: chase offered a 0% for 18 months charged me 2% for it and now I pay my monthly charges plus a 1-18th of my 0% offer and they apply all that I paid to the 0% and charge me interest on my monthly charges this is not right as they offer this 0% moneys and charge you 2% to get it and still rip you off when you pay more than you need to.I talked to them and they said to bad don't use your card???Till the 0% is paid offDesired Settlement: refund on interest illegally obtained by chase as I have paid both charges

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 7, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have a chase credit card with account number [redacted] Chase closed my account in April for unknown reason (it is reported at the same time, many customers have their accounts closed by Chase suddenly for unknown reason). However, the annual free of $95 was just charge in March. I requested to have the annual free refunded. But the CSR said they cannot because my account was closed.Desired Settlement: Refund in check the annual fee of $95.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 17, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: We recently signed up for a Chase credit card, through Southwest Rapid Rewards program. Their billing practice requires payment within 21 days of the close of each billing cycle, but they "conveniently" send the statements quite late in the cycle. Since we mailed the first payment near the due date, it arrived "conveniently" late at their office (no way to confirm, since we did not use Fed Ex or certified mail). The first month cost us a $25 late payment plus a 29.9% APR (total of $94.63 on a $1,065 balance). To have some chance of paying this account on time, during the second month billing cycle we paid in full and activated their online payment feature. Somehow during this process they switched us over to paperless statements, although I don't recall checking a box approving such a choice. Although the billing cycle closed on July 4, we did not receive the email statement until July 18, requiring a payment within 10 days. Unfortunately, since we were waiting for the paper bill and did not know to check our email for it, we missed the due date again, with a $35 late fee this time, and will be charged 29.9% on a $900 balance. We'll cancel this account ASAP, but I'd like to warn others of this unfair billing practice. Based on the very short payment window and the resulting painful late fee and ridiculous APR, it's quite obvious that they're manipulating the billing practice to unfairly generate cash.Desired Settlement: Is there a law requiring a minimum notification period for credit card payments? Is there a limit to the APR that can be charged for late payments? I would imagine that there is some requirement for approval to switch to paperless statements, but I really don't recall if the choice was obvious or not.

If there is no legal way to stop their unfair billing practice, at a minimum I'd like others to be warned of the risk.

P.S. While I was trying to trace dates for the start of the account and the document receipt dates, I discovered that they very carefully do not include any dates on any documents, nor is there a post mark date on the received envelopes, since they're sent Presorted First Class Mail US Mail CPC Services.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 16, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I've attached the response from Chase regarding the dates of the statement notices. While I cannot prove the receipt dates of the mailed notices (as I mentioned there are no issue dates on the statements, and no dates on the postmarks), I can prove that the emailed notice was not sent on the 7th of the month, as claimed by Chase. I attached the July email notice, and you'll see that it was sent on July 18, and clearly stated that my payment would be due in 10 days. Since we do not frequently read our email, and were not expecting an email notice, we did not see the email until July 31, after which the payment was late. Unfortunately, our account was switched to paperless billing without my express consent, as I do not recall selecting this billing method while I was online to pay the previous month's bill.

As I understand the federal regulations for credit card billing cycles, notice must be given 21 days prior to the due date, and this obviously does not meet the minimum notice time. I believe that the mailed statements were also sent late in the billing cycle, and even though our June mailed payment was postmarked before the due date, a late fee was applied (see the June statement).

I also believe that Chase illegally applied double cycle billing. The June bill also shows $69.63 for interest. On the July Bill, also attached, even though we paid the bill in full before the due date, another $50.91 in interest was applied.

Finally, I researched this issued online and found numerous complaints regarding similar situations for Chase credit cards. It seems that the late statement notice and double cycle billing practices are intentional and should be stopped. If appropriate, legal action should be taken.

Best Regards,

[redacted] September 18, 2014

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 9, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: 6 Dec 2014

Subject: Complaint against Chase for abrogating agreement as stated in

CHASE Letter 28 Aug 2014 Subj: RE: Your account ending in 1773

With my CHASE Subaru (1773) statement received in early September 2014, my Subaru reward dollars summary showed me with a balance of $50.97 which meant I had about $49 more dollars I could earn. Immediately below the Reward Dollars Summary was a statement about “Earn a 3% rebate on all purchases wherever MasterCard is accepted. For every $100 in rewards earned you will receive a $100 coupon good for the purchase of Subaru parts and services or the purchase or lease of a new Subaru vehicle at any authorized Subaru dealership.”

Reference the CHASE August 28, 2014 letter, RE: Your account ending in 1773.

Letter indicated that the credit card relationship between Subaru and Chase Bank USA, N.A., will end September 30, 2014 . . . and at that time they would replace the current MC with a Chase VISA account. Letter went on to state: “Here’s what happens next with your current account:”

Bullet five stated: “You will continue to earn points on purchases that post to your last statement prior to September 29, 2014.”

Bullet six stated: “In November, you will receive a certificate for any unredeemed Subaru rewards you earned through September 29, 2014.”

When I checked my account in early Oct, I was surprised to see that CHASE had already changed my account to a new card ending in 0932 without my knowledge as I had not received any replacement cards. When I asked about my earned points for the rewards voucher, I was told I would have to call Subaru. I disagree. I followed the rules CHASE described; my purchases were applied to my account prior to 29 Sep 2014 and I still have my receipts showing $1814.88 in charges to my Subaru card ending in 1773. Thus, $1814.88 x .03 = $54.45 so I more than qualify for the $100 coupon as my total purchases earned some $50.97 (prior earnings) + $54.45 (new earnings) = $105.42 in points according to the rules stated in the CHASE letter dated 28 Aug 2014.

I am aware that if CHASE had just 100,000 customers being removed from the program without payment of $100 for cardholders earned points, CHASE would benefit by saving $10,000,000. I don’t like companies that cheat me or others. In November, I did NOT receive any voucher with my monthly statement for the rewards dollars earned as promised by CHASE letter 28 August 2014.

Note: I have the original CHASE statements and letter from August and September.Desired Settlement: What I want. The $100 Subaru coupon that CHASE statements and letter indicated I would earn for purchases from my previously earned reward dollars and the new charges in September that were applied to my CHASE Subaru statement by 29 September 2014.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 19 2014 . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase (via a Southwest Airline Visa promotion) offered 50,000 SWA Rapid Rewards points if you qualified for the card and spent $2000.00 in the 1st 90 days the acct was opened.My application was approved and I met the $2000 spending requirement within the 90 day timeframe, however I was only rewarded 25,000 SWA RR points. When I called to ask why I was told I called too late and Chase would not add any additional SWA RR points to my acct regarding this matter.

Product_Or_Service: SWA Visa Acct

Order_Number: n/a

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the other 25,000 RR points I was promised deposited into my SWA RR acc[redacted]

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 4 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: My father [redacted] (89) became a victim of Elder Fraud. He had a stroke and then his wife died but he still lived in his own home and managed his own affairs. (although he was in fact a few cards short) Con men began calling him repeatedly all day long and got inside his head to the point that he began to believe they were the good guys. Not just from one source but many. He became obedient to their voice commands and at their requests, he cashed in all of his stocks and investments and invested in multiple online web sites and LLC's. (worthless entities for a mostly computer illiterate senior citizen) When all this money ran out twice he was called by con men who called Chase Credit Card with him on the phone in a conference call to increase his credit limits. Again remember that they had gained his trust. He authorized the call and then turned the negotiations with Chase over to the con man. His credit was already maxed out at $6500. "These companies" (multiple) then began to charge numerous charges to his account increasing my fathers debt close to $22,000.

I was then called by [redacted]/ Chase Fraud Recovery Dept and brought into the situation as POA for my father. I then took over receiving all of my fathers mail and paying all of his bills.

So what are my complaints?

First, it took several weeks for my POA to be approved by Chase before [redacted] could even speak openly with me about the situation, while on the other hand a complete stranger can get on the phone in a conference call with my father on the line and gain immediate approval to increase his credit by $15,000??? Surely, you have records that indicate my fathers age. When these conference calls occurred did you ask if they originated by my father or the other party? How do you allow an outside party to increase my fathers credit limits for their own benefit? If you require weeks for me (the good guy) to become approved to even understand the depth of the situation then why do you not require even some sort of approval process for a third party conference call?

[redacted] defended her actions and provided a great deal of sympathy for the situation but made it clear that CHASE DOES NOT FIGHT ELDER FRAUD. The issue then became , "Did these companies deliver what they promised or do you have a dispute with their service? " The companies in question, for the most part, provided signed contracts proving the validity of their charges. Please note that most of these contracts were sent via e-mail and my father was then called and told to click a little button which acted as his signature. For a period of time I thought Chase was on my side and would provide some muscle or backing to pursue these companies to expose their fraudulent activities...but soon found that Chase does not consider this a part of their business. I was told, "We don't deal with fraud but only with disputes". I was given sympathy verses any real action.

I was then turned over to [redacted] Davis with Chase who I was led to believe was an expert at Dispute Resolution. She told me that she could see that this was clearly Elder Fraud (although I'm guessing that she is advised within her company not to say such things but never the less it did come out). I began to pursue one of the companies, called them, got copies of the invoice. This particular company provided LLC's ([redacted]). I asked them which company requested them to create the LLC and they could not (would not) tell me who. Well, all of these companies are interconnected and cover up for one another.

DISPUTE: At this point Chase could have at least helped put a little muscle into the investigation of [redacted] but they did not. Chase could have at least worked with me to try to connect these dots. It doesn't take a private eye to figure out that if [redacted] was working with a company that had already been denied or exposed as fraudulent then their own contract is on shaky ground... and soon we begin to see how all the dots connect. [redacted]'s expertise was dispute resolution not criminal investigation. I could only question if the contract was a real contract. Was an LLC actually created? [redacted] was quick to see and realize that this was out of her league. She called me on 2/4/2015 and told me that my case was being transferred to the [redacted] AND INVESTIGATIONS TEAM (GS&I). As of today 3/31/15, I have never received another call from Chase, nor was I given contact info for [redacted] had refused one charge for $4500 (because the company did not provide a copy of an invoice) so the balance was brought down to about $16,000.00. On the statement dated 1/22/15-2/21/15 the total balance owing was $16,198.11 but there was a note saying: Payment of amount in dispute $3,890.00 NOT REQUIRED. So I subtracted the NOT REQUIRED amount from the balance and paid $12,308.11

Now I received a new bill which shows a balance of $4003.40 . Chase has conveniently eliminated the DISPUTE and now adds interest to it. Why?

Why have I never even received a courtesy call from GS&I?Desired Settlement: Call me.

Answer me: Why was the amount in Dispute eliminated?

Be Accountable

Take a serious look at the actual contracts my father signed verses what was provided and help recover this money where applicable and help shut down these companies (where applicable)

Absorb any and all interest on the amount above $6500

Change your own rules in dealing with Elder Fraud.

Eliminate the ability within your system to allow conference calls for the purpose of increasing credit limits without a two or three week approve process where real due diligence if performed.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 16, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Account [redacted]

Monthly bill of March 22,2015 was received by me from Chase Cardmember Services,showing a single entry of $99.00 . I disputed this amount of charge on March 27,2015. Chase sent me a computer generated acknowledgment followed by another email that matter was being investigated.

During last twenty two days the company did not take any action to mitigate my complaint.

Meantime, I sent four emails to follow up, but to my dismay every time I only received computer generated response of general nature.

MY payment due date was today ( 04/19/2015 ). Since Chase is not communicating nor refunding $99.00 I lodge this complaint.Desired Settlement: Refund of $99.00 & no charge /late fee for non-payment on due date 04/19/2015

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 22, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I was a costumer of Ink from Chase and cancelled my card service in February of 2015. I had $96.02 of charge on my account which I did not approved and did not know about the charge or company. I called the company to disputed for this charge, they replied "we'll take care of this issue" in February 2015. I am receiving statement and new balance $113.55 today 3/20/15 when I have already cancelled my service card one month ago. I was on phone with their customer service/ dispute service/ fraudulent services for over one hour still they have not resolved my issue. This is the worst customer service I have ever received and I would like to file a complaint against them. I would like to know if they have resolved my issue.Desired Settlement: I would like them to take of $113.55 from my account as I am not responsible for this charge when I have already cancelled my card.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 30, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I was issued a credit card back in July of last year through amazon.com. Chase never sent me a card, nor did they ever send me a statement. Since then, they have charged me hundreds of dollars in fees and interest, despite having failed to perform the duties required of them by law.

Customer service was duplicitous and rude. Requested statements did not arrive until March of this year. Prior to this, all requests were answered with letters informing me to acquire my statements through their online system--a system I could not access, since I did not have a card, let alone my account number.

Though some fees and interest have been forgiven, the amount is meager compared to what I am told I owe. To date, I have paid for every cent I spent using the card. What remains is what Chase is charging me for, despite the cause of the problem being their failure to so much as tell me my account number.

When it comes to asking for payment, they are as timely and efficient as a German train; but when it comes to giving a customer the information necessary for him to make payments on time, they've been about as reliable as a Jello hiking boot.Desired Settlement: I would like to have the charges removed and to be issued an apology for the simply unacceptable treatment I've received from Chase.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 13, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: In Nov of 2014 I signed up for a Southwest credit card during a promotion period of 50,000 rapid rewards points. The promotion stipulation was that a card holder spend $2,000 within the first 3 months of having the card and 50,000 rapid reward points would be credited to my account. A few weeks after I reached the $2,000 threshold I called Southwest to inquire about the 50,000 points which I did not see on my account. I was told that the points would show up after the 3 month promotion period. So, I waited until the 3 month period was over to see the 50,000 points show up on my account. Around March 2015 I called Southwest to inquire about the points and they told me that they could not help me and told me to call Chase. I called Chase and spoke with a representative and she informed me that she also could not help me and wish that she could do more. This particular rep informed me that this is a known problem (customers not being credited the correct amount of points based upon the promotion they've signed up for) that she and her co-workers have tried to bring to the attention of Chase management several times. I asked to speak with a manager and the manager was extremely rude. The manager, [redacted] (Springfield, MO Chase office), told me that she can not do anything for me since my complaint is outside of the 3 month promotion period. There is no doubt that I signed up during the promotion for the 50,000 rapid reward points and I am very upset that Southwest and Chase are not honoring their promotion. The marketing tactics of these companies a very unethical and all I want is for Southwest and Chase to honor the promotion that was advertised. I am owed 25,000 rapid rewards points onto my account.Desired Settlement: I would like for Southwest to apply the 25,000 rapid rewards points to my account. I also would like for both companies to resolve this problem to prevent future customers from experiencing the same frustration and being victims of false advertisement.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 1, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I was charged two times by Chase that I did not authorized charges. One amount for 10.00 on 6/05/2014 and a 2.00 on 7/7/2014

I was charged two times by Chase that I did not authorized charges. One amount for 10.00 on 6/05/2014 and a 2.00 on 7/7/2014Desired Settlement: I am asking chase to refund the two charges that I did not authorized. For the 10.00 and 2.00

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the consumer on August 18, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted].

Sincerely,

Review: I made a full payment before the closing statement of January 12th, 2015, My new statement for February, reflects a balance of $78.69 for interest charge based on the days it took me to pay off the balance before the closing statement date. When I called their customer services I was told that the bill statement clearly states that interest rate will be charged up to the date of the full balance payment. I have read the statement and nowhere does it state that. It does state that the way they calculate interest charge is done daily, but nowhere it states that if you make a full balance payment before the closing statement date, that the charges will apply. I try reasoning with a supervisor, and she basically told me that they can not remove those charges, and that if I have read the bill statement as I claimed to have done, I would have understood that the interest charges would be applied. I felt as if she knew that what they do is wrong but that is what they are supposed to do. I made full payments around the same time frame on other credit cards and I did not have this issue with those credit cards, so I don't understand why they are trying to get away with this. I had made the payment of $78.69 to avoid late fees or further interest charges, however I feel as if they are stealing that amount from me.Desired Settlement: I would like for Chase to apply a refund of $78.69 via check to me as I don't think I would be using this credit card anymore, and I don't want them to credit the account so I have to use the credit card to make a purchase. I appreciate your effort to help. Thank you.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 13, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: CONTACTED CHASE AFTER AN UN AGREED CHARGE AMOUNT FROM A RENTAL CAR BUSINESS AT LAX. CHASE MANDATED A FORMAL LETTER AND POLICE REPORT NUMBER. BOTH WERE PROVIDED FOUR MONTHS LATER AND AFTER A PHONE CALL CHASE WAS CONTACTED AGAIN FOR STATUS UPDATE. CHASE PROCEEDED TO INFORM ME THAT THERE WAS NO RESOLUTION AND THE DISPUTE HAS BEEN CLOSED NO ONE CONTACTED US NEITHER BY LETTER, EMAIL PHONE CALL NOR TEXT. THE VEHICLE THAT I RESERVED AND AGREED TO PAY WAS BROKEN PER THE RENTAL OFFICE AND THEY UPGRADED MY VEHICLE. OTHER OPTIONS WERE AVAILABLE SUCH AS PROVIDING ANOTHER SAME CLASS VEHICLE AND BEING LAX THAT WOULD BE A POSSIBILITY.Desired Settlement: TO PAY ONLY FOR WHAT I RESERVED AND AGREED TO PAY

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 25, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase Bank through Midland Funding filed a judgement against a [redacted] that is not me. This judgment appears on my credit report. They have ignored my requests to correct the report. I am a customer of Chase so they have the means to verify my social security number compared to the other [redacted]Desired Settlement: I would like Chase & Midland to take this off my credit report with experian and equalfax.

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 20 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Called card services to report that I was unaware about the credit promotion on my new account. I used other chase cards during this period beyond what was required for the promotion for 3 months as a new cardholder.

Card services told me that it was up to Marriott, which I found out it was not. I called after receiving the declination letter and the agent told me this time it was chase decision. I have a lot of business with Chase and all

my banking relationships are with chase. 2 checkings, 1 savings, and many credit cards. I was expecting an understanding and approval of the promotion not being declined. I have a $17,000 credit line on this card.Desired Settlement: I anticipate approval of my promotion and reinstatement.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 3, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Received a bill via postal service stating I am seriously past due. This is the first time I am receving any billing from them. I called and was told I asked for electronic billing in 2011. I informed them I receive no bills via email and asked where are you sending them. They told me to a company that I worked at back in 2004 to April 2007. The company is closed. I said why would I sign up for something to be sent to a place that is closed? No response. I asked if the e-mails were being returned? No response. I pay no bills on line. I want to see when and where I made the charge and why I they did not get in touch with me sooner.I have another Chase account that they send me phone texts on. They tell when my payment is due, and when the payment has psoted. To tell you the truth I never even asked for them to text me.Desired Settlement: I want all late charges removed, I want all three bureaus notified that I am not late. I work in banking and I know how the damage they have caused to my credit.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 2, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Have not provided a written document to indicate that the credit card ending in 3695 has been paid in full.Desired Settlement: Provide a written document to indicate that the credit card ending in 3695 has been paid in full.

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 27, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Account # [redacted] was paid in full before a new statement was generated and when the new statement was generated they sent me a bill that reflected interest only. I spoke with Jennifer on June 3rd at about 6:45 AM and she refused to remove this charge. I then asked to close the account and she did. She stated that interest was generated a month behind which made no sense to me. I have had quite few credit card accounts and this is the only one that has ever demonstrated this practice if it is indeed not a scam by Chase.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the supposed interest credited back to the account and we will part ways forever.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 16, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: This company has placed credit inquiries on my credit reports. I do not recall authorizing these inquiries.

I would like all credit inquiries removed from any of my reports they are currently reporting on, if authorization cannot be provided.

2 separate inquiries on 12/2013Desired Settlement: I would like all credit inquiries removed from any of my reports they are currently reporting on, if authorization cannot be provided.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 25, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response: