JPMorgan Chase &

Review: I have been a victim of Fraud and Chase Bank isn't doing anything to help.Their holding me responsible for money they say I received and I didn't! I was incarcerated when this all transpired yet, their still holding me responsible!Desired Settlement: I would like my name cleared up with [redacted] so that I am able to open up me an account somewhere. Further more I don't personally owe your bank anything because I was incarcerated and faxed over proof of my incarceration at the time of all this had transpired!! This is a very long story but the bottom line is I want my name cleared up!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a response has been e-mailed directly to the consumer on 09-**-2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Bottom line and straight to the point. I was incarcerated at the time I had my bank account. My information was somehow stolen/lost from the person I left my belongings with and immediately fraud was on my account. I've reported this matter several times to corporate but still have yet to get the resolution I deserve! Therefore I'm filing yet another complaint because this company refuses to take this debt off of my credit and we as my name off of check systems!! I WOULD LIKE MY NAME REMOVED FROM CHEX SYSTEMS STATING THERE WAS FRAUD WITH MY ACCOUNT THAT I DIDN'T COMMIT!!!

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from 12/**/2013. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on 12-**-2013. We will no longer respond to the customer and we consider this matter closed.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: Chase Bank closed my account without me know causing my account to overdraw. No notice was sent to me.

Chase Bank closed my account without me knowing causing my debit card transactions to be declined without causing me embarrassment & humiliation. I then wrote a check knowing that I had money in my account. I called when I got home & was told Chase had closed my account & that any checks I wrote will be returned and that I could not withdrawl any money from my account until it is closed at the end of the month. Then, they will mail me a check. I just deposited $130 in my account today that I can't touch. That is my money, and they let me deposit it knowing that my account was closed. I will incur fees for the checks I wrote without knowing my account was closed. Chase didn't mail or send me an email stating my account was being closed, which is very poor customer service. I feel my account shouldn't have been closed. This has put me in a very hard financial situation until I get paid on Oct. [redacted], which is 10 days away. All of my money is in my account which is closed. Chase will not release my money to me even though they see a positive balance & everything that is pending to clear. They will not honor any more checks, so the ones that come in will be sent back to the places I wrote them to. Therefore, Chase knows there is money in my account. I feel Chase owes me an apology to start with, and then any fees that incur due to closing my account. No one was willing to listen to my situation & I felt like I was being tossed aside. I feel like Chase does not care about their customers.Desired Settlement: I would like a personal apology from the management from Chase and any fees that incur to them closing my account without me knowing. I wrote checks that are going to be returned to the places I wrote them at. I would like a REFUND.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the consumer on October **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. 1[redacted].

Sincerely,

Chase Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I heard from the excutive department at Chase Bank yesterday, 10/**/13. I am highly unsatisfied with their response. They offered no help at all and said the exact same thing as what the previous customer service representatives told me. They are not going to help me. I was told my account was "frozen" on 10/** & will close on 10/**. I was told they did send a letter saying this on 10/**, but how does that help me? It was sent the same day my account was frozen? That isn't fair to me since I wrote checks not knowing my funds were unavailable. Their customer service representatives sound like they have a script to read from & really do not care about customers needs. I felt like I was just "another person" to them, and I seriously don't think they care like they say they do. Customers are not their main priority. I did ask Chase Bank not to contact me directly since I felt like they were being rude & unprofessional. I asked them to only contact me through the Revdex.com. I do not accept their response and would still like my funds available to me to withdraw & any fees that will be billed to me for returned checks paid back to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This email is to acknowledge receipt of your correspondence from [redacted] - Case ID # [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and detailed responses have been provided to the consumer on October **, 2013 and October **, 2013. Therefore, please note there will be no further response to the consumer regarding this issue.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have attempted to work with Chase to resolve this, but to my unsatisfaction it hasn't been resolved. I do not want an account with Chase, and unfortunately for them, there have been several people who have closed their accounts with Chase because of this. Chase works in an unfair & unethical fashion, and I will never work with a bank that treats their customers like that. Obviously, patient satisfaction is not at the top of their list. I received my refund, but I am still owed an apology for the way I was treated. They do not want to do that, so I will keep my response as unsatisfied. It will remain that way. I did ask [redacted] from Chase to stop calling me because of the way she treated me. She didn't listen to my reasoning. I will spread the word about Chase to everyone else I know who has them. They have lost many customers, and I'm sure will lose more. I am not the only one who has had problems with them. I will make sure I encourage them to complain. Maybe, if they have enough complaints against them, they will start treating us with respect.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: It all happened on 12/*/15 around 3 in the afternoon when I went to deposit a check of $8.50 cashier mistakenly entered 85.00 instead of the 8.50 I didn't realize it until I got back to work and looked at my receipt. I immediately called chase over the phone and told them about the issue and was told to wait until the system caught the mistake and to call the following day. I stupidly assumed that this mistake would be caught on it's own so I did not follow up. This morning I checked my accounts and noticed I was missing 77.54 from my checking account I called chase right away and asked why there was money missing and was told that it was an adjustment for that check that was entered wrong I asked why I was being penalized for someone elses mistake and was told that I would not be getting my money back and that I should make a deposit to cover the overdraft that was caused. They did not try to help me in any way and now am out 77.54Desired Settlement: I would like money to be put back in savings account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided over the phone to the customer on December **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext. [redacted]. Sincerely, [redacted] Chase Executive Office [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Chase contacted me on 12/**/15 however I was asked to provide very personal information that I was not comfortable providing over the phone which included social or account number I asked if I could go into a chase branch and provide this info and was told I had to provide it over the phone. that was the only way they could verify my identity.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This email is to acknowledge receipt of your correspondence from [redacted] - Case ID [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided to the consumer on December **, 2015 and January *, 2016. We will no longer respond to the consumer on this matter. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext.[redacted]. Sincerely, Isabella L[redacted] Executive Office [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Chase has not helped resolve the issue. I am very displeased and I am considering changing banks, since they refuse to do anything about it. Worst customer service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I've been a Chase banking customer for years. Probably not the most valuable customer, because I'm never rich, but I do keep my money there. Not only do I keep my money there, but I encourage others to keep their money there. Especially when Chase QuickPay was first coming around I was telling everyone to get Chase. Now I've run into a small [redacted] issue: Chase will not refund me insufficient fund fees they have charged me on two auto drafts for bills I pay, because of "how many insufficient fund refunds are on my account." I would have no problem accepting this fate, except for one thing; Courtney (the customer service rep I spoke to) informed me that if I were to pay my bills thru Chase.com, I wouldn't have this issue because Chase would simply reject the auto draft, and I could then not overdraw my account. This is a cool feature because then I could just go pay the bill once I had the money within a few days time. I feel like since this is news to me, maybe they should be lenient, and NOT charge me $68 dollars for not using their service.Desired Settlement: I just want my $68 back.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed verbal response was provided to the consumer on September **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], extension [redacted]. Sincerely, Edward A[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Payments/Purchases take to long to clear or even be pending on account, resulting in inappropriate insufficient funds fee's. Received two insufficient funds fee's, but Chase would only refund one of them.Desired Settlement: I would like to be refunded my second insufficient fund fee.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] Case No. [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by mail to the customer on June [redacted] 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted] Sincerely, [redacted] Chase Executive Office

Review: On 2-**-15 Chase Bank branch located at [redacted] wired $1,800 to a fraudulent bank account to [redacted] Bank in ** ...swift #[redacted], bearing account number [redacted]. One 2-**-15 Chase Bank subsequently wired the money to the same bank bearing account #[redacted] without my written consent. On 2-**-15 Chase notified me funds were wired on 2-**-15. I tried to stop the transaction and Chase Bank could not accommodate my request.Desired Settlement: Credit my bank account held at Chase Bank, where the wire was originated from.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the consumer on April *, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely,[redacted]Executive Office

Review: On Thursday October **, 2014 at 6:45 PM I received a text message from Chase Bank informing me that my two checking and one savings accounts were all overdrawn by $10,032.05 . I knew that this must be a mistake because I had not made any transactions that would overdraw the accounts. I called Chase and was informed that the accounts had been placed on hold because a garnishment had been presented to the bank for $2620.00 and that Chase had to hold 125% of the funds in my accounts plus $1000.00 for outside counsel fees. I was also informed by the Chase representative that Texas law prohibited Chase from using their own in house attorney and had to out source this matter. I was issued the name and telephone number of the attorneys office the issued the garnishment to Chase and that there was NOTHING that could be done to assist me. I was told to contact this attorneys office additional information. At that very moment I had driven from Houston Texas to Euless Texas for a family emergency, had a 4 year old hungry child with me, was out of gas, and no way of purchasing a hotel. This was extremely upsetting as I had no communication from Chase informing of said garnishment. On Friday October **, 2014 I received an automated phone call from Chase requesting a return call regarding my accounts. The Levy/Garnishment department informed me that their system had notes stating that I had called the previous night. I was informed that all of my funds were on hold per policy and was advised to contact the attorneys office the requested the garnishment for additional information. I was advised by the Chase representative that Federal Law prohibited Chase form notifying me of the garnishment prior to placing all funds on. I asked why all funds were placed on hold instead of just debiting one account for the $3620.00. I was advised that Chase could not take any action without their outside counsel approval. The funds I had in the account and my direct deposited payroll check was more than enough to pay the garnishment and resolve this issue. I advised Chase that I had automatic drafts that would present to my account and was informed that there was nothing that could be done, the drafts would return. This entire issue has been a complete disaster. Not only will I have to pay the garnishment and Chase garnishment processing fee, I would also have additional fees from my monthly bills. Chase offered no resolution, no exception, no apology, and was matter of fact about this entire issue. I do not feel that I should have to pay any Chase fee and Chase should refund to me any fee that I receive for returned automatic debits because the funds are in the account and there is not reason for the delay in processing the garnishment.Desired Settlement: I would like this issue resolved by Monday November *, 2014. I do not feel that I should have to pay any Chase fee and Chase should refund to me any fee that I receive for returned automatic debits because the funds are in the account and there is not reason for the delay in processing the garnishment. Refund of $300.00 for funds borrowed.

Business

Response:

This email is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted] . Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the customer on November *, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted].

Sincerely,

Executive Office

Review: for over one year I have been trying to get Chase to stop sending its advertising to my home, I have been told it would stop after 90 days of my first complaint. I still receive mail from them after the 90 days have expired.Desired Settlement: I would like to sue Chase but it it probably too petty an issue, I simply want Chase to remove my address from its mailing lists. I would also like a written response to my request stating that my several request will be honored immediately as the 90 days have come and gone.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No.[redacted].. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on

November *, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Review: Many years ago, I opened minor savings accounts for my children [redacted] and [redacted]. At the time, I didn't realize that the Chase rep transposed the social security numbers on the accounts. In July I went in to transfer [redacted]'s account to a college account, and this is when the error was recognized. A W-9 was processed 7/*/14 on [redacted]'s two accounts and [redacted]'s one. Upon our second trip, my husband was with us and the accounts still were incorrect. My husband signed as the custodial on [redacted]'s high school account and I signed on [redacted]'s initial custodial account. At our third trip, [redacted]'s account was finally opened and she received her debit card. However, we were told [redacted]'s accounts still were not corrected, as he needed to come in, on a MINOR account, however he was out of the country. On 8/*/14 [redacted] was unable to use her debit card, after only two uses of the card. We went to the bank on 8/*14 to get [redacted]'s accounts signed and investigate [redacted]'s inability to use her account. We were told [redacted]'s card was suspended due to unusual activity, of TWO transactions! However, her cell number AND email address was on file, and we see no notification. Also, now that [redacted] was available for a signature on the card, his father needed to sign the card as well, however he wasn't with us! Lastly, on Saturday, 8/[redacted] receives a letter dated 8/* stated they shut the account down because of unusual activity or not receiving requested information....how was this communicated????? It wasn't!!.Apparently Chase thinks I have nothing better to do than visit their bank on a weekly visit and sit 30-45 minutes waiting for the one banker to become available for them to send me on a wild goose chase (pun) until the next time. WRONG!!!! This is unacceptable and below standard customer service. Does it really take five trips to the bank for a error to be corrected by a chase representative??? Really??? You have seen the social security cards, the children and parents, and now you need information from the Social Security Administration? And more importantly, my daughter can't access her money??? Thank God she hasn't left for college or what? She go without money, because of a Chase rep error? Really???? Please note I AM NOT complaining about the service provided by [redacted] and April, as I feel they were providing adequate customer service, just given incorrect instruction when making the phone calls to wherever they were calling.Desired Settlement: I want the following: (1) Correction to the accounts IMMEDIATELY (2) An apology for all of my work to correct an error of the Chase rep (3) Monetary compensation for the gas I have consumed running to the bank for something that should have required one trip, because there is no way I can be compensated for my time spent, a minimum of 1 and 1/2 hours each trip, almost an entire work day!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Case no. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and verbally responded to the customer August **, 2014.

In order to protect consumer privacy, the consumer has the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]

Sincerely,

Review: On 04/**/2014 , my account ending in [redacted] ,showed a balance of $1000.00. I transferred same into my acct. ending in [redacted]. The transaction went through. I soon receive a message that the account was now $-964.21 and acct. ending in [redacted] was $-34.67 0verdrawn. I immediately contacted chase bank and explained I showed a $1000.00 balance at the time of transfer and to correct their mistake. They refused to do so. In the message dated 04/**/2014, they claim the following: The $1000.00 transferred to acct. #[redacted] wasn't enough money in my external acct. # ending in [redacted] at the time the transfer was processed. This is the reason . Well, I am unaware of an external account as mentioned in their reply. Again, my balance showed @$1000.00 and that is the issue.Desired Settlement: Again, they 're to correct their mistake making my accounts cleared as before.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Complaint No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by Verbally to the customer on June **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did not have any resolved conversation with any executive at JP Morgan. This is an attempt for them not to answere this complaint publicly, and thus show they are wrong. To date, my account at CHASE remains defunct, thus I am unable to have it corrected as it should show a correct positive balance.Why would this bank not want to answere this complaint and show they are correct-because they are not. I'm an honerable discharged Veteran of the armed forces and now am a victim of this banks fradulant actions.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID [redacted].Again,

I have been without recourse in this matter, costing me a negative outcome due to this banks' efforts to circumventing the issue which I clearly established, and by which they simply refused to answer to in this complaint. If they were correct, wouldn't they state same in answering this complaint? Yet, they don't .

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Complaint No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by mail to the customer on June **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: Went to [redacted] Chase Bank to add my name to a newly opened checking account, requesting just that account be changed to a military service account to avoid paying a monthly service fee on the new account. They changed my main account instead of just changing the account I requested. They did add my name to the account at the [redacted] location . I have spoken to the [redacted], she stated they cannot change my main account back to its original status. In speaking with [redacted] she told me they have my signature on paperwork for my main, original account at the [redacted] branch. The only reason I drove from Phoenix to [redacted] was to have my name and signature added to the new account that was opened at the [redacted] location. I am very upset that I have lost my grandfather clause on my account I have had almost 40 years, dating back to my military service. I specifically requested to change the account my name was added onto and not my original checking account.Desired Settlement: I want my original account status back on my main grandfathered account and then they can change the account that was opened in [redacted] to military account as originally requested.

Review: On Tuesday November **, 2015, I went into A Chase Branch located at [redacted] where I spoke with Mr. Mathew T. S[redacted] Relationship Banker Officer and requested a partial withdrawal in the amount of $1000.00 from my [redacted]. The United States Life Insurance Co annuity account. I requested this partial withdrawal after being told I could withdraw that amount without penalty. The following Tuesday November **, 2105 I went back into the bank to check on the status of same when I wasn't in receipt of the check as of yet which can only be mailed and not deposited directly into a checking account. After representing my Chase Debit Card and Non Drivers ID to Mathew he informed me that I requested the amount of $2000.00 and surrendered the account because you had to keep $2000.00 in the account to keep it open. I replied to him that is not what I requested. After going back and forth with him 1st I asked him if he kept a copy of the original request form he sent out, he replied no. I stated to him that's ok I have one at home you provided to me which I stapled one of your business card to. Secondly I suggested to him that he call the [redacted]. The United States Life Insurance Co directly and find out exactly what happened as opposed to speaking with the Chase representative he was currently speaking with. After Mathew and myself spoke to one of the representatives at the [redacted]. the United States Life Insurance Co they stated the reason they probably surrendered the whole account is because there always had to be a remaining balance of 2000 in that particular account. I replied they had no business doing that without my consent, someone should have contacted me in this regard before doing whatever they wanted to do. I know why they did it thou, due to the interest rate that I certainly can't get today they probably thought I was desperate enough due to the upcoming holidays and was hoping I just took the check to the bank and deposited it before really looking at it. After learning Chase had closed/surrendered my annuity account and had sent the check out yesterday which would have been Monday November 23, 2015 I suggested they put a stop payment on the check and return my $2000.00 back into my account. Whoever Mathew spoke to regarding the stop payment and replenishment of my account informed him that would take seven (7) to ten (10) business days and that they also had to present the situation to some kind of committee to see what they believe should happen. I replied no that should happen right now because I should not be responsible for the closure of my account and a check with an amount I never requested in the first place. I then asked Mathew to let me talk on my behalf, he than passed me the phone at which point I asked to speak to a supervisor in this regard. I was placed on hold and no one ever returned to the phone. At that time I was on lunch and I told Mathew I had to leave, I would call them back later and keep him posted and what happens next. Mathew than apologized to me for knowing the correct amount I had requested and asked me to forgive him for not believing me in the first place. When I got back to work I called the [redacted]. The United States Life Insurance Co myself and spoke with another individual whose name I don't have in front of me but can produce if need be that informed me he understood my frustration and that he would begin the process for the stop payment right there that would take one (1) to three (3) business days and he didn't understand why anyone would say seven (7) to ten (10) business days in the first place. I explained to him I still felt that was to long to be worrying about something I didn't request in the first place. I think that was very unprofessional of them to try to force me to close my account.Desired Settlement: I need my account back with the original interest rate it had and some kind of financial compensation for the inconvenience mental pain and suffering until I will be contacted from Chase/[redacted]. The United States Life Insurance Co with a resolution. Here it is Thanksgiving Day and all I can think about is Chase/[redacted]. The United States Life Insurance Co.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from Lisa Wright– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided to the customer over the phone on December **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jorge P[redacted] Chase Executive Office

Review: My complaint is that on Febuary [redacted] I unknowingly deposited a check to my bank that was bad. At the time of depositing the check I was told I cant cash any of the check for 24 hours as they verified the check which I had no problem with. After 24 hours I went back to the same bank I deposited the check on febuary [redacted] and withdrew money to pay some bills, assuming the check had been verrified as they made the funds available to me. On monday the [redacted] I come to find out that my account was frozen because the check was found to be bad on saturday the [redacted] when they gave me the money so they gave me the money knowing the check was bad and didnt warn me. Sense then I have filed a police report and tried to work with Chase bank providing them with the police report # and was treated as if I was the criminal the entire time. Chase refuses to admit they are at fault in any way by providing with the money when they knew the check was bad and have continually refused to work with me to resolve thisDesired Settlement: I would like to have my account put back in a possitive balance and be allowed to cash out my savings account with them without me paying back anything as chase bank is at fault for knowingly providing me with the money knowing the check was bad and then continued to treat me as is I was the criminal. I no longer want to have any bussiness with chase bank after this is all done

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on March **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Executive Office__________________________________[redacted]JPMorgan Chase & Co.| Executive Office[redacted]?: ###-###-#### Ext: [redacted] |? [redacted]

Review: On Oct. * I opened a new "Total checking Acct." in Chase on [redacted]. in Brooklyn

I presented to the banker a- $150 Bonus Coupon ( Code [redacted] )- I received by email. but he refused to accept it on the ground that I am an existing customer,

however, as clearly stated in the -Bonus Information-" offer non available to existing chase checking customers, those with fiduciary accts. or those whose accts. have been closed within 90 days or closed with a negative balance"

since my acct. is not in the above category its was not right to exclude these new acct. from the bonus,

on a latter discussion, I were told a new explanation that because these new acct is for a minor (not for a 18 yr. old) its not eligible for an existing customer,

but I think that all NEW exclusions & limitations should be stated in the original coupon, therefor I feel that this act is not fair & correct and should be reversed,

hopefully for your help, with thanks,Desired Settlement: to grant the $ 150. coupon I am eligible for

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], - Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on October **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext. [redacted].

Sincerely,

Executive Office

Review: I went to withdrawal money from the account because it was closing the banker gave me more money than what was available at the time and caused the account to go in the negative which caused two overdraft feesDesired Settlement: I would like the banker to pay the overdraft fees

Consumer

Response:

Yes more was withdrawn than I requested causing my account to go in the negative so I got an overdraft fee then I got a extended overdraft fee

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. **. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on April **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]

Sincerely,

I never had any complaints about Chase until I walked into a branch located on [redacted] I walked up to the help desk where two young ladies are helping a couple. My issue with this is why don't you sit them down in a cubicle since one was available before scream at me to sit down and wait. This is the issue with Chase they are a great bank to do business with but there are issues with the Chase branches there customer service is terrible. These people in the branches lack people skills, in any business environment you must treat customers with the respect.

Review: When Chase took over [redacted] back in 2007-08 my account with [redacted] was merged into a Chase account. At that time the account was a TOTALLY FREE checking account. There were no limitations or monthly fees associated with the account and that is why I signed up with [redacted]. When the merge happened I was given information that my account would become a Chase account and that it WOULD NOT be charged a fee. Since than I continued to operate with Chase owning credit cards and loans up until today due to the fact that there are no chase ATMs or Branches in [redacted] or [redacted]. With that said, I was recently charged (5 days ago) a service fee because I no longer meet the minimum requirements for my account.Desired Settlement: I would like what was originally promised to me which was a free checking account. I still have a direct deposit amount going in there however it does not total $500. I should not be penalized on something that was told to me I would have a FREE account, with no timeframe to that complimentary service.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on March **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] This transmission may contain information that is proprietary, privileged, confidential, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates (collectively, "JPMC"), as applicable, for any loss or damage arising in any way from its use. Please note that any electronic communication that is conducted within or through JPMC's system is subject to interception, monitoring, review, retention and external production; may be stored or otherwise processed in countries other than the country in which you are located; and will be treated in accordance with JPMC's policies and applicable laws and regulations.

Review: On 12/**/14 I called and spoke to a gentleman in regards to being able to use my debit card in [redacted], I went through security questions and an automated system and he said I was able to use my card. Three hours later I go to buy groceries and my card is declined. I then called Chase and I believe the gentlemen who answered said his name was [redacted], he said that it was not on their end that the card was declined and that it was on the merchants side. I said what do you mean and with a rude attitude he said it must be the store's system there's nothing on our end. Yet I received a call and email message stating a fraud alert so I know it was on your end.Desired Settlement: I would like an explanation of what happened and why my card was declined. Not only did I waste my time calling to your customer service but I was NOT able to purchase groceries while on my visit there or able to use my debit card at all.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding JPMorgan Chase - Executive Office has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I deposited $6000 into my account last night around 830PM. Automatically, $200 is made available for use. At the time I was -11.87 in my account, which means with the deposit, I would have approx $188 in funds for use. At 11:59P (not even the next day) A payment was processed through the bank for an amount of $136, which should of brought my account to $52. Another transaction for around $7 was charged, which should of brought my account to $45 balance. Instead, the bank did not honor the $200 available funds, and charged me two $34 overdraft fees. They refuse to reverse the charges. These sort of loop hole "policies" should not be allowed. Its complete bogus, and a disgrace to how they conduct business.Desired Settlement: Refund for the two $34 overdraft fees. Total $68.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on June **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Review: My Chase checking and savings account, in addition to my son's and daughter's accounts were resctricted and closed with out notice. I was told I was sent a letter explaining this, but I had not received the letter until a week later with a very vague explanation. It referred to a letter they claimed they had sent earlier questioning a transaction. I went in to the bank to clear up that transaction and even took proof that the check deposited was clear to deposit. I never heard anything after that and then my accounts were closed about 1 month later without warning and then my credit cards. I have never been late on my credit card payments and never overdrafted on my account. I was in good standing. My credit score, which I work hard to maintain in good standing, will be negatively affected due these bank closures. I have never had a bank account closed on me nor a credit card closed on me, this is a first. I call customer service and have been by the bank, no one can help me. The person who helped open my accounts, [redacted], in the San Antonio, TX office was just as shocked at this. He tried to assist me and even vouch for me, but to no avail. I am very stressed that this has happened to me, not to mention that I was teaching my two young teenagers about banking and saving, they were both in shock when they learning their accounts were closed. My son, even had his paycheck withheld for over a week. He was very hurt by this and confused, he was out of town and had no access to money. I was out of town on business and could not assist him with any money as our accounts were closed and had no way of transferring money to him. My children are both hesitant now to banking and fear their money will be restricted and withheld without notice just like Chase did to us.Desired Settlement: I want this to be reversed and my credit score to not be affected. I do not care to bank with Chase but do not want any negative reporting to my credit report. I would like to have my credit cards reinstated as I have paid them as required and have never been late. I would like a direct explanation on why this adverse behavior has occurred and not a vague reason, I want the actual transaction and date in question and the reason my accounts were all closed out without notice or opportunity to discuss.