JPMorgan Chase &

Review: I was shopping for groceries on [redacted] Feb [redacted] and went to use my debit card. The card wouldn't work despite there being a decent balance in the account. I went to the service desk and they tell me my card is reported lost or stolen. I call Chase and they say they need to transfer me to the Claims department. Upon getting them on the phone they say they have cancelled my card because they are ending the relationship with me. I ask them why and they say it is within their rights and they don't need to explain a thing to me. I then ask for a supervisor. The supervisor gets on the phone and repeats the same thing refusing to give me a reason why they are closing the account. She then refuses to activate the card so I can complete the purchase at the store. I then ask what about my money? She tells me she will activate the card for one hour so I can go to an ATM machine and take out the money. I ask, what about the ATM fees on both ends and she says that is not their problem. She then tells me I can go to a branch, which is 50 miles from me, to withdraw the money if I don't want to pay the fee. She says either that or they will send me a check in 10 business days after the account is closed; and no I can't access my own money any other way according to her. Fast forward to [redacted] the [redacted] and one of the signers on the account attempts to move the money to another account. so that she can send the money to me so I can use it. The branch tells her the account is being "restructured" so she can move the money. This meant that the supervisor outright lied when she said the money can be accessed at a branch. Given that the branch was so far away I was unable to go so I sent the other signer on one of the accounts to a branch in her city. Apparently Chase has done this to countless people, based on my recent research, and they fear no repercussions for their actions.Desired Settlement: I would like an apology for how they treated me and on top of that I would like them to refund any and all fees assessed within the last 3-6 months for anything. I am requesting the refund because they insulted and belittled me on the phone while lying to me about how I could access my money. Furthermore they also all but dared me to contact the Revdex.com because apparently they don't fear you all either. The exact words the supervisor used were: "You may contact them but it will do nothing because we are acting within our rights."

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]- Case No. [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by phone to the customer on February**, 2015. We consider this matter closed. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted]. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Basically they called and told me nothing new. One if the reasons I started this process was because the bank didn't explain their actions and the representative that called me basically told me the exact same thing I was told weeks ago. When I confronted them on the time wasting venture the person that went to the branch on my behalf went through; they're response was they couldn't do anything about that. I then told them they said the money could be taken out and she says... We started the account could be closed in up to ten days. I then told her obviously they decided on the day before hand and why did they not communicate this to me? She replied that they didn't have to. Finally when asked why the branch lied to the person that went into the branch - the branch told her they didn't know why the money couldn't be taken out, even though they called and found out why - the representative says she didn't know and that they would coach them on it. I then again asked for the fees back to compensate us for the time spent on this issue and the lies told and was told no. She expanded by saying there wasn't a back error so she would do nothing. Needless to say the bank resolved nothing and I do l consider this matter FAR from closed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] - Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by phone to the customer on March*, 2015. We consider this matter closed.In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted].Sincerely,

[redacted] Executive Office

Review: I went to Chase on 12/**/14 to get a notary. The form I brought with me was to verify my license and my passport information, and to have my signature in front of the notary. The banker said she could help me with my notary. She brought a bag with her, that contained the book that is usually required to do notaries, but I noticed that she could not get it open. She stopped, looked over my paperwork for a second, and proceeded to tell me that she could not sign it for me. She said that since it was an "I-9" she would not be able to sign it. I did not know what an I-9 was at the time, but I knew that I have had this paper notarized numerous times at [redacted] Bank and never had a problem. I told her that it was to verify my license and passport, which I had in front of me. She agreed, and said that even though I had them with me, she could not sign it. She was very rude to me. I left, and then I looked up what an I-9 was. It is to verify employment. My form was not an I-9. There is nothing on the form that asks to verify my employment. It was asking to verify my identification. She lied to me to get me to leave. Either she did not want to work that day, or she just did not like me and refused to provide me a service. I am a member of the bank. They use my money, and in exchange, I should not be refused service. I should also not be lied to about why they are refusing me service. It was a simple notary, and I ended up having to go to another bank to get it, where they had no problem signing at all.Desired Settlement: There is nothing that can be done at this point. I had to go to another bank, [redacted], where they did not refuse me service. To be denied service, where I am a loyal customer, is beyond ridiculous and unprofessional. I will be looking for another bank, and discussing switching banks at my company as well since we bring in hundreds of thousands of dollars, and to be denied a simple notary is unacceptable.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on January **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They called me and basically proceeded to tell me how I was wrong and it was an I-9 even though it wasn't (and they didn't have the form to even confirm that), but kept saying sorry for the inconvenience. They said next time I would have to fax them, get approval, and then I could go get it signed by the bank. Why would I go through that trouble when I can just go to [redacted] and have it done in two seconds. I've been lied to, turned away because the woman lied to me about it being an I-9 and they just don't care. Chase is a horrible company to deal with. Even today they took out a charge twice from my account, said they would fix it, then did nothing. I'll be transferring my accounts elsewhere. [Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: ?I filed a dispute with Netspend my cardholder service about a transaction that happened on Friday 02/**/2014 at the Chase ATM located at [redacted]

Chase Bank took $303.00 dollars from my account after they declined my transaction due to ("Daily Limit"). I went into the branch at the location where they "stole my money". They called there ATM department while was at the branch, never was I offered to speak to them or be provided there contact information. The sales rep only said that they could not do anything I would have to call my card holder service and have them file a dispute, stating they didn't have a credit card number to refund the money back too. I would think they had the information from when they took the money from my account. I brought the receipt into the branch within minutes to correct this mistake with no outcome.Desired Settlement: I would like the $303.00 plus the $2.50 transaction fee my card holder service charges refunded back to my card immediately.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been verbally provided directly to the consumer on February **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had a saving account with Chase with positive balance. I have scheduled a direct debit from my Chase Account less what I had in my account. Chase have closed my account and denied this transaction. I was never notified by Chase about it. There was no phone call, email, text message or even message in online banking that my account is closed. I found out when bank that tried to debit my account charged me a fee for a return item. When I called Chase, they told me to wait for a letter and nothing can be told to me. I had all my savings deposited to this account and Chase froze all my money and asked to prove these money are mine. All deposit were legit and never any check was bounced or declared fraud. I was embarrassed by having my family members to contact Chase to explain that they have wrote a check. I was also hit with a return fee from my other bank for returned item not paid. Total is $35 and I demand to get this paid to me by Chase.Desired Settlement: Check of amount of $35 payable to me.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Case no. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and mailed a written response to the customer on September **, 2014.

In order to protect consumer privacy, the consumer has the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Review: I deposited money in the ATM and Chase investigated and upon their investigation they did not find my money in the ATM. Now they want me to pay.

My name is [redacted] and I currently bank with CHASE. On 07/**/14 I went to chase to make a deposit of $601 dollars at 4:39 pm at ATM [redacted]. On my first attempt, I inserted $601 dollars and the ATM rejected $300 dollars. The ATM rejected 3 of the new 100 dollar bills that I just received out of CHASE bank from a withdrawal out of another account. I tried to deposit the $300 dollars again and the ATM accepted the money this time. I received a receipt and it said, The ATM has experienced a technical problem. To confirm that your deposit was completed properly, contact a Chase Representative or call us at ###-###-####. I got help from [redacted] and she said there was nothing she could do because the ATM machine is not owned by Chase. [redacted] told me that I had to call the 800 number. I went into the bank immediately to call. I spoke with a bank representative and they replied saying, they have to send someone out to investigate the ATM. In the meantime, they reimbursed me $601 dollars. A few days later, I tried to use my debit card to make a purchase and it was rejected. Well, I did not know that Chase had reversed their decision and now my account has a negative balance. I called to see what the problem was and a Chase representative reported to me that there was no money in the ATM upon there investigation. Now my bank account is negative and they are calling me asking when am I going to make a payment to my accountDesired Settlement: I want chase to return my money back to me. It was not my fault that there was no money in the ATM. I inserted $601 dollars in their ATM and I have no control over where the money goes once I inserted it into the slot. They need to check out whoever investigated the ATM because SOMEBODY STOLE MY MONEY, and I DO NOT STEAL from nobody.

Business

Response:

This email is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on August *, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted].

Sincerely,

Executive Office

Review: I sent a wire transfer from my bank account with Chase, a day later it was returned and a $35.00 fee was taken from my account. After speaking to about 20 people (I actually have the names of some) I was told the reason was because they use an intermediary bank (which I understand) and they sent the money to [redacted] but [redacted] doesn't have a relationship with the bank in Europe so they sent the money back to my account and charged a fee of $35.00. I don't understand how I get charged for a bank that I didn't choose and how my bank can't take care of this. This is robbery in the daylight and I can't believe they get away with stuff like this. Their customer service department kept giving me the wrong info and different answers from one another. I never authorized Chase to use [redacted] and if the beneficiary bank has picked them as the intermediary bank that's not my fault. Why should I get penalized? I have already spoke to the beneficiary bank and they deny that [redacted] was picked as their intermediary bank. Please help meDesired Settlement: I just want the $35.00 to go back into my account and for Chase to deal with [redacted] if there is a need. I have spent about 4 hrs on the phone between the 2 days I have spoken with them.

Business

Response:

To Whom it may concern:

This e-mail is to acknowledge receipt of your correspondence from [redacted] Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on June **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted].

Sincerely,

Executive Office

Chase Bank in Lancaster CA on [redacted]. 8 to 10 people in line and 1 teller. After 15 min a banker comes from the lobby desk area to the back of the line looking to do deposits only. She says normally they don't have this many people in the bank at this time and says there is no one able to come out and help with the line. She does however offer me the use of the business drop box to where I can come to the bank not once but twice per week. Once to drop off the business cash and again to pick up reciepts. SCRATCHED Chase off the list for potential personal banking switch.

Review: I opened 2 accounts with chase online, a checking and a savings. 3 days after I opened the accounts I tried to log in and was denied access. I called and was told that the accounts were restricted and that I needed to go into a branch. I did this and was told that the accounts were closed. 5 days later Chase pulls two thousand dollars from my current bank (another banking institution). I call chase again and was told that they could not give me any information and I need to go to a branch. I did this, it took almost an hour, but I did get my two thousand dollars. I had "thought" my accounts were open so as directed online while signing up I ordered checks. I was charged for the checks on what account I am unsure since the accounts were never opened. Today 10/**/13 Chase accepted a diret deposit from my employer on the account that should be closed, I spoke with loss prevention and was told that the deposit has been accepted but would not be available for 48 hours or 2 business days, but "just to be sure, I should try next Tuesday" and call to see if the funds are in the account.I asked to speak to a manager and was told to call back or go into a branch on Tuesday and maybe someone could help me, but they are terminating the relationship and cannot speak to me anymore.

Product_Or_Service: Checking/Savings accountDesired Settlement: DesiredSettlementID: Refund

I want my $700.26 dollars from a direct deposit on 10/**/13 and I want a refund for the $26.95 for the checks that were ordered on an account that was never opened by Chase.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the consumer on November *, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Review: I have 2 checking accounts and 1 savings account with Chase. With my Total Checking account, which I do not use on a regular basis and does not have overdraft protection, Chase allowed for a $19.99 charge to go through. This was a mistake of the merchant that made the charge. Due to not having enough funds to cover the charge, I was charged a $34.00 overdraft fee and subsequently an additional fee for an "extended overdraft". As I do not regularly use this account, I was unaware that a charge had been and unaware that my account was negative. Not once did Chase attempt to contact me via telephone, e-mail, or mail. When I logged in on July **, 2013, to check some bills, I saw that my account was overdrawn and that Chase had taken $25.01 that was deposited into my savings account as "collection". Upon finding out the mistaken charge, I called the merchant, who apologized, and issued a refund. Due to the issuance of the refund, the regular Chase Customer Service refunded the overdraft charge and the extended overdraft charge to my account. I was then advised that once my refund posted to my account, I would need to call Chase Collections to get the $25.01 that was taken from my Savings account. So, my refund posted today, July **, 2013. I contacted Chase collections in order to get the $25.01 refunded back to me. I was told that since this was taken out of my Savings account on July **, 2013, that it was "too late to reimburse the funds." THE MISTAKE WAS NOT MINE, THE MISTAKE WAS THAT OF THE MERCHANT, WHO CORRECTED THE ISSUE. YOU CANNOT TAKE SOMEONE'S MONEY FROM THEIR BANKING ACCOUNTS, THEN NOT EVEN A WEEK HAS PASSED, AND TELL THEM THAT IT IS TOO LATE TO ISSUE THEIR MONEY BACK. THAT IS MY MONEY, THERE IS NO COLLECTION ON MY ACCOUNT, AND I AM ENTITLED TO *MY* MONEY.Desired Settlement: I would like the $25.01 that is MINE either refunded back to my Savings account, or to the Checking account it was taken out of. I am very upset and although the amount is only $25.01, it is money that I work hard for. I was so angry at first that I contemplated filing a complaint with the FTC as well. This is completely unacceptable and unethical.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case Number [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the customer on August *, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted].

Sincerely,

Chase Executive Office

Review: National City, California -- If you had a Chase account as I just to do, and you sometimes help a friend to deposit a check into your account as I do....then I am sure you have experienced this same thievery from Chase Bank. When walk inside a branch to open an account they take your money no matter what...., oftentimes, the funds are immediately posted in your account so you try to keep your account in a good status since they give you the chance to have a bank account even when you are not from this country and have no state or any official documentation. I agree with that. It was my fault and I should be aware that I did not have the same rights as all other "Legal Citizens. BUT...what Chase does is...they cancel your account without a previous notice. Once they closed your account, you make a purchase and realizes that your debit card is not working so you call the bank only to find out your account is closed! then after been in the phone for more than 45 minutes from been transfer to more than 5 different extensions that your account was closed . . I have gone to my Bank with the person who the check belongs with me but they refused to give the money back since my id is expired! That is the same Id I use to open my account! I am from another country and have no way to have a state id or other form of official identification from this State they knew from day one when they open my account 2 years back, and they have no problem opening an account for me but now they refused to give the money that is in the account they closed because of this deposit, I have called Chase customer service on more than one occasion because of this. That it is wrong that Chase does this. Well, it happened again. I received a letter from chase a month ago where they said that my account was closed due to suspicious activity and after they finish reviewing and corroborate every deposit made onto the account they will issue a check for the remaining money that was in the account and will send me a check to my last address within 10 business days, I call back to the bank and spoke to a representative who could not help me. I asked for a supervisor but they refused to help me. The excuse on behalf of Chase was that in the notes said I need to have a current state id and they had already been closed the account for me in the past 1 month so she could not access the information. I did not realize there was a limit on how I can be screwed by my bank they are keeping all the money that was in my account my money and my friends money. I think this was nothing more than thievery by Chase Bank and that they take advantage of customers who clearly do not have enough voice in this country to speak up due to immigration status. As far as I am concerned, my funds were withdraw from my account from chase agents when my balance was $7781.28 including my friends check . Yesterday I receive a May 2013 bank statement where I see a Debit DDA- Check charge for $7523.14??? Who do this? I do not receive any check in the mail, where my friend and my remaining account balance go? The bank can't keep my friends money and suck my money out of my account! to me this is robbery. I have prove my identity and the precedence of this deposit I have walked inside the bank with the legal owner of this check, I have been a member of this bank for several months without a problem but now Whether it is Chase Bank or some mugger on the street, I was just ripped off. for been unable to have an id with a current date!! My information on the expired id is the same address, same name, same telephone number same old me, I think it is time Chase paid up for getting away with ripping off their customers for so long under the wing of this government that only help the rich and forget about the people who give to much to this country The [redacted].Desired Settlement: So they do not want to break the law taking your id because is two days expired! But they can Keep your Money in the so call Debit DDA Legally!It is time Chase paid up for getting away with ripping off their customers for so long I demand to have my money back as they already know there is no fraudulent deposit and want my money that was in the account before the check was deposited a total of $7781.14

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on June **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted]

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received a letter today july [redacted] 2013 from Jp Morgan Chase and company from Houston Texas dated june [redacted], 2013

the letter is written by [redacted] but the letter says nothing of what I already know, it gave me no answers to my questions, in short story they just

told me they have forwarded my complaint to the appropriate level of senior management, they confirmed that in May 2013 the bank made a decision to close my account

and a letter was sent to my address in record with this information on june [redacted], 2013, they acknowledged they have 7,523.14 and it was moved to a suspence account and the

account was subsecuentially closed , they said the reason the funds are being held is for the deposit of the U.S. Treasury check for $7,065.00 made payable to a third party

and the address on the check did not match the address on record for me, THAT IS TOTALLY INACCURRATE, SINCE THE PERSON WHOM RECIEVES THE CHECK has his mailing

address same as me, and its the same address, a copy of the deposit with the deposit slip which has the face of the check printed is available upon request, it was printed on

the atm where the check was deposited into my account, now the second inaccurate information that Chase is giving regarding this account, is that I never went to the bank

with the payee of the check with his current California Id's he went in person to claim his funds, after we stood infront of the bank customer service rep, and he was very persistently

to mislead the person to try to get him to say that he never gave me permission to deposit that check, in which the payee of the check repeatedly on accession confirmed that he was

infact in agreement with the check being deposited into my account, now !, the chase representative in the [redacted] Calif branch, made me pass the most humiliating bad esperience that

I have every had in my 25 years living in this country, this employee at Chase bank in [redacted] tried to Coerce the person I deposited the check for into claiming that he didn't give me permission , for which he did, and to my knowledge its not this employees job to coerce people into making false statements regarding other peoples finances, the letter stated that if I brought thee owner of the check

to your establishment with two forms of Id, you would release his money to him, further more you also sent me a letter that stated that you would send me a check for my remaining balance in 10 days

I understand you have questions regarding that deposit , that it has been fully established that that specific check was deposited with the permission of the Payee, ive taken all the actions you have

requested of me to release his money, and you still haven't done so. now when I call back to your bank, I was accussed of money laundering, how can this be if I have the person of the check with me, and its

a US Treasury check, you have to understand that being severly humiliated about my status in this country, I was threatened to be turned into the police for having a expired passaport by this rep at that bank who gave him that right, he is not the government or a judge , to my knowledge his only job is to serve the customer, he had no business acussing me or threatening me to any degree what so ever its very unprofessional and unnecessary to do this to me, you have sent me various letters letters stating you will do things in 10 days and you haven't done so. I brought this man to your bank with two forms

of Id and you didn't want to release his money, and he is thinking of taking legal action against the bank and me, why do we have to go through all this, since furthermore the deposit was legally established and you sent me in writing to bring this man with two forms of id and you didn't release his funds, now in the letter you sent me of June [redacted], 2013, you included a copy of a letter you sent me , it reads, after we verify the deposit and payments, you should expect to receive the final closure notification, and a check for any remaining funds withing 10 days, and the letter is dated may [redacted], 2013 well the verification is already done in person by letter, and by phone, with the owner of the check standing at your [redacted] Local Branch, and no money is either being released or sent by Check, what else

do I need to to to have that money released to the legal owner and the remaining funds that your bank took, from my account before the check, if the amount of money when the account was closed is 7523.14, 7065.00 are from the check of my friend so what is the reason for you to keep my OTHER MONEY???????? SO NO I DO NOT ACCEPT THE BANK RESPONSE. AND DEMAND A SOLUTION FOR THIS PROBLEM, WE ARE LOOKING FOR A SOLUTION THAT THE BANK IS GOING TO RESPECT AS THERE OWN RULES OR ATLEAST AS IT SAYS IN THE LETTER THEY WERE GOING TO DO, AND THEY HAVENT DONE.

THANK YOU VERY MUCH

[redacted]. PS. I WILL NOT BE SUBJECT GOING TO ANY BRANCH SO ME GOING IN PERSON TO BE JUDGED IS NOT AN OPTION, THE LETTER SAYS THEY WILL SEND ME A CHECK TO MY HOME

AND IT IS STILL THE SAME ADRESS THEY HAVE ON FILE AT THE BANK AND FOR THE OWNER OF THE CHECK HE HAS NO PROBLEM WHATSOEVER TO STAND AT THE BANK AND GET HIS MONEY AND HIS

ADDRESS IS STILL THE SAME AS MINE AND IT HASNT CHANGED AND REMEMBER IT IS THEE SAME ADRESS THAT IS ON THE US TREASURY CHECK ..........

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from T[redacted], Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed to the consumer on July **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted].

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Chase send me a letter stating they are NOT RELEASING THE MONEY AND WILL NO RESPOND TO MY COMPLAINT ANY MORE" They made this letter misleading the case like I never presented the owner of the check in person with two forms of id's and this is some of what the letter states: PLEASE BE ADVISED THAT THE BANKING RELASSIONSHIP BETWEEN A DEPOSITOR AND HIS/HER FINANCIAL INSTITUTION IS A VOLUNTARY ONE, AND EITHER PARTY, ABSENT AN AGREEMENT TO THE CONTRARY. HAS ABSOLUTE RIGHT TO TERMINATE THE RELATIONSHIP AT ANY TIME, FOR ANY REASON ENCLOSED WITH THIS LETTER IS OUR DEPOSIT ACCOUNT AGREEMENT THAT GOVERNS ALL CHASE CUSTOMER'S ACCOUNTS, PLEASE REFER TO PAGE 15, WITCH STATES EITHER YOU OR WE MAY CLOSE YOUR ACCOUNT (OTHER THAN CD) AT ANY TIME FOR ANY REASON, THEREFORE THERE IS NO LEGAL OBLIGATION TO STATE A REASON FOR TERMINATING AND ACCOUNT RELATIONSHIP, AS THE DESITION REMAINS THE SAME, WE ARE UNABLE TO OPEN A NEW ACCOUNT FOR YOU?, Sorry who's asking for an account to be open???? I just want the money they are stealing from me! their letters say the balance on the account will be send in a form of a check 10 days after the bank account was closed ( several letters received by them clearly stated that) and no money is been released either to me or to the legal owner of the check deposited onto my account that by other way it was plenty proof of the legal owner present at not one but two having the same negative answer in different occasions, My question is what about the money that was in the account before the deposit? this money has nothing to do with whatever check was deposited, why are they keeping my money too?? this is the final closing lines for this thiefs on the letter I received from them, [redacted] WE HAVE REVIEW THIS MATTER EXTENSISIVELY AND EXTEND OUR SINCEREST APOLOGY THAT YOU DISAGREE WITH THE BANKS POSITION. WE CONSIDER OUR POSITION REASONABLE, ACURATE AND FINAL, AS SUCH, I MUST INFORM YOU THAT WE MAY CHOOSE TO NO LONGER RESPOND TO THIS MATTER. SHOULD YOU WISH TO SPEAK WITH ME DIRECTLY, I MAY BE REACHED AT [redacted] SINCERELLY [redacted]. Sooo what about returning the balance that was in the account before the check in question? why they do not return the money to the IRS? why they stealing money from people with this excuses? I will not stop fighting for the money that is legally earned, enough evidence is been provided to the bank as the owner of the check standing in person to claim his money, why they try to make it sound like there is no owner of the check present when we went to the bank in two separate occasions? why they are not following their own writing promises as to mail a check to my address on file for the balance in the account before the deposit? why they instruct me to go to the bank and mislead me to think they will be releasing the funds? I missed a day of work as well as the owner of the check, the rep that attend to us not even look at the paperwork we have to proof the check was sent to the person standing there from the IRS, she not even take a look of all the paperwork I was instructed to present at the bank by [redacted] from the executive office after leaving the bank all frustrated I decided to call back this lady [redacted], and tell her what just happen, she put me on hold for about 5 min and when she come back to the phone she just say there is nothing she can do she instruct me to go back to the bank and talk to the [redacted] and ask her if she wanted to help me? and if I take 3 or 4 months to get an id not to worry the money will be there, and now they will stop answering to the complaint? I review chase on the Revdex.com and found that they have 1000's of complaints from customers that have similar issues like mine, and the bank answer only a very small percentage of this complaints and these are just for overcharges etc., none for closed accounts or other complaints why? I'm so frustrated with all this situation I am just asking the chase bank to "HONOR" their promises they sent to me in writing about returning MY MONEY in a form of check in 10 business day after the bank account was closed by them, (May ** 2013) about the check that was deposited that was not in my name why you not send the money back to the IRS if you do not want to release it to the legal owner!!!! Stop robbing people with FALSE MISLEADING EXCUSES. Is clear and simple __Please check all documents enclosed to see my side of the history, of course I am making sure all of my 2300 [redacted] and other [redacted] and social media friends will help me to spread the word about chase unfair business practices hopefully people will be aware and take steps to not trust this bank with their money, I am making public all the letters they send to me with all the contradictory misleading excuses to try to protect and justify stealing from people who made any tinny little honest mistake on their accounts to overcharge and close the accounts in many occasions keeping their hard earn money and covering with legal tricks that is not acceptable....

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Good Morning,

My name is [redacted] and I was a customer with chase in the past. I have had a terrible time with chase and their investigative measures are terrible. Last year my card was stolen and I reported it to chase customer service. There was a extremely huge charge from a Rental Car company that I was not aware of which totaled out to approximately $4800.

1. I did not have those type of funds in my account

2. I was not in ** at that time and while I was away my wallet was stolen in [redacted] 3. I own two of my own vehicles in which I am a [redacted] Resident so any need for a rental was not necessary.

I explained that to the people doing the investigation and decided against it with no explanation. I am not going to be liable when I reported my card stolen, and I had no need for any rentals ESPECIALLY when I was not in **. Chase has reported my account to [redacted], and I am demanding that my name is removed from that! As a customer I did my part and reported it, and chase did not help me in any way!

If this matter is not taken care of, I will be moving this to legal measures for false investigations which has damaged me because I cannot open bank accounts and it affects my credit!

Thanks,Desired Settlement: The outcome that I want is to clear those charges from my name because I took the necessary measure with chase customer service and I expected them to help me and they did not! Charges that accrued even after I called and told them that my card was stolen was ignored!

I WANT MY NAME OFF OF [redacted]! I cannot open another bank account because chase reported to them that I owe them a balance that has nothing to do with me!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a written response was sent to the customer on July **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Connie D[redacted] Executive Office

Review: I have been banking with the Chase Bank at [redacted] location for many years and had a great relationship with my banker. Until recently. My small business qualified for a loan in 2013 and after one year my banker Priti C[redacted] proposed a line of credit increase. We submitted the loan application, and after a few weeks Priti sent me a large package of documents saying I should sign this package to proceed with the "line of credit increase". The interest rate was not outlined in bold and neither did pretty mention anything about an interest rate increase for my business line of credit. I recently found out that there was a page that had the interest in very small and blurred font, and that page DOES NOT have my signature on it and neither did I see it in the package that the banker sent me. I trusted her, since we had a great professional business relationship and I would never expect her to screw me on any business transaction. Boy was I wrong. The rate was increased 150% from the original rate without my knowledge, and the line of credit was increased by an insignificant amount. The transaction had NO NET TANGIBLE BENEFIT to my business. Dispute filed.Desired Settlement: I would like to get my old rate and terms back or refinance into a new loan with lower interest rate.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Case no.[redacted]. We take consumer feedback very seriously. We have fully reviewed this matter and responded in writing to the customer on July **, 2015 regarding the issue. In order to protect consumer privacy, the consumer has the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Review: I received a check from someone to do some business for, sent me the check in advanced as a deposit, I got the check I deposited in my account, called the bank to make sure it would clear before anything; they told me the day of it would be clear tomorrow. So the next day I called the bank and spoke to a customer service agent, and she checked my account and the said the check has totally cleared and the whole amount was available, I said already!? she replied yes, it was a good check, I took the money out, and the very next day the bank called me and told me the check was no good, I was disappointed, and called them immediately, and still no help, they took the money out of my account to cover the bad that they said was good and cleared. when I talked to a customer agent she admitted they were wrong for issuing the whole available amount prior to fully clearing (7 days), by law they're suppose to release a portion of the amount, not the whole amount, I think they did that because I had enough in the account to cover. I've been battling this situation out for weeks now, I came to the conclusion the guy who wrote the check knew it was bad, but the bank (chase), insist that it was a good check, and not fraud. If I didn't have the money to cover the check, I think they would've released me a portion and the loss would minimal.Desired Settlement: I would like them to work with me on the matter letting me file a claim in their fraud dept, which they refuse, because they see nothing was wrong. Maybe also give me some of my money back because of their error.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bank with Chase(J P Morgan) On September * 2015 there were two items that posted on the same day. They choose to post the larger amount first causing an overdraft,then the smaller amount which would have cleared thus avoiding two overdraft charges. This is so wrong and when I wrote to them they were bringing up April OD ,I'm not talking about the past but the September issueDesired Settlement: A refund of one over draft charge in the amount of $34.00

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case no. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by letter to the customer on September **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Anabel G[redacted] Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Charging college students fees and "forgetting" that they fixed it last month. I received an email on July **, 2013 detailing my account being overdrafted. There was a $6 charge on it. After going to the bank and working it out, it was fixed until August **, 2013 when there was another $6 charge made against my account. I asked for the charges to be reversed and the account to be closed only to be told that "it will take 24 hours to reverse the charges". I had a job interview the next day for a new job so I couldn't make it the next day. On September **, they charged me the fees again.Desired Settlement: Please fix this issue.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from[redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on September **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had a debit account with Chase Bank. This account had a positive balance in good standing. With a debit only account you cannot reserve a UHaul rental which I needed to do for one day. I went to the bank Friday 5/** in the am to inquire about the UHaul rental. The customer rep at the bank informed me I would have to open an actual checking acct to secure the rental. I opened the account for this purpose putting 100.00 in the acct.This is leaving the remainder of funds in the debit account. Monday afternoon 5/**. I signed in on my mobile account to find my account was suspended. After multiple phone calls to the customer service number, they would not provide me with any information on why they closed my account. They said they would send my funds by check in 7-10 business days. I went to the local branch to no avail. They told me the same thing. I called them again this morning and they told me that they wouldn't even send the check until June *. I have bills that are behind, service charges that have to be paid because of extensions. I can't buy groceries, gas or anything because I have no access to my account. It is a debit account. there are no outstanding accounts because it is a debit account.Desired Settlement: I want the money in my account

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on June *, 2014. We consider this matter closed.

If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

I work as a Realtor in Minnesota and listed a property in [redacted]. The buyers were using Chase for financing the purchase and the service could not have been more disappointing. No response or return of calls from the lenders at Chase, couldn't even locate an email address for the guy on the Chase Website.

I work in new home construction my company sold $60million worth of homes last year. I will never again allow a buyer to use Chase Bank. They were, by far, the worst lenders I have ever worked with. [redacted] being the lender for chase.

Review: Chase Bank will not close my Checking Account after 7 attempts to do so. I moved to Tennessee in September and there are no Chase Bank Branches here. I opened an account with a local bank and transferred all my money into that new account. I called chase and closed the account I had and thought all was good. ----Examples of the Attempts at closing this account-----1. A couple weeks later I found out Chase had not closed my account and the account was over drafted by $2,000+. I had supposed that because the account was closed all my auto drafts would just bounce and I'd set them up via my new account at that time. No, Chase re-opened the account and drafted the payments. I paid those amounts off and closed the account again.2. A month later I found that several of my autodrafts had bounced and assumed that was a great indicator that in fact the account was closed. A few days later I got a call from Chase collections stating again that my account was overdrafted and they needed payment. They had actually reopened the account and drafted all the bounced transactions!!! I closed the account twice and had confirmation numbers for that! I paid that amount again and closed the account.3. Yesterday Chase called me again and, you guessed it, my account is overdrawn again! some yahoo is buying stuff on Amazon with that CLOSED ACCOUNT at CHASE! They want me to come in and close the account at a branch!!! I have explained there are no branches in TN and I don't want to drive to [redacted] to have one of their Bankers talk me into staying with CHASE! I said I am happy to pay the fraudulent $250 if they'll close the account again today. They now state they will not close the account and could not transfer me to someone who could close the account. I can not put a stop on the account, I can do nothing but pay them when charges hit the account. I have closed this account but am forced to pay at this point in fear it will hit my credit report. This is FRAUD on CHASE' behalf!Desired Settlement: I need someone from chase to call me and tell me the account is closed. I would like to have a direct phone line to someone that is in charge of these things. I need a confirmation and verbal that the account will never be reopened without my consent. I must have misunderstood what closing an account means because at CHASE that means you did nothing. If charges land for that account they reopen the account as if nothing ever happened.I need them to delete this account!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case no [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by phone to the customer on December **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: JP MORgan CHASE BANK HAS CHARGE ME $1054 WORTH OF FEES BECAUSE OF INSUFFICIENT FUNDS THIS WAS CAUSED BY PEOPLE/COMPANIES THAT HAD STOLEN BY ACCOUNT # I have been with your bank since 2005 when I was transferred from California. I had [redacted] then. The last 2 months I had [redacted] and [redacted] ATM withdraw from my acccount without my authorization. These 3 individuals/or companies did not have my consent. I spoke with [redacted] and [redacted] and asked them not to take anything out of my chase checkign account. [redacted] told me they can withdraw from my account 6 times a day if they feel like it. This of course end up my check overdrawn. I also talked to [redacted] and they promise that they would delete my checking out information and I would not have this problem. Of course that was not done and I was again hit with fees. I called your chase claims department and explained the situation to them. They reimbursed me some of the fees but they said they would investigate. CHASE was reported of the fradulent activity. I even asked their rep to open a new account that way they did not have my information. This was denied to me. Today I find out that JP Morgan CHase taken another $304.00 from account. I spoke with the claims office and told them that I never received the money from the atm because I have exceeded the limit to take out. He told me the other party provided a spreadsheet that shows that I received the money. That's not evidence, anyone can create a spreadsheet. I asked that I wanted the name, address and video that I recevied the money. JP MOrgan chase would not do this for me. I work at [redacted] and handle Fraudulent claims as well. The rep transferred me to customer service. Customer service attitude was like I can give you 3 fees back and not your $300.00. This is your problem not ours. I received a credit of $102.00. I then requested a claims manager, he took the same position. As you know, hiring an attorney will cost more than the $300.00 thath I lost and all the fees I incurred. I asked if they could do something for me and they said no. I also explained to thier claims manager that their new brach manager is not nice. She only allo 1 overdraft refund per year. When I was with [redacted] and had people stole money from me, they not only reimbursed me the fees but gave me the money back since I was loyal customer. SO far I been charge $1054 overdraft fees for illegal activities in my checking account. Chase Bank company has reimbursed me $476.00 worth of fees. That leaves $578.00 I am out for illegal activities plus the $300.00 from the ATM. In the mean time I want all the fees reimbursed to me. I will eat the $300.00 lost of the atm in the casino which I never got. Once the balance is 0. I will close my account. I do not want the local branch manager to respond to me but someone higher up. The whole tyhing is annoying and because of the huge fees chase bank company has charge me I have not been able to pay my bills on time. [redacted] account was returned as insufficient funds and now I am deliquent. I guess loyal customers don't mean nothing to them. I'll be happy if I get my fees back and close this account. I don't ever want to deal with them again. I already spoken to 3 reps and 2 managers and all they don't want to help me. Sincerely, [redacted]Desired Settlement: I want all my money back for insufficient backs. I doubt it if I can get the $300.00 that I never received from the ATM. I want the balance to show o after I get me money and then close this account. I DO NOT WANT A local brach manager to respond to me but an upper manager. I cannot sue them because it cost more to litigate.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on September **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Review: Chase bank closed my account without telling me I'm not aware they were able to do this in the contract I was unable to buy my medication from the pharmacy which I could have ended up in the hospital I wasn't able to get to my money because all the branches were close. I never was told they would close my account from a disputes I made against a merchant its inconvenience to not notify someone of this and I will go to the media and the news and let all my co workers friends and relatives know about this matter the manager had no concern because ihe wasn't in this position. UnacceptableDesired Settlement: Reopen my account

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the consumer on December **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

she did not help me at all no consideration all she did was apoligige for me suffering all night from my medical condition due to them blocking my account. I think I need to get a lawyer for this matter. I see out of all businessed chase dont care about there customers. at all I think my account should be reopened. and the rules should have be explained. I dont recall and this was not discussed when signing up why they closed my account

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a response was provided verbally to the customer on January *, 2016. We have addressed this matter previously on December **, 2015 and consider it to be closed. We will not be responding to any future correspondence regarding this issue. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted] Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will just have my attorney involved in their careless act where they were the cause for me being hospitalized for closing my account without telling me. a new law needs to be passed on there unconsideration saying they have no need to tell they're customers they are closing an account my illnesses could have been serious and they will pay for what they did this whole company is inconsiderate and I will notify the president and ceo of chase bank as well and my attorney general I will take them to court and present my health documents. I don't event want an account with an inconsiderate company like this that's why everyone is leaving chase bank because you'll are inconsiderate.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,