JPMorgan Chase &

Review: Chase Bank will not close my Checking Account after 7 attempts to do so. I moved to Tennessee in September and there are no Chase Bank Branches here. I opened an account with a local bank and transferred all my money into that new account. I called chase and closed the account I had and thought all was good. ----Examples of the Attempts at closing this account-----1. A couple weeks later I found out Chase had not closed my account and the account was over drafted by $2,000+. I had supposed that because the account was closed all my auto drafts would just bounce and I'd set them up via my new account at that time. No, Chase re-opened the account and drafted the payments. I paid those amounts off and closed the account again.2. A month later I found that several of my autodrafts had bounced and assumed that was a great indicator that in fact the account was closed. A few days later I got a call from Chase collections stating again that my account was overdrafted and they needed payment. They had actually reopened the account and drafted all the bounced transactions!!! I closed the account twice and had confirmation numbers for that! I paid that amount again and closed the account.3. Yesterday Chase called me again and, you guessed it, my account is overdrawn again! some yahoo is buying stuff on Amazon with that CLOSED ACCOUNT at CHASE! They want me to come in and close the account at a branch!!! I have explained there are no branches in TN and I don't want to drive to [redacted] to have one of their Bankers talk me into staying with CHASE! I said I am happy to pay the fraudulent $250 if they'll close the account again today. They now state they will not close the account and could not transfer me to someone who could close the account. I can not put a stop on the account, I can do nothing but pay them when charges hit the account. I have closed this account but am forced to pay at this point in fear it will hit my credit report. This is FRAUD on CHASE' behalf!Desired Settlement: I need someone from chase to call me and tell me the account is closed. I would like to have a direct phone line to someone that is in charge of these things. I need a confirmation and verbal that the account will never be reopened without my consent. I must have misunderstood what closing an account means because at CHASE that means you did nothing. If charges land for that account they reopen the account as if nothing ever happened.I need them to delete this account!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case no [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by phone to the customer on December **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: Chase notified me via email that an online payment to my account was available in my primary checking account, so I transferred money to my secondary checking account. There was a positive balance in my primary checking account when I went to sleep. I woke up this morning to find that the balance in my primary account was overdrawn and two overdraft charges of $34.00 have been deducted from my account for the transfers and that my available balance is still pending. This is the third time that this has happened.

Second issue: My savings account which is supposed to be free is now being charged $10.00 per month. No explanation has been given for the change. This has also happened three times.

I have spoken to representatives in the past, and twice they offered partial refunds. I am so tired of dealing with these issues. Please help me out this time.Desired Settlement: I would like a full refund of the overdraft charges in the amount of $68.00

I would like a refund of $30.00 to my savings account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided to the customer on November **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I want to be assured that this never happens again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not find any communication from Chase Bank warning me that my savings account would be converted to a checking account. Chase Bank says that they warned me, but I don't have any paperwork stating as much.

Thanks much,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided to the customer in writing on January **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Review: I placed an order with a company on 04/**/14...it was for $6.95..it covered the shipping for a free trial sample...today on 04/**/14 they charged my card $87.53..overdrawing my account by -$64.51....I never gave this company permission to charge me anything further...I opened a Revdex.com case against them as well...but more importantly why did chase allow for this to occur...if I wanted to overdraw my account for groceries or an amazon order for pennies over it won't...or even if netflix is trying to get their 5.99 a month..it won't....but for some reason...chase allowed a company to overdraw my account -$64.51.....only information I received from chase when I called was to contact the company and see what I can do about a refund...this was after I explained that I was able to contact them....when I went to their site on my phone or computer...I received a message of "thank you"...and when I called I just got a voice mail message....this is my order:

Order Confirmation

Order Number: [redacted]Ordered On: 04/**/2014 11:00pm

Charges will appear on your credit card statement as

prolexin[redacted].

Congratulations on taking advantage of Prolexin

Please print a copy of this email receipt for your records. The charge you have authorized today will appear on your credit card statement as prolexin[redacted] NOTICE: This order qualifies for a FREE SHIPPING REBATE! [redacted]

Click to claim

Customer service can be reached at [redacted]United States

Items in Your Order

Prolexin Month Supply (Trial)

Order Total:

$6.95Desired Settlement: I want them to actively seek my refund for not only the $87.53...but the $6.95 also for a total of $94.48

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No.[redacted] . Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on May [redacted], 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Sincerely,

Review: Chase bank closed my account without telling me I'm not aware they were able to do this in the contract I was unable to buy my medication from the pharmacy which I could have ended up in the hospital I wasn't able to get to my money because all the branches were close. I never was told they would close my account from a disputes I made against a merchant its inconvenience to not notify someone of this and I will go to the media and the news and let all my co workers friends and relatives know about this matter the manager had no concern because ihe wasn't in this position. UnacceptableDesired Settlement: Reopen my account

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the consumer on December **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

she did not help me at all no consideration all she did was apoligige for me suffering all night from my medical condition due to them blocking my account. I think I need to get a lawyer for this matter. I see out of all businessed chase dont care about there customers. at all I think my account should be reopened. and the rules should have be explained. I dont recall and this was not discussed when signing up why they closed my account

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a response was provided verbally to the customer on January *, 2016. We have addressed this matter previously on December **, 2015 and consider it to be closed. We will not be responding to any future correspondence regarding this issue. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted] Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will just have my attorney involved in their careless act where they were the cause for me being hospitalized for closing my account without telling me. a new law needs to be passed on there unconsideration saying they have no need to tell they're customers they are closing an account my illnesses could have been serious and they will pay for what they did this whole company is inconsiderate and I will notify the president and ceo of chase bank as well and my attorney general I will take them to court and present my health documents. I don't event want an account with an inconsiderate company like this that's why everyone is leaving chase bank because you'll are inconsiderate.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

My experience with Chase Bank in [redacted] has not been pleasant due to receiving bad check. I cannot access online to see account (frozen) but I should be able to see in detail amount I owe. I am victim of fraud but bank will not help in any way -- I am liable for full amount. No apologies or offering assistance, just you owe and you need to pay up.

Do not sign with CHASE for credit card, you will get no protection and no service!

Review: On 3-**-14 I made a cash payment in a nearby Chase Bank of $265.00.

After I left the bank, they did a Payment Reversal immediately after I left the bank without my knowledge.

They have not returned the cash $265.00 to me. Where did it they reverse my payment to? Where is my cash?

I spoke with with two different representatives when they called me and told me they had reversed the charges. I asked how they could reverse a cash payment? On the second call, their representative just ignored me and asked me how I was going to take care of the payment, by credit card or ??? On 3/**/2014, Chase Auto Finance in[redacted] sent a letter (Acct # [redacted]) telling me they have not yet received my automobile payment and the account is now past due. They put that they were going to put a negative credit report on my credit record if I don't make the payment.

This is a hardship for me to have to go in person to make a cash payment, have them reverse the payment, and for me to have to come up with the entire payment again until they figure out where they put my money. I have cancer, am terminally ill, and I shouldn't be having to deal with these types of problems. I asked Chase Auto Finance for a form to do a Voluntary Surrender over six months ago. They didn't send it and the representative said they didn't want to do that. I asked twice on the phone with different representatives if I could sell it by having the buyer take over the payments. They said absolutely not. That's when I told them I was terminally ill and it would be better to have someone making the payments then having to have a car returned to them. They stated the loan was in my name and that wasn't how they did things.Desired Settlement: The $265 needs to be credited back to my account because as it is, they've made a cash payment of $265 vanish into thin air.

Consumer

Response:

I was mistaken, I paid by check on my Wells Fargo account. If I had paid by cash, there wouldn't have been a problem. They had put a hard hold on my account in January and did not remove it until the end of March when I had to go to another Wells Fargo location to have them solve the problem. I'm sorry, I do have a physician's verified mental disability with my bipolar, disassociative, anxiety, auditory processing, and memory impairment which makes it hard to think clearly. A bank like Wells Fargo is perfect for me as they don't pay easily and I'll never be able to be overdrawn because they are cheap with my money.

Sincerely,

Review: I have been a customer with this bank for a long time and hold different accounts with this bank. I went to the bank on May ** to order foreign currency as I am going to [redacted] and need some [redacted] dollars. As I know [redacted] dollar and US dollar is on a fixed exchange rate, the fluctuation is not very big and I was thinking even the bank has to charge a service charge the difference would not be that big. However, it ended up I am paying over US$150.00 more than the market rate for **$21,000.00. I ordered it at 11:41 am not realizing the difference was so big and returned to the bank at 12:50 pm trying to cancel the order and the tellers said it has already been processed and cannot be cancelled. The tellers told me that the rate that they used was not a market rate, it is a rate that has a lot of fees built in. I was very angry at the the way this bank is conducting business. Why I am paying a rate that is not market rate ?

Product_Or_Service: Foreign exchange rate

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to see the bank apologizing for their way of conducting business and hopefully they would honor the current market rate of exchange and refund me the difference. I would also like to see in the future they list the rate of exchange that they use plus any other fees that they charge so their customers will see in clearly what they are getting not just a rate that has a lot of fees hidden in it.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed written response was provided to the consumer on May **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, [redacted] Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Chase executive office tried to contact me when I was out of town, I emailed back and said I would be back on May ** and said they could call me on June *. No one called me on June * and I tried to contact them without success and no one replied the messages I left. I don't see how sincere they want to resolve the issue and never received any reply.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had insufficient funds on my account regarding a bill payment monday, and I had to get money within my account by tuesday. Chase has a feature called "Quick Pay" that allows one to send money to another chase account. I uitlized that feature last night round 11PM to cover the insufficient funds, and it did, and yet I was still charged a 35.00 fee.

I called chase this morning, and they informed me that they cant help because of several courtesy insufficient fee refunds I made on my account between October and November 2014 (I was actually in military training at that time. Its difficult to stay on top of your finances while training). for some reason, they still did not want to provide me with the refund.Desired Settlement: $35.00 back on to my account. I would also like to have information given to me on how to close my account, as I plan on doing this in the coming months.

Business

Response:

This response is to acknowledge receipt of your correspondence from [redacted] - Case ID [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was verbally provided to the consumer on September *, 2015.

Review: I have a business account (Equalibrium LLC) with JPMorganChase Bank, located at:

Within the past 30 days, I filed a claim by phone with a JPMorgan Chase Bank representative, because a company in Florida (321loans.com) had taken 3 payments out of my account (by automatic withdrawal) and had not followed through, on agreements made. JPMorgan Chase Bank refunded two of the three payments by way of courtesy, yet I was not advised, that the account needed to be restricted, in order to avoid future withdrawals by [redacted]. Therefore, on approximately 12/**/2015, [redacted] withdrew another payment, in the approximate amount of $557.05.Desired Settlement: Since a JPMorgan Chase Bank representative did not stop these auto withdrawal payments from occurring (even though I had previously filed a claim) and did not restrict the account, I need a refund of $557.05.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on December **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jocelyn R[redacted] Executive Office [redacted]

Consumer

Response:

I have reviewed the response made, by the business in reference to complaint ID [redacted]. This resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I filed a dispute for my Chase Pre-Paid Debit card because an "Unauthorized" payment was taken out of my account. I have disputed this twice with the bank and both times a [redacted] called to "investigate" this dispute. The first dispute was denied because they did not have correct information. However, today when I spoke with her she was rude, and pretty much called me a liar. Bottom line is that I did not authorize this particular company to debit my card at any time for any amount. End of story. I feel like she was partial to the company and deny it again. We never received an invoice or itemization for services from the company that charged our account and the dispute is valid. I have filed a complaint on the Revdex.com involving the company as well, and have yet to receive a response from them. They hang up on me every time I call them and refuse to take my calls. The service was NOT completed and the debit card was NOT authorized yet Chase as MY bank does not take care of their customers, but the company that charged my account without my permission, and has yet to resolve this matter! Furthermore, [redacted] was rude and did not handle this how it should be handled by a bank that represents their customer!Desired Settlement: I would like my debit card refunded for the amount that was disputed to Chase in the first place. This was an unauthorized charge and my debit card should never have been charged.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case Number [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the customer on October **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Chase did email me, and I responded to their email and did not get a response back from them resolving this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Any mail from JP CHASE Morgan in the mail is not a valid response. I cannot accept mail at this address, as it is a hotel that I was previously staying at. I can only receive mail via email as I do not have a permanent address. I would like a response to this complaint via email as it has NOT been resolved. JP Chase Morgan has now sent the same response back to the Revdex.com 3 times. Each time I have stated that I cannot receive mail via postal service. This is not acceptable, and nothing has been resolved. It looks to me that it is an automated response, and that they do not actually care about their complaints and services. The Revdex.com should make JP Chase Morgan accountable for this, and not just accept an automated response stating that they have 'mailed a response' to me. I have not received anything other than one email from this '[redacted]' person, and when I emailed her back I have not gotten any responses. This is ridiculous and I would not think this is how they should handle business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case Number [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was emailed directly to the customer on November **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: Service fees were made to my/my son's joint account without notice that there was a new policy.

A few years ago I established an account for my son to put his savings in. Early last year, unbeknownst to me, Chase began charging a $12/month maintenance fee. Since I did not receive notice that there was a new policy and had no reason to check on this account, my son is now out well over a hundred dollars. I feel that Chase did not provide adequate notice of this change. If I had been aware of it, I would certainly not have kept my son's money in the account. When I did find out, I went immediately to the local branch to have the account changed, but the banker could only process a refund of the last 2 (of 12) charges).Desired Settlement: A refund of the $120 in charges that were made from January to October 2014.

Business

Response:

[redacted]

This e-mail is to acknowledge receipt of your correspondence from [redacted]- No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by phone to the customer on February **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Executive Office [redacted]

Review: I opened new accounts at Chase bank on 03/**/2015 and the next day, I closed my account with [redacted] and made cash deposits of $6,000.00 ($3,000.00 into my Chase Checking Account and $3,000.00 into my Chase Liquid Account).

At a point between 11pm of 03/**/2015 and 7am of 03/**/2015, there was a break in at my home and valuables were taken. This matter was reported to the [redacted] on 03/**/2015 with report number [redacted].

I wasn't sure if I lost my wallet which had my chase bank cards while I was out, or if it was taken during the break in.

On the morning of 03/**/2015 I couldn't find my wallet. I checked my account online and saw that there were unauthorized transactions on both my checking and Liquid Accounts. Then, I went into a branch, same branch where I opened the Accounts, by my house.

My transaction summary was printed for me at the branch and the Manager of the branch called the back Office on my behalf, and a claim was filled, on 03/**/2015 and I was told to wait 1 to 2 business days, for my account to receive provisional credits in the amounts been disputed.

Today is [redacted], the 3rd business day. I haven't received any provisional credit from Chase bank, as it is a bank that deceives customers.

Chase has clamored that the reason for the delay is because it's a new account. But let's not forget I knew it's a new account too, when I closed my account at a strong bank and deposited large amounts into a "new account". Nobody knows my pin, the Merchant would not talk to me. I was told to talk to my bank. So what am I expected to do?

I urge chase bank to honor the words of its members of staff, and issue me provisional credit for all disputed transactions.Desired Settlement: Provisional credit

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on April **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Executive Office

Review: I was referred to Chase Private Client services by my previous employer to convert my 401k investment plan to an IRA. I have absolutly no financial background. In the past, I had relied on Chase services to direct my investments and paid the required service fee. The representative from Chase Private Client was Mr. Carmine L[redacted]. After meeting with Mr. L[redacted], I presented a specific investment strategy on how I planned to utilize my 401k funds. I was looking to utilize funds in real estate. If this method is used, the IRA holds the note and the investor does not see any income for tax implications. The investor never actually sees the funds. He has over 15 years of experience, licensed in multiple states and holds the title of Vice President. Surprisingly, he stated he was not aware of this method. He did however explain the tax implications and advised me to utilize another method to allow for a tax free loan. He then set this loan up for me with another firm. The direction given to me by Mr. L[redacted] and Chase Private Client services were done in order to ensure that the value of my accounts would remain available for their investment purposes. My decision to utilize this method of investment would have removed the entire value of my IRA from the investment pool available to Mr. L[redacted], thereby reducing his ability for personal financial gain through commissions. Ethically, I should have been directed to another firm with the ability to provide me the requested services. In trusting in the expertise of my financial planner, I moved forward with the transaction that was already in process. Although I had been out of work due to a reduction in my company, Chase's advisment caused significant financial loss through the assumed acquisition of income by the [redacted]. I have presented this to Chase Executive Offices with no resolution proposed. Chase did an internal investigation including an interview with Mr. L[redacted] with no consideration for any details from the consumer. Issue is pendingDesired Settlement: The balance of Tax liability with the [redacted] and ** State to be covered.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided in writing on July *, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jonathan D[redacted] Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The answer recieved is nothing more than a copy of previous letters that I have recieved. Nothing additional has been done.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided in writing on July *, 2015. We consider this matter closed and we are no longer responding to this complaint. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jonathan D[redacted] Executive Office This transmission may contain information that is proprietary, privileged, confidential, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates (collectively, "JPMC"), as applicable, for any loss or damage arising in any way from its use. Please note that any electronic communication that is conducted within or through JPMC's system is subject to interception, monitoring, review, retention and external production; may be stored or otherwise processed in countries other than the country in which you are located; and will be treated in accordance with JPMC's policies and applicable laws and regulations.

Review: INADEQUATE CUSTOMER SERVICE.

On 4/**/2016 I stopped by at the JPMorgan CHASE branch located at [redacted], with the intention of speaking to a banker about balances and charges in my accounts. A summary of events follows:

- There was not manager on duty that day. Apparently management leaves for periods, letting employees to handle business unsupervised.

- Employees are not well trained in customer service, and do not excel in treating clients with effectiveness and respect.

- Saturdays are busy days. It takes a long waiting time to speak with a banker at that branch. Employees are probably overworked and underpaid. I am a Premier Client and had to wait for an hour before receiving service.

- I finally spoke with Dolly C[redacted], VP Private Client Banker. I do not understand how this person is dealing with the public when she lacks empathy, and displays impulsive emotional responses.

- I mentioned to Ms. C[redacted] my discomfort about paying $12 monthly in checking account charges, and asked about suitable modifications to my accounts.

- Instead of proposing a solution this person picked up a fight with me. She read repeatedly lines from a brochure instead of following my requests about searching the screen for information and finding some more senior support. I expected from this person not just reading scripts, but providing a workable solution.

- As this person was displaying impatience and lack of emotional control, I asked her to stop so I could think. She reached overwrought stages instead, and expelled me from the branch.

- I tried to keep proper distance from this person, and she followed me screaming that would cancel all of my accounts while I was getting away reaching for the farthest door away from her.

- I do not understand how CHASE selects employees that pick fights with clients. They should be tested for service orientation and for emotional competences before being allowed to deal with the public.

- I called CHASE's 800 number afterwards asking to speak with a Customer Service supervisor. None was available. I was told someone would call me right away: I'm still waiting.

- I mentioned the $12 issue at the 800 line, and a help desk banker easily solved the charges in no more than 5 minutes. I do not understand how such simple issues could be so blown out of proportion proportion at the branch.

- I deserve respect as a senior citizen.Desired Settlement: - I want CHASE to discipline their unstable employees and better train their middle managers. They also need to hire more support on weekends to properly serve the public.

- I want CHASE to refund all the service charges imposed to my accounts during 2015.

Business

Response:

This email is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided directly to the customer on May **, 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext[redacted]. Sincerely, Delroy E[redacted] Executive Office This transmission may

Review: ATM ate my money they gave me a credit then took it back saying there was nothing wrong with the ATM. I called back saying I never got the cash

I used a international ATM never got the cash rendered. I called my bank reported it , they gave me a provisional credit the. Later reversed it saying they got a letter which I never saw that said the ATM was fine and reported that I got the cash. I asked them for any evidence other then the later and they cannot provide. I want my moneyDesired Settlement: I just want my 475.00 plus ATM fees back into my account. Apparently the reporting banks replaced the ATM at the location I was at and totally fur added my money. Chase tends to trust there letter that I received cash that I never received. So I am out my money.

Review: MANY OF MY BILLS ARE SET UP BY AUTOMATIC PAYMENT, AFTER FINDING OUT FROM MY PREVIOUS EMPLOYER THAT MY PAYCHECK (4/**/14) WAS SHORT BY MISTAKE I FOUND THAT THE BANK CNTINUED TO LET PAYMENTS PROCESS ALTHOUGH THERE WERE NOT ENOUGH FUNDS TO COVER IT, NORMALLY THE BANK WILL DECLINE, THIS TIME THEY LET ME GET TO -$1,100. I CONTACTED BANK TO FREEZE ACCT SO NO MONEY WOULD GO IN OR OUT, COLLECTIONS FIRST GAVE ME A PAYMNT SCHEDULE AFTER INFORMING ME THAT I COULD NOT FULLY CLOSE THE ACCT. UNTIL THE NEGATIVE BALANCE WAS PAID OFF IT WOULD BE IN CLOSE PENDING STATUS WHERE IT WILL STILL BE OPEN BUT NOTHING COULD COME IN OR OUT OF THE ACCT, AND ANY FUTURE DEPOSITS WOULD BE KICKED BACK. ON 04/**/14 MY DEPOSIT FRM DEPT OF [redacted] WAS KICKED BACK BUT ON 04/**/14 THE DEPOSIT DID NOT POST, BUT THE MONEY WAS TAKEN FRM SYNJO. INC. I SPOKE TO A REP ON 4/**/14 AND WAS ASSURED THAT THE MONEY DID NOT AND WILL NOT BE DEPOSITED AND THAT IT WAS COMPANY POLICY THAT IT WOULD BE RETURNED AFTER ONE BUS. DAY. THERE WERE TWO DEPOSITS FROM SYNJO. INC THE ONE FOR $971 WAS ORDERED T COME OUT BY PAYCHEX BEFORE I EVEN CLOSED THE ACCT. AND THE BANK KEPT THE MONEY. I HAVE SPOKEN TO NUMEROUS REPS THAT CONFIRMED THE MONEY WOULD NT POST. I SPOKE TO SMEONE FROM THE EXEC OFFICE THAT WOULD INVESTIGATE AND HE TOLD ME IT WAS MY FAULT LATER. I REQUESTED THAT SMEONE REVIEW THE PHONE CALLS SO THEY COULD HEAR THE MISLEADING INFORMATION I WAS GIVEN AND HE CONTINUED TO SPEAK OVER ME AND NOT LISTEN.Desired Settlement: I WOULD LIKE FOR SYNJO. INC TO GET BACK BOTH OF THEIR DEPOSITS SINCE IT POSTED AFTER I CLOSED THE ACCT. SINCE ONE DEPOSIT (DEPT OF [redacted]) WAS REJECTED THEY ALL SHOULD HAVE BEEN REJECTED. I WOUD ALSO LIKE TO CONTINUE WITH THE PAYMENT SCHEDUELE I DISCUSSED WITH COLLECTIONS TO PAY OFF THE NEGATIVE BALANCE. I DO NOT WANT SMEONE ELSE MONEY CAUGHT UP.

Consumer

Response:

At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID [redacted].

Sincerely,

Review: I have made two past telephone transfers from one account to another account the telephone banker I was connected to was unwilling to understand that I would like to transfer from one account to the other account I have I requested her bring up the transaction history and look at the telephone transfer that was made in October 2013 then I brought her attention to the telephone transfer that was processed January 2014 she still refused to understand that I would like to transfer money from one account to the other and became very unprofessional I requested to speak to her [redacted] and was on hold for a extremely long time till I was able to speak to a [redacted] hoping he would understand be he did not understand that I would like to transfer money from one account to another account over the phone he also became unprofessional I just felt like I was transferred to another agent and I was extremely frustrated and disconnected the phone and call telephone banking again and the next agent I was connected to transferred the funds with no hassle but I am still extremely frustrated by the fact at every time I call the telephone banking number I have to cross my fingers and really hope that I will be connected to an agent that will understand and help me and the next day the check bounce and caused a Insufficient funds fee on. The account the funds was being transferred I would have been so negatively impacted if the check was returnedDesired Settlement: I would like a apology from agent and [redacted] that did not understand that I wanted to transfer funds and compensation for the trouble it has caused

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a verbal response was provided on February *, 2014. We now consider this matter closed.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 4-**-2014 I was charged a total of $78.00 from overdraft and transfer fees. The first charge was for NSF fee of $34.00 because of a payment I made on 4-**-2014. On April [redacted], I had the funds available , but it was not processed until Mon the [redacted] of April causing other checks to be processed first and these actions caused my account to be overdrawn. I did not get a low-balance alert until the following day, when I then made a deposit into the checking account. I called Chase by phone and requested a refund of the NSF fees and the transfer fees, but I was denied. I then went into my local Chase branch on [redacted] and [redacted] in Michigan, there I was also denied refund of these fees. I also sent three emails to Chase customer service and was not granted a refund.

I am aware that I did have the overdraft, but I do not agree with the transfer fee because Chase is transferring my own funds from one accout to another. The customer should not be charged for that. Also , I did not receive a low balance alert which I am supposed to receive in these situations, so that I would have been given the time to make the appropriate deposits.

I am a long-time Chase customer and would appreciate further consideration in this matter to refund the fees to my account.

Thank you , [redacted]Desired Settlement: Please provide a refund or a credit to my bank account of at lease $78.00

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]- Case #[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on 05/**/2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I opened my account at the [redacted], ** location located in [redacted], and I started direct deposit with my [redacted] check, and I was not given the promotional fee of $200.00 for starting a direct deposit. I have closed the account, because this is false advertisement. There is record of the [redacted] being directly deposited. The program still exists, because I received another promotional code [redacted]Desired Settlement: $200.00

Consumer

Response:

At this time, I have been contacted directly by JPMorgan Chase - Executive Office regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]They tried to indicate that the offer was not offered during that time. My account was opened with direct deposit, but the account did not start direct deposit, because their representative indicated that they had fax-communication problems at the [redacted], ** branch, but the direct deposit did finally start in the account, and this is when I went back up to the branch, and spoke to the [redacted], and she said I would be awarded the $200.00 fee. If the company offers direct deposit, and it is clearly issued in my account via [redacted], then this is fraud for them not to offer the open account fee. That is not my fault that the representative did not open up the account properly, when she had to get approval from her [redacted] to open up my account via the computer; then the direct deposit did not start right away, due to their error; then once it did start after July 2014; now Chase wants to not honor their agreement, because I could have opened my account up anywhere. They are not the only ones that offer a direct deposit fee to draw in new customers. I had direct deposit; I did not have to allow my [redacted] to enter that account, and I believe they should train their staff better to setup accounts, and honor coupons that they sent to the public, because they look fradulent at the end of the day.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] - Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on January *, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted]. Sincerely, [redacted]

Consumer

Response:

At this time, my complaint, ID [redacted] regarding JPMorgan Chase - Executive Office has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted] They offered for me to reopen the account to get the promotional fee; this is acceptable.