JPMorgan Chase &

Review: I have been a customer with Chase for over 20 years and have never had a problem with my account that would result in a negative review. On July [redacted] without prior notification from Chase my account was closed. I would not have know had I not attempted to log into my account. When I called Chase I was given no direct reason other than a review was done on the account and I was told that I was "deemed a business risk". No further explanation was given. I would not have been so upset except for the fact that I was told I could not have access to MY money for at least a 2-4 weeks via a bank issued check. With no immediate funds to open an account elsewhere this leaves the consumer penniless. This will impact me financially and impact my family to some degree.Desired Settlement: I would like this resolved IMMEDIATELY and access to MY funds. Not in the 2-4 weeks they feel is acceptable.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from case [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on 08/**/2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: On January of 2013, I was a victim of fraud on my Chase ATM debit card in the amount of $4,754.40. Shortly after, on April of 2014, I was again a victim of fraud. This time, someone accessing my online bank accounts, transferring money from our savings to checking and transferring out monies for a total of $16,000.00. We disputed both charges and received full credit for both. At that time, we did not trust the security that Chase Bank was proving to us. We decided to closed out our accounts in May 2014 and move our monies to a Financial Institution that had a better internet security and Fraud Prevention. Our Chase bank accounts were closed around May *, 2013 at the [redacted] Branch in Orlando and on that date Chase Bank wrote a check to us for the balances on our accounts and closed all of our accounts.

On November **, 2013 we received a letter from American Coradius International LLC (ACI) collecting a debt in the amount of 10,396.21. We responded right away on November **, 2013 disputing this charge. We have no knowledge of this debt. ACI never responded to our dispute.

Today, we have received another notice from another collection agency LTD Financial Services Limited Partnership requesting immediate payment in the amount of $10,396.21. Again, we are writing back today March **, 2014 disputing this charge since we have no knowledge of this debt.

We are once again completely dissatisfied with their services after being a victim of fraud twice in less than 6 months period. This is a bank error and we have no knowledge of this debt.Desired Settlement: Release of Disputed amount $10,391.21. We have no knowledge of this charge and I have been a victim of fraud twice in less than 6 months period because of their lack of Fraud Protection to their customers.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a written response has been provided directly to the consumer on March **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Good Morning,

Per your previous email I had until the end of day today to respond back (4/*/14). I disagree with Chase's response since it does not addressed the issue of fraud on the account (twice) in less than 6 month period. When closing the accounts, the [redacted] did not tell us we had a balance owed. We had no idea of what they were doing since they were investigating internally the issue of fraud on the account. This is a bank error due to fraud and due to the bank not having a good fraud prevention security system. I'm not sure why they think that we owe them any monies. We are very frustrated with the manner this issue has been handled.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Revdex.com,

We have responded to the customer and the Revdex.com several times. We are no longer responding regarding this matter.

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted].

Chase takes consumer feedback very seriously. We have fully reviewed this matter and a written response

was mailed directly to the consumer on March **, 2014 and April **, 2014. We will no longer be responding to

the Revdex.com or the consumer regarding this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To Whom it May Concern,

Time and Time again, Chase refuses to answer and explain why they are charging us an extravagant amount after closing our accounts with the [redacted]. This issue is unresolved. This is a bank error.

Again, the letters sent to us include bank statements (that we already have), they explain the fraud charges which is not what we are disputing. We had fraud in our accounts twice in a lapse of less than 6 months due to their lack of internet security. They credit the amount as legitimate fraud claims since it looked like an inside job. We closed the accounts and move our monies to a Bank that has better internet and fraud security.

We are expecting Chase to wipe out the 'debt' as a bank error and apologize in writing to us.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

Review: I have received an E-mail from the JP Morgan Chase bank at [redacted] to download the e-mailed form to upgrade to a new online banking system and failing to upgrade the account would automatically close the account.The information on the form requested all personal information which icluded SSA number, mothers maiuden name drivers license number, date of birth, E-mail password, ATM debit card number, expiration number and account routing number.It appears to me that this is some type of SCAM as I have never provided this type of information. As a matter of fact I have no idea what Chase account I have.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Just respond if this is a viable business in [redacted].

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] - Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on August *, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My latest credit report from TransUnion and Experian shows that your company has made several unauthorized credit checks. Credit reporting laws do not allow such inquiries to be reflected on my credit report without prior written permission from me.

To the best of my knowledge, I have not authorized you to do so. If you have a copy of my written permission, please send me a copy so I can verify. If this is an identity theft situation, I would like to stop it as soon as possible.

If you do not have my written permission, please remove this unauthorized credit check immediately. When you have removed this unauthorized credit check, please send me written proof of such removal. I look forward to your prompt cooperation in this serious matter which is threatening the quality of my life.

Sincerely, [redacted]Desired Settlement: Please remove the following inquired from my credit report:

TransUnion: 06/**/2012 - 08/**/2012 - 01/**/2013 - 03/**/2013 - 03/**/2013 - 04/**/2013 - 09/**/2013

Experian: 01/**/2013 - 03/**/2013 - 03/**/2013 - 09/**/2013

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the consumer on April [redacted], 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved after I have sent them the necessary paperwork that they have requested in order to resolve my issue.

Sincerely,

Review: I Check My Bank Account Daily And I Noticed That On Monday July [redacted] I Have Overdraft Charges And I Have Emailed And I Have Called Trying To Get The Money Back Into My Account And No One Wants To Help Me All They Tell Me Is That They Can't Process The Request And I Only Make So Much Money So I Need This Money Back So That I Can Finish Paying My Bills Like It Is I Cant Finish Paying My Bills And So I Didn't Want To Do This But I Need Help Getting This Refund I Love Banking With Chase But I Don't Like Being Treated This WayDesired Settlement: I Am Requesting Overdraft Charges Be Refunded To Me ASAP

Business

Response:

Dear [redacted]:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a verbal response was provided to the customer on July **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

For the last couple weeks I have been over drafted in my account my total charges wer $52.99 and I have accumulated in fees alone $150 I asked chase to please help me and cancel the account so no more transaction keep coming or I won't be able to pay it back as soon as I told them I would which was Jan ** they said that's not possible that I need to speak with the other party and cancel my authorization with them. I was so close to paying what I actually spent back and they added fees for small utility bills of $10 I called again and asked how I can cancel the account I can't pay back this is an old account she said you can't close your account until you pay chase back that is crazy what if I just want to pay you in installments and cancel my banking she said I can't do that and that transaction can keep going through even though am already severely over drafted mainly because of their fees am crying right now writing this because I can't believe that the bank that I've had for so many years refuses to close my account so I can catch up with the overdrafts I have so far and at their lack of understanding that the holidays is a tough time for some people. I really wish to pay only what I have spent which has been bills and not the $150 in over drafts fees that chase has charged me for the small reoccurring utility payments that happened.

I have several accounts with JP Morgan Chase. I received a notice on 11/**/2015 that my mailing address was changed. I have been using my P O Box address for more than 10 years. In fact, I never requested to change my mailing address at all. Chase changed it without my approval and authorization and claimed that is "a protection to me" which I totally disagreed. I called on 11/**/15 and talked to Richard (supervisor of CA Banking) and opened the case number under #[redacted]. I needed to know who made such mailing address changed requested without my approval. That is the reason Richard opened a ticket and someone would contact me. 12/*/2015 a research support lady name Bennal C[redacted] at ###-###-#### called me. She is not helpful at all and claimed changing address from my mailing address to my residence address without my authorization is legal and is a protection to me. I totally disagreed. Customer has the right to use different address and bank shall respect the customer's decision. I never request to change and someone changed for me and Bennal still claim that is legal and benefit to me and not feel nothing wrong for Chase's overwrite at all. In addition, she kinds like a threaten to me by saying "Do you want to have a banking accounts with Chase?" Sounds like if I don't satisfy that changed address without authorization and I should cancel and close all my accounts with Chase. That is so ridiculous and unprofessional. I told her that I will file complaint to CFPB because that is totally unacceptable manner.

This bank opened up a checking and savings account for me ([redacted]) and 3 weeks later froze all my funds ($2,000). Turns out I had a credit card with chase 5 years ago in which I filed Bankruptcy (discharged in 2011). They froze my funds and left me stuck with no money and no way to access my money and just decided to mail me a check. Flat broke for a week. It is completely unethical and unjust to do this to someone.. should have notified me first!

Review: I just opened my account with CHASE and already I have been told wrong information, been sent to a branch for no reason due to this wrong information and still no results. I had a coupon for $150 I met all requirements and my direct deposit hit my new account 7 days after it opened. I was told that I would have to go to a branch and deposit $100 because that was another requirement which I never even saw on coupon but yet my direct deposit was for over $500 so I met both requirements with that. I was on the phone before going to a branch for 2 hours with a 1 hour hold time from representative. Then I was told to go to branch withdraw a $100 and then re-deposit it and Branch will credit u the $150 on spot. When I got to branch [redacted] said they have to do that on the phone we cant do that here. They shouldnt have told u that and then she said my requirement had been met with my DDP so I didnt have to come in and she kept apologizing. This is crazy and now I want the $150 in my account because I met all requirements and what I went through as a NEW customer is NOT right!!!! I have spoke to [redacted] and [redacted] and [redacted] at the [redacted] location. Nobody has done anything and THE ISSUE JUST KEEPS GETTING BOUNCED AROUND.Desired Settlement: I want my $150 and a formal apology and a holiday gift card

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided to the customer on October **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Review: My wife purse was stolen 9-2015 and I filed a complaint with the police department about the theft. amongst the items that was stolen was her ID. I called the bank and notified them about the issue in which I had an alarm placed on the accounts that I had with your bank.

On 10/*/2015 a fraud check made on my wife's name was presented to the teller for $2, 000 in which an adjustment was made from $2K. no one from chase noticed me of this transaction. I then noticed in my review of my account that I had a withdrawal for $2k in which I called my wife to determine what was going on with the account. she then proceeded to tell me that she hadn't made any withdrawal in which I called the local branch to ask them about the transaction. I told them that I never made any checks and that I need the money because I could losse my job I was transferred to the executive offices to speak to Sandy P[redacted] who didn't pick up my calls or return my msgs about the issue I was having regarding my missing money.

I had to continue to cal the claims department to get assistance because at this time my job was on the line due to missing funds. I had to borrow money to cover the missing funds. it took chase over 2 months to refund my money back to me.

then on Dec **, some one walk in to a branch fill up a counter withdrawal slip for $2k and the teller told the person that there wasn't enough funds to cover the transaction. the transaction was successful and the funds were given to the thief. I received an alert that my account was under $100, I then called the bank and asked that the transaction be stopped and I hadn't authorized any transaction in that amount. Maria Aguilar filed the claim, but the transaction could not be stopped until Saturday which was beyond reasonable when I already had notified the bank of the ID theft of my wife. - I have a copy of the counter withdrawal as proof.

called the claims department on December **, spoke to a very rude CS rep-see notes of the transaction. he proceed to ask "why do I have I that money in the account" in which I felt that his comment was inappropriate to say to me when I'm trying to get my concerned addressed by Chase.

as of today, I still have not received my $1800 back from Chase. I call Chase repeatedly to get resolution to this issue.

I believe that the teller that gave the cash to the thief needs to be fired and held accountable of the fact that she/he did not do their due diligence in protecting my account. I also believe that Chase bank should be more aware of issues and banking patterns customers business accounts. Chase needs to pull up he image stills from the date of the transaction, so that the police department will have an image to look at for prosecution.Desired Settlement: I would like the bank to be accountable for the lack of concern to my banking issue with them .

I want my money refunded to me and the image stills to be provided to me so that I can follow up with my theft charge with the police department and I feel that Chase would also want to prosecute the theft as well.

why is chase so strict on Deposit into an account and not on accounts withdrawal?

Business

Response:

This email is to acknowledge receipt of your correspondence from Hector V[redacted] - Case [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed to the customer on February *, 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext.[redacted]. Sincerely, Shelley T[redacted]

* Executive Office [redacted]

Review: I opened a chase account that ends in [redacted] under my name is [redacted] on 12/**/2015 in NY branch. the Bank accepted my money and now after around 10 business days my account was restricted on 1/**/2016. I found out about this when I tried to make a payment at a bar on 1/**/2016 where my debit car was declined and I had no other way to pay. I felt very embaressed in front of the Bar staff. I luckily found a friend who paid for my bill. I called the customer care and they kept saying that you need to go to a branch and they cant do anything. I went to the Branch in [redacted] on 1/**/2016 to report the issue and the manager asked me to fill in a couple of forms and told me nothing as to what is going on with my account. asked me to go to SSN office to resolve the issue. I went to the SSN office and they told me that they have nothing to do with this.

Now its been 5 days and I have no access to my money in my bank account. I went to the same branch and they asked me to sign the same to forms and asked me to wait again. this is really getting difficult for me now to survive without any money.

I also talked to the compliance dept for chase as asked by the branch and they also keep asking me to go to branch and tell me that they cannot give me any information about my money.Desired Settlement: I need the bank to give me access to my money and explain how can they restrict my access to my account without any info in intimation.

I am surprised that they are not able to help a customer with me providing all the docs they asked for and also being at the branch several times now.

this is really getting frustrating now

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a verbal response was provided on February *, 2016. We consider this matter closed. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, La-Keisha P[redacted] Executive Office [redacted]

Review: Chase Bank is employing a very dirty business practice and I do not understand how they are able to get away with it. They continuously are posting larger dollar transactions to my account on the same day as smaller dollar transactions that would have cleared had they not posted to larger transaction first to be able to charge me countless Non-Sufficient Funds fees. In the past 6 months I have been charged $850 dollars due to Non-sufficient Funds, almost $300 of these or more could have been avoided if they would have posted the smaller ticket items first to ensure they cleared. This is by no means ethical to the customer and it is making it almost impossible for me to reconcile the account to get ahead in my finances. I have requested they remove the charges, especially the ones that should have been avoided, but they are only willing to remove approximately $100 dollars of the current $300 in fees that could have been avoided. I can provide a print off of my statement to you if you would like to identify the countless times this has occurred in the past six months. I understand I am responsible for paying fees when the funds weren't available, but I do not feel it is fair or just by any means for them to post larger ticket transactions first to charge me more money. I will obviously be taking my business elsewhere in the future, but I do not feel that I have been provided with a fair resolution with Chase in regard to the fees I currently have outstanding.Desired Settlement: I would like the charges I have identified as unfair and unjust removed because they could have been avoided in there entirety if they posted transactions in a fair and ethical manner to the customer. Approximately an additional $200 at this point would need to be applied to my account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by phone on June **, 2015. We consider this matter closed and we are no longer responding to this complaint. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].Sincerely,Jonathan D[redacted]Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

even if they feel it is of sound business reasoning to post payments in the fashion that they do, it is not in their customer's best interest. It is strictly my opinion but if they are going to pay all charges on an account without returning any, they should do it in a fashion that is in the customer's best interest that incurs the least amount of charges. It is unethical that a large corporation continues to profit and takes money from lower class individuals who are already struggling to live paycheck to paycheck. I would have completely understood charges when they provided me with a service and paid for things on my behalf when I was short on funds to do so, but to intentionally post larger ticket items before smaller ticket items to maximize profits on these individuals is unethical in my opinion and it should not be allowed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by mail on July *, 2015. We consider this matter closed and we are no longer responding to this complaint. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jonathan D[redacted] Executive Office This transmission may contain information that is proprietary, privileged, confidential, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates (collectively, "JPMC"), as applicable, for any loss or damage arising in any way from its use. Please note that any electronic communication that is conducted within or through JPMC's system is subject to interception, monitoring, review, retention and external production; may be stored or otherwise processed in countries other than the country in which you are located; and will be treated in accordance with JPMC's policies and applicable laws and regulations.

Review: chased showed the money removed from my account, I had the product I purchased but the charge was pending, later my account was over drawn and I got 2 over draft fees when I was only suppose to get one, the bank added another one when the pending charge cleared almost a week later after I purchased. I called and spoke with 2 different people and they refused to remove the fee because they claim they can charge the fee because the charge was only authorized on the [redacted] but was actually charged by the vendor a week later (after my account went negative). I do not think its right to charge me the fee when I had the money in the account at the time if purchase and the amount was shown removed from my available balance. I have no control when the merchant will process an authorization to an actual charge. why am I being given a fee when I had the money already taken out by the bank when funds were available only later to have them claim it did not pull the funds until days later when my account did go negative. I should have only one fee for the time my account truly was used past the amount of money in it.Desired Settlement: please have chase bank return the fee and to change their policy to reflect the actual time of purchase to when they assign over draft fees. I as a person have no way to know how long a third party will leave a charge pending and the bank had shown the amount removed at the time of purchase and the account was not over drawn then.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We fully reviewed this matter and a detailed response was mailed directly to the consumer twice on January**, 2015 and January**, 2015. In order to protect consumer privacy, the consumer was advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Executive Office

Review: Chase Bank charged my account a set amount then changed the amount of that charge three days later to a higher amount without my authorization.

On 10/**/14 I completed a transaction with [redacted] using by debit card. Chase processed that transaction and posted the charge described above to my account on 10/**/14 in the amount of $895.50(i have a receipt reflecting the amount and dated listed above. On 11/**/14 Chase changed the amount of the transaction listed above to $922.36 without my authorization. I contacted Chase in regards to this matter in which they acknowledged the discrepancy and temporarily credited my account the difference of $26.86. On 11/**/14 Chase reversed that credit and stole the $26.86 from my account. I have complied with Chase's requests for physical proof as to the date that I completed the transaction listed above, I have also submitted proof via fax including proof from Chase's own records as to what Chase posted to my account (before it was changed). Chase has given me the run around and is choosing to blame the merchant when the problem is due to the unregulated processing time in this matter. I completed the transaction listed above on 10/**/14. Charges should be reflected as of that date, not three days later. I would like the $26.86 permanently returned to my account. I as a consumer I should not be penalized for Chase's processing time and Chase should be held responsible for doing good and fair business.Desired Settlement: I want $26.86 permanently returned to my account(and any fees that may be associated). Also, I would like permanent action taken to prevent Chase from stealing from customers/ my account(s).

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]- Case # [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by email to the customer on December **, 2014. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Executive Office

Review: I was a chase customer with a positive gal in my account. I attempted to use my debit card to pay for a meal and my card was declined. I then went online to check my gal thinking someone had stolen my money and I was unable to access my account. I called customer service and was told that my account was prompted by their risk tool that closed my account. I asked for an explanation and was then told that they didn't have to give me one that they can close my account for any reason that they wanted without notice. I was then told that you have the right to close your account your account for any reason so do we. The difference in me closing the account is I have to go into a branch and inform you that I'm closing my account. The company is not surprised as I was at a business and can't pay.Desired Settlement: My account, My son account and my daughter's accounts need to be reopen and unrestricted. This practice is no where near the same as being a customer

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on May **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

[redacted]

Review: Chase closed all my accounts

Dear Sir/Madam,

I am [redacted]. I came to US in 2004 and became a loyal Chase customer in 2007. After receiving my [redacted] degree in 2010, I got married and now a senior engineer at Marvell Semiconductors in the Silicon Valley.

Please forgive me communicating with you through Revdex.com. I have visited local branch and called customer service, but neither of them could help.

As a loyal customer, I feel so comfortable with and so used to the services provided with Chase that I wish to resume my accounts. I understand Chase has the right to close any of its accounts. But for my case, I believe there was some misunderstanding. I wish you could review my case. I am willing to provide any information required. If I am lucky to get my Chase accounts reinstated, I will follow all regulations and requirements strictly.

Thanks for your kind consideration!

[redacted], PhD

Senior System Engineer

Marvell SemiconductorsDesired Settlement: reinstate my Chase accounts, especially the most recently closed Chase ink and freedom.

Consumer

Response:

I did not know the reason of Chase closing my accounts. Chase bank may considered me violating their policy. I thought there might be some uncertainties about my transactions. I wish I could have a chance to explain to Chase [redacted].

Thanks.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. **. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on March **, 2014.

If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Review: When I filed my tax return for 2012 through Turbo Tax e-file, I did not realize I had made a mistake on the account number the refund was to go into. When I did not get my refund, after seeing it had been issued, I went to the bank to see if there was a problem. I was told to recheck my forms and verify the information and return because the bank was not holding the refund. It was at that time I discovered the error. I returned to the bank. They checked the (wrong) account number and located my refund but told me they could not retrieve the money and put it into my account; the IRS would have to do this. They also admitted they knew something was not right because the name on the refund did not match the account number but they deposited it anyway. I filed a form with IRS to find/retrieve the money. The response from the IRS was that the bank should have done that already. Another trip to the bank revealed, by this time, the extra money had been "found" by the other party and they had withdrawn the money and closed their account. The bank has their information (i.e. name, address, phone numbers, etc) but made no attempt to contact the people. The bank merely tells me there is nothing they can do and that I have lost my refund for 2012 which was $1,380. I am still dealing with the IRS to get this resolved but the bank certainly must have some "errors and omissions" coverage where they can put the money into my account and then "go after" the crooks who stole the money.Desired Settlement: DesiredSettlementID: Replacement

I would like the bank to deposit the $1,380 into my account the way they should have back when the inquiries first started and for them to seek repayment from the parties who took money they knew was not theirs to take.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on December **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

No diffinent answer to who is held responsable as to who gets my money back. Knowing it went into the wrong account, bank did verify that it was there. Was told to get back with the IRS. Contacted the IRS. They did the "research" and was told that the bank in responsible to get the money back. Went back and now that account is now CLOSED! AND they can't do anything

I feel that I'm getting the runaround by both parties. I want my $1,380.00!! I feel the bank can get the names of those involved. I also feel those should be charge with tax fauld.

Hopefully you can help this sitution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on December **, 2013 and on January **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Sincerely,

Consumer

Response:

Hello,

I have faxed over the two letters recieved from JP Chase on this past Saturday, February **, 2014.

Thank you,

Review: Chase has failed to address any of my concerns, instead having condescending people contacting me for no reason, with no resolution.Desired Settlement: I want an actual Manager to contact me and apologize for the bad service I have received.

Consumer

Response:

At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID [redacted].Sincerely,[redacted]

Review: In September I had lost my debit card along with my chase folder with my personal info, bc I was applying for social services. My debit card was used for 202.00 on gramatan ave gas station. We reported the fraud the following morning. Filed a claim and they stated that there was no way that someone could have used our atm card. They presumed guilt and not innonce which is illegal. Debit card according to the US government limits damages to 50.00. Chase bank is again breaking the law . The money was stolen and they have not helped at all.Desired Settlement: I would like the return of the 202.00 that I did not use. I was asleep when the charge happened.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case Number [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the customer on October **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: I opened an account and deposited 3rd parties check in the total of $913.00; on Jan 11/** Chase cashed these checks and closed my account (without any notification) and is holding my money; I already called MANY times and went down twice to a local branch in [redacted]; I also brought in 2 payees (that were on the checks) to be verified; I was promised every time that I'll get my money ASAP; today March 2/** I still haven't received anything!Desired Settlement: $913.00 mailed to me ASAP

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,