I was very pleased with the service I received from John Wwith My Plumber Heating & Cooling He was knowledgeable, competent, courteous and friendly, and had good communication skills
We had what appeared to be a leak in a second floor bathroom manifesting itself as a bubbling paint on the ceiling in the bathroom just below itIt was not an emergency, but the issue was important to diagnose and fixI called My Plumber - I saw the company's truck in the neighborhood the day before, John M [redacted] was at our place in no more than an hourIn the next hour the problem was solved along with some other odd repairs completedJohn was courteous, focused, knowledgeable, willing and capable to helpHe also charged a reasonable priceI would highly recommend the company, and especially JohnMy neighbor already asked me for a referral
Joe L [redacted] service specialist/technical Field Supervisor, was at my home to perform priority club pre-paid plumbing inspection todayHe and his assistant were polite and Joe made recommendationsThe inspection was complete and very professionally doneJoe is the type of service specialist that puts a customer at ease, and he really knows his stuff! I was comfortable and satisfied with the work doneBravo Joe!!
I have used My Plumber for years I have been very pleased with their service from the time that they call me with the time of arrival to the time they leave Today, I was fortunate to have Joe Lcome to my house to do a routine plumbing checkI bought the priority contract (that includes the plumbing) and am glad I didJoe made me aware of the many plumbing problems that my aging home has He didn't push me to buy any of them but pointed out what repair is more urgent so I was not panicking about having to do all the repairs at onceHe was very courteous and professional Will have him again to continue my plumbing repairs
My Plumber (Ariel A.) replaced a faucet for me and flushed the water heater, as well as checking all plumbing in the house for issuesHe was very professional and we were very pleasedThis firm always does quality work
Alex Bf rom My Plumber Heating & Cooling was a fantastic representative of his companyWe had a kitchen leak we couldn't find and he found it within secondsIn addition to fixing the leak, which was an emergency, he fixed some other things we've been meaning to get toHe was personable, professional, knowledgeable, and efficientHe did a great job explaining everythingI like that he spelled out the costs in detail ahead of time and provided options according to priceI will call My Plumber again next time, and, if it's not an emergency, I'll wait until Alex Bis availableHe's great!
My experience with Jonathan B of My Plumber was very positive No one particularly likes getting estimates but Jonathan was prompt, concise, and friendly I must say it ranks high on the list of my getting estimates of any kind in the past
Adam OAnd Rob RWere very helpful today They replace our water heater and our bathroom faucet And cleaned up after themselves! Great job guys, thanks This is why we always use My Plumber
CJ (1103CL) has offered several options to fix my sink and tub as well as my older version (1963) toilet that was beginning to go bad I like that he did not pressure sell any of the products and I was already aware that I might need to change things due to age and having problems He is a very professional individual who knew his business and products I will definitely have him back when I am at a better financial position to change out the old warren sink, toilet when I have the funds to do so
Larry W [redacted] resolved my problem in a timely and professional mannerHe showed me what was causing my problem and showed me the bad part before replacing itI am satisfied with his service
From: Michael J [redacted] < [redacted] @myplumber.com>Date: Thu, Jun 18, at 11:AMSubject: Re: ComplaintTo: [redacted] < [redacted] @ [redacted] .com>Cc: [email protected] Whom it May Concern:After speaking with [redacted] we were able to resolve this complaint.We are refunding the $to [redacted] 's Credit Card.Please mark this as resolved.Regards,Michael J [redacted] Customer Service ManagerMy Plumber Heating & Cooling [redacted] ***Manassas, VA ***###-###-####Michael.J [redacted] @MyPlumber.comwww.myplumber.com"The Company of Choice"
Revdex.com of Washington DC and Greater Eastern Pennsylvania Attn: Mr [redacted] Trade Practice Consultant Ref.: Complaint # [redacted] [redacted] [redacted] Manassas, VA Dear Mr [redacted] : My Plumber Heating and Cooling is pleased to provide the following response to the complaint referenced above Ms [redacted] has a been a Customer of My Plumber Heating and Cooling since 2006, using our services in 2007, twice in 2008, four times in 2009, 2010, 2011, and Ms [redacted] agreed to a service to install a flow tech anti-scale system, and minor rebuild on the powder room water closet on February 6, Our technician’s duty was to correct an improperly working toilet with Ms [redacted] ’s request and permissionThe price for this service was $2107.00, and she received a Senior Citizen discount of $200, making the final price $ This was presented to Ms [redacted] before any work commencedShe agreed to the work, and the price, signed the work order, and the work commenced Per our technician’s comments he noticed the existing garbage disposal was leaking from the top Ms [redacted] was quoted a replacement cost of $ for a ½ hp ISE garbage disposal, which includes a two (2) year warranty on parts and labor Ms [redacted] is correct the total price she paid was $ Please see attachments for customer signatures on our invoice Our company is changing with the times and going paperless We are still in the middle of getting all personnel to enter information in a customer-friendly manner My Plumber Heating and Cooling is flat rate, upfront pricing company All of our technicians are supplied with Ipads that have the same price schedule for our services for all of our customers We charge all of our customers the same price for the same service morning, noon or night, seven days a week If one technician takes an hour to install a garbage disposal and another technician takes two hours to install the same garbage disposal our customers pay the same service amount Our technicians do not have to calculate how much time they have been on a job and rush through the service possibly overlooking a problem or causing one Our customers do not have to watch the clock and rush a service call to save money Our customers are quoted before work can begin to avoid any miscommunicationA large number of service companies charge emergency rates for evening calls or calls on holidays We do not Our prices stay the same regardless of the At My Plumber Heating and Cooling, we set our pricing by the service These services may or may not include parts If we supply and install a fixture we will warranty that service for two (2) years parts and labor If we complete a repair, we will warranty that service for one (1) year parts and labor Our services include: Our technician's salary, we only hire the best so we can provide you with the best service His worker's compensation, His social security, his medical benefits, His uniform, Ongoing training, Tools The truck and proper maintenance The finance charges on the inventory he carries, The gas in the truck, The insurance for the truck, Our business insurance, Our state licenses, Our telephone line charges and telephone system, Our Service Managers to answer the phones, resolve issues and dispatch the technicians (keeping track of the progress of every job to keep you informed when you can expect the technician) and their overhead, Our computers and our software, Dispatchers: our dispatchers are some of the top in the industry Focusing on routing our technicians to the most efficient customers possible, thereby allowing us to hit our timeframes and keeping customers happy Our professionally trained Customer service agents: these agents are required to train for upwards of hours a year to maintain their professional standard Our Parts Departments and Staff Trash removal and disposal §Accounting & Billing, Tax and legal services, An after hours answering service, Yellow pages advertising and other advertising media you may have used to contact us, Membership in professional and trade organizations, Reserves to ensure we can honor all of our warranties and guarantees, People to fill out dozens of forms and reports for various government regulators, taxes, The price we charge is the fair value for the service that we provide when the customer wants it Based on Ms [redacted] ’s request for resolution, essentially she wants the service that she agreed to for free I would like to resolve this matter with a refund of 25% of the service call I propose to refund Ms [redacted] $ Please let me know if this resolution will be acceptable for Ms [redacted] Sincerely, Michael AJ [redacted] Customer Service Manager My Plumber Heating and Cooling
Ref.: Complaint # [redacted] Forestville , MD [redacted] Dear [redacted] : My Plumber Heating and Cooling is pleased to provide the following response to the rejection of our response to the referenced above My Plumber Heating and Cooling has refunded [redacted] $ Sincerely, Michael *J [redacted] Customer Service Manager My Plumber Heating and Cooling
Darrell T completed my Cooling Check on 3/28/He was personable, professional and cleanI have used MyPlumber for many years and the company has consistantly met my expectationsI am a Priority Club Member
My experiences with My Plumber Heating & Cooling and with Bennett Fand Tristan have been wonderful I would recommend them to friends, family and strangers too!
Jose and helper Falon were professional, polite and thorough
I was very pleased with the service I received from John Wwith My Plumber Heating & Cooling He was knowledgeable, competent, courteous and friendly, and had good communication skills
We had what appeared to be a leak in a second floor bathroom manifesting itself as a bubbling paint on the ceiling in the bathroom just below itIt was not an emergency, but the issue was important to diagnose and fixI called My Plumber - I saw the company's truck in the neighborhood the day before, John M [redacted] was at our place in no more than an hourIn the next hour the problem was solved along with some other odd repairs completedJohn was courteous, focused, knowledgeable, willing and capable to helpHe also charged a reasonable priceI would highly recommend the company, and especially JohnMy neighbor already asked me for a referral
Joe L [redacted] service specialist/technical Field Supervisor, was at my home to perform priority club pre-paid plumbing inspection todayHe and his assistant were polite and Joe made recommendationsThe inspection was complete and very professionally doneJoe is the type of service specialist that puts a customer at ease, and he really knows his stuff! I was comfortable and satisfied with the work doneBravo Joe!!
I have used My Plumber for years I have been very pleased with their service from the time that they call me with the time of arrival to the time they leave Today, I was fortunate to have Joe Lcome to my house to do a routine plumbing checkI bought the priority contract (that includes the plumbing) and am glad I didJoe made me aware of the many plumbing problems that my aging home has He didn't push me to buy any of them but pointed out what repair is more urgent so I was not panicking about having to do all the repairs at onceHe was very courteous and professional Will have him again to continue my plumbing repairs
My Plumber (Ariel A.) replaced a faucet for me and flushed the water heater, as well as checking all plumbing in the house for issuesHe was very professional and we were very pleasedThis firm always does quality work
Alex Bf rom My Plumber Heating & Cooling was a fantastic representative of his companyWe had a kitchen leak we couldn't find and he found it within secondsIn addition to fixing the leak, which was an emergency, he fixed some other things we've been meaning to get toHe was personable, professional, knowledgeable, and efficientHe did a great job explaining everythingI like that he spelled out the costs in detail ahead of time and provided options according to priceI will call My Plumber again next time, and, if it's not an emergency, I'll wait until Alex Bis availableHe's great!
My experience with Jonathan B of My Plumber was very positive No one particularly likes getting estimates but Jonathan was prompt, concise, and friendly I must say it ranks high on the list of my getting estimates of any kind in the past
Adam OAnd Rob RWere very helpful today They replace our water heater and our bathroom faucet And cleaned up after themselves! Great job guys, thanks This is why we always use My Plumber
CJ (1103CL) has offered several options to fix my sink and tub as well as my older version (1963) toilet that was beginning to go bad I like that he did not pressure sell any of the products and I was already aware that I might need to change things due to age and having problems He is a very professional individual who knew his business and products I will definitely have him back when I am at a better financial position to change out the old warren sink, toilet when I have the funds to do so
Larry W [redacted] resolved my problem in a timely and professional mannerHe showed me what was causing my problem and showed me the bad part before replacing itI am satisfied with his service
Randall Pfixed my issue quickly and efficientlyHe was very pleasant and knowledgeableOverall good experience
From: Michael J [redacted] < [redacted] @myplumber.com>Date: Thu, Jun 18, at 11:AMSubject: Re: ComplaintTo: [redacted] < [redacted] @ [redacted] .com>Cc: [email protected] Whom it May Concern:After speaking with [redacted] we were able to resolve this complaint.We are refunding the $to [redacted] 's Credit Card.Please mark this as resolved.Regards,Michael J [redacted] Customer Service ManagerMy Plumber Heating & Cooling [redacted] ***Manassas, VA ***###-###-####Michael.J [redacted] @MyPlumber.comwww.myplumber.com"The Company of Choice"
Revdex.com of Washington DC and Greater Eastern Pennsylvania Attn: Mr [redacted] Trade Practice Consultant Ref.: Complaint # [redacted] [redacted] [redacted] Manassas, VA Dear Mr [redacted] : My Plumber Heating and Cooling is pleased to provide the following response to the complaint referenced above Ms [redacted] has a been a Customer of My Plumber Heating and Cooling since 2006, using our services in 2007, twice in 2008, four times in 2009, 2010, 2011, and Ms [redacted] agreed to a service to install a flow tech anti-scale system, and minor rebuild on the powder room water closet on February 6, Our technician’s duty was to correct an improperly working toilet with Ms [redacted] ’s request and permissionThe price for this service was $2107.00, and she received a Senior Citizen discount of $200, making the final price $ This was presented to Ms [redacted] before any work commencedShe agreed to the work, and the price, signed the work order, and the work commenced Per our technician’s comments he noticed the existing garbage disposal was leaking from the top Ms [redacted] was quoted a replacement cost of $ for a ½ hp ISE garbage disposal, which includes a two (2) year warranty on parts and labor Ms [redacted] is correct the total price she paid was $ Please see attachments for customer signatures on our invoice Our company is changing with the times and going paperless We are still in the middle of getting all personnel to enter information in a customer-friendly manner My Plumber Heating and Cooling is flat rate, upfront pricing company All of our technicians are supplied with Ipads that have the same price schedule for our services for all of our customers We charge all of our customers the same price for the same service morning, noon or night, seven days a week If one technician takes an hour to install a garbage disposal and another technician takes two hours to install the same garbage disposal our customers pay the same service amount Our technicians do not have to calculate how much time they have been on a job and rush through the service possibly overlooking a problem or causing one Our customers do not have to watch the clock and rush a service call to save money Our customers are quoted before work can begin to avoid any miscommunicationA large number of service companies charge emergency rates for evening calls or calls on holidays We do not Our prices stay the same regardless of the At My Plumber Heating and Cooling, we set our pricing by the service These services may or may not include parts If we supply and install a fixture we will warranty that service for two (2) years parts and labor If we complete a repair, we will warranty that service for one (1) year parts and labor Our services include: Our technician's salary, we only hire the best so we can provide you with the best service His worker's compensation, His social security, his medical benefits, His uniform, Ongoing training, Tools The truck and proper maintenance The finance charges on the inventory he carries, The gas in the truck, The insurance for the truck, Our business insurance, Our state licenses, Our telephone line charges and telephone system, Our Service Managers to answer the phones, resolve issues and dispatch the technicians (keeping track of the progress of every job to keep you informed when you can expect the technician) and their overhead, Our computers and our software, Dispatchers: our dispatchers are some of the top in the industry Focusing on routing our technicians to the most efficient customers possible, thereby allowing us to hit our timeframes and keeping customers happy Our professionally trained Customer service agents: these agents are required to train for upwards of hours a year to maintain their professional standard Our Parts Departments and Staff Trash removal and disposal §Accounting & Billing, Tax and legal services, An after hours answering service, Yellow pages advertising and other advertising media you may have used to contact us, Membership in professional and trade organizations, Reserves to ensure we can honor all of our warranties and guarantees, People to fill out dozens of forms and reports for various government regulators, taxes, The price we charge is the fair value for the service that we provide when the customer wants it Based on Ms [redacted] ’s request for resolution, essentially she wants the service that she agreed to for free I would like to resolve this matter with a refund of 25% of the service call I propose to refund Ms [redacted] $ Please let me know if this resolution will be acceptable for Ms [redacted] Sincerely, Michael AJ [redacted] Customer Service Manager My Plumber Heating and Cooling
The serviceman was very professional and explained in detail what was happening and how to fix it
Ref.: Complaint # [redacted] Forestville , MD [redacted] Dear [redacted] : My Plumber Heating and Cooling is pleased to provide the following response to the rejection of our response to the referenced above My Plumber Heating and Cooling has refunded [redacted] $ Sincerely, Michael *J [redacted] Customer Service Manager My Plumber Heating and Cooling
Wally S [redacted] at My Plumber was a professional who, faced with a tough job, never gave up until the job was done, and done perfectly
Darrell T completed my Cooling Check on 3/28/He was personable, professional and cleanI have used MyPlumber for many years and the company has consistantly met my expectationsI am a Priority Club Member
Professional! Explained everything in a way that we understand and made sure we were satisfied before leaving
My experiences with My Plumber Heating & Cooling and with Bennett Fand Tristan have been wonderful I would recommend them to friends, family and strangers too!