Michael T*** cleaned our A/C / Heating ducts and installed a scrubber and did a fine job for us He was on time, knew what to do, answered all our concerns and educated us on a number of issues that needed to be addressed in the future, e.g., water heater and furnace blower systems that needed attention He and
his assistant, Chris, were real professionals
We called My Plumber on Friday, seeking a plumber to replace a sink garbage disposal on Saturday They scheduled us for sometime between & p.m Mark Knapik called about p.mletting us know he was 1/hour away He arrived about 3:and was done by 4: He was friendly & courteousHe wore boot covers in our house & took measures to ensure his work did not damage our wood floors He worked quickly & quietly and left the work area neat & clean We are very satisfied with this job
Tommy D*** and trainee Stephanie gave us excellent serviceThey repaired a leaking toilet, found the shut off valve for the backyard faucet, repaired the cut off valve for the front yard faucet, inspected the pressure boosterThey were very neat, left no trash behind, replaced all things they moved They were considerate in assuring the gate was closed so my dog stayed in the yard The work was clean and efficient - everything works well
called My plumber in the morning on Saturday on a stoppage and had them at house later same daySteve did an excellent job of discovering problem and fixing itWould call My Plumber again and ask for Steve if possible
Technician was courteous, explained what he was doing to the HVAC, took his time to show necessary safeguards, and generally did a great jobI felt as though I was receiving personalized serviceAm pleased with this company and their technician, Darrell T
The company and Mike Mwere excellent in resolving a leak in the basement late on a FridayHaving bought a new house Mike took the time to explain a number of things about the plumbing and gas lines in the house as well as the water filtration options currently availableIt was a good opportunity to gain some knowledge about our new home and the water heating and purification options available
I had Lee D*** from My Plumber to replace furnace blower motor and install air purification system today I am very pleased with his work, expertise and good manner Thank you,
My Plumber did a heating check of my heating system The person sent was fast, courteous, and competent He fixed a problem with the heater and then went above and beyond to cover my outside air conditioning unit for the winterI can recommend them highly
Called in the morning and as promised a plumber called and arrived within the estimated time slotPlumber Alex Bwas very professional and resolved our issue in a timely fashion
Mrwas not home at time of service, thinks his wife was overchargedInformed customer that we work by the job and not the hour, if work takes minutes or hours price remains the same; this is the same price we charge everyone for same
workAs no one in home qualifies for one of our standard discounts, I offered customer $discount he refused and said he wanted more and that he would contact Revdex.com, he didWe arrived before widow of time
Tech was neat and wore shoe protectors, work area was neat and clean
Pricing was given before work was started
Wife signed off on work
Leak was professionally repairedCustomer wants entire water line replaced for the $He states he was under the impression that entire line would be replaced, his own words state tech told him we would not weld the leak but cut out section and replace it
Revdex.com of Washington DC and
Greater Eastern Pennsylvania
"margin-bottom: 0.0001pt;">Attn: Mr[redacted]
[redacted]
Trade Practice
Consultant
Ref.: Complaint # [redacted]
[redacted] [redacted]
[redacted]
Manassas, VA
Dear Mr[redacted]:
My Plumber Heating and
Cooling is pleased to provide the following response to the complaint
referenced above
Ms[redacted] has a been a
Customer of My Plumber Heating and Cooling since 2006, using our services in
2007, twice in 2008, four times in 2009, 2010, 2011, and
Ms[redacted] agreed to a
service to install a flow tech anti-scale system, and minor rebuild on the
powder room water closet on February 6, Our technician's duty was to correct
an improperly working toilet with Ms[redacted]'s request and permissionThe
price for this service was $2107.00, and
she received a Senior Citizen discount of $200, making the final price $1907.00.
This was presented to Ms[redacted] before any work commencedShe agreed to the
work, and the price, signed the work order, and the work commenced
Per our technician's
comments he noticed the existing garbage disposal was leaking from the
top. Ms[redacted] was quoted a replacement cost of $ for a ½ hp ISE
garbage disposal, which includes a two (2) year warranty on parts and
labor.
Ms[redacted] is correct the
total price she paid was $ 1907.00. Please see attachments for
customer signatures on our invoice
Our company is changing
with the times and going paperless. We are still in the middle of getting
all personnel to enter information in a customer-friendly manner .
My Plumber Heating and
Cooling is flat rate, upfront pricing company. All of our technicians are
supplied with Ipads that have the same price schedule for our services for all
of our customers. We charge all of our customers the same price for the
same service morning, noon or night, seven days a week. If one technician
takes an hour to install a garbage disposal and another technician takes two
hours to install the same garbage disposal our customers pay the same service
amount. Our technicians do not have to calculate how much time they have
been on a job and rush through the service possibly overlooking a problem or
causing one Our customers do not have to watch the clock and rush
a service call to save money. Our customers are quoted before work can
begin to avoid any miscommunicationA large number of service companies charge
emergency rates for evening calls or calls on holidays. We do not.
Our prices stay the same regardless of the
At My Plumber Heating
and Cooling, we set our pricing by the service. These services may or may
not include parts. If we supply and install a fixture we will warranty
that service for two (2) years parts and labor. If we complete a repair,
we will warranty that service for one (1) year parts and labor.
Our services
include:
Our technician's salary, we
only hire the best so we can provide you with the best service
His worker's compensation,
His social security, his
medical benefits,
His uniform,
Ongoing training,
Tools
The truck and proper
maintenance
The finance charges on the
inventory he carries,
The gas in the truck,
The insurance for the truck,
Our business insurance,
Our state licenses,
Our telephone line charges and
telephone system,
Our Service Managers to answer
the phones, resolve issues and dispatch the technicians (keeping track of
the progress of every job to keep you informed when you can expect the
technician) and their overhead,
Our computers and our software,
Dispatchers: our
dispatchers are some of the top in the industry. Focusing on routing
our technicians to the most efficient customers possible, thereby allowing
us to hit our timeframes and keeping customers happy.
Our professionally trained
Customer service agents: these agents are required to train for
upwards of hours a year to maintain their professional standard
Our Parts Departments and
Staff
Trash removal and disposal
§Accounting & Billing,
Tax and legal services,
An after hours answering
service,
Yellow pages advertising and
other advertising media you may have used to contact us,
Membership in professional and
trade organizations,
Reserves to ensure we can honor
all of our warranties and guarantees,
People to fill out dozens of
forms and reports for various government regulators, taxes,
The price we charge is
the fair value for the service that we provide when the customer wants it
Based on Ms[redacted]'s
request for resolution, essentially she wants the service that she agreed to
for free. I would like to resolve this matter with a refund of 25%
of the service call. I propose to refund Ms[redacted] $ 476.75.
Please let me know if
this resolution will be acceptable for Ms[redacted]
Sincerely,
Michael AJ[redacted]
Customer Service Manager
My Plumber Heating and
Cooling
Revdex.com of Washington DC
and Greater Eastern Pennsylvania
"Arial","sans-serif">
Attn: [redacted]
Trade Practice
Consultant
Ref.: Complaint # [redacted]
Lorton, VA [redacted]
Dear [redacted]:
My Plumber Heating and
Cooling is pleased to provide the following response to the complaint
referenced above
[redacted] agreed to a
service to replace a blower motor, absorption, and flame sensing components
in gas furnace in the basement on February 17, 2015.
The breakdown of this
job is as follows:
·
$Parts and Labor
(50%)
·
$Overhead (42%)
·
$Profit (8%)
We already
provided [redacted] with a 10% Senior Discount, to resolve this matter in a
timely fashion I will provide him with a 10% refund
Please let me know if
this breakdown, and resolution is acceptable for [redacted]
Sincerely,
Michael *J[redacted]
Customer Service
Manager
My Plumber Heating and
Cooling
Revdex.com of Washington DC and
Greater Eastern Pennsylvania
"margin-bottom: 0.0001pt;">Attn: [redacted]
Trade Practice
Consultant
Ref.: Complaint # [redacted]
Arlington , VA [redacted]
Dear [redacted]:
My Plumber Heating and
Cooling is pleased to provide the following response to the rejection of our
response to the referenced aboveMy Plumber Heating and Cooling
went to [redacted]'s residence on 6-25-We were there to perform a $
HVAC InspectionThis is a visual inspectionWe performed the inspection, and provided
our findings[redacted] then sought a second opinion, and went with the
findings of the second opinionMy Plumber heating and
Cooling will refund the $for the service that we performedWe will not pay
for [redacted]'s decision to use another company when we never physically
touched her systemSincerely,
Michael *J[redacted]
Customer Service Manager
My Plumber Heating and
Cooling
Joe L. came to my home to repair a leaky kitchen faucet, Joe was not only very prompt but knowledgeable about the products and services My Plumber offers. He explained everything to me and provided me with several options to choose from. There was never any pressure to make a sale. After I made my decision he proceeded and completed the work well above my expectations. Joe has excellent customer service skills and is truly an asset to the company. Will definately call again for any plumbing need.
Mark K. was extremely helpful and very quick at completing the job. He thoroughly explained every step that needed to be completed and while he was completing it. I highly recommend others to ask for Mark K. He's was courteous and very helpful. GREAT JOB, Mark!
Ref.: Complaint # [redacted]
0.0001pt;">
[redacted]
[redacted]
Rockville, MD 20853
To Whom it May Concern:
My Plumber Heating and
Cooling is pleased to provide the following response to the rejection of our
response to the referenced above.
Reverend [redacted] failed to
return any calls from My Plumber Heating and Cooling, and only called back after
we sent him a certified letter.
We have written off the
$164.00. Reverend [redacted] has had his “Outstanding Balance forgiven” in his own
words.
Please let me know if
this resolution will be acceptable for Reverend [redacted].
Sincerely,
Michael A. J[redacted]
Customer Service Manager
My Plumber Heating and
Cooling
JW was very courteous and polite Punctual and knowledgeable Would highly recommend him and his company
Michael T*** cleaned our A/C / Heating ducts and installed a scrubber and did a fine job for us He was on time, knew what to do, answered all our concerns and educated us on a number of issues that needed to be addressed in the future, e.g., water heater and furnace blower systems that needed attention He and
his assistant, Chris, were real professionals
We called My Plumber on Friday, seeking a plumber to replace a sink garbage disposal on Saturday They scheduled us for sometime between & p.m Mark Knapik called about p.mletting us know he was 1/hour away He arrived about 3:and was done by 4: He was friendly & courteousHe wore boot covers in our house & took measures to ensure his work did not damage our wood floors He worked quickly & quietly and left the work area neat & clean We are very satisfied with this job
Tommy D*** and trainee Stephanie gave us excellent serviceThey repaired a leaking toilet, found the shut off valve for the backyard faucet, repaired the cut off valve for the front yard faucet, inspected the pressure boosterThey were very neat, left no trash behind, replaced all things they moved They were considerate in assuring the gate was closed so my dog stayed in the yard The work was clean and efficient - everything works well
called My plumber in the morning on Saturday on a stoppage and had them at house later same daySteve did an excellent job of discovering problem and fixing itWould call My Plumber again and ask for Steve if possible
Technician was courteous, explained what he was doing to the HVAC, took his time to show necessary safeguards, and generally did a great jobI felt as though I was receiving personalized serviceAm pleased with this company and their technician, Darrell T
The company and Mike Mwere excellent in resolving a leak in the basement late on a FridayHaving bought a new house Mike took the time to explain a number of things about the plumbing and gas lines in the house as well as the water filtration options currently availableIt was a good opportunity to gain some knowledge about our new home and the water heating and purification options available
I had Lee D*** from My Plumber to replace furnace blower motor and install air purification system today I am very pleased with his work, expertise and good manner Thank you,
Service and Technician Wally Swas excellent
My Plumber did a heating check of my heating system The person sent was fast, courteous, and competent He fixed a problem with the heater and then went above and beyond to cover my outside air conditioning unit for the winterI can recommend them highly
Called in the morning and as promised a plumber called and arrived within the estimated time slotPlumber Alex Bwas very professional and resolved our issue in a timely fashion
Mrwas not home at time of service, thinks his wife was overchargedInformed customer that we work by the job and not the hour, if work takes minutes or hours price remains the same; this is the same price we charge everyone for same
workAs no one in home qualifies for one of our standard discounts, I offered customer $discount he refused and said he wanted more and that he would contact Revdex.com, he didWe arrived before widow of time
Tech was neat and wore shoe protectors, work area was neat and clean
Pricing was given before work was started
Wife signed off on work
Leak was professionally repairedCustomer wants entire water line replaced for the $He states he was under the impression that entire line would be replaced, his own words state tech told him we would not weld the leak but cut out section and replace it
Revdex.com of Washington DC and
Greater Eastern Pennsylvania
"margin-bottom: 0.0001pt;">Attn: Mr[redacted]
[redacted]
Trade Practice
Consultant
Ref.: Complaint # [redacted]
[redacted] [redacted]
[redacted]
Manassas, VA
Dear Mr[redacted]:
My Plumber Heating and
Cooling is pleased to provide the following response to the complaint
referenced above
Ms[redacted] has a been a
Customer of My Plumber Heating and Cooling since 2006, using our services in
2007, twice in 2008, four times in 2009, 2010, 2011, and
Ms[redacted] agreed to a
service to install a flow tech anti-scale system, and minor rebuild on the
powder room water closet on February 6, Our technician's duty was to correct
an improperly working toilet with Ms[redacted]'s request and permissionThe
price for this service was $2107.00, and
she received a Senior Citizen discount of $200, making the final price $1907.00.
This was presented to Ms[redacted] before any work commencedShe agreed to the
work, and the price, signed the work order, and the work commenced
Per our technician's
comments he noticed the existing garbage disposal was leaking from the
top. Ms[redacted] was quoted a replacement cost of $ for a ½ hp ISE
garbage disposal, which includes a two (2) year warranty on parts and
labor.
Ms[redacted] is correct the
total price she paid was $ 1907.00. Please see attachments for
customer signatures on our invoice
Our company is changing
with the times and going paperless. We are still in the middle of getting
all personnel to enter information in a customer-friendly manner .
My Plumber Heating and
Cooling is flat rate, upfront pricing company. All of our technicians are
supplied with Ipads that have the same price schedule for our services for all
of our customers. We charge all of our customers the same price for the
same service morning, noon or night, seven days a week. If one technician
takes an hour to install a garbage disposal and another technician takes two
hours to install the same garbage disposal our customers pay the same service
amount. Our technicians do not have to calculate how much time they have
been on a job and rush through the service possibly overlooking a problem or
causing one Our customers do not have to watch the clock and rush
a service call to save money. Our customers are quoted before work can
begin to avoid any miscommunicationA large number of service companies charge
emergency rates for evening calls or calls on holidays. We do not.
Our prices stay the same regardless of the
At My Plumber Heating
and Cooling, we set our pricing by the service. These services may or may
not include parts. If we supply and install a fixture we will warranty
that service for two (2) years parts and labor. If we complete a repair,
we will warranty that service for one (1) year parts and labor.
Our services
include:
Our technician's salary, we
only hire the best so we can provide you with the best service
His worker's compensation,
His social security, his
medical benefits,
His uniform,
Ongoing training,
Tools
The truck and proper
maintenance
The finance charges on the
inventory he carries,
The gas in the truck,
The insurance for the truck,
Our business insurance,
Our state licenses,
Our telephone line charges and
telephone system,
Our Service Managers to answer
the phones, resolve issues and dispatch the technicians (keeping track of
the progress of every job to keep you informed when you can expect the
technician) and their overhead,
Our computers and our software,
Dispatchers: our
dispatchers are some of the top in the industry. Focusing on routing
our technicians to the most efficient customers possible, thereby allowing
us to hit our timeframes and keeping customers happy.
Our professionally trained
Customer service agents: these agents are required to train for
upwards of hours a year to maintain their professional standard
Our Parts Departments and
Staff
Trash removal and disposal
§Accounting & Billing,
Tax and legal services,
An after hours answering
service,
Yellow pages advertising and
other advertising media you may have used to contact us,
Membership in professional and
trade organizations,
Reserves to ensure we can honor
all of our warranties and guarantees,
People to fill out dozens of
forms and reports for various government regulators, taxes,
The price we charge is
the fair value for the service that we provide when the customer wants it
Based on Ms[redacted]'s
request for resolution, essentially she wants the service that she agreed to
for free. I would like to resolve this matter with a refund of 25%
of the service call. I propose to refund Ms[redacted] $ 476.75.
Please let me know if
this resolution will be acceptable for Ms[redacted]
Sincerely,
Michael AJ[redacted]
Customer Service Manager
My Plumber Heating and
Cooling
Revdex.com of Washington DC
and Greater Eastern Pennsylvania
"Arial","sans-serif">
Attn: [redacted]
Trade Practice
Consultant
Ref.: Complaint # [redacted]
Lorton, VA [redacted]
Dear [redacted]:
My Plumber Heating and
Cooling is pleased to provide the following response to the complaint
referenced above
[redacted] agreed to a
service to replace a blower motor, absorption, and flame sensing components
in gas furnace in the basement on February 17, 2015.
The breakdown of this
job is as follows:
·
$Parts and Labor
(50%)
·
$Overhead (42%)
·
$Profit (8%)
We already
provided [redacted] with a 10% Senior Discount, to resolve this matter in a
timely fashion I will provide him with a 10% refund
Please let me know if
this breakdown, and resolution is acceptable for [redacted]
Sincerely,
Michael *J[redacted]
Customer Service
Manager
My Plumber Heating and
Cooling
Revdex.com of Washington DC and
Greater Eastern Pennsylvania
"margin-bottom: 0.0001pt;">Attn: [redacted]
Trade Practice
Consultant
Ref.: Complaint # [redacted]
Arlington , VA [redacted]
Dear [redacted]:
My Plumber Heating and
Cooling is pleased to provide the following response to the rejection of our
response to the referenced aboveMy Plumber Heating and Cooling
went to [redacted]'s residence on 6-25-We were there to perform a $
HVAC InspectionThis is a visual inspectionWe performed the inspection, and provided
our findings[redacted] then sought a second opinion, and went with the
findings of the second opinionMy Plumber heating and
Cooling will refund the $for the service that we performedWe will not pay
for [redacted]'s decision to use another company when we never physically
touched her systemSincerely,
Michael *J[redacted]
Customer Service Manager
My Plumber Heating and
Cooling
Ariel A. was professional and pleasant. He listened to our concerns and presented us with resolutions.
Joe L. came to my home to repair a leaky kitchen faucet, Joe was not only very prompt but knowledgeable about the products and services My Plumber offers. He explained everything to me and provided me with several options to choose from. There was never any pressure to make a sale. After I made my decision he proceeded and completed the work well above my expectations. Joe has excellent customer service skills and is truly an asset to the company. Will definately call again for any plumbing need.
Mark K. was extremely helpful and very quick at completing the job. He thoroughly explained every step that needed to be completed and while he was completing it. I highly recommend others to ask for Mark K. He's was courteous and very helpful. GREAT JOB, Mark!
Ref.: Complaint # [redacted]
0.0001pt;">
[redacted]
[redacted]
Rockville, MD 20853
To Whom it May Concern:
My Plumber Heating and
Cooling is pleased to provide the following response to the rejection of our
response to the referenced above.
Reverend [redacted] failed to
return any calls from My Plumber Heating and Cooling, and only called back after
we sent him a certified letter.
We have written off the
$164.00. Reverend [redacted] has had his “Outstanding Balance forgiven” in his own
words.
Please let me know if
this resolution will be acceptable for Reverend [redacted].
Sincerely,
Michael A. J[redacted]
Customer Service Manager
My Plumber Heating and
Cooling
Very knowledgeable and friendly staff. Service was fast, courteous and thorough. Crew arrived within a few hours, same day, for a non-emergency call.