I was given a great recommendation by a relative to ask for Brandon S [redacted] of My Plumber Heating and Cooling He was GREAT!!!! Very professional, answered any questions I had about the work and made sure I understood He was just wonderful! I was so happy that my relative recommended Brandon S [redacted] from My Plumber Brandon has great customer service...a perfect fit for the company and a really nice young man
Revdex.com of Washington DC and Greater Eastern Pennsylvania Attn: [redacted] Trade Practice Consultant Ref.: Complaint # [redacted] [redacted] [redacted] *** Lorton, VA [redacted] Dear [redacted] : My Plumber Heating and Cooling is pleased to provide the following response to the complaint referenced above [redacted] agreed to a service to replace a blower motor, absorption, and flame sensing components in gas furnace in the basement on February 17, The breakdown of this job is as follows: · $Parts and Labor (50%) · $Overhead (42%) · $Profit (8%) We already provided [redacted] with a 10% Senior Discount, to resolve this matter in a timely fashion I will provide him with a 10% refund Please let me know if this breakdown, and resolution is acceptable for [redacted] Sincerely, Michael *J [redacted] Customer Service Manager My Plumber Heating and Cooling
Joe L [redacted] performed a plumbing maintenance inspection under a priority service contract we have with My Plumber During the review, he noticed that an expansion tank on our water heater was incorrectly installed by a previous My Plumber staff member He took the time to correct the error at no charge to us Joe was courteous and knowledgeable He answered all questions we posed with good humor; he offered additional products without a high pressure sales pitch He checked the anode rod and changed it at my request while explaining the purpose and utility of installing a new rod We were very pleased with Joe and his assistant during this visit
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will accept this resolution I take issue with many of the assertions contained in the company's responses, but don't feel as if I can get any further with them I still don't know why I have no warranties on paper, but I give up there, tooThanks for your assistance! Regards, [redacted] ***
Outstanding service and professional staff Called and service pro was at my home within the hour Brandon was able to fix my problem quickly and cleaned the area before he departed
Wayne Fwas clean, open, honest, competent, swift and got along with our dogsThat makes him sound like a Boy Scout, I knowThe sound of water once again swiftly draining and not leaking, however, makes him sound like a top-notch plumber
John W [redacted] is outstanding!!!!!! He performed quarterly maintenance on my furnaceHis is professional and defines clearly and accurately his task of duty I would recommend John to my family and friends Thank you John!!!!!!
We needed a lot of well and inside plumbing upgrades It took two days to complete and we are extremely pleased with the work done by Robert R Should we need future plumbing work we will definitely use My Plumber and ask for Robert R He did an excellent job; was very professional and diligent
September 11, 2015We received your only and final notice concerning [redacted] today.Listed are communications taken directly from our system with [redacted] : • Created By: [redacted] (07/31/13:16:) Modified By: [redacted] (07/31/13:18:CUSTOMER CALLED STATES THAT SHE ISN'T HAPPY WITH THE PRICE SHE PAID, SHE HAS SINCE CALLED AROUND AND WAS TOLD BY THREE OTHER COMPANIES $200, I TRIED TO EXPLAIN TO HER COMPANIES BAIT AND SWITCH ALL THE TIME, ALSO TOLD HER THAT I WOULD HAVE A MANAGER CALL HER, BUT SHE STATED SHE WILL JUST CALL THE Revdex.com.• Created By: [redacted] (07/31/16:37:) Modified By: [redacted] (07/31/201516:40:) LEFT V/M FOR CUSTOMER TO CALL ME• Created By: [redacted] (08/03/10:59:) Modified By: [redacted] (08/03/201511:05:) CUSTOMER LEFT V/M THAT SHE CONTACTED Revdex.com AND WAS INFORMED SHE HAS TO GIVE US A CHANCE TO RESOLVE ISSUE BEFORE THEY GET INVOLVED; LEFT V/M FOR CUSTOMER TO CALL ME BACK•Created By: [redacted] (08/20/12:02:) Modified By: [redacted] (08/20/201512:07:)SPOKE WITH SERVICE MANAGER, WHO APPROVED TO DISCOUNT WORK AN ADDITIONAL 10%; INFORMED CUSTOMER, SHE DID NOT ACCEPT OFFER AND WILL TRY OTHER AVENUES TO GET PRICE REDUCEDAS SHE STARTED WITH Revdex.com, WHO INFORMED HER SHE HAD TO CONTACT US FOR RESOLUTION BEFORE THEY COULD INVESTIGATE; CLOSED CUSTOMER ISSUEAs you can see we did attempt to resolve issue with customerAttached is a copy of the invoice that is signed before any work is done, and after showing that she agreed to pay price of workPlease contact me if I may be of further assistanceHarry WResolutions Manager
Appointment made quicklyCalled minutes prior to arrivingBrandon was very polite an answered questions very professionallyHe cleaned up any mess and wore protective shoe covers! They even had coupons for the work donePayment was easy with a check, credit card or cashVERY pleased with his workWill contact My Plummer again if the need arises and will ask for Brandon!!
Revdex.com of Washington DC and Greater Eastern Pennsylvania Attn: [redacted] Trade Practice Consultant Ref.: Complaint # [redacted] Arlington , VA [redacted] Dear [redacted] : My Plumber Heating and Cooling is pleased to provide the following response to the rejection of our response to the referenced aboveMy Plumber Heating and Cooling went to [redacted] ’s residence on 6-25-We were there to perform a $ HVAC InspectionThis is a visual inspectionWe performed the inspection, and provided our findings [redacted] then sought a second opinion, and went with the findings of the second opinionMy Plumber heating and Cooling will refund the $for the service that we performedWe will not pay for [redacted] ’s decision to use another company when we never physically touched her systemSincerely, Michael *J [redacted] Customer Service Manager My Plumber Heating and Cooling
Very happy with the company's communications letting me know exactly when the plumber was to visitThe plumber Josh F [redacted] was great very professional,explained all work and made good suggestionsWork done well and cleanVery happy with the results even joined the the Priority ClubAll in All very pleasant experience
While
we have empathy for what the ***’s have/are enduring we will not accept
liabilityWe were not aware of the
asbestos situation until after customer informed us, we are not a contractorRegardless of time frame of
installation of floors, we still were not aware of asbestosHearsay is not admissible,
we have no record of this conversation from any employee who worked on this
project concerning turning off the AC unitWe can provide video of how much
dust is created by performing similar projectsCustomer’s lack of knowledge of asbestos in his
home does not make us liable
Air was tested when it was convenient for
customerThe contractor we selected was a neutral 3rd
party company that we have never had any business dealings with and was recommended
by *** of Northern Virginia as they do not conduct indoor air quality
measurementsCustomer has rejected our attempts on several
occasions to complete work which consists of reconnecting plumbing in basement
bathWe do attempt to provide 100% customer satisfaction
when warranted, however this is not a situation, we cannot/will not
provide $worth of work free of chargeWe as any company reserve the right to complete any remedial work, after
the fact customer called us on September 25, for service call due to leak
under kitchen sink
Darrell T arrived on time and did an excellent job of assessing the condition of my furnace He was pleasant, courteous, and efficient He is a good representative of My Plumber
See Attachment
wd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.Inboxx Revdex.com of Metro Washington DCMar (days ago)to me ---------- Forwarded message
----------From: Date: Fri, Mar 13, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: ***Dear Revdex.com: I did hear from two representatives from My Plumber since contacting you with my complaint They subsequently credited my *** account for the amount I had to pay another plumbing company to correct their shoddy work I explained to both callers that the reason I contacted you (Revdex.com) was because they ignored my phone call after I called them to lodge a complaint At the time, I was told that a member management would call me back but they did not After waiting two weeks I decided to contact you After you notified My Plumber, I did receive a call from management who asked my to provide them with a paid receipt for the work I had to have done to correct the failure of my garbage disposal they installed The credit was handled in an expeditious manner at that point The manager who did call me said he was finishing a letter to the Revdex.com (which apparently they did not?) and was only waiting to hear from me so he could resolve the problem He also told me that if I had contacted them when the problem occurred it would have had been resolved without the need to contact the Revdex.com The problem was, their tech told me that "because I supplied the part (garbage disposal) there was no warranty" and so noted it on the invoice. Because the time of their work and the subsequent failure of the unit was only a few months, it really did not occur to me that it was due to their workmanship rather than the unit itself It is easy for someone to say after the fact "you should have contacted us" but given their no warranty warning (verbal and in writing) and thinking it must have been component failure, I took the action I did.
All is resolved and I thank you for the efficiency and speed of your assistance in this matter. Sincerely, *** ***From: ***To: ***Sent: Friday, March 13, 7:31:AMSubject: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***. You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***Please click on the link below to access the online dispute resolution web site and read this message
I was very happy with My PlumberBoth Chris WAnd Adam Oworked diligently to solve my problemThey were very polite and very neatThey cleaned up after the jobI will certainly use them againI was so pleased that I signed up for their priority service
Fast, efficient service at a reasonable priceKnowledgeable and friendly technician
I was given a great recommendation by a relative to ask for Brandon S [redacted] of My Plumber Heating and Cooling He was GREAT!!!! Very professional, answered any questions I had about the work and made sure I understood He was just wonderful! I was so happy that my relative recommended Brandon S [redacted] from My Plumber Brandon has great customer service...a perfect fit for the company and a really nice young man
Revdex.com of Washington DC and Greater Eastern Pennsylvania Attn: [redacted] Trade Practice Consultant Ref.: Complaint # [redacted] [redacted] [redacted] *** Lorton, VA [redacted] Dear [redacted] : My Plumber Heating and Cooling is pleased to provide the following response to the complaint referenced above [redacted] agreed to a service to replace a blower motor, absorption, and flame sensing components in gas furnace in the basement on February 17, The breakdown of this job is as follows: · $Parts and Labor (50%) · $Overhead (42%) · $Profit (8%) We already provided [redacted] with a 10% Senior Discount, to resolve this matter in a timely fashion I will provide him with a 10% refund Please let me know if this breakdown, and resolution is acceptable for [redacted] Sincerely, Michael *J [redacted] Customer Service Manager My Plumber Heating and Cooling
Joe L [redacted] performed a plumbing maintenance inspection under a priority service contract we have with My Plumber During the review, he noticed that an expansion tank on our water heater was incorrectly installed by a previous My Plumber staff member He took the time to correct the error at no charge to us Joe was courteous and knowledgeable He answered all questions we posed with good humor; he offered additional products without a high pressure sales pitch He checked the anode rod and changed it at my request while explaining the purpose and utility of installing a new rod We were very pleased with Joe and his assistant during this visit
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will accept this resolution I take issue with many of the assertions contained in the company's responses, but don't feel as if I can get any further with them I still don't know why I have no warranties on paper, but I give up there, tooThanks for your assistance! Regards, [redacted] ***
Outstanding service and professional staff Called and service pro was at my home within the hour Brandon was able to fix my problem quickly and cleaned the area before he departed
Phil Kand Justin Gjust cleared my clogged kitchen drain and did a superior job
Wayne Fwas clean, open, honest, competent, swift and got along with our dogsThat makes him sound like a Boy Scout, I knowThe sound of water once again swiftly draining and not leaking, however, makes him sound like a top-notch plumber
John W [redacted] is outstanding!!!!!! He performed quarterly maintenance on my furnaceHis is professional and defines clearly and accurately his task of duty I would recommend John to my family and friends Thank you John!!!!!!
We needed a lot of well and inside plumbing upgrades It took two days to complete and we are extremely pleased with the work done by Robert R Should we need future plumbing work we will definitely use My Plumber and ask for Robert R He did an excellent job; was very professional and diligent
September 11, 2015We received your only and final notice concerning [redacted] today.Listed are communications taken directly from our system with [redacted] : • Created By: [redacted] (07/31/13:16:) Modified By: [redacted] (07/31/13:18:CUSTOMER CALLED STATES THAT SHE ISN'T HAPPY WITH THE PRICE SHE PAID, SHE HAS SINCE CALLED AROUND AND WAS TOLD BY THREE OTHER COMPANIES $200, I TRIED TO EXPLAIN TO HER COMPANIES BAIT AND SWITCH ALL THE TIME, ALSO TOLD HER THAT I WOULD HAVE A MANAGER CALL HER, BUT SHE STATED SHE WILL JUST CALL THE Revdex.com.• Created By: [redacted] (07/31/16:37:) Modified By: [redacted] (07/31/201516:40:) LEFT V/M FOR CUSTOMER TO CALL ME• Created By: [redacted] (08/03/10:59:) Modified By: [redacted] (08/03/201511:05:) CUSTOMER LEFT V/M THAT SHE CONTACTED Revdex.com AND WAS INFORMED SHE HAS TO GIVE US A CHANCE TO RESOLVE ISSUE BEFORE THEY GET INVOLVED; LEFT V/M FOR CUSTOMER TO CALL ME BACK•Created By: [redacted] (08/20/12:02:) Modified By: [redacted] (08/20/201512:07:)SPOKE WITH SERVICE MANAGER, WHO APPROVED TO DISCOUNT WORK AN ADDITIONAL 10%; INFORMED CUSTOMER, SHE DID NOT ACCEPT OFFER AND WILL TRY OTHER AVENUES TO GET PRICE REDUCEDAS SHE STARTED WITH Revdex.com, WHO INFORMED HER SHE HAD TO CONTACT US FOR RESOLUTION BEFORE THEY COULD INVESTIGATE; CLOSED CUSTOMER ISSUEAs you can see we did attempt to resolve issue with customerAttached is a copy of the invoice that is signed before any work is done, and after showing that she agreed to pay price of workPlease contact me if I may be of further assistanceHarry WResolutions Manager
Steve Z was very detailed, neat and efficientI'll always ask that the company sends him to my home in the future
Appointment made quicklyCalled minutes prior to arrivingBrandon was very polite an answered questions very professionallyHe cleaned up any mess and wore protective shoe covers! They even had coupons for the work donePayment was easy with a check, credit card or cashVERY pleased with his workWill contact My Plummer again if the need arises and will ask for Brandon!!
Revdex.com of Washington DC and Greater Eastern Pennsylvania Attn: [redacted] Trade Practice Consultant Ref.: Complaint # [redacted] Arlington , VA [redacted] Dear [redacted] : My Plumber Heating and Cooling is pleased to provide the following response to the rejection of our response to the referenced aboveMy Plumber Heating and Cooling went to [redacted] ’s residence on 6-25-We were there to perform a $ HVAC InspectionThis is a visual inspectionWe performed the inspection, and provided our findings [redacted] then sought a second opinion, and went with the findings of the second opinionMy Plumber heating and Cooling will refund the $for the service that we performedWe will not pay for [redacted] ’s decision to use another company when we never physically touched her systemSincerely, Michael *J [redacted] Customer Service Manager My Plumber Heating and Cooling
Very happy with the company's communications letting me know exactly when the plumber was to visitThe plumber Josh F [redacted] was great very professional,explained all work and made good suggestionsWork done well and cleanVery happy with the results even joined the the Priority ClubAll in All very pleasant experience
While
we have empathy for what the ***’s have/are enduring we will not accept
liabilityWe were not aware of the
asbestos situation until after customer informed us, we are not a contractorRegardless of time frame of
installation of floors, we still were not aware of asbestosHearsay is not admissible,
we have no record of this conversation from any employee who worked on this
project concerning turning off the AC unitWe can provide video of how much
dust is created by performing similar projectsCustomer’s lack of knowledge of asbestos in his
home does not make us liable
Air was tested when it was convenient for
customerThe contractor we selected was a neutral 3rd
party company that we have never had any business dealings with and was recommended
by *** of Northern Virginia as they do not conduct indoor air quality
measurementsCustomer has rejected our attempts on several
occasions to complete work which consists of reconnecting plumbing in basement
bathWe do attempt to provide 100% customer satisfaction
when warranted, however this is not a situation, we cannot/will not
provide $worth of work free of chargeWe as any company reserve the right to complete any remedial work, after
the fact customer called us on September 25, for service call due to leak
under kitchen sink
Darrell T arrived on time and did an excellent job of assessing the condition of my furnace He was pleasant, courteous, and efficient He is a good representative of My Plumber
Miguel was pleasant and friendly Did a good job in servicing my air conditioner
See Attachment
wd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.Inboxx Revdex.com of Metro Washington DCMar (days ago)to me ---------- Forwarded message
----------From: Date: Fri, Mar 13, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: ***Dear Revdex.com: I did hear from two representatives from My Plumber since contacting you with my complaint They subsequently credited my *** account for the amount I had to pay another plumbing company to correct their shoddy work I explained to both callers that the reason I contacted you (Revdex.com) was because they ignored my phone call after I called them to lodge a complaint At the time, I was told that a member management would call me back but they did not After waiting two weeks I decided to contact you After you notified My Plumber, I did receive a call from management who asked my to provide them with a paid receipt for the work I had to have done to correct the failure of my garbage disposal they installed The credit was handled in an expeditious manner at that point The manager who did call me said he was finishing a letter to the Revdex.com (which apparently they did not?) and was only waiting to hear from me so he could resolve the problem He also told me that if I had contacted them when the problem occurred it would have had been resolved without the need to contact the Revdex.com The problem was, their tech told me that "because I supplied the part (garbage disposal) there was no warranty" and so noted it on the invoice. Because the time of their work and the subsequent failure of the unit was only a few months, it really did not occur to me that it was due to their workmanship rather than the unit itself It is easy for someone to say after the fact "you should have contacted us" but given their no warranty warning (verbal and in writing) and thinking it must have been component failure, I took the action I did.
All is resolved and I thank you for the efficiency and speed of your assistance in this matter. Sincerely, *** ***From: ***To: ***Sent: Friday, March 13, 7:31:AMSubject: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***. You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***Please click on the link below to access the online dispute resolution web site and read this message
I was very happy with My PlumberBoth Chris WAnd Adam Oworked diligently to solve my problemThey were very polite and very neatThey cleaned up after the jobI will certainly use them againI was so pleased that I signed up for their priority service