Julian Bakery

We are sorry for the issues with your order as we had a major piece of equipment go out on us which delayed many ordersWe have refunded your order and will ship your order at NO Charge to you for the inconvenience Thank You!

Horrible products and terrible customer serviceI wouldn't recommend purchasing from them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [In my original complaint, I mentioned several things, one being that they should offer a discount on the current order or for a future order; since it will have been *FIVE [redacted] weeks next Wednesday, when they propose to finally ship my order, some remuneration would seem appropriateI am not trying to scam anyone; I have managed several businesses, and we would always try to make our customer happy and to encourage them to returnAs of now, please continue processing my order as speedily as possible, given the small number of hours per day/ week you actually work on filling ordersThank you.] Regards, [redacted]

We apologize for the delay in delivering your order but it was delivered to you on 05/14/order # ***
We faced an equipment failure which delayed your orderAttached is your delivery confirmation & tracking information for your order

We are terribly sorry for the delays and we can of course provide you with a credit or adjust and
ship your order*** will e-mail you today to work with you on finding the best solutionHe can be reached directly at ***

We apologize for the delay in your order as we had an equipment failure which caused the delayWe have attachedyour refund receipt for you

I spoke to our customer service rep *** who I copied on this issue.
Verdana, sans-serif">She states the following:
I informed *** I would be sending her a replacement, I asked to confirm her shipping address to make sure she is still at that address She hasn't respondedI don't know why she's filed with the Revdex.com, we've been going back and forth with emails for not that longAlso, she never asked for a refund or a replacementJust a replacement, which is what I'm sending her, since I see her address is the same in the email she sent with the Revdex.com
Customer Information:*** *** *** *** *** *** * ** ***Daytime Phone: ###-###-####E-mail: ***@sbcglobal.netThe details of this matter are as follows:Complaint Involves:Product Issues Customer’s Statement of the Problem:I have contacted the bakery several times over the month of January regarding two online purchases I had madeThree out of four of the loaves of bread came with mold and mildew on them, there was condensation in the bags upon deliveryI took photos and the spots were bright green*** of Julian Bakery told me that the spots were physllium, however, I bake with and use psylluim and it does not darkenAlso, the moldy spots smelled, tasted bad, were dime sized and bright greenI sent four photos to *** and explained everythingThe purchases were made in January and March I wanted to complain sooner, but was in a bad car accident in March 2013, that put me in the hospital and unable to walk or use my arms for many monthsI just this past January have been able to contact the companyI know what mold and mildew looks like and that was moldThere were several spots in each slice through the whole loafBy the time I picked out each spot, to try to save the bread, there was not much left as the slices are smallI had followed the companies exact instructions to put the bread in the freezer upon deliveryI was home both times the bread came and opened to the box and put them right in the freezerI did everything I was supposed to doAfter the first shipment, I had hoped it was just a fluke and gave them the benefit of the doubt, but when the second shipment also was moldy, I wouldn't order again unless I could be assured there would not be mold, or I would receive replacement loaves.Complaint Background:Product/Service: breadPurchase Date: 1/7/2013Problem Occurred: 1/7/2013Model: PaleoAccount Number: Order Number: Talked to Company: 1/15/2014Talked to Company (2nd): 1/16/2014Talked to Company (3rd): 1/23/2014Name of Salesperson: Purchase Price: $58.26Disputed Amount: $58.26 Desired Settlement:I would like a refund for both orders and replacement loaves of bread

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I already opened the bars to ensure that I did not like any of the flavorsAfter taking a bite of each and being disgusted, I threw the bars out A satisfaction guarantee by nature requires you to test the product so sending back unopened product for a refund and having to pay for the shipping myself does not sound like a guarantee to me (even if I still had the unopened bars to send back) I received the bars almost two months after I ordered them after being "guaranteed" that they would arrive by several different dates I would just like JB to come to an understanding of what a guarantee is and not make promises to their customers they cannot keep I ordered from you; I was unsatisfiedPlease refund me the money I wasted on your bars based on your satisfaction guarantee
Regards,
*** ***

This order is scheduled to deliver today 03/03/and we truly apologize for the delay but we had a piece of production equipmentthat failed and all delayed orders are now delivering this week.Please use this link to track your
order: https://tools.usps.com/go/TrackConfirmAction_input?strOrigTrackNum=***Going forward to ensure this doesn't happen our new secondary production facility is now onlinewhich will allow us to ship within to hrs.Thank you-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does,
will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would only be satisfactory to me if they send the other flavor sunflower butter instead or the coconut which I already emailed to them last week which they told me I would have received last monday which I NEVER got. Now they sent the same response. If they can send me the bars by the latest Monday next week I will be ok with it including the free box that can also be one of the flavors I already chose that is in stock. If not refund my money please. This is crazy that they sent me this same message weeks ago.Why does this company charge people the day after they take the order and send a shipping note every time and then not ship the item for months which their guarantee is 5-business days. Unacceptable also no phone number to call and unresponsive or the same emails over and over again with no resolutionI will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On May 27th Julian Bakery responded to my Complaint that was filed regarding me paying for items that I have not received and monies that they indicated to me would not be refunded for the same.They then responded through the Revdex.com which stated they offered me an immediate refund of monies that same day, sending out a different order that was altered to what they had available the following day or waiting until Tuesday May 31st for my original order (order no***) to be immediately shipped that day.I accepted ANY of those three things in an effort to resolve the matter. To date, June 7, 2016, NOT ONE of those things have occurred.So this matter is not resolved and I'd like to proceed with my complaint.Sincerely,*** ***
Regards,
*** ***

I ordered some bread and it is disgusting They mistakenly sent gluten free bread They will not let me return it We cannot even eat it...it is so terrible

Your order was refunded per your previous e-mail request on 04/and we have attached a copy of your refund receipt

As per your previous e-mail to us regarding order # *** we had already refunded you on 06/06/
" background-">Attached is a copy of your refund receipt

Revdex.com:
I have reviewed the response made by the business and we just want a refund or replacement barsWe have already spoken to someone at this outfit once beforeOur address is *** *** *** *** *** ** *** Last time it look nearly weeks to receive the product and we are expecting everything to be handled in a week or lessThey can reach me at *** I have tried calling their office numerous times and they never call backI also want the business to call me to discuss this
Regards,
***

We apologize for the delay and we are going to have *** Wilkes e-mail you today regarding your orderHe can alsobe reached directly at *** and he will make sure your order ships today. Thank You: *** ***

We apologize for the delay in delivering your order but it was delivered to you on 05/14/order # ***We faced an equipment failure which delayed your order.Attached is your delivery confirmation & tracking information for your order

We are terribly sorry for the delay caused by our equipment issuesAttached is your refund receipt.Please note as your order was in process of being shipped by next Thurs you still may receiveyour order at no cost as you have been refundedWe hope if you enjoy the bars that you will re-order
after 05/as we will be shipping orders within to business days goingforward