Julian Bakery

This customer has never contacted us and we do not refund based on customers not liking our product per our websites how to order page.Thank You-

[redacted],  We apologize your order was delayed but it was shipped last week and delivered to you yesterday. Here is your tracking link: https://tools.usps.com/go/TrackConfirmAction_input?strOrigTrackNum=[redac...⇄ you still wish to return your order for a refund please make a...

copy of your receipt and send it back to the address listed on yourreceipt. Upon receiving we will process your refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and,...

if it does, will consider this complaint resolved.
Regards,
[redacted]

Your order had been previously refunded per your request.
 
Attached is the previous e-mail sent to you confirming this took place.

We are sorry you had problems reaching us as we did not have any messages from you. We have issued a refund as of 12/06/14. Please allow 3 to 5 Business days
for the refund to show up back on your card.
Thank You-

[redacted],
  We are sorry for the delay your order had and that USPS ended up crushing your shipment in transit. 
We have refunded your order: Refund (Unique Transaction ID # [redacted])
Thank You -

Horrible products and terrible customer service. I wouldn't recommend purchasing from them

I ordered Paleo Bars on Feb 29th and received an email with tracking number. checked tracking number and it went no where. Never received bars. After several complaints and blasts on FB. They said it was a production failure and I would have them within the week. Still not delivered. Another blast on FB (because they claim myself and me friends like them who have never tried them). Another email apoogizing saying I will teceive them withing a week. Again nothing. Emailed requesting refund and no response and no refund! Not sure their problem. Just want my money back. People I know that tried them said their were horrible. REFUND PLEASE!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.
That is not me nor my PayPal address. My name is [redacted]
Regards,
[redacted]

Our money back guarantee states we refund for any unopen bars returned. This is outlined on this page: http://www.julianbakery.com/paleo-protein-bars/We will be more than happy to refund you once you return the bars at your expense to: 
[redacted]
[redacted]
[redacted]...

**
[redacted]

Per your request on 09/19 that you e-mailed our customer service reps we had cancelled and refunded your order # [redacted]
Attached is verification of your refund.
 
Thank You

Your order delivered on June 8th via USPS https://tools.usps.com/go/TrackConfirmAction_input?strOrigTrackNum=[redact...⇄ you!

we are willing to provide a refund if she removes the [redacted] review she posted and agrees
To stop posting negative reviews all over the Internet.

We are terribly sorry for the delay and have attached your refund receipt. Please note you still may receive your order
as it was in the process of being shipped. Please enjoy at no cost and know that after 05/18 all orders will ship within
2 to 3 business days as we...

have installed new equipment and will be able to meet the current high incoming demandfor our product.

Your order had been cancelled and refunded 10 days ago per your request. We sent you the attached verificationfrom our Merchant Services Account ([redacted]) which will refund you payment method in full

We are terribly sorry and apologize for the lengthy delays caused by an equipment failure. Attached our your refund receipts 
Please note you will probably receive your orders even though we have refunded them as they may have already been shipped.
As a courtesy please keep them...

at no charge and enjoy as we do want you to be a happy customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On May 27th Julian Bakery responded to my Complaint that was filed regarding me paying for items that I have not received and monies that they indicated to me would not be refunded for the same.
They then responded through the Revdex.com which stated they offered me an immediate refund of monies that same day, sending out a different order that was altered to what they had available the following day or waiting until Tuesday May 31st for my original order (order no. [redacted]) to be immediately shipped that day.
I accepted ANY of those three things in an effort to resolve the matter.  To date, June 7, 2016, NOT ONE of those things have occurred.
So this matter is not resolved and I'd like to proceed with my complaint.
Sincerely,
[redacted]
 
 
Regards,
[redacted]

We are terribly sorry for the delay and have attached your refund receipt. Please note you still may receive your orderas it was in the process of being shipped. Please enjoy at no cost and know that after 05/18 all orders will ship within2 to 3 business days as we have installed new equipment and...

will be able to meet the current high incoming demandfor our product.

Our money back guarantee states we refund for any unopen bars returned. This is outlined on this page: http://www.julianbakery.com/paleo-protein-bars/
We will be more than happy to refund you once you return the bars at your expense to:
 
[redacted]...

[redacted]

Your order [redacted] has been cancelled and refunded.  Attached is your refund receipt.