Julian Bakery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if
it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution would be satisfactory to me. I do not believe the company is being truthful about the delayThis is a recycled response (used previously in response to complaints here as well) and if the equipment was broken, how are other products produced in the same machines still being produced for sale in other venues? I have received my refund and will consider this matter closed, though I still find Julian Bakery to be operating under deceitful and immoral processes
Regards,
*** ***

***,
We apologize your order was delayed but it was shipped last week and delivered to you yesterdayHere is your tracking link:
https://tools.usps.com/go/TrackConfirmAction_input?strOrigTrackNum=***
If you still
wish to return your order for a refund please make a copy of your receipt and send it back to the address listed on your
receiptUpon receiving we will process your refund

We are sorry you didn't get the delay notices we sent which outlined revised datesAs you posted your comment to a promoted
ad it was not properly placedWe always do our best to ensure we ship on time but on occasion their are things beyond our controlIf you do decide to order
please email [email protected] and we will add in free bars.
Thank you-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Your order has been refundedWe do apologize for the delay caused by our equipment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does,
will consider this complaint resolved
Regards,
*** ***

I have refunded your order ***
We apologize for the extended delay caused by production issues in the Primal Protein Bar line

I placed an order of $in protein bars with this company on March Today is May 25th(!) and I still have not received my order! In the order confirmation it says it would arrive in 7-daysOn April 4th a tracking number was created, and I received this message "Your order was baked and shipped on 04/06/and you can track it on 04/07/You should receive your order on or around 04/08/2016." Well that was obviously a lie, and from here on I heard nothingI kept tracking the shipment, but it never actually showed as shippedBetween 4/& 5/9, I wrote the company five times, asking where my order was - no response! I also tried calling the customer service number, but could not reach anyone nor leave a voicemailOn 5/(after publicly complaining on Julian Bakery's Facebook page!) I FINALLY received an email, saying the company had a piece of production equipment failNo one even cared to inform waiting customers about this!? I had already been waiting for over month! They also still kept advertising their protein bars on their Facebook page.This is the email I received: "The issue is now resolved and we are producing again and will ship orders placed after 05/within 48rsIf you want to wait for your order to ship complete it will ship on or before 05/for delivery on 05/or we can modify your order with these flavors (below) and ship Tomorrow" I declined to modify my order and demanded that my order would ship ASAPWell, I never received my order on 5/20...still waitingThis is their most recent "promise" :"All delayed orders will deliver on or before 05/and we ask you check your tracking number(s) you were originally e-mailed around 05/28." The email doesn't even make sense, because 5/is this coming Saturday...!?
Apart from this mess, I already had a bad experience with Julian Bakery in 2012, where I received moldy bread 2x in a row (still have the pictures & emails)Should have known better back then

***, We are sorry for the delay your order had and that USPS ended up crushing your shipment in transit. We have refunded your order: Refund (Unique Transaction ID # ***)Thank You -

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi,I would like to get in touch with someone regarding above complaintI agreed to the resolution that the company said they would do which was them sending me the product I had paid for as well as free productAs of today I have still received nothing from the company as they promised in the resolution to the complaintI would like to re-open the complaint since they have not done what they promised they would do and I have received nothing that I paid for almost months ago and they have not responded back to me.Thank you
Regards,
*** ***

Date: 10/14/
Case * ***
Order * ***
We apologize for the delay in responding to your case and will of course refund youWe found
the *** delayed the delivery of your order and it arrived spoiledA refund was issued on
/>
10/14/and will show up on your card in to business days
Thank You,
*** *** * ***
Julian Bakery, Inc

I placed an order in the beginning of April for protein bars with this companyThey told me it would ship out within a few days and gave me a date to expect the packageA shipping label was created for arrival on April On April 21, I contacted the business because my package had not arrivedI received an automated response telling me the protein bars were on back-order and I would receive them within a couple weeksThey gave me a date to expect the deliveryA week after that date, I contacted them again to let them know the delivery had not arrivedI received another automated response telling me they were still on back-order and giving me another date to expect them, or that I could email back to cancel the orderThe next day I received a cryptic email from "Gladys" with customer support telling me to double-check that they were probably shipped and it hadn't updated in the system yetI had no means of double-checking anything because I had no tracking number so I responded with a request to cancel my orderOn the day delivery was expected nothing arrived so I assumed I was in the clear and it had been canceledTwo weeks later the bars were delivered, I checked my credit card and I was charged for themThey were tossed into a plastic shipping bag and had all flattened, dented, etcI sent an email to customer service regarding my not wanting of the bars and received no response, even after telling them I would contact Revdex.com

We are so sorry this happened as our co-packing facility made a small batch of bars that had to much water resulting in moldThis issue has now beenresolved and we would of course refund your money as we want you to be happyPlease send your order # as I don't see an
online order for youDid you by any chance place a phone order?
As soon as I can locate your order we will refund itThank You-

Your order has been refunded Refund
background-"> (Unique Transaction ID # ***)

Your order has been cancelled and refunded back to your *** through our Merchant Company ***.Attached is your refund receipt for order # ***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not approve the business response because it does not address the issue of advertisement nor do they plan to put me in a position where I am not at a lossThe company repeatedly, on many forums, makes a boiler plate "apology" resulting in a refundThe purchasers, including myself, are reimbursed but the company has no consequenceThis is unacceptableA company cannot offer any sort of guarantee, repeatedly break that guarantee, and still get an A+ rating by Revdex.comIn a very short amount of time there have been complaints regarding this company (that I am aware of to date)Knowing that most people don't take the time to complain - I can only image how many people are being lied to just like I wasHad the company provided superb customer service and offered some sort of compensation in a form that would actually hurt their bottom dollar (be it free samples, store credit, including delivery of original order - anything) that would evidence a true apologyThat would show that the company understands its wrong doing, cares about its customers, and would work to fix the issue because repeated "bottom dollar hits" cannot continueBut no - this company wants continue to violate its advertisement claims, NEVER send products out, literally months after the order was placed contact their customers, and then make a simply stock apology, refund the money, and move onUnacceptableAs it is clear that my order still has not shipped even though it has been days since I placed my order, I would like a complete refund of my money and the company to stop their advertisement tactics
Thank you for your time, attention, and forthcoming replyRegards,
*** *** (be it store credit, free samples, including delivery of the original order - anything)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I sent an email to cancel this order prior to them shipping itThey did not cancel the order and shipped it anywayIf you look at the reviews for this company on your website along with reviews on ***, you will see that they have a history of this behaviorI immediately marked the package refused when it arrived and put it back in the mailboxThe postal carrier picked it up the following dayMy monies need to be refunded immediatelyThis is the only outcome that will be satisfactory to me besides giving this company an F grade on your website so that they will be less able to scan someone in the future