Julian Bakery

I talked to all five customer service reps and they said the following:
We had no emails in our system from him until
data-term="goog_966353057" tabindex="0" "border-bottom-width: 1px; border-bottom-style: dashed; border-bottom- position: relative; top: 2px; z-index: -1; background-">5:36pm last night (after we already left) and only voicemail at 6:04pm last nightHis order is arriving today 02/[redacted] responded to him this morning with the following email:
Hi [redacted],
The reason we could not get your order shipped out on 2/, is
because we were waiting for our shipment of Stevia to arriveIt was
supposed to be shipped to us on 2/but due to weather issues, it did
not arrive to us until 2/That is the reason your tracking number
had not updated yetWe did however, bake your order fresh on Monday
2/and it is out for delivery to you todayhttps://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=94[redacted]
We are an extremely small company and try to notify as many
customers as we possibly can about back ordered items, but sometimes
we can't get back to everyone right away, due to only having a few
people working in the office at this companyWe just got your
voicemail and email today, but don't worry, your items will be
delivered to you todayPlease let us know if there is anything else
we can do to help
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This company must delete negative comments and reviews because dealing with them so far has been an absolute mess. I ordered from them months ago, placed an order, was told it would ship and was given a ship date. It shipped three weeks after that ship date. About two months later I got an email saying that all production problems were solved and that they were happy to say that all orders were shipping out within days. So I decided to give them a try again. I ordered again and to my delight was given a tracking number and an estimated day of delivery that was within a week. After that week went by, nothing shipped. Days later a generic email is sent out saying that by next month their shipping problems should be solved and everything should be shipped within days. If your order is on backorder, they apologize. I email them to ask them if my order was on backorder, no response. I email them again to ask when my order will ship, it is now 3 weeks after I placed the order and I am told it will ship in a week. That is 4 weeks later. I ask to cancel my order for a refund. I am told that I will have one within 48 hours. It's now been 11 days since the refund request. No refund. No product. PS - I ordered vitamins, which should have been shipped right away. A loaf of bread, bars and wraps. Wraps should be ready to go. I can see the bread and bars taking time but this is just a MESS. Avoid them unless you want a headache

Your order [redacted] has been cancelled and refunded. We had intended to ship your order next week andif you still are interested in our bars please place your order after next Wed to ensure a timely shipmentwithin 3 business days.

We except returns on any unopen products. Please return the product to us for a refundat: Julian Bakery Attn: Returns[redacted]Oceanside CA 92054**Please include a copy of your receipt and upon return we will refund the card you originally used**

We are sorry your order arrived in this condition and have refunded you. Please keep the barsand know we will work on preventing this from happening in the future. Thank you-

We apologize for the delay in your order as we had an equipment failure which caused the delay. We have attached
your refund receipt for you.

Did you want to wait or cancel and be refunded?

I have ordered product online from this business in April- I was notified that my order was shipped and was sent a tracking number- The shipment was never rec'd. When I contacted the business via email a few times , I was informed there had been equipment issues and the shipment would be delayed. As each stated ship date passed , I would check back to the Business site and find yet another pushed back/delayed shipment date, now approaching 2 months. I am wondering if I will see my money or my shipment of goods. Too bad I really wanted to try the product..

We are sorry for the delays and issues caused by the delayed equipment. Attached you will find a copy of your refund receipt.Please note we have purchased additional equipment to prevent future delays and will be shipping all orders within 2 business daysafter 05/18.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I already opened the bars to ensure that I did not like any of the flavors. After taking a bite of each and being disgusted, I threw the bars out.  A satisfaction guarantee by nature requires you to test the product so sending back unopened product for a refund and having to pay for the shipping myself does not sound like a guarantee to me (even if I still had the unopened bars to send back).  I received the bars almost two months after I ordered them after being "guaranteed" that they would arrive by several different dates.  I would just like JB to come to an understanding of what a guarantee is and not make promises to their customers they cannot keep.  I ordered from you; I was unsatisfied. Please refund me the money I wasted on your bars based on your satisfaction guarantee.
Regards,
[redacted]

Your order [redacted] has been cancelled and refunded. We had intended to ship your order next week and
if you still are interested in our bars please place your order after next Wed to ensure a timely...

shipmentwithin 3 business days.

This customer cancelled and was refunded on 02/04/15.

We are terribly sorry for the delay on shipping your order. We had a major piece of production equipment go out which caused the delay.Your ordr order had been shipped on 02/16 and will deliver tomorrow on 02/19 Please use this tracking...

link:
https://tools.usps.com/go/TrackConfirmAction_input?strOrigTrackNum=[redacted]
Note: The Shipping tag was created on 02/03 but your order didn't ship on 02/16. To ensure this type of delay
doesn't happen again we have setup a secondary large facility to handle the large increase in orders we are getting.
This facility will be up and operational in the first week of March. 
As we have been in business since 1990 there has been very few times we have had a major piece
of production equipment go out. 
Thank you for your patience and understanding.

Date: 10/14/14
Case [redacted]
Order [redacted]
We apologize for the delay in responding to your case and will of course refund you. We found
the [redacted] delayed the delivery of your order and it arrived spoiled. A refund was issued on
10/14/14 and will show up on your card in 2 to 4 business days.
Thank You,
[redacted]
Julian Bakery, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are sorry you didn't get the delay notices we sent which outlined revised dates. As you posted your comment to a promotedad it was not properly placed. We always do our best to ensure we ship on time but on occasion their are things beyond our control.If you do decide to order please email...

[email protected] and we will add in 2 free bars. Thank you-

The vitamins we sell are sealed completely was the seal broken upon arrival or just the cap? Do you have pictures to validate your claim?

Unfortunately your order was delayed because we are out of stock of Coconut.
Please let us know if you would like us to refund back the coconut and ship the other items.
If so we can include a free box for you at no charge or refund your entire order.
Thank you-

As per your request via e-mail your order [redacted] has been cancelled and refunded on 06/06/16 attached is your refund receipt.