Julian Bakery

Please return any unopened product to us for a FULL Refund to:Julian Bakery, Inc.Attn: ReturnsGarrison StOceanside CA 92054We will refund any products you return to us back to your credit card

We are sorry your order arrived in this condition and have refunded youPlease keep the bars
and know we will work on preventing this from happening in the future
Thank you-

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
They also offered me a $credit, but when I asked them about it they never responded to me again
Regards,
*** ***

Your order had been cancelled and refunded days ago per your requestWe sent you the attached verification
from our Merchant Services Account (***) which will refund you payment method in full

Order # *** was delivered on 02/27 Use this tracking number to confirm: https://tools.usps.com/go/TrackConfirmAction_input?strOrigTrackNum=***Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I waited for the business to perform this actionThey got most of it right, but the bars they sent as a gesture of good will were made from beef when I had specifically asked for egg white onlySo they still screwed up but it's better than nothingThey seem to just be incompetentThank you for your helpemails from me were ignored until I complained to youRegards,
*** ***

We are sorry that happened and have never heard of such an issue occurring. We have refunded your order # ***Thank You -

We responded to your email yesterday and have sent a replacement as you neverMentioned anything about getting sickYou only mentioned that the bars were oily unfortunately we already sent the replacement to you yesterday at no chargeYou should have responded to our email after we sent
tracking to you so we could have cancelledPlease close out this dispute and contact us at [email protected] if you do not enjoy the replacements we sent

I have refunded your order ***We apologize for the extended delay caused by production issues in the Primal Protein Bar line

Please return any unopened product to us for a FULL Refund to:
Julian Bakery, IncAttn: Returns
Garrison St
Oceanside CA We will refund any products you return to us back to your credit card

This order is scheduled to deliver today 03/03/and we truly apologize for the delay but we had a piece of production equipmentthat failed and all delayed orders are now delivering this weekPlease use this link to track your
order: https://tools.usps.com/go/TrackConfirmAction_input?strOrigTrackNum=***
Going forward to ensure this doesn't happen our new secondary production facility is now online
which will allow us to ship within to hrsThank you-

You have been refunded

We will not have your order ready to ship complete until 07/so we can do one of the following four thingsShip the Paleo Bar Variety Pack Today for delivery within business days and then ship the Primal Bars on 07/Refund you just the Primal Bars and ship the Paleo
BarsRefund and cancel your order
Substitute other flavors and ship the equivalent amount of bars to youPlease let us know what you would like to do

Per your request on 09/that you e-mailed our customer service reps we had cancelled and refunded your order # ***Attached is verification of your refund. Thank You

Per your instruction in your e-mail you sent us on 03/we have shipped your order instead of refunding itTracking Link:
https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=***
Your order is
scheduled to arrive on 03/(Monday)
Thank You!

Emailed company twice requesting information regarding my order placed on 4/14/They sent me a shipping confirmation with a tracking number that does nothing, it cannot be trackedI have not received my order, or any contact from them regarding an issue with my order, even after I've called and emailedIt's now May 11th, almost a month after I placed my order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I waited for the business to perform this actionThey got most of it right, but the bars they sent as a gesture of good will were made from beef when I had specifically asked for egg white onlySo they still screwed up but it's better than nothingThey seem to just be incompetentThank you for your helpemails from me were ignored until I complained to you.Regards,
*** ***

We are terribly sorry and apologize for the lengthy delays caused by an equipment failureAttached our your refund receipts Please note you will probably receive your orders even though we have refunded them as they may have already been shipped.As a courtesy please keep them at no charge and
enjoy as we do want you to be a happy customer

*** *** ***:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I only have proof of me contacting them once It was through their contact page on the website Here is the automated email response I received from them on 4/26/14..."Thank you for contacting Julian BakeryWe have received your messageSomeone will be in contact with you shortlyIf you are still experiencing issues, please don't hesitate to call ###-###-####
Thank you,
The Julian Bakery Team" But no one ever personally replied
Also, what about the syrups that had loose/broken safety seals and can not be used? Surely they have to refund me for those since it isn't safe for us to eat them.
Regards, *** ***

I ordered from Julian Bakery on 4/1/2016. I received an email on the 13th saying that my order was baked and shipped and should be receiving it on the 20th. They also sent me the tracking number. When I tried to track my package there was no new updates. I tried emailing them twice and got no response. When I called their toll free number I got a pre-recorded message that said there were delays due to equipment failure. There mailbox was full so I couldn't even leave a message to cancel my order. I see that I am not the only one complaining about them. Their company is nothing short of scandalous and lying should not be one of their business practices!!