JustAnswer

JDM 1/07/2019
ZERO STARS-Beware if you use this site, the trial easily turns into a membership you may not want. Very deceptive !!

I have been having some issues with my car, and came across JustAnswers. Seemed like an interesting service, so I I signed up with justanswers for a $5 trial. The response I received was pretty vague and found some better solutions online in the message boards.
Anyways, I didn't recognize the email messages regarding my membership renewal after 7 days, and was charged $34 for annual membership sunday morning. I call customer service (11am on a sunday) and was told that the 7 day trial had expired and they couldn't refund my membership "because I had agreed to the contractual terms". I was literally 11 hours too late. Had I called at 11:59pm the night before, they could have refunded me.
After looking through my email, I noticed that they sent an email entitled "Your membership benefits". I didn't open the email prior to be charged, which I assume is partly my fault. After talking to the customer representative, I looked at the email and at the very bottom of the states " Your membership plan: Price: $34 Next payment: Jan. 05, 2019"
In my opinion, this is a very misleading way of charging someone. No explicite email saying " your membership renewal". The irony is that on their contact webpage, they state "Your satisfaction is our #1 priority". Obviously, that is not the case.
My recommendation: do not sign up for trial, as it seems like they are a company engineered to take you money before you realize what happened.

I asked a question regarding a printer and MacBook problem. I paid $4.50 and received no answer. I was charged ten cents five times for something related to clean water, ending cancer or whatever. I received no response of any kind from your service at any time. Then I was charged $46.00 for some membership. I want no part of your just answer whatever it is. Please credit my account $46.00 immediately. This is beyond fraudulent business practice!

I asked a couple of questions on JustAnswer thinking it was a free service. I did not realize it was not, nor did I realize I was accepting a "free trial offer". I frequently check activity on my
credit cards and I discovered a charge of $46 on my American Express bill dated Dec 5, 2018.
I sent an e-mail to the company and received a reply to confirm that my membership was turned off on 12/07/2018. However, the charge was not removed from my credit card. Now I am informed that I did not respond within a 7 day period. My first contact was on Nov 28, 2018. I am not certain when the 7 days started, but I feel that I was not properly informed of this and I did not receive any consideration for return of the $46.
I have run a business in the past and would gladly have given a client a refund if they were unaware that a "free trial" meant that you would be charged.

illegally charged for subscription after cancelled

Don't be fooled. I paid $5 for "trial" as I had a Sunday night question for a HVAC person. I immediately notified JustAnswer that I did NOT want membership to be continued. I've now been billed for Nov and Dec membership at $28 each. They apparently have no record of me stating that I did NOT want membership and have now told me "no refunds." I am disputing this with my credit cards company and will then file with Revdex.com if no resolution. Beware, the experts are not scams but the business practices of JustAnswer are indeed questionable.

They are a complete scam. $30 for them to say call me? I don't think so. It's just another scam out there to take money from the American public. This was the first time and only time that I use this farce of a business.

This service is wonderful. I was especially impressed by the quick response to my questions and the sincere effort put forth by the advisor to help me.

I am technologically challenged but the process went smoothly and relatively quick. Process was easy to follow, received my information after providing my question, and reasonably priced. Thanks

Answered my questions completely and provided me with other information that related. She was quick to respond. Thanks for all the help.

Issac was great. He was extremely patient and explained the process very clearly. Great help!
Thank u

Had the answer to my question and answered it correctly.

As a private investigator I encounter clients who have legal questions and they need quick answers. Not only does Just Answer provide such a service, but they are thorough with their response and dedicated to doing a job well.

Fast and professional service! Highly recommended!

This company does a great job of answering questions. Big problem is there "free membership trial". It auto renews without warning and when you call back to have the fee refunded, they will not help you. During my chat with them at the beginning of the free trial I asked for my trial period and or membership to be canceled immediately. They said they can not do that. The reason they can not do that is because they want to auto bill you in a few day and then not return the money when asked. I will never use their service again. They need to change their ways!! Terrible customer support!

was extremely helpful with resolving my questions. Candidly, I am a retiree and not really technologically inclined so when my wife and I bought a LG smart TV I had difficulty in completing the channel tuning process. I had completed the connections as directed by the set-up process but yet the channel tuning process did not work. *** was very patient with me as I asked my questions and was extremely detailed in his answers. As a result, the problem was quickly resolved.
Prior to retiring, I was involved in Operations in my company and the goal we had was to insure that all customer questions/concerns should be addressed quickly and accurately and that a customers problem becomes a positive experience. Clearly, *** achieved that goal!! Thank you so much!

I never expected that the solution of the problem was simple. The advice was not only do not answer but they were well inform about criminal acts that almost destroyed families. JustAnswer are willing to help in the most difficult moment when you have no idea what to do. Thank JustAnswer.

just answer is the best that I ever deal with they know what they are talking about and can get you up and running.

The Tenant/Landlord Lawyer gave me the much needed information regarding my ESA. The apartment complex tried to bully me into getting rid of her due to her barking was disturbing my neighbors. Now I can sit in my home with now worries of possible evictions.

A lifesaver.. I was literally hours away from purchasing a car when I used your services, and you provided invaluable feedback (Yikes! Saved me a lot of heartache and expense!) A sincere THANK YOU!