JustAnswer

I had seen blood in my dog's urine and thought it had something to do with a raisin she found and ate, but they promptly let me know they thought it was a urinary track infection. The next morning I made an appointment with her regular vet to verify their findings and have her treated. It gave me peace of mind instead of spending a long night worrying about my baby girl.

Mine was a legal question regarding shrubs and property lines. I got an answer to my question in a few short minutes. The only surprise was having to pay $5.00 then $31.00, wasn't expecting that. Yet it beats the consultation fee an attorney might have charged. Also there was a pop up asking for a $59 payment for a phone call option to have my question resolved. I ignored it then the attorney said he didn't offer phone calls. I thought this was a bit unusual Four stars because I could have been suckered into paying much more than I needed to.

They ripped me off. Asked for a $5 good faith refundable deposit. Instead of $5 they took $47 with no answer. So, I had no help from them - just a wasted $47. This was such a SCAM!!

I was very pleased with the prompt response from the vet. I was debating taking my boy to an emergency vet for big bucks, and his answers reassured me. He was right and all is well now.

This site was very helpful and informative. The response was received very quickly and was very helpful.

The technician got back to me fast and got us on the right course to fixing our brake problem.

Business is a scam. Automatic transition should be unlawful. Likewise information provided by supposed expert was weak. Panasonic should be ashamed for linking to this...

If you google "kitchenaid customer service" you will get Chat with KitchenAid Support | Techs Troubleshoot For You Now?.
If you start a chat with a question you will get an info box with a robot asking to send you to Just Answer, and specifying ?"join just answer for only $5 (FULLY REFUNDABLE)". (emphasis mine) It seems as though KitchenAid has outsourced its customer service.
This appears to be a trial membership which you can cancel within 7 days for a full refund. I expected to be provided open access to a bulletin board where the members mutually exchange problems and solutions.
However, Just Answer posts your question and an alleged "expert" responds with an offer to give you an "answer" for $24. IT'S NOT OPEN (FREE) ACCESS.
Even if you do not respond to the "expert", Just Answer considers you to have used your trial membership and they charge your credit card. Calling their number gets you somebody in India talking legalese which basically amounts to "We keep your money."
Fortunately, my credit card company stepped up and made me whole. I also called KitchenAid and informed them that Just Answer seems to be hijacking their customer service.
$5 is not a big deal, but deceptive advertising like this may rankle another unwary consumer.

If I could put in a negative number I would. I signed up for a $5 trial. They then hit my VISA for $5 and $28. I sent an email stying STOP. They then hit my VISA for another $28. This firm is not to be to be trusted. I am extremely dissatisfied. They do not care other than for money.

I recently contacted this business to get a problem correct with my TV. I was under the impression I could ask a question and pay a $5.00 fee to get my answer. So I went ahead. They resolved my issue. When I got my Visa bill I was surprised to find charges of $ 72.00. $26.00 for the question and $46.00 for a membership. I was totally surprised . I called and complained . They said they were sorry but I accepted there terms and conditions, I was not aware that I had, I believe their marketing policies are deceptive and miss leading. I think others who would try to use their service should be warned about their devious and misleading practices , and not get overcharged as I was.

This service advertises 24/7 answers to your technical service questions. Questions are answered in a manner of minutes. They charge $5.00 up front and an entry level membership of $28.00/month. I asked a question on a recent Saturday morning early and waited 26 hours and received no contact whatsoever from an expert or a JustAnswer representative with any status. This is a broad based answer service that I feel is too broad based and therefore can not answer anything question in a timely manner. I can understand the high number of complaints they are getting via the Revdex.com. I would not recommend this service to anyone.

At first the cost was $5 then it went up to $31 after I gave my info. Then I tried to cancel and they said it’ll take 5 business days whereas when I ordered it said 1. Misleading

Don't get caught up in their scam. They do nothing for you that you cannot do yourself on google.

I was charged $5 then $33 then $5. While try to get an answer to how much my great grandfathers pocket watch is worth. They keep playing you along try to get more money. I NEVER did get an answer. I told them I was offered $10,000 and they said for me to take it because its not worth that much. Lordy that was my answer.

Does not make it easy to cancel. You have to talk to them for 10 minutes before they will process it.

Re: "Self cleaning latch ...You have a response from the Expert"
On Thanksgiving morning I discovered that one of my ovens was acting erratically. Even though it was my third oven that was working improperly, I did need it as at least a warming oven so I found the number for this on-line repair company and called.
The gentleman that I spoke with was very polite and helpful. However, it turned out our oven could not be repaired by phone. He asked me to shut off the breaker for 10 mins and turn it back on -- which did not do the job. In response to my question, he was able to find out the age of my wall oven through the serial number. He advised me not to use it because he said it was likely to heat erratically and could become very hot.
While not what I wanted to hear, I was happy to get some professional advice on a holiday morning when my own repairman would not have been available.
Thank you for a good service.
We could not get the oven working again, but at least I had some professional advice on a holiday morning when I'm sure no one could have come to my home.

My cat ate a rubber band and I was somewhat conflicted about taking her to the Vet or taking a wait and see approach. The Vet replied quickly and eased my mind assuring me that the cat would most likely be fine, just to monitor her for sings of pain, nausea or vomiting. I only needed the reassurance to get a good night's sleep. So far, 12 hours later my cat seems fine.

Needed a professional option and that is what I got. Very knowledgeable. Thank you

I had a major issue with a printer. *** was patient and quite knowledgeable in a series of back and forth messages. He was personable and it was as though we were speaking to each other in person.

A week ago I was working on my Ancestry.Com. family tree, suddenly it stopped working. I was unable to access the information that I needed as well as Ancestry E-Mail with DNA hints. I contacted JustAnswer on chat line. They accessed my computer remotely and found the problem. It didn't take long to resolve it. I am very satisfied and will use them again.