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JustAnswer

PO Box 29045, San Francisco, California, United States, 94129-0045

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Had a puzzling non-emergent issue with my vehicle so I decided to try this, seems like every time I head to a dealership I get a $400+ solution. I googled my issue and just answer popped up and I decided to give it a try. I was a little nervous, since it's a paid service and the internet and all but was pleasantly surprised that the ASE certified mechanic had my answer WITH the diagnostic diagrams in a matter of a couple minutes. I have my logical solution and he had no expensive parts to sell me. I am very happy with this experiece and will certainly use it again!

Thank you though my problem was one of a non emmergency Just Answer was of help in directing me in the right direction. I will use them again.

I opted to speak to a vet by phone and he shared his experiences with his kitty which were the same as mine. He offered a solution to my problem and I am going to implement it and see if it works. It was VERY positive to know I was not the only pet owner with this problem

I love not having to run my computer, printer or etc anywhere, done right in my home. They were fast quick and very knowledgeable. Great place and my representative was very nice and kind

I received a fast accurate response. My advisor took plenty of time to make sure I had the help I needed.

When I first contacted them I really never got the answer to my question...and as a result I took care of it on my own.I have NEVER AGREED TO ANY MEMBERSHIP .I have tried to cancel this membership which I NEVER AGREED TO..emailed to cancel several times, tried back on line to stop these deductions from my account got nowhere with it. Called the 800 # as well and no ONE picks up...want my money back and I am contacted the B B &B to file. and I will also contact other ways & means to stop them from taking ANY MORE of my money. They never respond. I want this to end now.

JustAnswer Response • Jul 28, 2018

Hello, we're very sorry for any confusion over the membership program. We checked your account and found that you enrolled in a membership plan on 5/18/2018, which came with a 7 day trial period. We apologize if it wasn't clear that you would need to opt out of the membership before the trial period ended in order to avoid being charged for the monthly membership payment. Two of your membership payments are being returned to you via bank chargebacks. The third payment has been refunded. You should see the funds on your end in 3-5 business days. Moving forward, you will not see any recurring membership charges. The account is now on a pay-per-question basis and will only be charged when a new question is posted. If you need further assistance with your account please send an email to

I enjoy thrifting learning about things I find and resale some of these. This is my current 'job' as I am service related veteran disability and having problems with a job. It is part of my Therapy. I found this website and said WOW! So I paid for the unlimited question subscription. My account was canceled for no reason. I email customer service they try walking me through steps then earlier this evening (7/22/18) I find this in my junk mail. This is there response. I didnt know that UNLIMITED was open to interpretation. I am beyond annoyed I feel insulted and would never suggest this service to Anyone!

Thank you for using JustAnswer.

We are reaching out to heavy users of the membership service in order to offer some tips on how to use the service more efficiently. It looks like your account triggered the overuse restriction because a lot of the questions that you are posting are, closely related appraisal questions.

Moving forward, what we wanted to suggest was that instead of posting the single questions individually, if you have multiple questions regarding similar items in one day, you can combine them into a single post and the Expert can assess the value of 2-3 similar items in the same conversation string. This is a little more efficient use of the site and the Expert's time and will give them a better idea of the scope of the collection that you're dealing with. It can also help to post fewer than 20 questions per billing period.

We will go ahead and turn the membership offer back on, on the account and you should have full benefits restored by 8/12/18 In the meantime, you can use this link to post free questions to the site while you are waiting for the benefits to be restored.

JustAnswer Response • Jul 23, 2018

Hello, Thank you for your feedback and we apologize for any confusion. We are proud to offer a membership plan that allows customers to pay one price and be able to ask multiple questions a month. Many times the cost of an in-person visit to one of these professionals would far exceed the cost of the monthly membership and few of our customers exceed their monthly use. Additionally, we provided a free coupon, that would allow you continued use of your membership until the end of your billing period.
Our membership plans are dictated by our Fair Use Policy as follows (and can be found under our FAQ - "Fair Use Policy: Memberships are intended and authorized only for personal, non-transferable, not-for-resale use only. Excessive use by any particular customer may impair JustAnswer’s ability to offer memberships at reasonable prices to other customers and/or indicate non-personal, transferred or resale use.
JustAnswer's Right to Cancel: Notwithstanding any other terms, JustAnswer reserves the right to cancel your membership or any membership program in its entirety at any time and for any reason,
including but not limited to your excessive use (as determined by JustAnswer in its sole discretion). In the event that JustAnswer cancels a membership, it will refund the current month's or year’s
membership fee.
In addition, JustAnswer reserves the right to change the terms of this membership at any time, upon notice to you via the email address in file with JustAnswer."
The Fair Use policy is designed to keep the membership program affordable for all customers, so the system may turn the membership benefits off if it detects a pattern of excessive use. If a pattern of excessive use is detected we advise the customer to be sure to post follow-up questions on the original question page, instead of opening up a new question page. We also advise customers not to post duplicate question pages. Experts are not allowed to respond to duplicate question pages so those pages end up getting closed and locked by the category moderators.
If a customer is posting questions in our Appraisals/Antiques categories and the site detects excessive use, the customer will be advised to post 2-3 similar items on one question page, in order to more efficiently use the membership benefits.
I hope that I have addressed all of your concerns. Please let me know if I can be of further assistance.

Just ask Keep us from making a huge mistake. The attorney took my information,did the research,and had my issue resolved within 15 minutes or more. I am so glad I found this website. I will refer my family and friends here if they need assistance with any legal issues or just have questions about anything they need resolved.

This was a positive experience. While I got two different approaches to my problem from two different experts, if I had not contacted this business, I would have been cheated of half my settlement from my ex. This information gave me leverage. It was invaluable. The expert even did calculations for me.

I spoke with dr *** about our 2 yr old dane. He helped calm this very upset momma. He saved me an after hours vet bill. Thank you so much Dr ***!

Pay $20 to talk to an expert. As soon as you pay, it's another $20 to get in answered in 30 minutes (I wouldn't have paid $20 if I didn't need an answer right away). ***. Of course, how many people are actually going to chase them for $20? So they pay back the few that complain (me) and I guess it's considered resolved. If nothing else, they hang onto your money for 3-5 business days. A Revdex.com positive rating means much less to me than it used to mean. Don't waste your time or money on this "business".

JustAnswer Response • Jul 16, 2018

Hello ***,
Thanks for getting in touch with us about this. we're sorry for any frustration that you experienced. it sounds like you might have hit a technical error in using the site. In looking at your account there was only one $20.00 charge and there shouldn't have been another charge for anything else as you had yet to receive a reply.
It looks like you had requested a refund form our customer Care team within an hour of posting your question, so if you decided to come back to the Q&A page after the refund had been issued, you might have been asked to replace the deposit that had been refunded.
If you still need help with your Car question or have any other questions about your account or the site, please don't hesitate to reach back out to us and we're happy to help.
Regards,
JustAnswer Customer Care

Was relieved to know tobacco smells are really not an issue in California. And that a tenant cannot take offense if moves in and smells nicotine.
Thank you

I contacted JUST ANSWER because it was late at night and I was at a loss as to what to do about a stray cat who was very sick but could not be captured. I was contacted by ***, a vet who was very kind and helped me as best she could under the circumstances. My experience with this service has been very positive...I appreciated the help.

Love the help I received last night to repair my electrical issue. *** was patient and methodical and walked me through each step of troubleshooting. A successful repair and I am thankful for just answer!!

I use JustAnswers because I acquire many odd collectibles. The information from JA is always helpful and I have found the accuracy on target.
Thanks

Great time he got the answer first time very impressed

I was almost caught up in a computer scam but due to the quick and complete responses from Just Answer, I was able to take steps to safeguard my limited funds. In addition, I was able to have my personal computer assessed to my satisfaction that nothing foreign had been placed upon it. Good Job. Saved me a lot of headache.

I'll be totally honest here. That phone call that you charged me fifty dollars for never occurred but I did appreciate the text conversation (that was 36$). Essentially, I was charged for two consultations (email and phone) but no phone consultation occurred. I now realize the invitation to speak on the phone was an ad from the site and not the doctor asking for a phone call. He said, he couldn't talk. I would feel very ripped off in an unfair manner if you do not refund that fifty dollars since the phone call never occurred. The consultation wound up costing 36 and it was excellent. All text but nonetheless a life saver. I got information that I needed and the doctor was consientious and nonjudgemental about my lack of insurance. This service is brilliant, despite the wrongfully charged 50$ (which I am contesting through paypal) this was an excellent endeavor. I will use this site again! But, I promise you I will never entertain the idea of a phone call if that charge isn't reversed. It's unfair and was never delivered.

I love this site. Has a variety of helpful people & products. It's great that one can call or email & get an answer quickly. Quite a variety of people who know what they are talking about.

My Golden Retriever ate an ant trap & was vomiting. It was 9pm & I needed to know what to do. I contacted the Vet & answered promptly telling me that the all amount of poison would not harm her! Relieved my mind immediately! Than you!

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Address: PO Box 29045, San Francisco, California, United States, 94129-0045

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+1 (415) 480-2121

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www.justanswer.com

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Shady, yet now dead: once upon a time this website was reported to be associated with JustAnswer, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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