Hello,I was without my computer for a few days due to a crash, it was away for repair and was unable to reply and could not find a place to do so until nowMy reply is as follows: A correction is needed as nobody could've spoken to my husband as I am not marriedI live with my dad, which is who whoever called spoke toThey should not have assumed it was my husband! My dad told me someone from PetSmart called, asked him if I received the blanket yet, he told them no (which I haven't), that was itMy dad told me nothing at all was said on the phone about the 12th, that's a lieNobody from PetSmart has contacted me further about this matter as they claim in the replyThey refuse to send me the blanket and have treated me terribly as I described in my initial complaintMy order (# [redacted] ), specifically the blanket, had a tracking number sent to me by PetSmart on 7-20-of [redacted] via F*That box was delivered to CA, you may check and see for yourselfI am in PA and obviously supplied them with my home addy in PA I wanted to be sure this proof was added that I did not receive the blanket, nor did I receive a shipment of dog treats from this same order (which the tracking number led nowhere - it did not even exist to be tracked)I will never order online from them again I hope this satisfies Revdex.com with the information I've providedI keep atypical hours so email is appreciated, not phoneSincerely, [redacted]
Hi [redacted] ,Thank you for contacting PetSmartI am sorry for the troubles with your online orderI have been in contact with our eCommerce team who has let me know that they were able to cancel and refund your order.Sincerely,Coral
Thank you for contacting PetSmart I was sorry to hear about your experience in our store I have asked that out store leader and PetsHotel will reach out to you by the end of the week to discuss this situation While Bandfield does have locations in many of our stores, we are two seperate companies and we are unable to credit your wellness program Sincerely,Jessica
Dear Mr***,Thank you for contacting PetSmart We appreciate you taking the time to share your concerns with us about your experience at our Las Vegas salonUpon further research, we do show that you were provided a refund on the services that were not completed as the groomer was able to service your other pet.Please accept our apologies for any inconvenience this may have caused you And, again, thank you for bringing this issue to our attention.Sincerely,Coral
Dear Mr [redacted] , I am sorry for your experience I have passed your information to our coroporate communications team and asked that they mail you a letter Sincerely, Jessica
Dear Ms [redacted] Thank you for contacting PetSmart I was sorry to hear about your experience with our gift card Our treasury department has sent you a replacement gift card Sincerely, Jessica
Dear ***,Thank you for reaching out regarding your visit to our store I was sorry to hear about your experience I have escalated this to our leadership team and asked them to reach out to you to assist with a resolution.Sincerely,***
Dear ***, Thank you for reaching out I have confirmed wtih our marketing department that PetSmart does sell our customer's information and does not do outbound marketing/solicitation calls We do feel bad that you believed us to be at fault and will send a $gift card for the inconvenience Thank you Jessica
Hi ***,Thank you for reaching out to PetSmartI am so sorry to hear about Maverick's eyeOur store leadership let me know that they have been in contact with you in regards to this matterI hope Maverick feels better soon!Sincerely,Coral
Hi ***,Thank you for reaching out to PetSmartI was sorry to hear about the experience you had with the online order you tried to placePlease be assured that your comments are important and that we are committed to crating a positive experience for our customersI partnered up with our online team and they have sent you a one-time use promo code for 25% off your order which would give you the same discount on the Wellness food as the Buy One Get One 50% off We are sorry for the inconvenience this may have caused but know we truly appreciate your loyalty as a Pet Parent and hope you will allow us additional opportunities to provide you with lifetime solutions for the care of your pets.Sincerely,Coral
Tell us why here This was a scamThose tanks are $and I think was legitimately on sale for $ What the Pet Parent was showing was a price from a specific store in Bethesda, Maryland When the store pulled it up on petsmart.com or through AOS, it was showing the correct priceThe associate lead called the store that was showing the tank for $and she was told that their store site was hacked and that the police were involvedThis offer was fraudulent, as it was explained to this Pet ParentThis was communicated to our District Leader, and Loss Prevention Manager Thank you, Sheri P***Customer Care Specialist PetSmart
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Ms [redacted] , Thank you for contacting PetSmart I was sorry to hear about your experience We have reached out to our field management team to look into this matter We do not have vet notes or bills on file for this incident which we need to move forward Can you please submit those to your local store or to our offices via fax at ###-###-#### Please reach out to our store management team at ###-###-#### for any additional questions or concerns Thank you Jessica
Thank you for contacting PetSmart We have removved your email from our system We do show that the email was readded back during customer checkout on our pin pad THank you Jessica
negativeI have never entered my email at checkoutIt is always my policy to never give my email at checkoutPlus the checkout terminals at my store do not even ask for an emailfurthermore, that doesn't even explain why (1.) your unsubscribe process failed and (2.) that you were sending at least three copies of the same email each time you emailed mei reject this response bevause the business did not address above, made an excuse that is clearly fabricated since their POS at my store does not ask for email, and have not confirmed that no other emails will be sent to me from the businessuntil such time as that happens my complaint is unresolved and the business will retain its black mark from the Revdex.com
Hi ***,The Assistant Store Leader has reached out to you and left a voicemail so you can set up a day and time that's more convenient for you so the store can process your refund.Thank you,Coral
Dear Ms [redacted] Thank you for contacting PetSmartI was sorry to hear about your visit to our salon We do limit cat grooming to weekdays to reduce the amount of stress put on the cats Our store leadership team has assured me that they were able to speak to you regarding this as well Sincerely,Jessica
Dear Ms [redacted] , Thank you for contacting PetSmart regarding your gift card I am sorry about your experience In many states we do have to escheat the funds after a certain time frame of non-use We would be happy to look into this for you, however we do need the gift card number Please send that to us at your earliest convenience at [redacted] and we would be happy to assist you Sincerely, Jessica
Dear Ms***, Thank you for contacting PetSmart I was sorry to hear about your experience I have reached our to our field management team to ensure that they have reached out to you to extend this offer per our price match policy Sincerely, Jessica
Dear [redacted] , Thank you for reaching out regarding your visit to our store I was sorry to hear about your experience I have escalated this to our field leadership team and asked them to reach out to you to assist with a resolution Sincerely, Jessica
Hello,I was without my computer for a few days due to a crash, it was away for repair and was unable to reply and could not find a place to do so until nowMy reply is as follows: A correction is needed as nobody could've spoken to my husband as I am not marriedI live with my dad, which is who whoever called spoke toThey should not have assumed it was my husband! My dad told me someone from PetSmart called, asked him if I received the blanket yet, he told them no (which I haven't), that was itMy dad told me nothing at all was said on the phone about the 12th, that's a lieNobody from PetSmart has contacted me further about this matter as they claim in the replyThey refuse to send me the blanket and have treated me terribly as I described in my initial complaintMy order (# [redacted] ), specifically the blanket, had a tracking number sent to me by PetSmart on 7-20-of [redacted] via F
*That box was delivered to CA, you may check and see for yourselfI am in PA and obviously supplied them with my home addy in PA I wanted to be sure this proof was added that I did not receive the blanket, nor did I receive a shipment of dog treats from this same order (which the tracking number led nowhere - it did not even exist to be tracked)I will never order online from them again I hope this satisfies Revdex.com with the information I've providedI keep atypical hours so email is appreciated, not phoneSincerely, [redacted]
Hi [redacted] ,Thank you for contacting PetSmartI am sorry for the troubles with your online orderI have been in contact with our eCommerce team who has let me know that they were able to cancel and refund your order.Sincerely,Coral
Thank you for contacting PetSmart I was sorry to hear about your experience in our store I have asked that out store leader and PetsHotel will reach out to you by the end of the week to discuss this situation While Bandfield does have locations in many of our stores, we are two seperate companies and we are unable to credit your wellness program Sincerely,Jessica
Dear Mr***,Thank you for contacting PetSmart We appreciate you taking the time to share your concerns with us about your experience at our Las Vegas salonUpon further research, we do show that you were provided a refund on the services that were not completed as the groomer was able to service your other pet.Please accept our apologies for any inconvenience this may have caused you And, again, thank you for bringing this issue to our attention.Sincerely,Coral
Dear Mr [redacted] , I am sorry for your experience I have passed your information to our coroporate communications team and asked that they mail you a letter Sincerely, Jessica
Dear Ms [redacted] Thank you for contacting PetSmart I was sorry to hear about your experience with our gift card Our treasury department has sent you a replacement gift card Sincerely, Jessica
Dear ***,Thank you for reaching out regarding your visit to our store I was sorry to hear about your experience I have escalated this to our leadership team and asked them to reach out to you to assist with a resolution.Sincerely,***
Dear ***, Thank you for reaching out I have confirmed wtih our marketing department that PetSmart does sell our customer's information and does not do outbound marketing/solicitation calls We do feel bad that you believed us to be at fault and will send a $gift card for the inconvenience Thank you Jessica
Hi ***,Thank you for reaching out to PetSmartI am so sorry to hear about Maverick's eyeOur store leadership let me know that they have been in contact with you in regards to this matterI hope Maverick feels better soon!Sincerely,Coral
Hi ***,Thank you for reaching out to PetSmartI was sorry to hear about the experience you had with the online order you tried to placePlease be assured that your comments are important and that we are committed to crating a positive experience for our customersI partnered up with our online team and they have sent you a one-time use promo code for 25% off your order which would give you the same discount on the Wellness food as the Buy One Get One 50% off We are sorry for the inconvenience this may have caused but know we truly appreciate your loyalty as a Pet Parent and hope you will allow us additional opportunities to provide you with lifetime solutions for the care of your pets.Sincerely,Coral
Tell us why here This was a scamThose tanks are $and I think was legitimately on sale for $ What the Pet Parent was showing was a price from a specific store in Bethesda, Maryland When the store pulled it up on petsmart.com or through AOS, it was showing the correct priceThe associate lead called the store that was showing the tank for $and she was told that their store site was hacked and that the police were involvedThis offer was fraudulent, as it was explained to this Pet ParentThis was communicated to our District Leader, and Loss Prevention Manager Thank you, Sheri P***Customer Care Specialist PetSmart
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Ms [redacted] , Thank you for contacting PetSmart I was sorry to hear about your experience We have reached out to our field management team to look into this matter We do not have vet notes or bills on file for this incident which we need to move forward Can you please submit those to your local store or to our offices via fax at ###-###-#### Please reach out to our store management team at ###-###-#### for any additional questions or concerns Thank you Jessica
Thank you for contacting PetSmart We have removved your email from our system We do show that the email was readded back during customer checkout on our pin pad THank you Jessica
negativeI have never entered my email at checkoutIt is always my policy to never give my email at checkoutPlus the checkout terminals at my store do not even ask for an emailfurthermore, that doesn't even explain why (1.) your unsubscribe process failed and (2.) that you were sending at least three copies of the same email each time you emailed mei reject this response bevause the business did not address above, made an excuse that is clearly fabricated since their POS at my store does not ask for email, and have not confirmed that no other emails will be sent to me from the businessuntil such time as that happens my complaint is unresolved and the business will retain its black mark from the Revdex.com
Hi ***,The Assistant Store Leader has reached out to you and left a voicemail so you can set up a day and time that's more convenient for you so the store can process your refund.Thank you,Coral
Dear Ms [redacted] Thank you for contacting PetSmartI was sorry to hear about your visit to our salon We do limit cat grooming to weekdays to reduce the amount of stress put on the cats Our store leadership team has assured me that they were able to speak to you regarding this as well Sincerely,Jessica
Dear Ms [redacted] , Thank you for contacting PetSmart regarding your gift card I am sorry about your experience In many states we do have to escheat the funds after a certain time frame of non-use We would be happy to look into this for you, however we do need the gift card number Please send that to us at your earliest convenience at [redacted] and we would be happy to assist you Sincerely, Jessica
Dear Ms***, Thank you for contacting PetSmart I was sorry to hear about your experience I have reached our to our field management team to ensure that they have reached out to you to extend this offer per our price match policy Sincerely, Jessica
Dear [redacted] , Thank you for reaching out regarding your visit to our store I was sorry to hear about your experience I have escalated this to our field leadership team and asked them to reach out to you to assist with a resolution Sincerely, Jessica