Hi Tiffany,Thank you so much for following up with us in regards to your grooming concernI did hear back from Cheyenne at your PetSmart.She told me that she apologized about you being unhappy with the services and was happy to offer you a full refundShe felt bad for what took place and didn't want you to be dissatisfied with our ServicesShe said that you would be coming into the store to get your refund and felt that you were pleased to hear from her and appreciated the callI am very happy to hear that Cheyenne reached out to you, so you could get your refundIf you have any other concerns, please feel free to let me knowWe hope that you enjoy your next visit to PetSmart!Thank you.Sheri P***-Customer Care SpecialistPetSmart- [redacted] ***
Dear ***Thank you for contacting PetSmart I was sorry to hear about [redacted] and hope he is on the road to a quick recovery I have been able to determine that a check of has been ordered and mailed to your address Sincerely,Jessica
Dear Ms***,Thank you for expressing your concerns regarding [redacted] pet food purchased at our Schaumburg locationPetSmart has extremely high standards regarding the products and services we provide to our CustomersWe apologize that we were unable to meet your expectations in this instance To follow up on your correspondence with our product specialist [redacted] a $gift card has been sent to invite you back to shop PetSmart We appreciate you a a loyal Pet Parent and hope that you will allow us additional opportunities to provide you with solutions for the care of your pet.Sincerely, [redacted]
Hi [redacted] ,Thank you for following up on your concernI apologize for the delay in responding back to you in regards to our final decision with offering you a certain amount for a donation, and the shelter of your choiceI did speak with Debbie, the Store LeaderShe informed me that she did get a chance to speak with you and offered you $She did say that you were pleased with this amount, and she provided me the information for this Rescue, which is: [redacted] and [redacted] ( [redacted] ).I have requested a check for $to go directly to the Mighty Mutts Rescue, and we should be getting this check in the next couple of days, and will send this out as soon as I receive thisWe certainly appreciate you doing this, and we are very pleased that you are satisfied with this amount.If you have any other questions or concerns, please feel free to reach out to me directly, or Debbie, the Store LeaderThank you!Sincerely,Sheri P***- Customer Care SpecialistPetSmart- ###-###-#### Ext***
Deear Ms [redacted] ,I am sorry to hear to hear about your experience at store *** As Chad T [redacted] , our District leader and you discussed earlier on the phone, we care about the health and well being of ***Please follow up with the Donald B***, store leader at ***, as we would like to pay for ***’s latest follow up visit in regards to her eyeDon will also refund ***’s latest stay with us in the PetsHotelIf you have any questions or concerns please reach out to Donald B [redacted] at ###-###-#### or Chad T [redacted] at ###-###-####.Thank you,Lane J [redacted]
Hi [redacted] ,Thank you for reaching out to PetSmartI was sorry to hear about your experience at our storeI have been in contact with the Store Leader and he has informed me that they were able to provide you with a resolution We thank you for bringing this matter to our attention.Sincerely,Coral
Dear [redacted] ***THank you for contacting PetSmart I was sorry to hear about your experience in our store I have been in contact with our store regarding thier goodwill gesture of $25, and have escalated your complaint to thier district leader who will contact you on Monday September 14th.Sincerely, [redacted]
Hi [redacted] , Thank you for reaching out to PetSmartI am so sorry to hear thisI have passed your comments along to our online team so that we can prevent this from happening in the futureIn the meantime, I have mailed out a $gift card for your inconvenienceThank you,Coral
Hi [redacted] ,Thank you for reaching out to us at PetSmart, regarding your Revdex.com complaintWe had forwarded your concern to the appropriate party to look into further, and here is the information below that we received.The authorization for $doesn’t actually charge the customer, it just holds the funds until settlementThe auth falls off their account after the charges are settled which were $(and then refunded $11.33) They were never charged $48.97, just authorized The Customer should have already received an appeasementI do apologize for this not being clear, so this is why we wanted to look into this further for youPlease let me know if you have any further questions, or concernsI appreciate your time.Sincerely,Sheri P***- Customer Care SpecialistPetSmart- ###-###-####
Dear Ms [redacted] Thank you for contacting PetSmart I was sorry to hear about the products you purchased We will be sending you a refund for the product Sincerely, Jessica
Hi ***,Thank you for reaching out to PetSmart in regards to your recent visit at our storeI have been in contact with Monica, the Store Leader throughout the resolution process in which we decided to keep a prescription card for your Pet's food at the two locations you visit often so that you have more ease during your shopping experience given your busy schedule In speaking with your vet, this prescription will expire in July 25th so please fax over a new copy of the prescription to the store so we can issue a new card for you if your vet wishes to maintain your pet on a special dietWe thank you for bringing this matter to our attention and apologize for any inconvenience this has caused.Sincerely,Coral
Dear Ms [redacted] ,Thank you for contacting PetSmart I was sorry for the inconvenience you experienced at our store I have been in contact with our store who have let me know that they would gladly reschedule your appointment and comp the service They have also stated that they offered a $in store credit Thank you for letting us know about your experienceSincerely, [redacted]
Dear [redacted] ,Thank you for reaching out to PetSmartI was sorry to hear about your experience at our SalonOur store leadership team has notified me that they were able to reach out to you and provide resolution on this matterWe hope that Duke is feeling better!Sincerely,Coral
Dear Ms [redacted] ,Thank you for reaching out to us and expressing your concernI’m sorry to hear about your dogThe Store Manager will be reaching out to you by 08/10/to discuss further and ask for the veterinarian’s evaluation for review Sincerely, [redacted]
Hi ***,I am so sorry you have not heard from anyone yetI have escalated this to upper management and someone should be in contact with you in the next 24-hoursI have also provided them with the other phone numbers you have provided.Thank you,Coral
Hi ***, Thank you for reaching out to PetSmartI am sorry to hear about the experience you had at our grooming salonI escalated this to the Store Leadership who informed me they were able to speak to you on March 9th and offered the next two grooms on us in which you can schedule with the salon at your convenienceWe appreciate you taking time to let us know about your experience and truly apologize for the inconvenienceSincerely,Coral
Hi ***,Thank you for reaching out to PetSmart I was sorry to hear about your experience at our store Our store leadership has let us know that they have left a message for you to speak to you about your unsatisfactory experience Sincerely,Coral
Hi ***,Thank you for reaching out to PetSmartI am sorry for the inconvenience you experienced with our websiteI escalated this to our E-Commerce team and they informed me that they were able to reach out to you to provide some clarification but don't hesitate to reach out with any further questions or concerns you may have.Sincerely,Coral
Dear ***,Thank you for contacting PetSmart in regards to your recent PetsHotel stay We have processed a refund on the service providedWe again, thank you for bringing this matter to our attention.Sincerely,Coral
Dear MsM [redacted] , THank you for reaching out to PetSmart I am sorry to hear about your experience I have reached out to our store who has stated that they would be happy to assist with the return of your productsThey have also suggested that you reach out to the group, [redacted] *** Shelter at [redacted] with regards to the refund of your adoption fees Sincerely Jessica
Hi Tiffany,Thank you so much for following up with us in regards to your grooming concernI did hear back from Cheyenne at your PetSmart.She told me that she apologized about you being unhappy with the services and was happy to offer you a full refundShe felt bad for what took place and didn't want you to be dissatisfied with our ServicesShe said that you would be coming into the store to get your refund and felt that you were pleased to hear from her and appreciated the callI am very happy to hear that Cheyenne reached out to you, so you could get your refundIf you have any other concerns, please feel free to let me knowWe hope that you enjoy your next visit to PetSmart!Thank you.Sheri P***-Customer Care SpecialistPetSmart- [redacted] ***
Dear ***Thank you for contacting PetSmart I was sorry to hear about [redacted] and hope he is on the road to a quick recovery I have been able to determine that a check of has been ordered and mailed to your address Sincerely,Jessica
Dear Ms***,Thank you for expressing your concerns regarding [redacted] pet food purchased at our Schaumburg locationPetSmart has extremely high standards regarding the products and services we provide to our CustomersWe apologize that we were unable to meet your expectations in this instance To follow up on your correspondence with our product specialist [redacted] a $gift card has been sent to invite you back to shop PetSmart We appreciate you a a loyal Pet Parent and hope that you will allow us additional opportunities to provide you with solutions for the care of your pet.Sincerely, [redacted]
Hi [redacted] ,Thank you for following up on your concernI apologize for the delay in responding back to you in regards to our final decision with offering you a certain amount for a donation, and the shelter of your choiceI did speak with Debbie, the Store LeaderShe informed me that she did get a chance to speak with you and offered you $She did say that you were pleased with this amount, and she provided me the information for this Rescue, which is: [redacted] and [redacted] ( [redacted] ).I have requested a check for $to go directly to the Mighty Mutts Rescue, and we should be getting this check in the next couple of days, and will send this out as soon as I receive thisWe certainly appreciate you doing this, and we are very pleased that you are satisfied with this amount.If you have any other questions or concerns, please feel free to reach out to me directly, or Debbie, the Store LeaderThank you!Sincerely,Sheri P***- Customer Care SpecialistPetSmart- ###-###-#### Ext***
Deear Ms [redacted] ,I am sorry to hear to hear about your experience at store *** As Chad T [redacted] , our District leader and you discussed earlier on the phone, we care about the health and well being of ***Please follow up with the Donald B***, store leader at ***, as we would like to pay for ***’s latest follow up visit in regards to her eyeDon will also refund ***’s latest stay with us in the PetsHotelIf you have any questions or concerns please reach out to Donald B [redacted] at ###-###-#### or Chad T [redacted] at ###-###-####.Thank you,Lane J [redacted]
Hi [redacted] ,Thank you for reaching out to PetSmartI was sorry to hear about your experience at our storeI have been in contact with the Store Leader and he has informed me that they were able to provide you with a resolution We thank you for bringing this matter to our attention.Sincerely,Coral
Dear [redacted] ***THank you for contacting PetSmart I was sorry to hear about your experience in our store I have been in contact with our store regarding thier goodwill gesture of $25, and have escalated your complaint to thier district leader who will contact you on Monday September 14th.Sincerely, [redacted]
Hi [redacted] , Thank you for reaching out to PetSmartI am so sorry to hear thisI have passed your comments along to our online team so that we can prevent this from happening in the futureIn the meantime, I have mailed out a $gift card for your inconvenienceThank you,Coral
Hi [redacted] ,Thank you for reaching out to us at PetSmart, regarding your Revdex.com complaintWe had forwarded your concern to the appropriate party to look into further, and here is the information below that we received.The authorization for $doesn’t actually charge the customer, it just holds the funds until settlementThe auth falls off their account after the charges are settled which were $(and then refunded $11.33) They were never charged $48.97, just authorized The Customer should have already received an appeasementI do apologize for this not being clear, so this is why we wanted to look into this further for youPlease let me know if you have any further questions, or concernsI appreciate your time.Sincerely,Sheri P***- Customer Care SpecialistPetSmart- ###-###-####
Dear Ms [redacted] Thank you for contacting PetSmart I was sorry to hear about the products you purchased We will be sending you a refund for the product Sincerely, Jessica
Hi ***,Thank you for reaching out to PetSmart in regards to your recent visit at our storeI have been in contact with Monica, the Store Leader throughout the resolution process in which we decided to keep a prescription card for your Pet's food at the two locations you visit often so that you have more ease during your shopping experience given your busy schedule In speaking with your vet, this prescription will expire in July 25th so please fax over a new copy of the prescription to the store so we can issue a new card for you if your vet wishes to maintain your pet on a special dietWe thank you for bringing this matter to our attention and apologize for any inconvenience this has caused.Sincerely,Coral
Dear Ms [redacted] ,Thank you for contacting PetSmart I was sorry for the inconvenience you experienced at our store I have been in contact with our store who have let me know that they would gladly reschedule your appointment and comp the service They have also stated that they offered a $in store credit Thank you for letting us know about your experienceSincerely, [redacted]
Dear [redacted] ,Thank you for reaching out to PetSmartI was sorry to hear about your experience at our SalonOur store leadership team has notified me that they were able to reach out to you and provide resolution on this matterWe hope that Duke is feeling better!Sincerely,Coral
Dear Ms [redacted] ,Thank you for reaching out to us and expressing your concernI’m sorry to hear about your dogThe Store Manager will be reaching out to you by 08/10/to discuss further and ask for the veterinarian’s evaluation for review Sincerely, [redacted]
Hi ***,I am so sorry you have not heard from anyone yetI have escalated this to upper management and someone should be in contact with you in the next 24-hoursI have also provided them with the other phone numbers you have provided.Thank you,Coral
Hi ***, Thank you for reaching out to PetSmartI am sorry to hear about the experience you had at our grooming salonI escalated this to the Store Leadership who informed me they were able to speak to you on March 9th and offered the next two grooms on us in which you can schedule with the salon at your convenienceWe appreciate you taking time to let us know about your experience and truly apologize for the inconvenienceSincerely,Coral
Hi ***,Thank you for reaching out to PetSmart I was sorry to hear about your experience at our store Our store leadership has let us know that they have left a message for you to speak to you about your unsatisfactory experience Sincerely,Coral
Hi ***,Thank you for reaching out to PetSmartI am sorry for the inconvenience you experienced with our websiteI escalated this to our E-Commerce team and they informed me that they were able to reach out to you to provide some clarification but don't hesitate to reach out with any further questions or concerns you may have.Sincerely,Coral
Dear ***,Thank you for contacting PetSmart in regards to your recent PetsHotel stay We have processed a refund on the service providedWe again, thank you for bringing this matter to our attention.Sincerely,Coral
Dear MsM [redacted] , THank you for reaching out to PetSmart I am sorry to hear about your experience I have reached out to our store who has stated that they would be happy to assist with the return of your productsThey have also suggested that you reach out to the group, [redacted] *** Shelter at [redacted] with regards to the refund of your adoption fees Sincerely Jessica