Petsmart's response ;-------------------------------------------------------------------------------...⇄ ***, Thank you for contacting PetSmart regarding your order [redacted] We are sorry for any inconvenience this may have causedThe only clear answer I have for you is we made a mistake and the incorrect email notification was sent outIt should have said that part of your order was canceled, not the entire orderWe regret that we are unable to provide $in-store creditWe can provide one of the following coupons for an in-store purchase: $off a $purchase$off a $purchase$off a $purchase The only other option would be to offer $off your next online order if you choose to use to order online in the futurePlease let us know what coupon you would like to receive? If you have any other questions or need additional information, please let us knowThank you for shopping with PetSmart for all your pet supply needsSincerely, BradleyPetSmart Customer Care [redacted] --------------------------------------------------------------------------------...⇄ I do not wish to do business with Petsmart - And I would never use any of their online services ever again -
Hi ***,Thank you for reaching out to PetSmart in regards to your pet's stay at our PetsHotel It was a pleasure speaking with you yesterday, 3/7/ Per our discussion, I have requested a gift card for you for the amount of $to cover the cost of the entire hotel stayPlease allow 2-business days for our treasury department to process this requestI will send you an email when your gift card has been mailed out so you know to look for itWe thank you for your feedback as we are always looking to improveAgain, I am sorry about your experience and the inconvenience it caused.Sincerely,Coral
[redacted] ***, Thank you for reaching out and expressing your concernEvery Salon has a temperature gauge and humidity gauge that is checked throughout the day to reassure the temperature stays at a comfortable level for the associates and petsThe Facilities team at the Phoenix Home Office also keeps track and monitors the temperature in every storeA dehumidifier was recently added in this Salon to help it feel more comfortableThe District Leader, [redacted] ***, has tried to address your concerns and would like to continue doing soPlease return her phone call at your convenience to address your concerns [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I spoke to store management, and they were most helpful, and I purchased the fish tank and several fish as well for the rest of our tanks While I am disappointed that my complaints through Corporate were ignored, they responded to Revdex.com and I consider this complaint resolved Regards, [redacted]
I have reviewed the response ma [redacted] by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I do not think they read the complaint.I do not have an exchange or return.I had a return and they did not handle it professional I was promised a gift card and never received it, terrible customer service
Dear Mr***,Thank you for contacting PetSmart I was sorry to hear about your dog and hope that they are feeling better We will be reimbursing you the $incurred at your vet A check will be processed and sent from our corporate offices We are sorry for your inconvience and hope you will continue to use our services.Thank you, [redacted] / PCM
My [redacted] and I am writing this letter rebuttal letter because I accidentally accepted the business offer to resolve this matter I am pleased to know that someone from the company responded back I have been going back and forth with Petsmart for months to resolve this issue .I was asked to send the four bags of dog food back and contact Petsmart to be refunded the money for the purchase .I no longer have the bank debit card I used for the purchase in October I spoke with a supervisor via phone and email about this issue she then stated she can place the funds on another debit card she shipped ups tracking labels to track the food and a mix up happened with the food and tracking information I informed the supervisor who then refused to continue to assist me and told me to take the dog food I am a senior citizen physically disabled from an ischemic stroke and have Dialysis threes times a week I have been treated so terrible by Petsmart regarding this issue by several supervisors I even continued to support Petsmart making a purchase in November for $and a large order in may for $and I am hoping this overdue issue would be correct I was continuously dismissed and spoken to in a unprofessional manner by supervisors I made complaint to the Revdex.com on August I received an response on SeptemberI called Petsmart and was placed in contact with a supervisor who I spoken with before told her about the reply from Revdex.com and she talked to me in a rude unprofessional tone and to speak to the person who responded to the Revdex.com complaint because customer services will not help me she said that she will forward my information over ...To resolve this ongoing time consuming issue at hand I am pleading with someone to help me by issuing a refunded via check to me for the dog food because I no longer have the original debit card use to make the original purchase or to exchange the four bags of remaining lamb and rice Purina proplan dog food for a merchandise credit
Dear Ms [redacted] , Thank you for your follow up contact to PetSmart I am sorry we have no record of the price quote you are providing The location your pet boarded at does have concrete floors, however beds or bedding is provided to all pets unless declined by the pet parent If your pet has additional vet visits from staying at our PetsHotel, please provide your vet bills and notes to our store or hotel manager and they can work with our corporate vets to review the documentation At this time, with the information provided, we do not show a refund is due We are sorry for the confusion and would like to offer you a $gift card which you may pick up at the store at any time Sincerely, PetSmart
Dear Mr***,Thank you for contacting PetSmart I am sorry to hear about your expereience with our customer service department I have attached a copy of your receipt Sincerely, [redacted]
Dear ***, Thank you for reaching out to PetSmart I am sorry for the troubles with your order We have fully refunded your purchase amount Sincerely, Jessica
Dear Revdex.com - THIS IS ALMOST ACCEPTABLE BUT WE HAVE MORE TIME AND EXPENSE BECAUSE OF TWO ADDITIONAL TRIPS TO THE VETSince filing my complaint, I have had to return to our vet two more times - one for medicine for Kennel Cough, which the vet says must have been acquired by our dog at Pet Smart since we do not take our dog to a Kennel, only have one dog, and our dog does not have contact with other dogs plus the incubation period fits what the vet says attributes our dog's illness with exposure at Pet Smart Dr [redacted] is a gracious fellow, however, and he only charged us for the medicine for the Kennel Cough AND AGAIN for oral steroids when we returned because our dog was still compulsively scratching from the clipper burn (at the cites of the irritation from clipper burn) and he charged us only for the medicine this time as well Add $for the first medicine and $for the second vet trip (that followed the $bill for the first vet visit and steroid injection) - and we have a total $plus the $gift card for any purchase at Pet Smart If paid $plus $100, I will accept this settlement Thank you Dr [redacted]
Dear Ms [redacted] , Thank you for reaching out I am sorry about your experience The taxes should have been returned I will order and mail a check to you for $ thank you [redacted]
I do live that close to the store but I am in Pennsylvania for quite some time taking care of my father who is on hospice with brain cancerI am unable to get to the Martinsburg store at this time and cannot estimate a time when I will be back homeIf someone would like to speak with me personally about this then they may call my new cellphone at [redacted] ***Will the gift card be able to be mailed at that point? I find it very rude and inconsiderate that I have been put through the ringer so much through this ordeal and would like it resolved asap
Thank you for your reply Our store did offer a basic [redacted] visit which we were told was declined, additionally, our store refunded of the cost of the food and a $gift card was sent for the inconvenience Sincerely, [redacted]
Thanks for reaching out ***. I am sorry about your experience. We do, in fact, accept manufacturer coupons. I am sending you a $10 gift card for the inconvenience and will ensure that our call center and store are provided feedback. Thank you, Jessica
I was contacted by the manager of my local Petsmart He apologized for the incident and honored the coupon value for the itemsI have picked up the items from the store and received an apology from the associate that I spoke with on the date of the incidentThe issue has been resolved to my satisfaction in reference to complaint ID [redacted] Regards, [redacted]
Hi [redacted] ,Our online team informed me that they provided you with a full refund on the blanket as well as 15% off your next online order if you decide to allow us the opportunity to serve the need of you and your pet in the futureIf you have any questions on this, you can reach out to us directly at [redacted] ***We again apologize for the inconvenience this order has caused you Sincerely,Coral
Hi [redacted] ,Thank you for reaching out to PetSmartI was sorry to hear about your bearded dragon that you purchased from usI have escalated this to our Store Leadership and Jeff, the Store Leader has informed me that he's called twice, once on February 2nd and again today (2/8), and left a message for you to return his call at your convenienceYou can reach out to him at [redacted] .Sincerely,Coral
Petsmart's response ;-------------------------------------------------------------------------------...⇄ ***, Thank you for contacting PetSmart regarding your order [redacted] We are sorry for any inconvenience this may have causedThe only clear answer I have for you is we made a mistake and the incorrect email notification was sent outIt should have said that part of your order was canceled, not the entire orderWe regret that we are unable to provide $in-store creditWe can provide one of the following coupons for an in-store purchase: $off a $purchase$off a $purchase$off a $purchase The only other option would be to offer $off your next online order if you choose to use to order online in the futurePlease let us know what coupon you would like to receive? If you have any other questions or need additional information, please let us knowThank you for shopping with PetSmart for all your pet supply needsSincerely, BradleyPetSmart Customer Care [redacted] --------------------------------------------------------------------------------...⇄ I do not wish to do business with Petsmart - And I would never use any of their online services ever again -
Hi ***,Thank you for reaching out to PetSmart in regards to your pet's stay at our PetsHotel It was a pleasure speaking with you yesterday, 3/7/ Per our discussion, I have requested a gift card for you for the amount of $to cover the cost of the entire hotel stayPlease allow 2-business days for our treasury department to process this requestI will send you an email when your gift card has been mailed out so you know to look for itWe thank you for your feedback as we are always looking to improveAgain, I am sorry about your experience and the inconvenience it caused.Sincerely,Coral
[redacted] ***, Thank you for reaching out and expressing your concernEvery Salon has a temperature gauge and humidity gauge that is checked throughout the day to reassure the temperature stays at a comfortable level for the associates and petsThe Facilities team at the Phoenix Home Office also keeps track and monitors the temperature in every storeA dehumidifier was recently added in this Salon to help it feel more comfortableThe District Leader, [redacted] ***, has tried to address your concerns and would like to continue doing soPlease return her phone call at your convenience to address your concerns [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I spoke to store management, and they were most helpful, and I purchased the fish tank and several fish as well for the rest of our tanks While I am disappointed that my complaints through Corporate were ignored, they responded to Revdex.com and I consider this complaint resolved Regards, [redacted]
I have reviewed the response ma [redacted] by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I never received a message from them
I do not think they read the complaint.I do not have an exchange or return.I had a return and they did not handle it professional I was promised a gift card and never received it, terrible customer service
Dear Mr***,Thank you for contacting PetSmart I was sorry to hear about your dog and hope that they are feeling better We will be reimbursing you the $incurred at your vet A check will be processed and sent from our corporate offices We are sorry for your inconvience and hope you will continue to use our services.Thank you, [redacted] / PCM
My [redacted] and I am writing this letter rebuttal letter because I accidentally accepted the business offer to resolve this matter I am pleased to know that someone from the company responded back I have been going back and forth with Petsmart for months to resolve this issue .I was asked to send the four bags of dog food back and contact Petsmart to be refunded the money for the purchase .I no longer have the bank debit card I used for the purchase in October I spoke with a supervisor via phone and email about this issue she then stated she can place the funds on another debit card she shipped ups tracking labels to track the food and a mix up happened with the food and tracking information I informed the supervisor who then refused to continue to assist me and told me to take the dog food I am a senior citizen physically disabled from an ischemic stroke and have Dialysis threes times a week I have been treated so terrible by Petsmart regarding this issue by several supervisors I even continued to support Petsmart making a purchase in November for $and a large order in may for $and I am hoping this overdue issue would be correct I was continuously dismissed and spoken to in a unprofessional manner by supervisors I made complaint to the Revdex.com on August I received an response on SeptemberI called Petsmart and was placed in contact with a supervisor who I spoken with before told her about the reply from Revdex.com and she talked to me in a rude unprofessional tone and to speak to the person who responded to the Revdex.com complaint because customer services will not help me she said that she will forward my information over ...To resolve this ongoing time consuming issue at hand I am pleading with someone to help me by issuing a refunded via check to me for the dog food because I no longer have the original debit card use to make the original purchase or to exchange the four bags of remaining lamb and rice Purina proplan dog food for a merchandise credit
Dear Ms [redacted] , Thank you for your follow up contact to PetSmart I am sorry we have no record of the price quote you are providing The location your pet boarded at does have concrete floors, however beds or bedding is provided to all pets unless declined by the pet parent If your pet has additional vet visits from staying at our PetsHotel, please provide your vet bills and notes to our store or hotel manager and they can work with our corporate vets to review the documentation At this time, with the information provided, we do not show a refund is due We are sorry for the confusion and would like to offer you a $gift card which you may pick up at the store at any time Sincerely, PetSmart
Dear Mr***,Thank you for contacting PetSmart I am sorry to hear about your expereience with our customer service department I have attached a copy of your receipt Sincerely, [redacted]
Dear ***, Thank you for reaching out to PetSmart I am sorry for the troubles with your order We have fully refunded your purchase amount Sincerely, Jessica
Dear Revdex.com - THIS IS ALMOST ACCEPTABLE BUT WE HAVE MORE TIME AND EXPENSE BECAUSE OF TWO ADDITIONAL TRIPS TO THE VETSince filing my complaint, I have had to return to our vet two more times - one for medicine for Kennel Cough, which the vet says must have been acquired by our dog at Pet Smart since we do not take our dog to a Kennel, only have one dog, and our dog does not have contact with other dogs plus the incubation period fits what the vet says attributes our dog's illness with exposure at Pet Smart Dr [redacted] is a gracious fellow, however, and he only charged us for the medicine for the Kennel Cough AND AGAIN for oral steroids when we returned because our dog was still compulsively scratching from the clipper burn (at the cites of the irritation from clipper burn) and he charged us only for the medicine this time as well Add $for the first medicine and $for the second vet trip (that followed the $bill for the first vet visit and steroid injection) - and we have a total $plus the $gift card for any purchase at Pet Smart If paid $plus $100, I will accept this settlement Thank you Dr [redacted]
Dear Ms [redacted] , Thank you for reaching out I am sorry about your experience The taxes should have been returned I will order and mail a check to you for $ thank you [redacted]
I do live that close to the store but I am in Pennsylvania for quite some time taking care of my father who is on hospice with brain cancerI am unable to get to the Martinsburg store at this time and cannot estimate a time when I will be back homeIf someone would like to speak with me personally about this then they may call my new cellphone at [redacted] ***Will the gift card be able to be mailed at that point? I find it very rude and inconsiderate that I have been put through the ringer so much through this ordeal and would like it resolved asap
Thank you for your reply Our store did offer a basic [redacted] visit which we were told was declined, additionally, our store refunded of the cost of the food and a $gift card was sent for the inconvenience Sincerely, [redacted]
Thanks for reaching out ***. I am sorry about your experience. We do, in fact, accept manufacturer coupons. I am sending you a $10 gift card for the inconvenience and will ensure that our call center and store are provided feedback. Thank you, Jessica
I was contacted by the manager of my local Petsmart He apologized for the incident and honored the coupon value for the itemsI have picked up the items from the store and received an apology from the associate that I spoke with on the date of the incidentThe issue has been resolved to my satisfaction in reference to complaint ID [redacted] Regards, [redacted]
Hi [redacted] ,Our online team informed me that they provided you with a full refund on the blanket as well as 15% off your next online order if you decide to allow us the opportunity to serve the need of you and your pet in the futureIf you have any questions on this, you can reach out to us directly at [redacted] ***We again apologize for the inconvenience this order has caused you Sincerely,Coral
Hi [redacted] ,Thank you for reaching out to PetSmartI was sorry to hear about your bearded dragon that you purchased from usI have escalated this to our Store Leadership and Jeff, the Store Leader has informed me that he's called twice, once on February 2nd and again today (2/8), and left a message for you to return his call at your convenienceYou can reach out to him at [redacted] .Sincerely,Coral